Name: Downtown Locksmith
Address: 137 W McDowell Rd, Phoenix, AZ, 85003
Telephone: +1 602-253-6916
Rating: 4.7400

Locksmith Help

Unclaimed

50 Reviews

Downtown Locksmith

137 W McDowell Rd, Phoenix AZ, 85003

downtownlocksmith.com

Call now: +1 602-253-6916

Send to your phone!

Downtown Locksmith Reviews

Colin V

I use them because they are local but my visit today was anything but helpful. Needing a simple key I waiting 20 minutes while Andrew chatted up a customer about a rare key. Never once was I acknowledged and only the customer was apologizing to me for how long I was standing there. When I asked if somebody could help me copy a basic house key I was told no. He did not say sorry, I will be with you in a minute, or sorry for the wait, or ask the customer in front of me if they could take a quick pause in conversation.If you staff low, I understand but give your patient customers a little grace and understanding rather than ignoring them and letting them walk out the door. As the banner above your counter reads 'business goes where it is invited and stays where is is treated well' the same goes for your customers. We come where we are served well.

enfant terrible

Called them in a state of absolute terror after having my lock picked by a stalker. The person on the phone reassured me that they were sending a locksmith with many years of experience--I wish I could remember his name. When the locksmith got there, he reassured me that the new Schlage he was installing was so resistant to picking that locksmiths usually just drill them out because even they can sit there for hours trying to pick one. Great service during a difficult time. Thanks, Downtown Locksmith!

Krystal Williams

This place is great. They do vehicle keys as well as house keys. The guy behind the counter was super friendly and made sure my keys fit my car before I took off. Really fast service as well. I would recommend him to anyone.

Kristin Wurr

I had a 100 year old lock for a door that had no key. They spent about an hour turning up the lock and making me custom keys for it. It now works awesome. The guy working there was there was a true craftsman and very helpfully.I would definitely recommend this place.

Alan Grayard

They were open and the shop was very nice to browse while waiting, which wasn't long. I have a roll-up desk needing a couple specialty locks. After visiting I am going to ask for him to evaluate and fix. I let you know how it works out.

L. L. Yarbrough

Took a lock in and tech fixed it for free. Later hired them to change locks at our business after a break-in. Cost was fair. All still operating just fine.

Alejandro Castillo

Great place to anything key or lock related. Reasonable with pricing. Honestly the best part is how caring and comfortable they with you. No upsell tactics, just giving you the best service possible.

Cliff Kubek

They handle almost all locks and do excellent work on car keys.

Tiff S

The key to my car door broke in half and it was a little twisted and they made me a duplicate key from the two pieces I had with no problem and it was way cheaper than any other place I called.

Lane Nesper

This is the best lock and key shop in town! Knowledgeable and thorough with great service and prices.

Derinn Wallace

Love, love, love this place! Super personable employees, especially Andrew, who is extremely knowledgeable and friendly. I use them for all my locksmithing needs! Highly recommend.

J.A. dimond

On 7-19-19 went in to their shop with an ignition key problem with an aftermarket key. The problem was quickly diagnosed and expertly fixed by their technician. Their service was quick and efficient and the cost was minimal. I highly recommend Downtown Locksmith for any locksmith needs and they are my new go-to source for future locksmithing needs. Thanks guys.

Gale Mayo

Andrew....your are the BEST!! We brought in our RV/trailer keys to be duplicated. One could not be because it was split/broken and needed to be 'retired'. Andrew was able to find the key online and make it from 'scratch' as I put it. This man went above and beyond as far as we're concerned! Need something done....call ANDREW!! Thank you so much George & Gale M

Sterling de Winter

This was a great experience. I wanted to get some spare keys for my motorcycle and I kept hitting wall after wall. I finally got referred over to Downtown Locksmith and I'm so pleased with the service. It is an actual brick and mortar store, for starters. That's a huge plus since I'm more comfortable with the level of skill with someone who can keep a shop going and not just have a mobile service, especially since this wasn't an emergency so I didn't want to have to spend $60+ for a visit. The gentleman who waited on me was very kind, cheerful and professional. He had me check the keys before I left and took the time to explain to me why his keys were going to work better than my old one. The price was MORE than fair and he did a superb job. This is the only place that will get my business from now on. I do wish you had slightly different hours but that is a tiny inconvenience I will gladly work around. Thanks for my keys!

