Name: Reed Brothers Security
Address: 2950 Alvarado St, San Leandro, CA, 94577
Telephone: +1 510-652-2477
Rating: 4.1800

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50 Reviews

Reed Brothers Security

2950 Alvarado St, San Leandro CA, 94577

reedbrotherssecurity.com

Call now: +1 510-652-2477

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Reed Brothers Security Reviews

kansai sushi pos

NEVER RECOMMENDED. DON'T FIX ANYTHING WITH THEM. I have requested for a work on my door because it was not closing properly. They have came in the replaced the door closer back in January and took about 500$ for the cost. The door was doing the same thing, so I called for a fix again, they came in and told me that we need a new frame and new doors after they took apart the door and try to fix it. He said what he do will be only temporary. We agreed, understood paid him for the temporary work. IT ONLY LASTED FOR 1 DAY AND HE CALLS ME LEAVING ME A VOICEMAIL SAYING THAT HE COULDN'T DO IT BY HIMSELF SO HE WANTS TO COME IN WITH HIS ASSISTANCE EXPLAINING WITH A COST FOR THAT. ARE YOU SERIOUS? They knew that they didn't do a good job so they called me to come in again, yet they still ask me for another labor fee? I even asked why they are calling me if they have already told me that we need a new door and trying to come in again, the technician was speaking into his own flawed speech. I would never recommend them ever. Even the dispatcher was so rude. When I was trying to explain what's going on, they just said you'll get a call from technician and just hung up on me even before I answered. I warn you. Don't get services from them they will just try to rip you off.

Patrick Parrott

Reed Brothers Security. The folks that put a storage room door on backwards in my building without any sort of protection so that thieves could literally open the door with a credit card. It was like not having a door on at all. Folks make mistakes but this was sheer incompetence and should have been obvious to anyone who works in this business.

Infini Ford

Today Juss T37 came to visit our site to adjust a neighbors gate door. He made the necessary repairs as well as made adjustments to other gates. He mentioned the issue and repaired in no time. He was professional and quality work.

John Aidun

The day of my appointment happened to be busy for the lock techs at Reed Brothers, so a tech wan't able to arrive until 6PM. But even after a long hard day, Juss (#T37) was professional, pleasant, and efficient. He re-keyed 4 locks and additionally devised an impromtu remedy for a security door that was not latching properly. Also the schedulers I spoke with were helpful, courteous, and, today, apologetic for the delays.

tim sullivan

Multiple good experiences with the retail end of business. Unfortunately hours posted on Google are incorrect. The store isn't open 24 hours, so you'll just need to call, since Google declined to post the actual store hours that I tried to update.

Jennifer Felipe

Juss #T37 arrived within 15 minutes of me calling for my locks to be re-keyed. He was friendly, professional and worked efficiently. Great service!

Jim Armstrong

Juss at Reed Brothers helped open a locked interior door for us. He was on time and very professional. Had a unique way to open the door that I'm sure saved us money.

Edward Morris

Juss#T37 was punctual, professional, helpful, and polite. An otherwise horrible experience was made far less so by dint of his amazing quality of character.

Robert Embry

Juss #T37 arrived as scheduled and was very patient with us while we contained our over- friendly pets. Very professional and knowledgeable.

Mahadevan Krishnan

Juss #T37 is a courteous, efficient and highly professional tech. I give him an A+

Sandra Hinson

We needed new keys for our common spaces in our condo complex. Juss #T37 came by near the end of his shift and took care of everything in a timely manner. He explained our options clearly and helped us save money, too. Juss is very professional. Thank you for the work.

Lydia Bell

JUSS #T37We really appreciated Jusss courtesy and professionalism. He explained in detail the diagnosis and had a great attitude, which was super supportive in the time of distress. Were grateful that he was available and highly recommend!

