Name: Northwest Towing & Recovery
Address: 2900 N Broadway Ave, Muncie, IN, 47303
Telephone: +1 765-288-4456
Rating: 4.0200

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50 Reviews

Northwest Towing & Recovery

2900 N Broadway Ave, Muncie IN, 47303

northwesttowing.com

Call now: +1 765-288-4456

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Northwest Towing & Recovery Reviews

Rick Driskill

Don't hire this company. Very shady firm. I hired Northwest Towing to come out to my residence on Saturday April 25, 2020 because I got my excavator stuck in mud beside our pond.Upon arrival, the driver said he wanted to hook onto the excavator in a location that I believed would damage the machine. The driver reassured me that he 'was going to lift the machine up, not turn it around' so I allowed him to hook up to the machine.The driver then used a winch to pull my excavator out of the mud and ripped a hole in the rubber track that I previously told him he was going to damage.I immediately showed the damage to the driver to which he subsequently said, 'we should've used a bigger tow truck.'I called Northwest Towing's office on Saturday and they sent out a manager to take photos of the damage and told me they would have the owner call me on Monday or Tuesday. I didn't hear from the owner so I called their office.The office manager told me that she spoke with the owner and they didn't feel like they should pay for the damage because I was the one who got stuck. Only issue, getting stuck didn't damage the excavator, the tow truck driver damaged the excavator because he used the wrong size truck and went against my recommendation on where to hook to the machine.

Elyssa Smith

BEST customer service! I have worked with these guys multiple times and every person I talk to is knowledgeable, friendly, and their service is always prompt. Thanks Mike and Melinda!

Mary Conlon

Thank you Mike for your courteous service and for taking care of our problem in such a timely manner. Very satisfied with Northwest Towing.

breea holdcroft

Our tow guy, Mike, was very nice! He arrived on time and got the car loaded quick! I would definitely recommend Northwest Towing again if I have the chance! Very impressed with how professional Mike was!

Tammra Phipps

Don the driver was very friendly and positive. I appreciated his patience and kindness. He was very skillful in his trade. Thanks Don.

Allen Harrison

Prompt service great price tow trucker #45 was professional and friendly, would recommend this company to anyone needing a tow!!

Abbie Taylor

The dispatch was terrible! So unfriendly and rude espcially during such an upsetting time. Just wasn't worth the stress so I ended up hanging up calling a different tow company who actually got to me a lot sooner than NW estimated. Maybe the rest of their services are fine, i do see their trucks a lot, but I didn't even get that far. I hope someone gets their office staff sorted out quickly.

Rachel Moore

I had a mishap loading my vehicle into a trailer. Northwest responded and was finished within an hour. Wes quickly assessed the situation and expertly winched everything into place. He was professional and efficient. He even helped me finish securing my vehicle on the trailer. Would definitely recommend!!

jason whitesell

Very polite office staff. Took detailed notes and driver showed up right on schedule! Towed to my location with no issues! Great service. Thank you!

Jackie Walburn

Dylan was friendly, funny, and FAST! My tire was changed in just minutes!!! I couldnt have asked for better service. Will definitely call Northwest Towing again!

Jennifer Barton

Northwest towing arrived to pick up my car to transport to the dealership. The driver, Mike was a very friendly, professional, and helpful! He asked me what was wrong with my car and explained a few things to me! Thank you Northwest!

Natalie Smelser

Mike towed me and my car tonight to Midas. He was so nice and helpful and has a great sense of humor. I would definitely recommend them!

Abby Coleman

This was my first towing experience and Mike was awesome! A very stressful situation was made better by his personable nature. 5 stars!

Cindy Parsons

Great service! Super nice driver very professional. Would recommend every time !

Delaney McAfee

SHOUTOUT Dylan! He was very efficient, and super helpful!! I would definitely recommend this company.

Addy Marie

Mike helped me today! He helped with trouble shooting my problem, got my car running,a called ahead with a manager at my dealer to get a quick check done to make sure I didn't have a further problem. Saved me time in having my car at the dealer tomorrow and working out driving arrangements. Thanks Mike for your help and your upbeat attitude.

Nancy G Paul - Cheryls Legacy Liver Voice

Very helpful driver came with a flatbed to toe our classic car for repairs. He had knowledge it could not be pulled from the back and worked to roll it for a front hook up. That is what you need for a toe qith a vintage car.

All Plush videos

If someone is parked at your residence in your parking spot or your driveway and you have to wait 48 hours before their removal is ridiculous. Other than that their services are great.

