Name: San Carlos Lock And Key
Address: 922 Terminal Way, San Carlos, CA, 94070
Telephone: +1 650-489-4463
Rating: 3.8200

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50 Reviews

San Carlos Lock And Key

922 Terminal Way, San Carlos CA, 94070

sancarloslockandkey.com

Call now: +1 650-489-4463

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San Carlos Lock And Key Reviews

Sam Miller

Gave them a call a few times to see if I could get a key cut and programmed, and was informed that they were not open due to COVID-19, which is completely understandable. Gave another call a few weeks later to see if they were opening up soon, and was sworn at until I hung up the phone on whomever owns this place. Extremely unprofessional, will not be doing any business with them moving forward.

Pawan Suri

Great and friendly customer sevice. Quick and easy. Ben was very helpful and effective.

Ashley Batke

Great service! Very reliable! Got my car key done there great prices!! Best in San Carlos!!

King Cobra

Open my car last night so up in 25 minutes Good job

Yue Li

When he's at the shop its great, but that's the problem. I went there four times and only once was he ever at the shop. Don't believe the 24 hour open thing...

Tyson Fraley

The technician, was very fast and efficient in his duties. He was very communicative. THE OWNER I THINK BEN WHOEVER ANSWERS THE PHONES WHEN YOU CALL THE STORE WAS AGGRESSIVE AND RUDE AND LIES. HE BARELY SPEAKS ENGLISH SO COMMUNICATING IS HARD-HE ALWAYS SAYS 30 MIN ON TIME ESTIMATES, AND WHEN WE CALLED AFTER 2 HOURS AND 3 DELAYS HE STARTED YELLING ABOUT TRAFFIC AND SAID I NEED TO WAKE UP I WAS ON THE ROADS ITS 10 am ON A HOLIDAY THERE IS NO TRAFFIC YOU OVERWORK YOUR GUYS AND LIE AND ARE RUDE AND HIDE BEHIND A PHONE. THEN WHEN THE TECH FINALLY SHOWED UP HE TELLS ME I HAVE TO DELTE THIS REVIEW (I WROTE ONE EARLIER) OR THEY WONT WORK ON MY CAR (WHICH WAS A RENTAL HERTZ CALLED THEM NOY ME) AND HIS BOSS THE DIPSTICK WOULD MAKE IT very bad FOR THE TECHNICIAN. TREAT YOUR EMPLOYEES BETTER ESPECIALLY WHEN THEY ARE HARD WORKING IMMIGRANTS AND STOP LYING. I HOPE THE DUDE DOESNT GET IN TROUBLE FOR THIS CUZ YOU SIR MR BEN OR WHATEVER ARE CAPPING YOU ARE FULL OF CAP AND YOU WOULD FIRE SOMEONE FOR YOUR LOUSY MANAGEMENT AND WORK ETHIC. (Id give more than one stars for the technician but this guy doesnt deserve the average boost its that much of a mess/bad experience.)THEY ALSO USE GOOGLE TRANSLATE TO TALK AND RESPOND TO THESE REVIEWS SO IT GETS CONFUSING.

Caitlin McCawley

DO NOT USE SERVICES. Had our locks re-keyed by this company, and the entire lock broke less than a month after, and wanted to charge an additional cost to fix the lock they didn't install correctly. The locksmith who came out was incredibly unprofessional and rude. Had to call the police. I warn you, do not use this company.

G Sandoval

The gentleman who answers the call, is extremely unprofessional, rude and abrupt. The cost or price wasn't the issue. We are aware that vendors like this will cost money. He was so incredibly rude, we decided to use someone else.

Ashish Joshi

Good and prompt service in redwood city.

Breánna .C

Fast and professional service. Within 20mins the technician was to me and had me in my car in less than five. He made it look so simple. Definitely recommend and will call again if needed.. Hopefully not too soon. Lol

ryan da camara canto

Very shady businesses practices. The 1 star is for the fact that the technician was timely. Needed new ignition cylinder. On website it says $110 including labor & parts plus $29 for on-call service fee .I ended up paying $250 for a fix that took about 30-45 mins. The car technician does not even work for the same company it's a subbed out contractor.

