Name: Ideal True Value Lumber
Address: 801 W 1st Ave, Crossett, AR, 71635
Telephone: +1 870-364-4145
Rating: 3.2857

Locksmith Help

Unclaimed

42 Reviews

Ideal True Value Lumber

801 W 1st Ave, Crossett AR, 71635

idealtruevalue.com

Call now: +1 870-364-4145

Send to your phone!

Ideal True Value Lumber Reviews

120wayne

I ordered, nothing came, I called and left message, I emailed again. Got a response that my item was on back order but would be in on the 25th of the month. I emailed on the 25th ... nothing. I emailed a different branch of true value, just to talk to someone. That branch had really quick and friendly customer service, but said they couldnt do anything for me because it was an online order. I just got an email from the online store - they cancelled my order without advising or notifying me. Im done with this store - online or otherwise.

Julie Strenke

NEVER ORDER FROM THIS COMPANY!!! THEY SHIP OLD PRODUCT, NEVER RESPOND TO EMAILS AND AVOID ANY CONTACT YOU TRY TO HAVE WITH THEM. MY ITEMS WERE RECEIVED, OPENED AND LEAKED OUT ALL OVER THE INSIDE OF THE PACKAGE SO I COULDN'T EVEN USE IT. THEY ARE A SCAM!!!!!!! WOULD RATE THEM AS A -10 BUT I HAD TO CHOOSE A 1- SPOKE TO THE STORE AND THEY SAID THEY CONSTANTLY RECEIVE COMPLAINTS ABOUT THE ONLINE BUSINESS AND THEY KNOW THEY NEVER RETURN CALLS AND THEY GET THE ANGRY PEOPLE CALLING THEM TO COMPLAIN. PEOPLE SHOULD COMPLAIN TO BETTER BUSINESS BUREAU TO HAVE THEM SHUT DOWN.

Tech9 sis

Staff was very helpful. Not a ton of stock but they do have some different items you can rent as well. Also quite creatine on how to transport wood that doesn't fit the back of the truck.

D Me

I wish I had read the reviews and avoided placing an online order. The items were listed as in stock, it's been two weeks and they still haven't shipped. I emailed nearly a week ago inquiring about a tracking number and was given the run around. It sounds like some one in the Denver, CO warehouse will get to my order when ever they feel like it. Very disappointed...

David Morgan

Excellent store. Usually have what I need.

Kitty Holland

Nice place and nice people!

Andris Goncarovs

Bad online experience. Wasn't sent complete order and they did not refund all the missing product. Guess I have to file a chargeback.

Michael Wood

price that beat amazon and received the package in Minnesota within a day.

Natalie Reed

I've found them to be very reliable and small enough to assist you without searching for a salesman. Also equipped enough to provide the items I'm looking for. My family has used them for 50 years. They even have a machine to make a 2 sided key. The prices are a little more expensive than larger hardware stores, but I can count on all my hardware needs/desires being there.

Philip Asher

Online experience is atrocious - I'm in Austin, Texas, just about a day's drive away. I ordered several paint cans almost two weeks ago, thinking they should arrive within 3-5 days (reasonable considering proximity). After waiting a week for any kind of shipment notice or tracking number, I emailed their customer service (their phone hours are ridiculously restricted and are only open while I'm busy at work) asking for an update - no response. Three days after that, I get a notice from FedEx that they're on the way, only to be another three days away from that point.Stay away from their online shopping at all costs.

Jason Bratten

I wish I read the reviews before I ordered from Ideal True Value. If you want to return an item, you have to pay for the original shipping cost (how much they spent shipping the item to you) plus a 15% restocking fee. To top things off, Robert was completely rude. I would strong advise not doing business with them.

E•Milly Upshaw

Very helpful employees and they always have what we need in their inventory.

John Gosman

Ordered replacement Christmas lights online that are really hard to find, got them delivered to our home in nice sturdy packaging in a decent amount of time, glad to have found them here and at prices much more reasonable than other sellers.

