Name: All American Towing & Recovery
Address: 3261 US-287, Decatur, TX, 76234
Telephone: +1 940-627-2800
Rating: 3.8800

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50 Reviews

All American Towing & Recovery

3261 US-287, Decatur TX, 76234

allamericantowingtx.com

Call now: +1 940-627-2800

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All American Towing & Recovery Reviews

Dylan Dunne

Locked my keys in my truck at the gas station after a long day at work, which didn't help my mood. I called them and gave them my info , within minutes the driver Mike called me with his eta and showed up fast. He was in my truck, with manual locks, in no time! Thank yall so much for your quick action so I didn't have to bake in the Texas heat! No damage done, very fast and friendly service! Mike and his team are definitely the ones to call, they do their best to make the customer's bad situation as pleasant as possible.

Robert Thibodeaux

Great service. Helped save our RV. He knows what he is doing. We were stuck in a weird angle and he got us out in a short time. Highly Recommend.

Jerrianne Person

I had never needed a towing company before my accident. I called All American and the office lady was reassuring and promptly sent a driver to me.The driver calmed me and made me feel that all would be okay. Thank you to Pappy and the lady in the office for all of their help.

Kimberly Barnes

Mike Phillips and Kaitlynn were awesome to deal with!! I had been getting the run around from the insurance company in getting my vehicle released to the body shop and Mike made it happen! Excellent customer service and professionalism! Would highly recommend!

Jasmin Sanchez

I wish I could give this place a negative star. The OWNER of the company clicked on me three times and yelled at me over the phone over me asking a question about a letter THEY sent to me. All I did was ask a question...He was going to answer it and then he heard me speak to my father in Spanish and he suddenly said were closed, you can call Monday and hung up on me. The website said they are open 24hrs and so does the letter they sent me.. but he refused to give me any information and kept hanging up on me. I just wanted to know what vehicle he towed that was at this place because the letter claimed it was my fathers but its not. So I wanted to ask for the license plate numbers. HE WOULD NOT TELL ME AND HUNG UP AGAIN AND AGAIN. PLEASE TAKE YOUR SERVICES ELSEWHERE. COMPLETELY UNPROFESSIONAL.

Falynn Flaamont

Great company had a pretty ruff morning All American Towing took the wait off my shoulders thanks.

Jennifer Cantwell

Great service! Eddie was a very fantastic driver and very personable. Made getting a tow truck very easy and gave good feedback on car issue. Grateful to have found this Company in a small town and for being very responsive. Highly recommend!

Francisco Gonzalez

Thank you sooo much for all you did today!! Thank you for your quick response from the police. I honestly cannot thank you enough!! You all were amazing and very caring!! God Bless you!! With tears in my eyes, Thank you again!!!

Nicholas Dill

Called and got a quote. Then when I finally was free around 8 they suggested doing it tomorrow then said 'we don't have any trucks' pfft what a great solution. After seeing these other reviews though I'm glad I didn't go through with them.

Ronald Ross

If I can rate this company negative I would. Very rude people customer service is non existent. On top of that they cost twice or more for the service and they will try to con you every possible way. Do yourself a favor dont do business with them. The only good rating you see here are from the company themselves.

Carol P

I had to make a 4th call and talked with the office and both her and Mike tried to resolve my issue .. just wished it was there in the beginning... He still is in the wrong business .. Very much has to be Right than Happy

B Price

Aaron towed my rig for me today. Hes fast, professional and knows his stuff! Thanks brother!

Tom Weld

I really cant say if All American Towing is good or bad at towing & recovery, because every time I've called for service they didn't show up. Last year I was having a silo delivered & needed a large recovery wrecker to unload & set it. I set day & time a week in advance. Day of silo delivery I called All American an hour before to make sure we were still on & was informed 'With the rain that day they were too busy to get to it'. Thankfully Chico Auto Parts was available to handle the job. Yesterday while trying to get out of my Ranch in Sunset, I stuck my Ram 3500 in a pasture next to my drive. I called All American Towing & Recovery at 1:30 to see if they could get to it. I was told 'Driver on a accident call I would be next'. At 3:00 I called to get a ETA & was told 30 minutes away. At 4:40 All American Towing & Recovery texted me to say 'It looks like the driver is still 45 minutes away from being able to get to me. At that point I canceled the call. I would have appreciated knowing they cant get to me hours earlier, rather than leaving me hanging for hours on end. I hope Chico Auto can get to it.

Hybrid EV Mobile Tech

Worst people I ever had to deal with. They are an perfect example of selfish people. They will try to get as much money from you as possible and they no compassion for others whatsoever. I was limping from an accident and all they cared about was getting paid, and they would not let me near the vehicle to get any of my stuff until it is paid. They are charge much higher than the others which is twice or more. Then we already paid them to release the vehicle they had us wait all day!!!

Jasmine Patterson

Waste of time, will not call again (I'm sure they're fine with that) or reccomend.

Blake Hanna

All American is a professional organization especially with Jesse working there. He is dedicated to his work and cares deeply for what he's doing. Jesse thank you for your hard work.

