Name: Easter's Lock & Security Solutions
Address: 1713 E Joppa Rd, Parkville, MD, 21234
Telephone: +1 410-825-3535
Rating: 4.2600

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50 Reviews

Easter's Lock & Security Solutions

1713 E Joppa Rd, Parkville MD, 21234

easterslock.com

Call now: +1 410-825-3535

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Easter's Lock & Security Solutions Reviews

Chris Morici

Just moved into a new home and had the pleasant surprise of finding out that every lock on every door in the entire house (3 storm doors and 3 standard doors) used a different key. Additionally, some locks did not have have a hand turn mechanism to engage the deadbolt from inside, and the door had to be locked from the inside with a key - very frustrating.I reached out to Samantha at Easter's who was great, immediately and accurately understood my need (1 key that could open all storm doors, and 1 key that could open all standard doors), the number of rekeys required, and gave me a estimated quote for the work to be performed. I agreed to move forward and Samantha reached out to the Dispatch team so that they could schedule the time for a tech to come out and perform the work that best suited my availability. Dispatch called me about 30 minutes later and let me know that there was a window of availability next day. Like many other service organizations, the window was rather large (12-4) however they informed me that they would be calling about 20 minutes before they planned to arrive - great!At around 12:15pm next day, Kevin (the tech, who was fantastic) called me and let me know that he would be arriving around 12:45pm. Kevin arrived right on time, and already knew the exact work that needed to be performed as it was successfully passed on from Samantha to dispatch to Kevin. Once I provided Kevin with all of the previous keys, he got to work with the rekeying which took about an hour (super fast for 11 separate locks that needed to be rekeyed). Kevin was extremely personable and respectful of space and wore a mask which was great in these COVID-19 times. Once everything was rekeyed, it only took Kevin about another 10-15 minutes to reinstall every lock. Kevin also used drills that were almost completely silent which was amazing because he was able to reinstall the locks while I was in the middle of a conference call without disturbing me at all. Once everything was wrapped up, I got the exact costs for the work (which was even less than the original estimate!) and paid via credit card. All in all the entire experience was fantastic and this is the best service I have ever received from a local locksmith in Maryland. I highly recommend Easter's Lock & Security Solutions for any home lock and security work you plan to have done!

Alex Cronin-Scott

Great place. I had an old safe and I wanted to copy the key. I called all over the area for someone who could copy it. Not only could they copy it but they had the blanks right there at the shop! Great place. I'll only go here now.

U Suber

Very friendly and informative about locks. Only locksmith I know with a physical location.

Donta B

Excellent service the tech was polite, fast, and professional and mainly the lock was fixed will definitely use them again for lock issues.

Timo Marx

1) VERY attentive and knowledgeable staff.2) When I get keys made, although they are a little more expensive than, say, those at Home Depot, they ALWAYS work. Trust me. Worth a little extra!

Sam Hammaker

Steve could not have been better. fixed the problem quickky. Thank you Easter's

Canis Lupus

Truly awesome service. Polite service people. I needed 2 Deadbolt locks installed ASAP. They honestly did not have any openings on the day I inquired. The receptionist listened to my situation and said she would try to get a technician to me the same day between 12 PM and 3 PM per my developments rules.She got a lock smith technician to my home. He drilled out the new holes in the door, installed the deadbolt locks and made sure everything worked as expected. He cleaned up leaving my home spotless. He was kind funny and most of all a skilled professional. I was so impressed I will have him replace an expensive locking system for me in a few months time.Easter Lock & Security Solutions are my new go to people for anything lock related. Easter Lock & Security Solutions earned my highest possible recommendation. Easter Lock & Security Solutions staff are definitely autism friendly.

Mrs. Slee

I visited this store to get a vehicle key made, it was fast and reasonably priced. Its not a lot of places that make vehicle keys accurately. I love the fact you can get a FREE security yard sign. I recommend coming here instead of spending much more money at the dealers. If you ask them for a yard sign they will give you one 'FREE'

Jack Schwalm

Did the job quickly and efficiently. Very pleased with the work.

James Dumont

They are always professional and provide excellent service at a great price.

Steven Watson

I called to come out and fix my lock they said to bring it to them and the would see if they could fix it. I called Pimlico Keys and they came out an hour later. They were done in 30 minutes. The dispatcher at easters looses a lot of business for you folks. You need better customer service training. You spend all that money on tv ads only to loose it on the phone. I tried to give you the business. Now who am I going to recommend?

rose baldwin

I am so happy with the quick and courteous service I received from Easter's tech Chris. He repaired my broken deadbolt on my primary entrance door and even took care of another issue on my front door. The price of repair was very fair. I also like that this is a FAMILY owned local business.

Ann Lofton

They were professional and did the work excellent manner

Leslie L

Came right out, no waiting 2 change locks n was very very efficient n fast n friendly n reasonably cheap.u get what u pay for..thanks Easter for everything!!!!

Dimple Boynton

Excellent and fast service. Customer service is superb.

Alberto Rodriguez

I want to thank Steve H. he was very kind and helpful also good prices once again thank you Steve

Alexandra Ciola

This is the ONLY place in the greater metropolitan area that can copy a number 81 key, don't even bother going anywhere else.

Shareef Wilkerson

Very good place, all of the staff are courteous, and eager to help. Very good prices as well!

