Name: Northwest Towing & Recovery
Address: 1625 E 60th St, Anderson, IN, 46013
Telephone: +1 765-643-3333
Rating: 4.6800

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50 Reviews

Northwest Towing & Recovery

1625 E 60th St, Anderson IN, 46013

northwesttowing.com

Call now: +1 765-643-3333

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Northwest Towing & Recovery Reviews

Walter B

Dylan arrived way before his estimated time and was so friendly and professional. He treated my old truck like it was his own. I will use northwest again in the future

Monique Richards

Very nice to me in a bad situation

Kaylee Gabbard

I had a very efficient, cheaper expierence getting my car towed myself, rather than it being towed by the city. It was a quick, easy process, for a good price. Will for sure use them again if need be!

Joshua Isham

About a month ago, a gentleman by the name of Buck towed me from the side of I69. Despite the late hour, he was extremely personable and also helpful. He is not only very good at his job, but also a great human being. It's nice to not have the awkward silence on a 10 mile tow. Hands down best experience I've ever had with a tow.

Tee Nunn

Yesterday My Car Stopped In Traffic Sadly But Dylan Came In A Timely Manner To Assist Me. He Was Very Friendly And Professional I Will Definitely Recommend NorthWest Towing To My Family And Friends Thanks Again Dylan !!!!

Cat Anderson

I had a very pleasant experience with Northwest when having to have my vehicle towed. Christa was the driver that was in charge of towing our suv. And in all our years of experience she by far was the quickest and most professional that we have encountered. She was extremely precise when loading our vehicle on the flatbed and was very careful as well. We truly appreciated how we were treated as well as the customer service has been great. Keep up the great work guys and ladies!!! Cat Anderson

Deborah Benefiel

My car was towed for being illegally park! Thanks son! The dispatch lady was pleasant. When I picked up my car there disgusting black finger prints on each corner of my vehicle. One of the drivers who gave me my receipt was rude. He wouldnt allow me to sit in the lot to warm up my vehicle. It was 32 degrees! I am no threat to these people! I do not recommend.

Elizabeth Creech

Dylan came out and helped my brother and I when we had a flat tire. He was quick, patient and very nice. He saved us from a stressful night waiting for a ride or asking for help!

Rod Fogle

I have always called Northwest for my tows and today was an exceptional one. Thanks For coming out so quickly and doing a great professional job Jason. Theres nothing like having your car breakdown in the middle of the country.

Michaele Sturgeon

My son needed a winch service while I was away out of state. The dispatcher was very kind while assisting me with setting up service for him. The tow truck operator even called me to let me know that my son was back on the road after service was completed. The cost of service was reasonable for the situation too. I would not hesitate to call them in the future if the need arose.

Gr Hester

Staff was very friendly and helpful. There was a balance due on the totaled vehicle and they wrote it off. Said 'don't worry about it'!Great people!

Jacob Stephens

Really great service. He got there in a timely manner and got my door open quickly. Super friendly and professional; would recommend to anyone.

Stasha Pettus

I locked my keys in my car at work and they were here in less than hour!!! Jason was awesome very professional and great customer service!!!! Price was not to high was cheaper then I thought it was going be!!! Thank you!!!!

Amy Wolfgang

Buck picked me and my car up on the side of I-69 outside of Anderson. He arrived before the estimated time, and got me to my location safely. Good conversation, and very polite.

Terrence Roberts

I broke down on the highway in my truck and trailer, and they responded very swiftly and timely. Thank you so much!!!!!!! AAA service

Ste Mitchell

The service was great. The driver Christa, was efficient, friendly but very professional. I highly recommend using this towing service.

Misti Mathews

Jason was on time, courteous and quick to complete the work. Great job!!

Reno Ali

Ted is a very nice guy He got me going

Lori McGrath

The dispatcher here is as ice cold as they come. If you would like to add to the stress of a breakdown, and need a tow....do not call N.W. Towing.....she will make your experience wat worse. The only saving grace....the truck driver was outstanding.

jw hibner

Always professional, patient and helpful. I've had them tow vehicles from the side of the road and from my residence. Trustworthy and affordable.

Brianna Wilber

My driver Shawn was great! Very friendly and helpful on this stressful day. Thanks so much!

C F

Worst service ever ! They lied about their policy protocols. Stated that on Saturday they close at 5 pm but clearly their business indicates that they are a 24 hour towing company Mon-Sun. These people are a total scam. They pick and chose how they accept payments, (never heard this before). Was told cash only. So very unprofessional and extremely rude. Will be contacting the better business bureau expeditiously.

Richard Kellogg

Always attentive and when our company uses them they always put the trucks in our work bays

Daniel Regan

Don't call these sleezeballs if you're paying out of pocket. Price doubled after they sent a incapable truck out when they were provided with adequate detail.Insurance companies watch out. They're robbing you.Definitely shady on pricing.

CarSeat Queen CPS-T

Dave did a GREAT job. Roadside said 1.5hrs. He was there in 15min. Made nice chit chat while he opened my van and left. Very nice and professional and polite. Northwest is always my favorite group to have come save me.