Brooklynn Smith

When they towed my AWDJeep they towed it backwards without putting the vehicle in neutral. Now my transmission is gone and Mike said that the vehicle was damaged when they towed it. I have a mechanic statement stating that the car was is good working order. Mike offered me 300 for my car that I just purchased for 3000. Horrible tow company

Hannelore

I use this company for all of my tows in and outside of TX. Amazing company. They are honest, reliable and always professional! My colleagues and I end up calling them sometimes 3-4 times a day and they take every call with patience and provide EXCELLENT customer service. If you need a tow done - call these guys and they will take good care of you.

Michele House

My sister and I were stranded in a parking lot and we called All American Towing they had a quick response the rates were good and the driver was very professional. Thank you for getting us to our safe location in a very timely manner. I recommend this company to anybody that is in need of a tow.

Tabitha Maxson

My 17 month old Granddaughter locked herself in the car with the Key fob . I tried to get into the car to get her out, but couldnt get any door to open. I tried for quite awhile to get her out. Finally I decided to call someone for help. I called All American Towing, and before I even got done talking to the dispatcher, they had someone on their way to our place. The gentleman arrived and within a minute or two had the vehicle unlocked. She hugged me and the driver hugged me because I was crying and so thankful that he got her out so quickly. Michael James did his job quickly and expertly and I cant thank him enough for getting the doors open.

Christi Edwards

This company really took care of us !! I cant say enough about the reasonable pricing and wonderful customer service! John Garvin was the very best dude Ive ever had the pleasure of working with so be sure and ask for him personally :) hard worker and extremely respectful he just went above and beyond Ill say :)

Sara McWilliams

I called All American when my car broke down and only had to wait about 15 minutes for them to pick me up. Everyone that I dealt with was very nice and professional.

Ryan Fox

I use tow companies for my job several times a day, all over the US. Hands down, All American is the best towing and transportation company out there. Their drivers and customer service team are always professional and quick to answer. They do what they say they are going to and make my job easier. I will not use anybody else in the DFW area if I need something towed or equipment moved.

Chris Whitener

My body shop uses All American Towing exclusively. Reliable, professional, timely service every time!

Janene Felix

These guys do great job..with a smile!! I would highly recommended them for any type of towing you need!!!

Sean Manuel

While this company was towing a blue Lexus to discount tire because of three flat tires. Their driver side swiped my car. Discount tire documented that he had hit the car and that the driver was literally jogging around to get unhooked and left the scene without informing anyone. He knew what he had done and tried to get away, unfortunately someone saw. The discount employee witnessed what had happened and went in and documented the incident also with his corporate claims department although not having the towing company information. This is Discounts corporate procedure. Everyones story is the same, plus we have a third party witness, but of course the towing company is saying they had nothing to do with it. So now two different insurance companies are about to go after this sorry outfit. They should OWN what theyre responsible for. I think the BBB is going to hear about this as well.

camron adams

All American saw me on the side of the road and stopped to see if I needed a tow. They have fixed rates. Which is super nice. Granted I know being towed sucks... But if you have to get towed I highly recommend these guys. Thanks mike for everything.

keeping demwits twisted

600 dollars for a 15 mile tow and 3 days storage twice as much as any of the towing companies I talked to. Then when I went to get my stuff out the guy said I couldnt take anything that was wired or bolted to the car but someone had stole everything that wasnt already. These people have a good racket with the rhome police department the officers wouldnt let me use another tow company because they didnt want to wait the officer said. I contacted the da's office and the media. If u work hard for your money I wouldnt let these thieves touch your car. Im guessing that the good reviews came from employees because when I was there they kept saying how professional they are and in they say the same in the reviews

james south

Great comoany ans team of expiercened drivers and profeasionalism

Susana Sandoval

I was waiting 3 hours for Lewisville auto rescue to do a fuel delivery and they took so long my car battery died and then when they finally got there they tried to jump start and it would not turn on bc it was on theft mode and also bc he didnt not charge it right, after like 5 mins they left and told me I had to get a tow company so I called and they gave me a 90 min ETA and got there in less than an hr, the gentleman asked me what happened and he managed to start my car! Did not need to get my car towed to the shop for no reason , these are the kind of professionals we need for roadside not incompetent individuals that have no idea what theyre doing if they would been sent to me from the get go I woulda been home at 6 instead of 10:00 pm from 5:30pm waiting

Marie Hicks

If I could rate this less than a 1 I would. Lindsey is unprofessional, hung up on me, was talking over me and was not willing to transfer me to David the General Manager.

Addison McDonald

Had to get an unlock and they showed up immediately! Will definitely use them again!!

Rauan Kuzembayev

very bad service !!! overprice !!!

Lisa B

Hallelujah!!! This is a fantastic company!!!!!

Roland Peters

a bunch of scammers!

Chelsea Fleckenstein

Great Rates!!

tonny breaux

Charged $2150 for 30 minute job. Worst experience ever!

Mikah Cleveland

Kerri Forbus

Nikki Phillips

Lainie Phillips

Cole Black

Michael Philips

matthew elimon

Nathan Brock

Michael Keele

Phillip Eustace

All American AP

Customer Service

Bailey Smith

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3261 US-287, Decatur TX, 76234

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