Issac Zadeh

6 star, very nice and friendly owner. Programmed my car key much cheaper than the dealer and other places I called. He did program the car very quickly and gave me a good discount. Highly recommended.

Amanda hsjsi

Locked my keys in my car, they came really quick and prices are great!

Gilberto Rivera

Called to have locks replaced on a new home. Was given a rough estimate of 'starting at $40 and up' and told there would be a $15 charge for the visit and final estimate. The $15 was credited to the final cost. Locksmith was dispatched a few minutes after my initial call. Moses arrived within the 35 minute window, and called ahead as requested. I was given the option of replacing the locks or re-keying. Moses suggested re-keying as the locks were old and would be expensive to replace to maintain the same look. It's a good idea to know how much you're willing to spend ahead of time. After agreeing on a price for the job, he got straight to work. He said the older locks were like a puzzle to take apart and put back together, but that didn't seem to slow him down. Deadbolt and handle were re-keyed and lubricated in a bit under an hour and I was given 2 new keys. Everything went smoothly.

Alex Banks

Eddie was great! Helped me out of a real jam late on a Saturday! Love these guys! Thanks!

Julia Raney

Super quick - unlocked in two mins. Thirty from phone call. Great service!

Jarys Maragopoulos

This guy saw us immediately, helped us get into our safe. When picking didn't work, he drilled in, got us our things in ten min flat. He even mafe sure we could prove the things are ours, very responsible. Ask for Ben.

Milind Shyani

I would highly recommend San Carlos during emergency. Locked out from my bathroom. I got Ben's number from Google home service. He arrived promptly. Fair price, and quality service. Opened the lock within 5 minutes.

Jenn Navarrete

I was in desperate need of a trustworthy locksmith not to take advantage of my situation. I locked my keys in my car and was stranded at Ross. I called around and Ben was friendly courteous and most importantly quoted me a reasonable price. Very thankful to have come across San Carlos lock and key to come to my rescue!

Nick Gardner

Three locks changed after moving into a new home. Fast and professional. Reasonably priced too. Great service!

Eric P

I called after locking myself out of my house and was quoted for the job, and told they'd be here in 25 minutes. I'm still sitting outside my house 2 hours later because no one has shown up. I called the first time after an hour to get a new ETA and was told the tech was just trying to find parking - it's the middle of the day and I'm sitting on the curb. There's parking everywhere. I called again 20 minutes later and was told 'He's right around the corner.' I called a 3rd time at the 1 hour 45 minute mark and was told that he had the tech on the other line and that he'd find out what was going on. He then hung up on me and sent me to voicemail twice when I tried to call back. So, I'm still sitting outside my house 2 hours after my initial call. Thanks for nothing.

Alan Shieh

Needed some key cores redone on a Saturday. Took care of me on quick notice pretty late in the day, for a good price. Really nice to have a local shop open on the weekends.

Sharom Noordin

Tony came within 30min of me calling late at night. He was very calm even though I was anxious. Helped me get my door unlocked.

Alexandra Miller

The locksmith who attended was lovely but the owner who was on the phone was simply awful. I wanted a written breakdown of costs so I could understand how the prices increase from the quotes on the website. He shouted over me repeatedly when I tried to ask questions or explain myself. He would not give me an explanation besides shouting. Every time I asked for the price he pretended the phone was cutting out and he could not hear me rather than answering. Please choose a more transparent and polite company to conduct business with.

Timothy Steck

Eddie did a great job on a Sunday afternoon fixing our front door lock.

Haggai Dziesietnik

Came here to have a few locks re keyed. The owner is extremely helpful and knowledgeable. I highly recommend his services. He is open 24/7 and is very easy to get a hold of. I will definitely come here for all my future lock/security needs.

Jared Piredda

Rude and obnoxious. When you're in a vulnerable position they take advantage. If you quote it on your website you should honour it or explain why it's increased. Not shout at someone down the phone.

Wilma Sekely

Uri came out in 20 minutes and solved our problem. He was fast, professional and extremely polite. We're talking good old fashioned manners and great 'customer service'. That's hard to find these days. Thank you so much.