John & Kayla Rice

Highly recommend Northwest Towing and Recovery. We locked our keys in our box truck at Lowes. Within a few minutes of calling they arrived. The first gentleman didnt have the exact tool needed so Jason arrived shortly with the right tool and had our door opened in seconds. Our wait was short and the service was excellent!!! We will definitely use them again in the future if needed.

Taylor Newman

Thank you so much to Dave and Shawn for all of your help! Both so patient and accommodating. Explained everything that they were doing and what I needed to do. Great customer service from both! Would definitely call them for help again!

Dan Royer

Great service! Dave was friendly, helpful, and had a great sense of humor. The service was quick and he was able to help me get back into my vehicle in a few short minutes. I was very appreciative and highly recommend his service.

Jeanice Grable

Robert was great as always. He's done 2 towing jobs I needed done. Very professional, knowledgeable and was great with my kids. Thanks northwest towing and robert Brumback

Darlene Parry

These guys are amazing. I have severe anxiety about flat bed towing. When the manager Jason heard dispatcher talking and heard her talking about it he said he would do it. He was there in 10 minutes and had me on way home. This will be our go to from now on. Make sure you have these guys on speed dial. Thanks Jason.

Shelley J.

Dillon and Christa were professional and helpful during a stressful time. Very positive experience.

Darrin Gowan

Thank you, Dave, for finding us on the freeway and getting to.us quickly. You were ready for anything, but fortunately we just needed the air in the spare to get us back on our way. We appreciated your commitment to safety as we managed the repair right next to semis traveling at highway-plus speeds. We don't intend to need roadside care in Muncie or Anderson again, but if we do, we'll call Northwest.

Tiffany Botkin

Dave was an awesome person here within minutes of calling. Tire change very timely. Great person very professional. Thanks.

Andrew Isfalt

Showed up several minutes faster than expected. Was very quick & courteous with resolving the problem. Even took the extra step & tested the item to give us the underlying cause & what the future repair need would be. Very satisfied with the experience.

Lori M

My keys got locked in my vehicle and I googled 'locksmiths near me' (Mind you, this is Saturday evening on a holiday weekend). I won't name the other businesses; but, will say I called down the google suggested list. The first call, internet said they were open and the call went to voicemail. I called the second suggestion and hung up right away due to the call going to Pennsylvania. The third business... another 'leave a voicemail and we'll get back to you.'I had an urgency because it was my dog that had locked the car while inside the car. My fourth call, I decided to call a 'tow & recovery' business. Someone answered the phone and I was advised that they do get into locked cars. They also had someone not so far away. My car got unlocked and all is well. Dave was the name of the man who was dispatched to help me out. Not an intimidating personality and was polite and quick.I hope not to lock myself out of my car any time soon but if I do, I will happily call this business again

Chris McClure

Used my USAA app to request roadside assistance to tow my daughter's Jeep when she had a problem. Shawn showed up ahead of the scheduled arrival time and he was quick, courteous and extremely helpful. A great overall experience.

Jan Curson

My tow went just fine, Shawn knew what he was doing, and his expertise showed it.

jennifer cline

Wonderful service and great experience! Shawn was their associate who assisted me with the tow. I was in a very bad spot of I69 (where the construction is being completed) and he did a great job getting us out safe. He had to take me to my destination which was 30mins away. What could have been an awkward ride was not since Shawn was very nice and personable. Thank you for all your help on this day Shawn, I greatly appreciate the job that you and your associates do.

Shaamora Harden

Dave helped me out today...and in the snow! It didnt take him long to get there and my tire was changed in a jiffy. Saved me a lot of time. Great service. Highly recommended.

Wayne Ashbaugh

When needed they were always on time,polite and reasonably priced

Kim Ash

Super impressed with David, he made a bad night much better. Great fast service, super nice, went above and beyond and would definitely request him to help me if I needed Northwest service again. Thanks David for the great service!

Tammy Weaver

Northwest Towing was the best and I would recommend them to anyone

Courtney Firman

Dave saved the day! It's wedding day and the bridal party locked the keys in the car. Dave got to us so quickly and helped us out. He was very kind and we are so grateful!

Olivia Collins

Dave was amazing! He arrived so quickly and helped us out on an important. I would definitely use their services again.

B B

Have had to get a tow more often than normal the last few months. And each time these guys have been great. Shawn is especially a great guy to work with.

Lorie Page

My driver was Shawn. He showed up very quickly. He was extremely nice and courteous. I would definitely use them again.

Lori Divens

Driver very pleasant and professional. Made me feel confident that he knew what he was doing. I felt comfortable and safe. I would recommend to any one. Sincerely, Lori Divens

Sarah Hull

Dave was extremely helpful. He was there much quicker than expected, professional, and had me fixed up in no time! Would highly recommend!!

Macie Williams

Chris was a true professional.. I was able to quickly see that he really has a passion for helping people. Chris was Very proficient and polite.. I feel pretty lucky to have had him despatched to unlock my vehicle...Thanks Chris !

Francis Robinson

Had to use these guys twice in the last 2 days ...both Shawn and Danny did a great job...both got there ahead of schedule and were quick and answered all my questions...thank you and great job... sincerely Francis R.

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1625 E 60th St, Anderson IN, 46013

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