Erik Owens

Went in there looking at birdfeeders and asked about birdseed. They said they dont carry it anymore. WTF?! You just trying to give all your business to damn Walmart?

Justi Carpenter

I went in on a Saturday to get 5 buckets of paint to be mixed in different colors. An employee walked passed me seeing that I was looking at paint colors. The employee said hi but didn't ask if I needed help. I finally picked my paint colors and carried all my buckets to the counter to be mixed. Yhe two employees were sitting and laughing. One of the employees said oh I'm sorry no one is here to mix paint today. I drove a town over just to get the paint. The point is they could have told me before I spent all that time look at paint since they clearly knew I was looking. Also why would a company have a service but not be able to provide it when needed?

All Rental Services

Ordered from their site, hoping to get it sooner than Amazon as they were close...After a week, I called (they didn't answer the phone) left message... a few hours later I received an email that the order had shipped!!Yes, my credit card had been billed the day I ordered it. Finally received it 3 days after the job was complete. Guess there are two lessons: 1) Use Amazon Prime for everything 2) if you order from Ideal, call the next day and leave a message to remind them to ship your order.

His Opinion

Oh man what waste of time. I ordered something online one week later no tracking number nothing so I sent an email response 'Oh we don't carry that anymore' well why do you have it on your site number one, maybe you should have let me know that you didn't have it? They didn't even apologize or offer anything. Useless people.

Justice Justices

I strongly agree with everyone about this company in regards to the very poor customer service-especially by Robert the jerk. Your order will go through right away when you buy whatever it is through their website but as far as giving you a heads up in terms of common decency in customer service in providing a tracking# you have to email & ask them for it! What is that? Just take my advice do not order from them. If you really want the item wait until it's available elsewhere. Not worth dealing with this business. Ideal is not ideal at all. Not worth traveling long or short distance to save time on receiving your order.

Jeff Green

Nothing but positives to say. Seeing some of the reviews about their online ordering I was a little apprehensive so I first sent an email to their customer service department to confirm that they had the items and quantities I was looking for in stock. I waited three days and didn't receive a response, so I sent it one more time and received an immediate response. Not sure what happened with the first email...Anyway, I responded to their email, and asked if I would receive the item by a date 9 days in the future (in time for a beach trip) and received a prompt response that this would not be a problem. Completed the order, and the item(s) came two days later. All in all, pretty amazing. From the first email (that went unanswered) to receiving the items was 7 days. I have no complaints and the items are exactly as advertised. Thank you Robert!

Janelle Wallace

I placed an online order with Ideal True Value for 20 hanging baskets. The value for the products I received was excellent. They shipped immediately and the baskets arrived in perfect condition. I will definitely shop with True Value again.

sivilized artisan

Every time I need to do any home repairs (I'm a do-it-yourself kind of girl), Mr. David, Hannah, Mr. Dan, or any of their employees have gone above and beyond to make sure I had what I needed to accomplish whatever the current job may be. I highly recommend this business. DON'T FORGET to SHOP LOCAL!!!

Jim Glennon

Good selection, reasonable prices and helpful staff.

Jane McLelland

Totally frustrated with this company. Sent the wrong size in the item I ordered and have sent repeated emails requesting the correct size or return/credit issued (no return label provided in shipment). They do not answer the phone for customer service. I have not received a credit or replacement with the right size, it's been over a month. I strongly DO NOT RECOMMEND this company to place an order.

Tony Saprano

The order box was damaged/contents by Fedex. After reading Ideal True Value.Store Policies. I contacted customer service with a pic attached per their policy and they replied that a shipment would be sent for a replacement. Four(4) days later. I had the replacement. 5 Stars !

Larry11549

I purchased sprinkler spray heads and was very pleased with the price and service... Larry R in Michigan

Sergey Yudin

I strongly advice to never order over internet from this place. I have payed for my item 2 weeks ago and nothing was shipped. No communications from the company as to why.I wrote multiple e-mails to them. I have left multiple voice mails asking what is happening. Nobody is going to respond to your inquires, keep that in mind. Businesses like this should be reported to BBB, which I am about to do. Guys, really go and buy somewhere else, run from this place as fast as you can.

