Name: True Value Hardware
Address: 100 Grand Ave, West Des Moines, IA, 50265
Telephone: +1 515-279-9905
Rating: 4.5400

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50 Reviews

True Value Hardware

100 Grand Ave, West Des Moines IA, 50265

truevalue.com

Call now: +1 515-279-9905

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True Value Hardware Reviews

Laura J

I have been a Satisfied customer of True Value for many years. However, the last time I was there none of the employees were wearing masks and that made me very uncomfortable. I will not be going back for awhile....

Tim Harcourt

Great place, great customer service. Todd the MGR will go out of his way to help a customer!

Kevin Charter

Wanted to speak to rental department to rent a power washer. When I called this True Value store on Grand and asked to speak to rental department I was told they were to busy did I want to call back later? That is about as poor of customer service as you can get, did not offer to take my information or ask if they could help. I used to frequent this store when I lived in WDM and always had great service, obviously that is no longer true about this True Value on Grand. Dont recommend going there

Tony Nupp

Has everything for rent great service!

Shirley Riley

I recommend this hardware store to all my single lady friends. The employees and Todd, the manager will help with advice and product info so I can complete projects myself. Love their helpful ways and their easy in and out. Wonderful service during this pandemic......loading plants, soil, mulch......Thank you

Justin Wright

Helpful staff. Greeted me right away and took me to the aisle to find what I needed.

Sharon Moffitt

Out standing service. 6o # bags loaded by the nicest young man!

cale neighbors

Everyone there is so nice! I'm a contractor and they always help me! Thanks!

John Kennedy

Stopped in yesterday and was very happy with the staff. They were more than willing to help me with my bike hitch.

Lyndsey Yuzar

I spoke with the manager Todd and he was just wonderful! He was very knowledgeable about everything and helped me a lot. I had a great experience here and will definitely be back!!

Meleah LaPree

Knowledgeable staff, I always go here if I know I will need some guidance. They have a lit of rental equipment, they make keys. I went in to have a battery changed in a key fob once, the guy asked to see my fob, showed me how to open it myself and where the batteries were that fit.

JohnDana Custis

Hands down best hardware store in the city. Exceptional inventory, exceptional service, and it's dog friendly.So, I guess if you don't like dogs, it may not be the best place for you. But other than that, a great hardware store.

Jen MeowWoof

Had amazing customer service from the employees when we had questions or needed to find something. Cashier was great and got all we needed to finish our projects. Thanks to everyone for making it a fun trip.

Jason Clements

Feels more like a small town hardware store feel. Always helpful and they still offer services to replace screens and cut glass to size.

Kait A

We put off getting sand bags for the truck until kinda late. They had what we were looking for and helped us get it loaded into the truck. I was very happy with service.

Matt Guess

Asked staff in lawn and garden for insight on lawn fertilizer, was pointed to the most costly option. Upon flipping the bag over the active ingredients were the EXACTLY the same as the much cheaper option. Im not saying they are dishonest but the customer service wasn't great. Also, check what you are renting before you leave the store. The fertilizer spreader I rented was damaged and inoperable, had to return for a replacement. Perhaps they can check equipment when returned?

Brittany Davies

My husband and I come here constantly and always need help finding the right tool/ material and the employees give the best customer service John is very thorough and helpful for any project !!! Thank you

Sarah Garst

Great customer service. Free delivery for purchases over $300. Easy to pop in and out. A nice 'retro' candy selection.

Brad Feldman

This is my go-to spot for any size nut, bolt or screw. They have a multitude of different threads, metric and standard. All different pitches that a person might ever need. Plenty of very knowledgeable staff walking around so it's always a pleasure to go there and get what I'm looking for.

val veiock

I love this true value because the staff is always right by the door when you walk in and immediately asks what they can help you find. They will literally walk you to the aisle, point out what your looking for, and then do that with every item youre looking for if you need it. The staff is knowledgeable and Rick, the person that cuts keys and is in the back little repair shop is especially willing to help and is always smiling! I tend to feel overwhelmed at hardware stores sometimes with all the options, but Ive always been given sound advice when I ask for help and they are never condescending.