Rebecca S

I strolled in here about 15 minutes before closing time, not realizing my car key and fob were going to take quite a while to make. The locksmith graciously stayed as long as he needed to, and I was able to go home with my key. Thank goodness I didnt have to drive all the way out there an extra time!

AZFunSeeker

I had several items I needed assistance with. A rekeying, a couple cylinder recodings, and a broken keround trip. I had seen the other reviews then called to see if the things I needed could be done.I was helped by Andrew who was quite knowledgeable with all 4 of my items needed. I was pleased with his craftsmanship, abilities, and expedient service. All services were impressively priced and I had an overall above average experience and will definitely use them again despite being 42 miles away roundtrip.

Jake Ireland

On my Airstream travel trailer, the locks for the outdoor storage boxes both were not working. The tech showed up on time to repair or replace the locks. The job turned out to be very difficult, so he called in another tech for assistance. It ended up taking several hours and the old locks had to be drilled out and replaced. I was worried that the bill would be out of control with the time they spent, new locks and keys, etc. The repair was completed professionally and I was only billed thr original quote. I am very satisfied and would recommend Downtown Locksmith to anyone for lock and key services needed.

V B

Thank you so much for providing me with the key i needed. So much more cheaper than what the dealership was going to charge and quicker as well. I am so glad for the referral since no one else in town seemed to know how to make a copy.

Bennett McCutcheon

Awesome experience - locksmith taught me about the key as he was making it, tested it on-site to make sure it worked, and even lubed up the cylinders. The best.

officermcbroom

I just moved from WA and needed to get a key made for my fire safe that I had lost. I had to replace the key years ago in WA and paid $20 there. The locksmith here in AZ only charged me $15 and he was was nice enough to carry my safe into the store for me, and back out to my car. Such a gentleman ;-)

Joel Brand

Excellent service, highly qualified locksmith, excellent experience, highly recommend ito anybody needing any type of lock services.

CURTIS ANDERSON

Downtown Locksmith has probably the best lock shop I have ever been in. They are highly skilled, friendly, honest and very competively priced. They can make keys for almost anything. I recommend them to everyone.

SMAR SMAR

They had the special Lock for my 96 Dodge Van, stainless steel tire cover

Research #BaitBricks

Set me up with something free. Thank you. Took about 1.5 minutes to break it.

Ray Sucato

I would take any negative comments made here with a grain of salt. This shop has helped me on NUMEROUS occasions and was always informative and fair with their pricing. The only reason I am here today is I lost their card and needed to use their services again and needed their phone number.

Google Mystery Guest

I have been a returning customer here since way before I lived at my resident address in North Phoenix. I came a few times in the past when I lived up the road, which dated way back to 2014? Ever since my first great experience here I stopped going to ACE/ Walmart etc for my home keys/ padlock keys/ mailbox keys/ pool keys etc. The one time I came was when I first started coming back. After a foul instadent with the Walmart kiosk machine at chrstown I didn't care at this point about cost knowing the keys was cheaper than Walmart. So I went back to Downtown Locksmith! Since it was on my way home! Ever so often when I come in we will discuss how each other's day is going, and sometimes he even explains how the keys are usually better than anywhere else and trys to remind me every time I come in not go anywhere else like I did the one time. The older guy at the desk has great customer services, and I will keep coming back. I'll go as far as even having my friends and family ship there keys to be made here. Downtown Locksmith has great quality, great prices, And the customer service is better then anywhere I've been! I will be returning on Tuesday Feb 26 to get one more key made again! Keep up the great service guys!

Sonja Matson

The owner himself, Gary Sachs, came by to re-key all my doors. I met Gary last fall at an industry event and he explained how he runs his business with integrity and fair pricing. When I called, I was able to get an appointment within 24 hours! Gary was on time for our appointment and very courteous. He worked quickly and was very neat and clean. He made sure all the new keys worked before he left. I recommend Downtown Locksmith to anyone who needs an honest, dependable and reliable locksmith. I will definitely use him again the next time I need a locksmith!