Benji Langfield

Super friendly service. The driver was polite and helpful.

John Morris

Mike is the best operator Ive ever worked with. He moved 4 cars in the time it normally takes to move two. I can not recommend him and Northwest highly enough.

Kayla Johnson

Needed my car unlocked today called my roadside assistance. Called Northwest after my roadside told me they were coming to see if they could hurry, talked to Hailey she was very nice and said she would have someone to me shortly driver was very nice as well i can not remember his name but if needed in the future i will definitely use you guys!

Lydia Lloyd

Needed a jump and the driver came fast than I thought. Also cost less than I thought. I thought it would be $55 but it was $45. It would have been nice to get a quote over the phone but I'm happy that it was all over so quickly.

Daniel Rodman

Jason was helpful on the phone and our driver Mike was friendly and efficient. They responded in a timely manner and were easy to get a hold of.

Marlee Nichole

Don was a great guy, showed up and didnt even fuss about it! AAA sent a great company! Very efficient!!!

Jeanette Cooper

They came fast. The guy was friendly and helpful

R c

Please do yourself a favor and NEVER hire this company.I should have consider all other '1 star' reviews, before I called this number. Just one star, is way too much for this company.I want to advise other potential customer (victims) to avoid this unpleasant situation.I called NW Towing and inquire about towing a truck and empty trailer for 35 miles. Hailey said $585, stating that they have a driver ready to hit the road. Based on the availability I agreed to hire them. In order to send a driver Hailey requested credit card info (just to have it on the file) , which raised a red flag. She insisted that this is the standard procedure, I provided it.After a while, seeing that the towing truck doesn't show up as promised, I called back again. This time Hailey was 'not available' anymore, but Dawn offer to help; she said that the driver was on his way to pick up my truck, but the police called them and asked them to remove a wreck from the Interstate, and that was their priority now. I could wait for someone else to be available. Another hour went by and supposedly, another driver headed toward our truck. This time would have taken 40-45 min. After other hour and a half I called back again and Dawn said that it would take between half an hour and an hour to get to the place. It was clear to me that if they didn't do it within 4 hours, they would keep lying to me; at this point, I decided to stop this charade. I asked them to cancel the order since they didn't keep the the word. They agreed but they would charge $250 for doing nothing. When I called my bank to stop the payment, I surprisingly found out that they charged the card way ahead of me canceling the service. Once they got the card info, they charged it.Because of all this delay, I had to pay another company extra charge for getting the service 'after hours'. If this company wouldn't lie to me, I would have had another company doing the service. They made me missing an appointment at the service repair shop, wasting a full day and paying extra charges on top; they kept promising me that someone is heading towards me, but never showed up. For this only, they charged $250. I am wondering if this company exists for real, do they provide towing services, or they make money only of charging 'service fees' for doing nothing.

Audra Belle Nauman

I would never and will never suggest Northwest Towing! I recently got stuck in high waters on a city street (luckily I was pushed to higher ground) and Northwest was the first I called... I was hung up on 3 times in a row! I understand that it was a busy night with others stuck in water but do not make me wait for 2 minutes on hold while Im in a panic and then hang up and do that 3 times! I called Nyes and they answered my call immediately, reassured me everything will be okay, and someone will be right out (they did pre warn me about how busy they were so it will be awhile). Northwest will not get my business and I will not suggest them to anyone.

Darci Zickuhr

Charged my daughter $235 for towing, city, and clean up after an accident. Call A&A Towing next time you are in an accident. 288-2270. It was $125 for towing only. A&A would Tow it for $55 to go 3 miles. Ripoff. Lady was rude today when I called after I asked her why $235.

Jerry Neel Sr

Didn't take long to get to me, the driver was just as friendly as could be. Got my truck loaded up and on it's way in less then 10 mi utes.

Jennifer Coleman

Driver friendly; knew what he was doing. Unpleasant situation but quick and easy to move to the next step

Dr. Phil Spears

Your driver, Mike, was on time, polite, courteous, extremely efficient and effective. Thanks so very much.Dr.Phil Spears.

Bradley D. Faust

Don the driver was very courteous and efficient. He was careful hooking up the car and dropping it at Automotive West. He made this breakdown more tolerable.

Chelsea Templin

I highly recommend these guys! They have saved us time and time again! We were in Alabama and called them to help mom get into our truck after the lock cylinder broke! They got there in a timely manner. Thanks for being prompt and for knowing what you are doing!