Alexandra L

Juss came & fixed our door and our lock. He was so quick, friendly & professional. He took the time to hear what our problem was, I showed him, he diagnosed it & set about fixing it. Yesterday the three people living in this apartment couldn't open the door without leaning our entire body weight against it & our keys were getting stuck & now we can open, close and lock our door #T37

Scott Isacksen

I continue to rely on Reed Brothers continually to help take care of apartments that I manage. I can count on them address a problem properly when it is handed to them.

bob Erion Jr

Great service. JUSS did a great job and fast. My realtor recommended Reed and it was worth the expenseGreat company!

R. C. Neilan

Juss # T 37 fixed my lock in record time. He was punctual, courteous, and overall very nice.

Nora Chance

The door to my back yard could not lock.. and I called Reed Brothers Security and set up an appointment.. the technician was right on time.. Samir did an outstanding job on my door.. not only my door can lock but he fixed it up with nice looking weather strips.. I am a satisfied customer! if you ever need any work done to a damaged door .. Reed Brothers Security is the company to call to meet all your door needs.. and that's why I give this company five stars...

Resident Manager

Juss #T37He was amazingly professional and knowledgeable. He replaced our apartment buildings emergency door lock and when he was done it actually operated even better than the previous one when it was still new.Thanks Juss

Zack Ward

They are textbook used car salesmen. Over promise and under delivered, pushy with payments and relying on verbal statements rather than the agreed contract

Carly Mitchell

Randy is a top notch pro and has a big heart. I was locked out of my house a week ago, and it was really late. He was extremely courteous, profession and got to me quick. That door was open within a minute and without a scratch. If you get locked out, this is the human being to call. Whatever he quotes you, just say yes, don't grumble. He's fair, he works hard and he's talented at what he does.

Mike Likeabike

Just a key copy but Home Despot machine didn't have the right blank. They were really quick and I noted 3 different employees being friendly with customers, and in a very natural way. Thumbs up!

Namuro You

My key work perfectly, excellent quality and Services, thank you so much!!!

Jazzy

I had originally given them 2 stars due to the rudeness of the rep that I had spoken to when I called on 12/29/18. Long story short, we needed some commercial work done and the rep was rude for no reason and seemed as if she was overwhelmed or just didn't want to be at work. We're old fashion here and so we stick to what we know, and since we've always been pleased with the work and workers that have come down, we decided to give them another try.One of the owners responded to me immediately and I really appreciate the swift response in wanting to know why I was displeased. I called back today to get our work done and still not the best customer service, but much better than what I encountered on 12/29/18. Our work is finally completed and we're very pleased.

Florce Floyd

Juss #T37 verry good worker.

Elsa Vasquez

THANK YOU so much to the guy with the brown beard that helped me this morning!!! My anti theft single kept blinking and it stopped me from turning my car on. I had been struggling all night to turn the car on. The next day I went early morning to Reeds Brothers thinking that maybe it was the chip in my key. I explained my situation to the guy at the counter and he quickly said he would check the battery in my key. I was waiting on him hoping for the best, I really didnt want to spend $150 on a key The guy returned shortly after and said one of the connectors was loose and to try my key again and that it should hopefully work. If it didnt to return and they would make another key for me. I asked him how much do I owe you?? He said nothing I was so thankful to him for helping me! He could have easily lied and ripped me off. I wish nothing but the best karma to him! Thank you!

Huihun Tsai

Thank you for your help, I appreciate it very much!

Renee Kopulos

I was locked out of my house at night, when the deadbolt to my front door broke and I didn't have the keys to the back door with me. A locksmith responded to my call and was at my house within 10 minutes. He was very friendly and professional, and had the door open in a couple minutes. I could not have asked for better service. He turned what started out as a terrible night for me, into a pleasant experience. I will definitely recommend this company to my friends and will call again if needed!

W Moran

These guys are awesome, they do great work and their customer service is unmatched. I HIGHLY recommend them and will bring them all my future locksmith and key business. #1 A+++

ken clickenger

Not 24 hours... at least, not the storefront for copying keys.

