Name: Metro Lock & Security
Address: 6000 Old Collinsville Rd, Fairview Heights, IL, 62208
Telephone: +1 618-344-1435
Rating: 4.0000

Locksmith Help

Unclaimed

50 Reviews

Metro Lock & Security

6000 Old Collinsville Rd, Fairview Heights IL, 62208

metrolock.net

Call now: +1 618-344-1435

Send to your phone!

Metro Lock & Security Reviews

Kent Kollme

I was helping someone else that was locked out. After calling 5-6 numbers w/no contact they actually picked up the phone??? Imagine that in todays world. They were there in 30 minutes and did not price gouge. I was impressed with the mere fact they picked up the phone and kept the price quoted on the phone. I would strongly recommend.

Ken Bass

Lots of quality products to include safes, locks, key accessories, etc. Professional and friendly staff. Fast and efficient key duplicating here!

Mark R

I really wanted to support my local lock and key business but they failed miserably. Lesson learned and will continue to support my other business even though its a longer drive. Ordered parts which took a week and made an appt for them to program a key fob. Spent hour and a half during my lunch to find out they dont have the right equipment or poorly trained. Low quality of training and no management support. Also while waiting they cant even cut a simple key from what I heard a few customers who came in. I would of been happy if they told me they might not be able to program but they gave me a false sense of confidence. My fault I should of passed on this company.

SHaynes

My mom got a replacement car key made and they were wonderful in all respects. Thanks for taking care of my mother.

Lizz G

AWESOME.... Professional.... Curtious

C. A. Hauer

I came to the business to have a door lock key made from my vehicle fob, in case I locked the fob in the car. Very pleasant staff, quick service, he even checked the new key in the car to make sure it works. Great!. However, the key cost $25 (no problem) and cutting the key, which took 5 minutes, cost $35! Whoa, I misunderstood--I thought he said $5, which was comparable to another business I had contacted. Call and check price before you go to this business!

dan file

poor follow up service. started job 8 days ago re keying small building. worked all one day,supposed to come back first of week to finish. still haven't contacted to finish. made several calls and still no avail. building is half keyed and a total mess.wont be using them again

Kim Clayton

Awful customer service. Had a scheduled appt. from between 11-1 on a Saturday. Never gave a courtesy call they were running late. I called at quarter til 1 and was told he would be on his way. I waited another hour and called at quarter of 2 was told he was finishing up in Fairview Heights would be there in 20 minutes or so. That is 3 hours waiting and he still would have to do the work. (they close at 2). I cancelled that appointment and will NOT being using metro again. Waste of my Saturday and they never did any follow up call to warn about being late at any time. Terribly customer service. It was only to install a door knob with lock for front door. Won't be them.

Steve Lupcho

They are not your average locksmith, they are above and beyond what most people think of

Drake and Amari Cooking Show

Most reasonable and competitive priced, highest quality work with skilled caring professionals

Brittany Lawrence

Great customer service! My husband and I were 5 hours away at a football game. The Nanny and our 3 kids accidentally locked themselves out of the house. Kimberly was fantastic at providing options for us to authorize the tech to come to our home and unlock the door. Thank you so much for all of your help and helping us get the kids and Nanny back in the home safely.

jeff ledee

Very knowledgeable, polite, professional Always go here to get keys made

Amanda Boyd

Excellent Service

Joe Wondolowski

Very good food

Sara Grotz

After my husband's key broke off, the people here quoted me a fair price, so I went up there (I live about 25 min away) to get a new key. Through no fault of their own, they had some computer issues. Since I couldn't wait and had to be at work when the key was finished they drove the key down to me. It was stellar customer service and I will be a returning customer.

Mike Santanello

Unbelievably fast service! A lock-box was stolen off one of my homes for sale and Metro came out immediately and re-keyed it on the spot. I couldn't believe how fast they were and their service is top notch. Never calling any other locksmith, I'm a client for life!

David Hiscox

This is a great place. I have used them for our business security system for a few years and they make keys for work and my home. They do a great job. I have never had any issues with any of the keys that they have made. They are always prompt with any service needs I have. A great benefit to this company is that they are professional and pleasant to work with. I have tried several places in the area and have had problems, until I found them. I highly recommend them if you want high skill and great service.