RICHARD GOODE

From the initial call to the boots on the ground, this organization showed up and delivered on pulling a oak out of my pond! A big thank you to Northwest Towing for a job well done!

Amber Norton

Harry Holding was very polite and understanding. He made it possible for me to retrieve my truck.

Allie Sills

I was in a car accident and needed my car towed. The bill was a bit pricey so I asked if it would be possible to pay part that day and part the next week. They were able to work with me and I paid what I could today and they handled the rest! They were also very nice when I had mentioned I had things I needed to grab out of the vehicle and someone took me back there within 10 minutes!

Mikki Spears

I would give them a big, fat ZERO stars if it were possible. They charge WAY TOO MUCH, and expected us to drive it from their back lot to their front lot with 2 flat tires. And when I asked how much it would be to tow it from the back to the front, they wanted an additional $55. Seriously? I guess $370 for the 4 mile tow wasnt enough for them...

Route66

Fast on time professional courteous !!!

Shana Jeanor

Charged me 3x for 2 service calls. Nothing but a bunch of crooks in my opinion

Zayla Carter

Ive had to deal with Northwest Towing 3 times in the past 24 hours to deal with 2 different issues. All three times that I called the receptionist who answered the phone was rude. I spoke to three different people and all of them had a short, impatient tone when speaking to me. One of them even started an argument with me. Both of the drivers I had were nice enough, but the attitudes from the receptionists were unprofessional and off-putting.

Mucka Mu

Dakota was very fast and professional. It was also decently priced to get towed 4 miles. Best towing option in Muncie.

Fluffy Reviews

Called Roadside... They said it would be 30 min I received a text saying it will be 10 min till they get here within that 30 min period. I waited one hour after the initial 30 min period. So an hour after they said they were going to be there I decided they weren't going to show up and I better start walking home.I had to walk through downtown and a not so good neighborhood known for robberies and shootings to be able to get home. It was 45F and raining, as I walk in the door about 30 min later I am informed they contacted my wife to tell her no one was at the car.With that time added it was a total of 2 hours of waiting and they said they would show up in the first 30 min.I wish this was the first time this had happened with NORTHWEST but it isn't, so If you need someone to rely on its not this company.

Danelle Bell

DO NOT USE THIS COMPANY!!! I'm writing this review on behalf of my father who had his vehicle stolen the other morning. They found his vehicle parked in a handicap spot at a doctor's office. They made my dad pay $125 to not have his truck towed away. The police were also there and stopping the man from towing my dad's truck. However, he still had to pay the $125 to get his truck back. My dad decided to go into the business to speak with the owner to see if he could be reimbursed since his vehicle being STOLEN and parked there were not his fault. The owner accused my father of having 'something' going on with the person who stole his truck and embarassed him in front of everyone in the office. Why would anyone treat someone like this?? Where is the customer service?? Where are the people looking out for good, law abiding citizens??? What a terrible, terrible company. You should be ashamed of yourself!!!!!!

Tracy Young

Fast, courteous, and great service!

Steven True

Service was good, arrived on time.

Robert Ellis

Fast and friendly no problems

Rachael Tstinic

I wish I could give negative stars. This place is full of crooks and jerks . The lady at the desk was a rude and should probably not work in customer service. The truck was on 2 flats and they already charged me 370.00 but wanted to charge an additional 55.00 just to move it from one side of the gate to the other . Never using this tow company again and will suggest the same to everyone I know .

Emily Pellini

Called AAA at 9PM because I needed to tow my car from a parking lot. First arrival time was 10:07PM. Called when they didn't arrive or call at 10:30. New arrival time was 10:49PM. Called at 11PM when they didn't arrive or call. Finally arrived and finally at my destination at 11:30PM. I do not usually write negative reviews, but this was very ridiculous. I was alone and scared for over two hours with no calls of help coming to me. I had to call every time. My phone almost died in that time. If it had I would not have been able to call for help. I do want to thank the ladies on the phone I talked to who were helping me figure out solutions should no one come to get me. They were a 5 star experience, even though I was not having one overall.

Blaise King

Larry was fast and very professional. He arrived & provided his assistance well before the estimated time of arrival. Then we were on our way.

Joss Gray

Northwest is one of the best tow companies around and David was one of the nicest people I have dealt with so Thank You David for being awesome at what you do!

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Northwest Towing & Recovery

2900 N Broadway Ave, Muncie IN, 47303

Northwest Towing & Recovery Reviews

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