Name: Santa Rosa Lock & Key
Address: 9940 Starr Rd, Windsor, CA, 95492
Telephone: +1 707-595-9777
Rating: 3.9000

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50 Reviews

Santa Rosa Lock & Key

9940 Starr Rd, Windsor CA, 95492

locksmithsantarosa.com

Call now: +1 707-595-9777

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Santa Rosa Lock & Key Reviews

Vydios123

They never showed up! My front door swung shut just after I arrived home from a fire evacuation. They said they would be over to my house by 9:10 pm. They did not show up. After walking a mile to town twice, borrowing businesses phones (mine was locked in my house) they told me they would now show up the next morning at 8am. They did not show. I slept in my car in my ice cold garage and the next morning called Bills Lock, who promptly came over. I would give a negative rating, if possible. I have reported them to the BBB.

Yossef Roash

well done, great service

Teddy King

Lucas was great. Fit us in on a busy holiday weekend, and was just all around pleasant to chat with. He worked quickly and got us a replacement car key in no time.

Zelma Mary

I wish all companies operated like this one. I have used them twice now, and they were great. He explained the different re-keying options I had, but I never felt like I was being sold. Fair prices and fast service.

Andres Anderson

My daughter bought a new house and we needed all door locks re-keyed.Called for a phone estimate. The response was fast, pricing on-mark, no surprises, no hidden costs. Job well done. Will repeat if I ever need locks rekeyed.

Iris Gloria

This is a late review, but I am so thankful I found this company. He is fast, friendly, and reliable! I will definitely be using them again for all my lock issues.

Many Guerin

Professional and honest. I contacted a lot of locksmiths before choosing Joseph to rekqey my house. There are a lot of shady characters in the locksmith business, Joseph is definitely not one of them. I highly recommend him for any of your locksmith needs.

Doris Elizabeth

Couldn't be more satisfied with the service. The man knows what he's doing and he's really fast and efficient. If you're in a jam and need your door locks reconfigured call Sean!

Jane Moore

Called 2 times and was told a technician would call me. No response and no call that they would not be able to come. Called 3rd time and was told a call would happen in 5 minutes. I called 10 minutes later and my phone number was blocked. Not reliable or responsible.

Stephon Drake

Very prompt response, received appointment same day. Friendly, professional and quick, was a pleasure to work with them, would definitely use them again and refer them to anyone in need.

Andrew Kudelko

Called him on a Sunday at 4p, was at our house 2 hours later! Rekeyed our door lock and bolt, in 15 minutes. Beyond kind and sympathetic to our situation. Said he was gonna call before coming over and did exactly that. Super professional. Plus generous, made us an extra key at no charge. Seriously don't look elsewhere. This is exactly the professional you need.

Aik LIebher

They are great. I have him as my go to contact for locksmith issues now going forward. Prompt, knowledgeable, effective. Does what he says. Very happy with his work. I do wish he brought a small vacuum to get up the small amount of dust he left behind, but still amazing service!

Nick Fierro

This is a case of misrepresentation; this business claims to be based in Santa Rosa but every connection was from a Missouri number. They claimed 24 hour service and, after multiple calls and promises to respond promptly, failed to send anyone. They repeatedly claimed they would respond within five minutes; we waited an hour and a half without any response (by that point we went with a better, actually local service). I was on the fence about posting a review, especially with my name attached, but I felt it necessary to warn folks about this business. Could be that we just caught them on a bad night, but when you claim 24 hour service based out of Santa Rosa, you should be available for service 24 hours a day, and at the very least you shouldn't be outsourcing your calls to another state.

Andrew Kudelko

Super fast and professional! They came in and out in less than ten minutes. Very nice and polite. Would highly recommend.

Zahid Khara

Super fast and professional! They came in and out in less than ten minutes. Very nice and polite. Would highly recommend.

Abel Zambrano

Do not call this locksmith. Ridiculously overpriced. I was quoted about $70 over the phone. Joseph showed up and wanted to charge $250. I told him I wasnt paying that and he replied, how much can you pay? Wow, really? He explained he didnt have tools to pick my lock but can pry my door to unlock, which was reason for the price. I told him Ive had my truck picked before by a PROFESSIONAL and was charged $65. I ended up paying $120, since I didnt have the patience to wait for someone else. Will never use this company again. Either Joseph was trained wrong, or he just lacks ethics and honesty.

Linda Tron

We needed our Bolt lock realigned for our condo. I was able to make an appointment and the lock was fixed! Whenever we need a locksmith for our home or business, we will be calling YES!

Jack Sparroy

ZERO stars. Will not use again. Although the 'gentleman' who was here to fix my tenants' locks was incredibly efficient he has ZERO patience or customer service. He kept rambling off numbers different than what I was told by Sean when I made the appointment. When I tried to get hold of my tenants to authorize a different amount he became impatient stating that his time was incredibly precious and refused to do work on one of the units if I couldn't get a hold of my clients in a poor cell phone reception area. Wouldn't have taken more than five minutes. He showed up early, rushed me around and was confusing with prices. Certainly I can find another locksmith to use in the future.

