Name: Ultimate Towing & Recovery
Address: 1656 Park Dr, Mount Airy, NC, 27030
Telephone: +1 336-755-3963
Rating: 4.6098

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41 Reviews

Ultimate Towing & Recovery

1656 Park Dr, Mount Airy NC, 27030

ultimatetows.com

Call now: +1 336-755-3963

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Ultimate Towing & Recovery Reviews

Jessica Hamm

Needed a dumpster to clean out some buildings. Very quick response time. Super friendly drivers. Great price. I have definitely been recommending them.

S Damron

I forgot the drivers name but he was great! Very professional and arrived before estimated AAA time. Hopefully I wont need their services again but if I do, I'll definitely be using them if a tow or other service is needed.

Dre Nel

Get service. Friendly and knowledgeable driver. Great response time. I broke down on the highway and with in a half N hour one of there tow truck driver called with a ETA. I recommend them any and every time your stuck in a situation you need towing. Todd went above and beyond his way to ensure I was taking care of with mechanic at Scenic Subaru and over night stay!

mark merical

Thanks for rescuing us!! We were in a difficult spot on the highway with a camper and flat on the rear of our pickup. No way to get our spare off the truck yet Todd found away to get our tire fixed and safely moving on down the road. Todd took our problem personally and got the job done. So glad he and your business was sent our way!! God bless!!

Nemanja Bovan

Very pleasant and professional people to deal with. Shawn came up to Fancy Gap towed my rig to their shop do to a blown air compressor, constantly kept me updated on the progress, great guy!! THEY HAD A MECHANIC COME IN ON JULY 4TH AND COMPLETE THE WORK to get me going on my way WOW!!! If it was some other shop I'd be stuck there who know how long.Big thanks to Shawn and UltimateTowing I would recommend these guys over ANY others in the surrounding area.

Stephanie Combs

We had a great experience with David. Very quick service and he went above and beyond by calling us a taxi for our family and trying to help us find a repair shop that was actually open on the weekend. I would highly recommend!

Delles Daughenbaugh

Fast service. Great experience everytime I have had to call Ultimate towing. Thanks guys!!

Ellen Rorrer

I so appreciate the kindness and professionalism that was shown on Sunday evening while traveling home to Virginia and needed car service. Hot me back on the road. Definitely recommend.

Donnie Riggs

They were quick professional and friendly definitely will call again

Steven Randle

The mechanic Shawn did a great job and has high professional standards!

Branasia Meadows

I really appreciate Shawn, Austin and Jansen sacrifice to stay wayyy past working hours to help me get back on the road! Great guys , excellent customer service! I would recommend them to anybody. These guys worked hard and put in more than enough effort to try and find all the parts . Really wanna say thank you soooo much!! Awesome job guys!!!!

John Jonczak

Fantastic company that is very involved in the community! Great family owned business

Rodney Johnson

Quick professional and fair price.

ian mitchell

I want to start by speaking about how friendly the staff is and how much they were willing to help. Mrs laurie works wonder from her office and the driver 'Chris' is the man. He knows his stuff!!! I will speak highly of you to everyone thanks guys.

Megan Lewis

Wonderful service! The gentleman who came out to unlock my car said he was new and I can't remember his name but he was super nice! Thank you for your awesome work

jacqueline prichard

Friendly staff, open 24-7, great service

Greg Edwards

Chris was awesome! Broke down in NC after driving up from central Florida. We were very stressed and he was able to calm us by answering our questions and he also went above and beyond by calling us a taxi and recommending a local hotel. Hometown service at its finest.Thank you for being efficeint throughout our unpleasant expierience!

Betzabel Larraga

Excellent job they got there quick and did the job even quicker with amazing patience

Bill Shield

They went over backward on a Sunday to fix our flat tire on our motorhome. Good service. Great people.

Benjamin Lawson

Always quick and professional service. Everyone from the office staff to the drivers are very friendly and helpful.

Sleepy T and fam

Long story short. My car broke down, I called ultimate took about 5 to 10 minutes on the phone which is really fast. Then 30 minutes later give or take my car was on the truck ready to go thanks to Chris Bowman.

timothy conniff

Andrew was great. Thanks to you, Ultimate and AAA!!! Courteous and professional all the way .