Marilyn Whetzel

We have been using Easter's Lock for years now. We have had technician Kevin come out to our home on three separate occasions and each time he fixes the problem and is friendly and professional. Great service!

The Dividend Team

They wouldn't reprogram my car remote

Simon Gorenstein

Took three days to call me back. When we finally got the quote for the look we wanted, installed, it was almost twice as high as what we hoped. We decided to go with another.

Tina Scott

We walked in on a weekday to get a small lockbox opened that the key was lost to years ago. Quick service and good people. Will go here for all future key and lock needs.

William Howard

I had a simply problem. They had a more expensive solution. I solved it my self.

Matt Haesler

Absolutely professional locksmith. The Best in Baltimore

Bob Bobertson

I got my front door rekeyed. The quoted price was lower than I expected to pay, I ended up paying less than the quoted price, and the locksmith actually showed up early! Based on that experience I wouldn't hesitate to recommend.

Wes W

Quick response, communicated well, as promised

Anibal Gonzalez Jr

Counter help was not as knowledgeable as in the past.

Eugene Nichols

Never had a bad key from them. Excellent customer service.

John Bittorf

I've been going here for years. Bruce and his team are fantastic.

Bruce Kennedy

Easter's is top notch and stands by its service. We had Easter's re-key a lock for which we had lost the key. The initial technician came, re-keyed the lock, but accidentally left the lock so that it did not work from the inside. We then realized this the day before closing the sale of the house. Easter's promptly sent someone, free of charge, to correct the problem within hours. Closing went smoothly, and we came away appreciative of how Easter's stands by its work. Josh made the last-minute fix and was excellent. Would use them again anytime.

Ricardo Valentine

Another very good place to get your locks, keys, etc..

Subash Pokhrel

They are awesome and very fast service

Clifton Crawford

This place is the best. The keys that I have duplicated always work perfectly the first time.

Mark Werner

Quality locksmith. Excellent and knowledge staff.

Flavia Martinez

Very professional company. They are about their business. No issues with contacting them and do as they give their word! Lifetime customer bc customer service and work ethics speaks for itself with this company.

Gary Bull

Knowledgeable and valuable help with vehicle keys. Best price around for extra smart keys.

BowExotic

your drivers are trash. md plate 4az6813

sherry eagle

Great service.

Frank Locke

I was in a jam and locked out. I called my regular locksmith and he was on a job in Westminster and couldn't get there. I called the locksmith who normally cuts all of my keys and they could only get there in 4-5 hours. I called Easter's because they were off of Joppa Road. They sent someone who was there in 20 minutes and had me in and back to work in about 3 minutes. Can't recommend them highly enough!

Robert Lengemann

Locksmith Chris is top notch. Used him 3 times in a month. He fixed all problems right away knew exactly what he was looking at. But then i call to set up a billing contract with them so they would be our permanent lock co.and have them come out and do some more work. Mind you all previous work was paid in full. And would not allow me to schedule anything till i gave them Credit card info. Didnt like that to much.

celenia Daniels

Prices they charge

Alesha Brown

I have been visiting the Joppa rd location for the past ten years . Always very helpful and knowledgeable.

Shawn Mahone

First time trying this outfit, was referred by a friend in the business so I called and spoke with Mike on a Wednesday bout noon, trying to find a IC core rim cylinder for a DETEX panic device, they weren't sure what cylinder to provide (1400 hours), so I sent one of our guys down to their shop on Joppa Rd to show them the device along with a key to operate cylinder on previous panic device (1600 hrs.), they said they needed more info and to call back after 0900 the following day. Thursday morning when I called at 0915 I spoke to Drew (office Mgr.) he asked what markings on the key in order to know which cylinder to provide us, I told him what was on the key, he asked me to send a picture and he would get back to me. I sent him a picture of both the keys (2) and the panic device, this was about 1000, I phoned back after not hearing from him at 1200, Cindy answered and put me on hold, waited till it clicked over Cindy again, she said he was with a customer and would I like leave a message, I explained the purpose of my call and who I am to which she commented that she saw the email with the photos, so now I leave a message explaining to Drew (shop Mgr.) my need for a cylinder and to please call when he is able to determine if they have the cylinder I need. Waited till 1400 hours, still no email response or return phone call, I phoned and again spoke to Cindy, put on hold again, clicked over to reception again, this time no answer, just went back to hold, after a couple minutes I hung up and called again, Cindy asked if this is the same guy who was on hold, I affirmed that and explained to her I just need to know if I can head over to their shop to pick up the cylinder and keys, she told me Drew was away from his desk, I thanked her for her help, thanked her and told her I would be trying another lock shop. Amazing how a company stays in business with that kind of customer service. I work with a small company in the commercial service industry (50+ employees) and would never allow that to happen! First impression is a lasting impression, we definitely will not be wasting our time with this lock shop again. Stay away if you value your time and money.

Rosaland Collins

Friendly, speedy, and knowledgeable

aboxoffrogs

Need a wierd key made. This is the place. Nice family owned business.

John Wood

Amber and Paul, THANKS.

Sara Delcid

It says its 24 hours but when I needed their service no one ever answered the phone after the many times I called.

Detra Thompson

I found my difficult-to-find keys here!Friendly service, too.

Jim Considine

Remember the days when they called it fast food?

Bruce Layton

Great service. Replacement keys always work.

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Easter's Lock & Security Solutions

1713 E Joppa Rd, Parkville MD, 21234

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