Yakov Churaro

What a day if not Sean my day could be the worst but he just turned it into one of the best I'm so thrilled to thank him so much for a great help

Angelina Padolina

Joseph from Santa Rosa Lock & Key saved my life when I was locked out of my room. He came immediately on a Sunday evening. He did a very great job! Thank you!

pazit asa

Sean arrived 15 minutes after I called, He was professional , and very friendly, And also he Gave us Affordable price to unlock My front door

Jeff Martin Spilatz

The 'technichian' needs to hang from a tree. Useless, rude, and unproffesional. Don't let those reviews fool you, these guys are garbage.

Keylock Smith

Service that deserves 5 stars. Lucky to have them as my personal locksmiths saved in my phone for car keys and residential keys.

Yosef Gezz

Sean arrived 15 minutes after I called, He was professional , And he Give us Affordable price to unlock My front door

James Pattinson

Their team is very helpful on phone calls also. They respond very quickly to any issues. They had come to me for twice and i hope i will call them again for any kind of locks related troubles.

Cesar Pulido

Joseph was great, super fast easy to get of hold of and was on time highly recommend. I would give him 10 stars if I could

Dror Zilpa

Amazing service got me back into my condo quick and with a good price (:

omer kashi

Jossef was very professional when I came home I found out that the keys were missing I called the Santa Rosa Locksmiths and he came very fast and got my house unlocked Im so happy he didnt have to drill the lock and break it

David Gez

great service very convenience and the Technician was very friendly for affordable price thanks

Nancy short

Thank you guys for your awesome service, definitely Ill use this company again!!!

Andrew Smirnov

CHOSE THE OTHR ONE! have given it one star cause dont know how to rate it less!lost key from my chevy track and hoped to get a new one for reasonable price. opted for this service and was fully disappointed with it. i'd been waiting for 3 days and after that was charged as much as double price comparing to what was initially announced!

Людмила Слипко

So when I locked myself out recently, tis service turned up on a smartphone google search and I called them. Accented guy answers the phone and says it'll be $15 for the service call, and then $35 or up depending on the kind of lock. He'll be here in 15 minutes.I called back in half an hour he'll be here in a half hour to 40 minutes. He finally gets here in a normal sedan, grabs his tools and comes up. He takes one look at my lock and says, 'this is a commercial lock -- it's going to be $240'. I tell him the rate the guy who answered the phone quoted me and that I wouldn't pay more than the $85 dollars I was charged last time. Otherwise he could go home and I would call someone else.He says, '$85, cash? We're done?'. Yup, I say. He reaches out to shake on it. Then he goes out to the car and gets what is essentially a very fancy wire hangar that he runs under my door to pull on the lever handle from the inside. So much for the 'commercial lock' scam. I make a remark to him and he tells me it takes extraordinary skill to use the tool and that each coat hanger device can only be used a few times.I peel off the $85 and then he humbly says, 'How about a tip for me?' Hahahahaha. Bwahahahahahaha. Hahaha-hohoho-hee-hee. Like heck, you're getting a tip you little scam artist.Most locksmiths check your ID, make you sign paperwork, have official forms. This guy had none of that. I was so put-off by the experience that I googled 'Locksmith scam' and a lot of what I read fit the bill of what I experienced. Be careful out there. I suspect many of the five-star yelp ratings are ringers.

Yulia Martynova

Very DISAPPOINTED , a real small their who take advantage on people who got stuck with their car. Over the phone he said that it will cost 120$ and he will be their in 15 mins but eventually he arrived after 80 mins and charged me twice more.

Lafayette Ultras

They way to fully setisfaction is going through those guys - we couldnt ask for more : timing was excellent, job was professional , price was low & they treat us like a family .Will recommended anyone who need Lock service to use those guys

Maria Abramova

Great service with a discount. Couldn't be happier !

Efi Ashlag

Great service unlocked my car very fast

Ahmed Zakaev

Wow. Who knew getting your locks changed could be a pleasure? Service was punctual, efficient, friendly and awesome.

EFI ASHLAG

Wow this service was awesome thank you so much

Roy Doktori

I got stuck with the vehicle, I called and was quick response and courteous service. Very low price than I expected. Johnatan is a professional.

Snir Bens

Fast and professional amazing job!

Lacey Pufford

The worst customer service ever

Gavriel Kai

Nice price thanks for the service it usually takes a long time for a locksmith to show up they we're pretty quick thank you

Albert ramirez

These guys like to bait and switch and false advertising, what ever they quote you over the phone just multiply by 3 and that will be your price

Rita F

Jose Ramos

Jecki Lucas Kidoshim

Rachel Yosfan

עדי צ'רקובסקי

Cat Rainey

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