Destin Bales

Call #1 - straight to a voicemail where automated voice repeats back a different number than the one I called.Call #2 - spoke with a gentleman who was very difficult to understand over the phone, but by the end of the conversation we set an appointment for the following day between 10 and 11am.I received Call #3 at 9:45am, 15mins before my scheduled appointment. 'What work do you need done? Are you aware of our prices? Are you REALLY aware of our prices? Ok, how is noon?' I asked this guy (diff than my first convo) to keep the original 10 to 11 am window and he said yes.Never showed up. Do not recommend.

Rhenna Mendez

Great Service! Went out of their way on a non business day to help us repair our lock.. Very kind highly recommended.

MazeHead

Got locked out at 6 in the morning and gave them a call. They got here within 20 minutes and was able to unlock the key with no harm to the lock!

Sue Spears

OUTRAGEOUSLY PRICED!!!!! I paid $391.00 for 10 minutes of work... He charged me $87 for 2 screws, $75 to put the screws in, Do Not Use This Company

George Almada

Eric and Ben were very helpful. I needed a copy of a key, it was done in 1 minute and worked out perfectly. I recommend this business to anyone.

Victoria DeSalles

I tried calling Keylo Locksmith and Google messed up and directed me to this company instead. Jay answered the phone and never mentioned that he wasn't Keylo even though i asked when he answered the phone if i reached Keylo. Jay came out and looked at the doors in question. He took pictures and told me he would follow up and charged me $99 and said it would go towards any work completed. After a week i called back to follow up since i had not heard back from him. When i got a hold of Keylo he explained to me that there is no Jay at their location.So now i have paid $99 for nothing but a guy to come out take two pictures and do nothing for me but waist my time.How can you trust a locksmith that lies to your face and doesn't follow up on the work you paid them for?I will continue to go to Keylo for all my lock needs. They have always been honest and know what they are doing with reasonable prices.

Jim Gatewood

Great service and very reliable.

Eric Le

i lost my car key Call thes dude 30 minuets I gut my car key

Kirsten Davis

Overpriced and shady. If you want a quality Locksmith who knows what their doing- go to Keylo locks on Laurel. Kyle's amazing and they have ever key imaginable!

Sean O'Connor

Ben did a quick job drilling out a jammed lock. Would use their services again.

lee sustiguer

The best service Ive had in a long time. These guys are loyal, humble, respectful. And have considerate prices due to your situation. I wouldnt recommend anybody else. I wish these guys would move towards the SAN JOSE SIDE of california. They do exactly as you ask in less time than you expect. Its like once you say hi.. You have to say goodbye right away. They knownwhaT they are doing..

Kathy C

Ben has arrived very quickly and help me unlock the door! Big thanks!

Margaret Hirst

No wait. Very efficient! Used it to get some keys made.

Swarna Solanki

Very efficient! The locks work well.

Eric Peacock

Ben came right at 1pm as promised. He fixed our front door lock in about 15 minutes, was super friendly and professional. I would call him again in a minute.

huy nguyen

Great experience. came to the shop to program, cut and transponder my new keys I just got for my car. Helped me do everything from beginning to end. all around good people and good deals here at san carlos lock and key. Highly recommend the services offered here.

cristian Parada

Great customer service! Fast and reliable.

Razvan Bangu

One of the sketchiest places I've been to. I locked myself outside my room and wanted to get an estimate for how much it would cost to get me back inside my room. The person at the counter avoided my question for about 10 minutes and instead dispatched his boss to show up at my house. At the end of those 10 minutes I told him to tell his boss to not show up. They would not mention any sort of price for the service, so I'm sure they would have made up a ridiculous price on the spot after showing up to my house.

Rick Iraheta

Thanks Ben for coming out and saving my life I was locked out early on Sunday morning and he came out and let me into my place . They are life savers

Ted Yamagishi

Great service Eric is awesome and very helpfulI would highly recommend him

Mina Wong

Great service - the keys for our front door lock were sticky, I brought in the cylinder from the Baldwin lock, he was quick, courteous, and the lock woks great now!

Dana Mor

Place was closed even though Google says open 24 hours

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