Brian T Triska

If you need a key or custom lock this is your place. Very skilled and informative!

Robert T.

Nice people here

Cheryl Linder

Very good at what they do!

Christopher Chin

It was 21 Dec, pretty much Christmas holidays (all things considered) and we accidentally locked ourselfs out of our home. We called Metro Lock and Security late in the evening and they were at our house in 30 minutes and had us in our home in one-time! The price was very reasonable especially with comparable services out there. Highly recommended if you or your family gets into a bind like our situation.

Michelle Kingston

The expert was able to unlock an old skeleton lock door that leads to my front porch on our 100+ year-old house and give me a key as well. The price was reasonable for the amount of time he spent on it and coming out--$125 and I was happy the lock didn't have to be cut out and replaced. The man was nice and on time for the appointment as well. I will go in at a later date to get a copy of the key which he said runs about $8 for that type of skeleton key. Overall I thought the service was excellent. I would recommend them to anyone.

Matt Durbin

Great facility, fast service. Handled some keys that other places couldn't make for me. Reasonable prices!

sandra kaye

Fast and good service. I called today to get the locks on all doors changed at my house. They said a locksmith will be at the property in 15 minutes. I got there 20 minutes, and the locksmith was already there waiting for me. He changed 8 locks and got the job done in 50 minutes... 10 minutes under the 1 hour he had given. The cost was $225 (8 locks and 2 sets of keys). Fast and reliable service.

Bessie Kreamalmeyer

Excellent customer service. They go above and beyond to help their customers out. They are also fair priced and will help you to keep the cost down as well.

Marc Miller

Very helpful. They replaced a front door lock mechanism for us on a Saturday when the old one fell apart. They can make good keys. Don't waste your time at Lowe's or Home Depot.

ricardo moore

Great service hometown favorite

Tony Brown

This place sucks! Don't waste your time or money. Went in to have keys made and no one acknowledge my presence, as if I was invisible. After about 5-7 minutes of waiting and the only customer in sight, I left. There were at least two people in the back rooms who knew of my presence the whole time there.

Mel Barnum

Needed to get a key fob registered to the car and they didn't have the machine in the store.

Greg Chamberlain

I called this company this morning to see about them doing work here at my home. While the rep was nice enough, the quote was waaaaaay above pricing from other smiths. The basically wanted $125.00 to show and look. I'm less that 1 mile away and called a company in Belleville. He quoted less money to come and install parts needed for the repair. Receptionist ask if I was commercial or Residential.. I told her Residential but i don't get why I need to pay 125.00 rate for a home. I also called them last year for a quote and that time the show up few was $95.00. The person that I ended up picking charge way less to show up and when i mentioned the price from Metro he said that was a commercial rate not a residential. Just my opinion of Metro but they look to be gouging prices. I won't ever recommend them to anyone...

Angela Johnson

Thank you Metro Lock & security for such quick reliable polite service . This company said it would be a hour . No more then 20 min maybe 30 tops . This is a company I will add to my speed dial . Call them . They are worth the call . Truck is unlocked and stress is gone . Thanks guys.

clyde nobles

I called to obtain some information on types of locks and keys they would recommend to replace existing hardware on 13 compartment doors for my motorhome. They sounded like I was bothering them. This individual could not provide options only tell me one key that they used. I got the feeling that they did not need my business.

Penny Cunningham

I'm only giving a one because there is nothing less. The woman on the phone was nice enough and the technician was nice, but when you're standing out in the heat and they say one hour and it turns out to be 3+ hours for a 30 second jod, the customer does not walk away happy.

Miles Carpenter

I had good service. I got in and out with a new key for my vehicle. I asked about a remote as well but I thought it was over-priced so I didn't buy it. But having a new key programmed for my car worked out well.

Christina Hill

I have been there 4 different times to have my remote programmed. I call before going every time to make sure they can do it when I arrive. They tell me yes everytime! But when I arrive it's the same execuse! 'Our machine isn't here' So unprofessional!

Donna Andrews

Fast service, knowledgeable staff and competitive pricing.

C Speed

Got a key made for my safe for less than $5

Shelly Stackpole

Fast expert service at a great price! These guys are awesome!

Nikki Winkelmann

Prompt and went above expectations.

KeiPhi

Excellent customer service. I would recommend them.