Kent Koeding

I had a combination lock for a safe that I had lost the combination but could remove the door and expose the lock mechanism which allowed me to see the dials. I was told that it would be $250 to determine the combination. I studied the mechanism and method to reveal the combination by what is known as manipulating the dials so that the gates for each dial (notches) are in alignment. It took me one hour to figure out the combination and how the lock works. An experienced locksmith could have done this in 15 minutes. $250 for 15 minutes work is ridiculous. I could buy a replacement for $120 with a combination on ebay. This company is greedy or doesn't think a person of average intelligence could figure this out, which I did with the help of Youtube videos on the subject.

Tyler Preston

Don't listen to google's listing, the store is not open 24 hours a day. They have 24/7 emergency service...like if you lock your keys in your car at 4 am. Hopefully not driving drunk tho...This is a good place though. The staff is friendly and knowledgeable. Big selection of safes and all that fun security stuff.

Herbagaskara P

professional service! super nice stuffs that are always eager to help! prices are good and the amount of assitance being received is magnificent! favorite store in oakland!

Simon Gibson

I locked the door with my keys inside. Called Reed Brothers. Their technician, Danny, arrived in about 15 minutes with his handy toolkit. He unlocked the door in about 5 seconds. Danny does magic. Thank you.

Jazmine Love

My grandma Victoria Conterill would like me to pass on a good review.Priscilla who took in the call was very helpful and knew exactly how to direct her . Reed brothers came out to my grandmas property to install a lock that was more secure than the one she had before and let me tell you my grandma has never felt so safe than she did before . The technician Dale who came out was very professional and knew his stuff. Once again thanks Reed brothers for making my 86yr old grandma feel safe again :)

John Lovell

I was looking to install new security gates on a storefront, and this company wanted to charge $80 for an estimate because of the inconvenience of travelling from Oakland to San Francisco. No thank you. There are plenty of vendors who come will provide free estimates, and they are located much further away than Oakland.

Jocelyn Nguyen

I was locked out and decided to call these folks because they're just down the street from me. The locksmith himself was great. However the dispatcher told me that the fee would be $60 plus an additional $37 for it being a Saturday call (which seems expensive, but they're in the neighborhood so I thought I'd go with it). After about 2 whole minutes of work the locksmith informed me the total was $157. Apparently there was a minimum hourly charge, half hour minimum, which came to an additional $60. Which means the hourly charge is $120. What in the world?? That's a disastrous amount of money to lose for a lot of people. I didn't appreciate not being informed adequately, and really didn't appreciate what seemed like money-grubbing add-on tactics. For 2 minutes of work (I'm not exaggerating. It was interesting how quick and rudimentary the work is. Now I know what to do in the future). I won't be using their services again.

Jose Castro

Very rude, zero customer skills, impossible to work. We're commercial customer but was impossible make any deal. We found 5 minute later a better provider for our problem for half price.

Kerry Gough

I could not lock my back door. Before calling Reed brothers, I took the brass plates off, filed any rough edges on the opening for the dead bolt, put everything back together and still could not get the dead bold to seat. Night coming on, and not wanting to go to bed with the house not secure, I bit the bullet and called Reed Brothers, thinking, well here goes a couple hundred bucks.NO WAY! The answering service put me through to Reed Brothers on call technician, Randy or Dave I think, anyway, he had me describe the door, levers, etc and walked me through closing it and trying to lock it. He explained that I had to pull up on the handle in order for the dead bolt to be thrown. Voila! That worked and the door locked. Now, I have had that door for 14 years. I must have been unconsciously moving the lever up but on this occasion for some reason did not, repeatedly. I told the tech guy I must be getting addled. He said, no, he gets lots of calls like that. Thanks Reed Brothers. You are greatly appreciated!

3 Star

I've had the pleasure of having the Reed brothers come out more times than I would've liked, but each time I was treated to excellent service and an attention to detail that put my mind at ease. I'd especially like to thank Eli and Steven of whom you could tell enjoy the work they do.

Paul Lam

I ordered replacement car keys with remote over the Internet. They programmed it and cut the key. Saved me $200 from the dealer.

Goolie G

These guys are great. They took the remote keyfob blank I got on Amazon for a Subaru Outback, and did the laser cut and programming for $25 and $55 respectively. I must have called over 10 dealers and locksmiths before I found them, none would take a 3rd party key, and all wanted about double what I ended up paying. They also rekeyed a deadbolt and another lock to the same key for $15. Service was awesome, the guys I was working with really knew their stuff and were friendly.

