Thompson Lock & Supply Corp. Reviews

Jeremy Pastore

Whoa. The woman who works here is level 10 on the rude and aggressiveness scales. I needed a key made for the front door of our condo - so was given the master key card by our buildings management company to make a copy. When I tried to make a copy with she got SUPER aggressive saying I wasnt authorized to make a copy (despite getting the okay from both condo board and management co). When I told her she was being a bit aggressive she turned it up from 7+ to 10 telling me that I had accused her of poor service (I simply suggested we contact the management company) and that there was a video tape she could play back to show my accusation of her not doing her job. Huh?? STAY AWAY.

Andrea Floyd

Worst experience! I had ordered a specific lock for my company's door that needed a specific strike which I emailed to them. I went with Thompson since they provided the lowest price. They provided me with a quote which took them two and a half weeks to do. I had to constantly call them to remind them of the quote that I was waiting for. I finally received a verbal quote and I approved. I was told it would take a week to order everything. We scheduled an electrician, phone company and Thompson to be at our office at the same time for the installation and Thompson was completely unprepared. They ordered the wrong lock and the technician was rude and seemed like he didn't want to even be there. The owner was aware of the situation and said he would order the correct parts. I rescheduled with Tara from their office and the day comes and they didn't show or even call to let me know they weren't going. When I called Tarah she had the nastiest attitude with me for no reason and said that they didn't want to do the work anymore. When I asked her why she said that I hadn't responded to an email (which was not true). She checked her emails and was like 'oh, well we're just not going to do the work and I don't want to be involved anymore'. I asked to speak to the owner and he was 'away'. This was such a horrible experience. Just goes to show that the cheapest isn't always the best.

Aracely Rivera

I recently called Thompson Lock Co and I spoke with a very rude woman named 'Tara'. She was so disrespectul and very rude to me. I requested a new Control key for the store i work at she did not helpme at all. If she doesnt want to work and deal with custoners she shouldnt be there Ver Rude.!!!! No one working there should talk to there new/current customers that way. Shame on you Tara.

Louis

This place has to be the worst Ive ever been to. Nasty and in competent. Do not patronize this company. The little man at the counter was horrible. Buyer beware.

Jeff Cea

The owner of this company is completely arrogant and his customer service is horrible!! I was quoted a price of 125 dollars on the phone to install a deadbolt and when he came to my residence he said I was quoted the wrong price and he said I need to get 200 for this I told him I wont do that and he turned around and said I cannot help u and just turned around and walked out without a word DO NOT USE THIS LOCKSMITH!!!!! Complete animal and completely disgusting buisness practices steer clear of this business!!!

Mary A

Haven't used them in plenty of years and I just remembered why. Unorganized, not efficient, not caring, sold me a key they said may or may not work. It didn't and they said no worries only $2.

Jireh S. Billings

Jr.

Antonio Rodrigues

Joe M

ron dern

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Thompson Lock & Supply Corp.

620 Mamaroneck Ave, Mamaroneck NY, 10543

Thompson Lock & Supply Corp. Reviews

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