Dustin Phillips

Great place! Nancy is very helpful with pool water testing!

Scott Vineberg

They shipped the wrong size wheels for a wheelbarrow. Then when I tried to call for a return, the voice message said to email, which I did once a week for 3 weeks. I called true value the actual franchisee, and there was a sigh from the customer service person: 'oh. That's ideal true value, an independent store.' I have given up. Will never shop true value online again in whatever guise.

Jason Collins

I called the internet department because I was considering ordering about $500 in lockboxes, but was concerned about the bad reviews. When I ask the man to comment on the 'F' rating with the BBB and the bad reviews he said 'then why would you order from us?' Good point. Evidently, he agrees with the bad reviews. Since they are not interested in my business they won't get it. I would be very wary of this business. Shame, too, since they are located in my home state of Arkansas.

Kolt Putnam

I placed an order from Ideal True Value despite the bad reviews that it has been only because their prices were so cheap. It was worth it to me to have to dispute the transaction on PayPal in the event that I did not receive my items.I ordered over $300 worth of black iron fittings on 3 Oct and received a shipping tracker within a few days. I was still a bit skeptical because the package tracking weight said that it was only 20lbs (when my order totaled 90lbs). I received a package within the shipping time frame (8 Oct weighing 85lbs) and inspected the items that I received. After Itemizing and counting all of the items I found (as others found) that they only sent me half of my order. I attempted to contact the company but they never answered any of the calls (or voicemails) that I left. My wife just gave birth to our baby girl so I couldn't deal with this issue for the moment and without notice (no tracking info) I received two more packages (12 Oct weighing 16lbs & 20lbs). I itemized and counted all of the items that we received and it was ever item that I had been missing from the first half of my order.The shipping issue was frustrating but I am just glad that I received all of my items.My situation is a bit different because I am only using these fittings to make furniture pieces but, had I needed these for plumbing purposes, I would have one major complaint about my order. When I placed my order, I selected all of the items to be Mueller Industries brand products (even the invoice states 'MUELLER INDUSTRIES' on each item) however, none of the items that I received were Mueller products. The packaging only stated 'True Value' and the logo was a 'P' that was open on the left side of the p's loop. I did order ONE item that was Anvil brand and it came in as the true Anvil brand. I would assume that, if you want a known brand, you should probably select the Anvil brand so that you know what you are getting. Good luck to all of the future purchasers and I hope that you get all of the items that you needed.

B Sharp

I read and noted the previous reviews. I also ( like others) had trouble with their internet ordering. However, I called the company (ph # is on website) and spoke with a gentleman about the issue and he took my order over the phone - he was very polite. I look forward to getting my order. I am giving 4 stars because my experience with the company, thus far, is a good one. Had the internet order went through, I would have given 5 stars. However, had the internet order gone through - I would have never spoken to the polite man who took my phone order.... so, I'm changing my review to 5 stars. In my opinion, 'PEOPLE' make a difference.

Stephen Jordan

Fast service. Exactly what I needed.

Dustin Gulledge

Helpful staff face to face, passable selection.

Whitney Johnson

Prices people....I mean cmon

Ordered three items and they only sent one. They don't answer their phone, do not return emails, just absolutely garbage.

Sammy Cox

Forever Always

Gloria Gladden

'E' Mac

Lacy Tanksley

Jonathon Jackson

Trey Smith

Rate and Review Your Experience

Nearby

Ideal True Value Lumber

801 W 1st Ave, Crossett AR, 71635

Ideal True Value Lumber Reviews

Rate and Review Your Experience

Nearby

True Value Home Center

Reggie's Lock & Key Towing & Recovery

MinuteKEY

Minute Key

Ken's Discount True Value Home Center

minuteKEY

Share this facility

Send to your phone