Leo Taylor

I first met Randy about two years ago and I liked him right away. His business sense and service ideology is similar to that of Nordstrom or Macy. Treat the customer right. The shop is big and they do welded doors as well which is very useful for when people need security doors. The last time I was there they had a customers work truck in the welding shop and they were modifying the body to take new locks. I knew they did high security keys and electronics, but that work was interesting to see.

Anand Singh

Unbelievable service from beginning to end. Had a break-in at my home, neighbors recommended I call Reed Brothers, and they came late evening to assess the broken window and door, secured everything for the night and came back the next day to put a security door in and repair everything. It was incredibly reassuring to have such professionalism in our corner after such a violating experience. I wouldn't even consider going anywhere else. They really go the extra mile to make things right and make you feel safe again.

katie gossett

Biggest waste of $120 I've ever spent. My very complicated front door lock was binding up. A nice man came to my house, man-handled my door open, sprayed $0.20 worth of grease on the mechanism, couldn't figure out what happened to cause it to bind, and left. I knew it was $60 just to walk through my door and $120 minimum, but come on....I would never feel comfortable charging someone $120 for 5 min of time and not diagnosing the problem. $60 would have been fine, since he did drive all of 3 blocks to my house... but he did absolutely nothing for me, thought he might cut a neighbor a break on charging the full $120?! Pretty disappointed.

Victor Chew

Very great experience. Employees are attentive and very help. Great customer service!

Mike Nolan

My family and I have been Reed Brother Security customers for over 25 years and there is a very simple reason why, they are completely focused on making us totally satisfied with their work. With any type of work that has to do with your home, you are always going to be somewhat concerned that everything is done correctly and the people doing the work care as much about your home, as the do about theirs... This is exactly the case with Reed Brothers. We have Reed Brothers do everything from basic lock replacements and re-keying of locks all the way to custom fabrication of gates, security doors and windows screens, as well as automotive lock and ignition work. You can shop around for prices and other options but, if you want it done right and want the work to be done to the highest professional levels, save yourself a bunch of time and just go directly to Reed Brothers for all of your home and business security needs. Thanks to everyone at Reed Brothers for making our family feel as secure as possible and for all the great years of service and support. Mike N.

Brian W

Great service but pricey

Donna Fuller

I WAS really happy until one of my contacts needed replacing. The service rep came out and a job that could of been done in 30 minutes took an hour costing me extra labor fees. Additionally he was going to charge me $75.00 for a part that normally cost $55.00 until my husband questioned it. The final straw was overcharging the sales taxes. Can you say RIP OFF? The owner elected to lose a customer rather than satisfy one.PS Reed can put any kind of 'spin' on this they want. Facts are facts. The service rep could have and should done this job in a half hour. He wasted a lot of time doing nothing in his truck. He would have charged us $75.00 for a $55.00 part until WE questioned it. THEN he called to check on the price. He DID over charge us on the tax. To refund me $.55 when the right thing to do was refund $62.00 is a slap in the face. BEWARE, if you use Reed double check your bill, if they overcharged me on time, parts, and tax they could be overcharging YOU!

Carla Sims-Cardwell

As a retired Peace Officer, I can highly recommend Reed Brothers Security. There are no other establishments that come close to this company. I read a few other review's and instantly knew the negative comments were nothing but bogus. Unfortunately, this happens when GREAT companies excel in the business arena. We have used Reed Brother's a few times and received EXCELLENTand may I repeat EXCELLENT service!! Our rental was broken into recently as we returned from out of state. We called Reed Brothers Security and even though it was the end of the day, they sent an employee to our home. The employee was very kind, knowledgeable, and secured our home so that we could have a peace of mind. Reed Brothers Security deserves more than 5 stars. Thanks so much for your hard work and keeping our family rental home safe from intruder's. You are a business that anyone can depend on.

Super Man

Very happy with the quick and affordable service here. Antonio and Rod were cool!

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