Name: Monticello True Value Hardware
Address: 215 S Charter St, Monticello, IL, 61856
Telephone: +1 217-762-8436
Rating: 3.9063

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32 Reviews

Monticello True Value Hardware

215 S Charter St, Monticello IL, 61856

truevalue.com

Call now: +1 217-762-8436

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Monticello True Value Hardware Reviews

Rick Cushman

Great store. Employees always very helpfull. Store is always spotless. They also rent lawn equipment.

Richard White

Completely remodeled with a great selection, and all the staff was very helpful!!!!

Michael Hicks

Buyer beware - Be careful to check the item number with the price tag. I mistakenly picked up an impact driver set that was put under the wrong price tag. I also had another item and paid for everything during checkout. When I got home I started to open the impact driver set and glanced at the receipt at the same time and noticed that the set that I thought was $23.99 was $37.99. I immediately stopped opening the the set. I didn't even remove the set from the packaging. I immediately returned the set to the store and talked to the same guy that checked me out. After looking at how the set was displayed he agreed that it was confusing. He said he had to talk to the manager since it was opened. The manager came down and said she would allow me to return the set but would charge a 20% restock fee. I can understand if I had used the set and tried to return it the next day but I returned to the store in less time than it would take to drink a can of Coke. I understand that a business needs to make money but you also need to make sure your store is organized and if it's not you should make it right without penalizing your customers.

Thomas Gadel

staff member went out of their way to assist me in finding the right item! I'm super inexperienced when it comes to hardware and they were very patient and took their time to properly explain things to me. above and beyond service, very happy with my experience!

M. Bealor

They are so friendly and helpful in locating what you are needing. Will also load your car for you as well. They have a wide variety of item for projects you are working on. My go to place.

Jean Auteberry

Family owned. Nice people. If you can't find something there they will help you find it. Whether it be in their store or another place.

Joyce Pearson

Wonderful

Nate Cremeens

Very helpful, always seem to have what I need!

Ralph Sturgeon

They don't honor their online prices. They will not ask your permission to cancel your order if they think the price is too cheap. They will like to you about why they canceled and returned your item, and then will change the price online and tell you that you have to reorder your item.

Jeremy Boehme

This is a great small-town hardware store. The staff is friendly, well-informed, and more concerned with being honest and helpful than just making a sale. This is the perfect place to find what you need whether you're greenhorn or an experienced DIY person.

Ted Schug

Place opens at 8 am. Guy unlocks doors at 805. 5 people waiting to get in store. Is there another hardware store in town that would appreciate the customer?

Nathan Webb

Staff are always helpful. Prices are reasonable considering it's a pretty good drive to get hardware anyplace else.

Jeff Carpenter

A very well stocked small town hardware store with friendly and knowledgeable staff.

Lory Johnson

Cluttered but employees know where everything is and were very helpful and pleasant.

Charlotte Tatman

Like I am on there list

Darren's Review

Unprofessional. Talk to customer's like they're stupid. Will just Make the drive to either champaign or Decatur from now on.

Ashley Baker

Don't order anything online and have it shipped to the store. If they think you got it too cheap, without your permission they will cancel your order and return it. They don't honor their online prices. Then if you call the store and ask why, they will lie and say it's the wrong size, even if they have made a mistake. THE HIGHER UPs INSTRUCT THEIR EMPLOYEES TO LIE TO THE CUSTOMER.

Susan Hettinger

Purchased rock. Very helpful, loaded it for me, signed me up for their rewards program.

Richard Flanagan

Always e what I need and the rent tools

Daiven Kayne

Don't order anything online. They will lie to you and return it without your permission then jack up the pries on the site so you have to pay more.

Amelia Jackson

This place is unprofessional. They lie about prices, return your items without permission or notification, and will not refund your money. Please shop somewhere else that deserves your consumer needs and business.

John Leischner

They have a lot of stuff that I usually need.

VJ9A American Bulldogs

Needed a car fuse

Glenn Heistand

Friendly staff that go out of their way to help.

Gay Furry Trash

It's pretty nifty

David Frazier

Evan Prahl

Jerold Watzlawick

Ken Nisly-Nagele

Karl Stahl

Tyler Houston

Daun Nassar

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Monticello True Value Hardware

215 S Charter St, Monticello IL, 61856

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