William Gaston

They had what I need

SK W

1 starI brought in 2 new style keys for my Harley Davidson including one of the originals.After waiting for some time in an empty showroom with, at tops, one customer. I was finally recognized & waited on.(#1) Mistake. You ALWAYS acknowledge all customers as soon as they walk in, and let them know you will be right with them as soon as possible.) Your customer IS the heart of your busines. Don't forget that.I asked if they where capable of cutting these 2 new style keys that I purchased off eBay. These key differ from the stock keys because the barrel is removable so they fit in the matchine, as the heads are much larger than stock.The young man took all the keys and began the process of duplicating them while I spent the next 15-20 minutes looking at what little they had in their showroom. Which wasn't much and not very impressive. (You need to show more of what your business does and the results of those services.)After he had finished, he began explaining that he had a hard time securing & indexing the new style keys. So I paid for his service and went outside to test them on my beloved hog. and as my luck goes, it did not work! Come to find out, This professional lock smith, did not have the proper machine needed to cut this type of key! (Your a fricking lock smith!)These keys ARE NOT CHEAP! Plus add the labor to cut them & you can see why I am beginning to get upset. The employee took the keys & once again attempted to fineness the keys into working properly. After a second test we found they STILL did not work.So back inside we went to discuss what our options where. This is where he pulled up a small 11'x8' sign that stated that they where not responsible for miss-cut keys! I was all over the showroom and DID NOT EVER SEE THIS SIGN, Nor was I EVER verbally informed of this policy before they screwed up my new keys.After complaining to him, and letting him know that this was bullshit, he offered to order 2 stock keys for my Harley & cut them for free. I accepted his offer and gave him my name & cell phone number and awaited his call.Well that was over 6 months ago. No attempt to call in order to rectify their shoddy service & workmanship.Bottom line:I would suggest that EVERYONE stay FAR AWAY from this place until they begin to show at least some professionalism.1) Let customers know ahead of time of any policy(s) that may pertain to the service and/or product(s) you are performing and/or selling. And YOU as the CUSTOMER must ASK QUESTIONS, BEFORE HANVING ANY services and/ or ANY purchases made.2) When you tell a customer something, by God, make damn sure you carry it out and/or at least contact them to keep them informed if there is ANY delay and/or change in the agreement. This is the professional way to do business.3) If you have Terms Of Service and/or Rules, POST THE DAMN THING WHERE THEY CAN BE EASILY SEEN! Because pulling it from behind the counter, AFTER you screw up, isn't legal or professional. And VERBALLY inform the customer as well!4) NEVER and I mean NEVER, jack with a mans Harley! EVER!!!! In ANY shape or form. Just sitting on another mans Harley could land you in the ER.I have spent the majority of my life in the automotive industry as a mechanic, Service adviser, Parts counterman & Parts manager... I am very knowledgeable on the laws and how to keep customers informed & happy, which sometime means eating your mistakes, by NOT charging the customer & replacing the damaged part(s) then making damn sure its done right. I am also skilled & have some of the proper tools to pick locks (comes in handy when people lock their keys in their cars).These are pretty basic practices that most successful business do consistently on a per customer basis.If you own this business & are in need of a competent manager, please feel free to contact me.618&550&9810

Gregory Robinson

Great service

frank koskosky

Three visits and the key they cut still didn't work. They refunded the cost of the key, but it cost me three times as much in fuel making repeat visits and still no key or a solution. I doubt I'll use them again.

Rich Laux

Had Metro install a few combination security style locks for my small sign shop. Very high quality product, and service.

George Running

Very good service

Brian Wallace

Good service

Elain Nunn

Customer Service is awesome.

Marlene Smith

Courteous employees.

Joel Carr

150.00 minimum charge to pop a tool in a lock and rotate a stuck cylinder. Insulting. That was all I needed to hear. This company will never do business in my home.

Rate and Review Your Experience

Nearby

Metro Lock & Security

6000 Old Collinsville Rd, Fairview Heights IL, 62208

Metro Lock & Security Reviews

Rate and Review Your Experience

Nearby

Batteries Plus Bulbs

minuteKEY

O'fallon Locksmith Masters

KeyMe

Lockado Locksmith Group

minuteKEY with KeyHero

Share this facility

Send to your phone