Alan Fisher

Great staff ready to help. well informed

Charles Bischof

Good local hardware store. They have a large selection of specialty screws, bolts, nuts, and washers. Very helpful and friendly staff. They also provide repair services and rent equipment.

Nancy Hoagland

Pretty expensive compared to big box stores. However, Worth it to me to not have to fight the crowds at the big box stores!!

Nedzad Hajdarevic

Very knowledgeable and helpful associates. They are kind and friendly and I would recommend this place to everyone.

A Roos

Todd and his crew truly value their customers and go out of their way to provide great service. They really helped us out in a bind. Good to see business owners who are willing to go the extra mile for their customers and community. They have our business from here on out. Thanks a bunch!

Pamela Rhodes

Great selection, exceptional service.

Debra Schwarz

Great service. Had just what I was looking for. The store departments/locations are well marked.

Mark Yeager

Everyone that works there is helpful and all products are easy to find

William Moulder

Good store they have the stuff you need and a staff that really wants to be helpful.

Daniel Montgomery

Todd the manager is great. Friendly staff. Convenient. Id much rather shop here than at a big box store.

Robert Wilken

Just moved to neighborhood walked into your store 2 guys at the front no other customers. We made eye contact. There was no hello or may we help you. I preceeded to plumbing supplies - needed advice --no one showed up. Truly believe I probably will spend a couple grand at another place. To ready our new home.

Ethan Roos

Always helpful. Have anything you need!

Char Massey

True Value has many hard-to-find items. Their employees are very helpful and knowledgeable.

Dean Grannes

Friendly, knowledgeable staff. Great selection.

Dylan Daehn

The staff was nice but their metal detector was junk! If you're looking for a metal detector go to Sunbelt Rentals. They have a nice one that worked well.

Amanda Jacobson

Staff is always super helpful. Some products are slightly more than the big box stores but it's worth it for the small store customer attention.

Rudy Rodriguez

I'm a bilingual sales professional. I used to build bridges. I rarely find myself in a hardware store anymore. Love visiting Establishments where customer service is first and foremost great hardware store.

Peg Froehle

Apparently women don't get helped, or asked if they need help to find anything, but men get chased down by male staff. I finally asked a stranger, and fellow shopper, for help finding an item.I will be avoiding this location for anything but emergency needs.

Todd Whitehead

Great staff, always helpful to find what we need.

Joseph Ira

Really helpful. Informative but not know it all. Good people.

Kenna Marple

I think we can all agree on the pros and cons of big box stores versus mom and pop shops, so I'll set that aside. My experience surrounds the helpful and ultra-savvy staff who knew exactly what I was needing and answered my questions in plainly spoken manner. I started over the phone by explaining what I was looking for--the individual went and sought out the colors/styles/sizes available in the store and priced them out for me so I could weigh the pros and cons before I even came to the store! I live downtown, but regularly make the trip to this store anyway due to their helpful nature.

Doug McBride

Good store knowledgeable and friendly staff. Best place for unique screws, bolts, nuts and washers.

David Johnson

Called after hours inquiring about an item and the lady told me to call back in the morning this literally would have taken less than one minute to figure out if it is in the store or not. But she hung up before I could say anything word, will be taking to the management here to say the least piss poor customer service

Zach Kirschner

They always have what I need.

Bruce Wedeking

A proper hardware store. Wide variety of merchandise. Service is friendly and attentive. Particularly like the number of rental items available. Rental is less $ than some places in town.

Jeff Hopper

I was looking for a ORCA 58 cooler.They didn't have what I was looking for but I did find a pelican 70 qt that was discounted.

Floyd Sturgeon

I've been going there for years. It seems to have everything for my fix it projects and the floor staff knows where things are.

Becky Smith

Store employee was a lot of help and figured out how to make something that they didn't have. That was the third place I had looked for it and he came up with a solution he was great

Janet Baker

Great place in Valley Junction!

Tom OBrien

Great people who know what they are talking about. Very helpful. Thanks John!!

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True Value Hardware

100 Grand Ave, West Des Moines IA, 50265

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