Brian Rohrabaugh

Really great group helped me out in a crapy situation. Really awesome guys

Elizabeth McDowell

Chris Bowman of Ultimate Towing was exceptional. He definitely helped to make a bad situation much less chaotic. His great attitude and professional service was very much appreciated. AAA Contract, I highly recommend them.

Kari Marvin

Benny showed up within 10 minutes of our call. Highly professional and knowledgeable. Greatly appreciate his good work and friendly manner.

David Shempert

UPDATE: Bobby called me this morning and had a long conversation with me explaining what happened here. It totally made sense what he was saying and he took time to show empathy and apologize for how the driver acted. I promised I'd update my review to reflect this. After speaking with Bobby he was able to smooth things over. I think the way things happened the other night caused this to escalate and the driver ended up putting a bad taste in my mouth. I wish I would have had Bobby's number that night and I don't things would have went down like they did. I'm thankful for the time that Bobby took out of his day to make contact and attempt to make things right. It genuinely shows when a business owner goes out of their way to do right by the customer. I'm totally satisfied that this was an isolated issue so we can mark it up as such. ------------I happened to experience the unprofessionalism from Ultimate Towing when my vehicle broke down coming back from visiting my Dad who is currently undergoing extensive chemo due to Leukemia. So not only is this hard for us but both Bobby K the manager and his unnamed driver (who refused to give me his name when both myself and my brother asked) started getting upset with me because we refused to let them earn our business to tow my vehicle back to my house. Both the driver and manager did everything in their power to hold us up basically threatening that if they only towed us 10 miles which was prepaid by my policy and I was to try and call another tow in they'd deny it. I have no idea what gave them that idea but it was totally rude and uncalled for to have your driver point his finger and try to call or summon me to a conference with his boss man to threaten me. I don't take kindly to abuse and that's exactly what this was. Your driver was really unprofessional and only quieted down for the dash cam in the tow truck. If you saw the action and words from your driver you should be worried at how he was representing your company. It's not my place to tell you how to run your business but what you did tonight was probably against the provider terms of service for the company that paid you to provide a service to me.I always welcome open feedback from companies and encourage them to contact me if you do have any questions about this experience because you always need to hear all sides of the story. I don't know what your driver had going on but I'm just glad that I held my tounge because back in the day I probably would have lost my cool. I don't think Ultimate Towing could ever earn my business or recommendation any day. I don't care if they serve from the Virginia line to whatever state there is always another choice and someone else who deserves the income. It wasn't about us not being able to pay it was about having to ride with your attitude ridden driver all the way home. There's just no way I could deal with his constant belittling and smart remarks. I don't allow my family or friends to speak to me that way and I was doing my best to stay professional with your disrespectful driver. As I feel the business owner also was aware of the driver actions I have no choice but to let others know about the experience so you don't try and take advantage of someone else.TLDR; Ultimate Towing may be the quicker provider to respond to your needs but I just hope you don't get the same driver that we got.

Zach Grigorian

Very fast and extremely nice. Easily one of the best towing companies I've ever interacted with.

Randy Aragon

Just wanted to thank y'all again. Ultimate towing and recovery saved the day . Big shout out to Chris who showed up to get the job done late on a Friday for a long distance tow to get me back to my location for work. Guy's like Chris and companies like Ultimate towing and recovery keep this country great. Happy 4th of July to y'all. I know yall are probably still grinding it out working. Much appreciation

josh stone

great people u will love them and there drivers

Bobby Shinell

Horrible company ran by crooked people. Owner can barely spell his name.

brent jones

nice equipment

lisa smith

Very rude dispatch lady!! I had been waiting for two hours for a tow truck, i was originally told 60mins. I called back to see how long because i had a appointment at the auto shop and the lady said the driver was running behind. I asked her why wasnt it communicated to me so i could try to change my appointment. Unprofessional never use them!!

Mame Samb

They will rip you off, trust me.I warn you.

Anthony Smith

They Get the Job Done !!! Blessing to know them !!

Jon Campbell

donald lindley

jesus ortega

Erick Hernandez

Penny Utt

Stephen Irvin

Mark Simmons

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