Donna Cozzette Williams

Best in the business reasonably priced.

anthony ochoa

My sister had a broken key to her car, took it in to see what can be done and the guy cut it exactly how it should be and said it might not work.so than we went out to the car and bam car started right up. Only a couple bucks for it as well great service friendly people.

J B

Got the job done in minutes.

Trish Kenny

Seriously, these guys are THE BEST! Ive gone to downtown locksmith for Car ignition key, motorcycle key, van door locks re-keyed, home door lock keys, re-key rental property doors... Ea time theyre FAST & best prices in phx! When I lost my motorcycle key & nobody in Phx wanted to help me they did! They researched it & had it done by closing time SAME DAY! They r Gods! What r u waiting for? GO NOW! U will love em too!!!

H Weber

Andrew was so accommodating. Excellent way to go out of one's way for a customer!

JESSE YBARRA

They carry a lot of keys on site.

Jose B

Scheduled my appointment for 4pm. It was 430 no call from neither the office or the technician. Until I called them and was told there was a miss communicate between them. Shorty after I notified them of the wait the technician called and informed that it would be no more then 40 minutes. He did apologize for the mix up. After waiting an 1hour and 42 minutes late for my class he finally shows up. He walks out with eyes blood shot, white t-shirt untucked, pants bangy and no name tag or even matching clothe. He parks right behind my car which is on the street. As he parks he blocks my drive way so my sister leaving can't get out. I ask him if you could move the van. His reply was wait one minute. So if finally moves enough for my sister to leave but again proceed to park right be hind me once again. After a few minutes I ask him if you would mind moving in front of my car where he wouldn't be blocking the drive way. Is say yes and tells me to wait one minute. Never moves the van and my sister when she returns is forced to park behind him. So he half complete the work and says he can finish tomorrow. I asked if the same time would be okay which was 4pm. He states he has more jobs up east and it would be hard for him to drive all the way back to my house. He then says if he can meet me at my work which is closer. I let me know it is private property and while I'm working they can have vehicles park that do not belong. He kept insisting on meeting me at my work because it would be more convenient for him. So I told me I would see wht I could do. So now not only was he late, not dressed professionally, no customer care for my family or my job. Then he tell me it would be 260 because it was already late in the day when he started so it would be extra. I will never use this company ever again. If they have people this him representing there company then I'm sure they will be out of business in no time.

Kriss Lindberg

Best locksmith in Phoenix

donny sanchez

Aweome pricing, excellent service! Bought a motorcycle with no keys. These guys made me 2 keys for less than $30. AMAZING!

Arturo Soza

great place. treat you like family

Mirek Stryczek

Great customer service, friendly and careening. They were able to get and program a key for a new Ram Truck, for less than half of dealer price.

Shane Freet1 a few more

Great place for new keys the Lock Smith is a gentleman and very good at making keys

David Droit

He told us exactly what we needed and then replaced it for something better when I brought it back and did not charge more

Tom Keilty

The real deal. A locksmith shop that has service oriented pros dedicated to their important craft.

Justin Kloszewski

Supper nice and helpful people.

Charles Kirkland

Great customer service

Ivette Ehmann

This company is a SCAM!!!! They mislead their customers, quoting them an amount that is totally different from the actual cost. They won't give you a price until the vehicle is unlocked. So basically your stuck with the bill.

Tim Nelson

Helpful

Uri Morales

Great prompt service

Nora W

Great job, and fast!

Mike Abrams

Great service!!!

hope ruppel

Very helpful and fast

Ramon Delval

(Translated by Google) Very professional his work(Original)Muy profecional su trabajo

Rate and Review Your Experience

Nearby

Downtown Locksmith

137 W McDowell Rd, Phoenix AZ, 85003

Downtown Locksmith Reviews

Rate and Review Your Experience

Nearby

A-Z Lock Products Inc

A1 Minute Key Service

Turn Key Locksmith

PHX Locksmith Pros

Arizona Lock & Safe

Johnny Phoenix Locksmith

Share this facility

Send to your phone