Name: Hoogerhyde Safe & Lock
Address: 1033 Leonard St NW, Grand Rapids, MI, 49504
Telephone: +1 616-458-6365
Rating: 4.8200

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50 Reviews

Hoogerhyde Safe & Lock

1033 Leonard St NW, Grand Rapids MI, 49504

hoogerhydesafe.com

Call now: +1 616-458-6365

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Hoogerhyde Safe & Lock Reviews

Dakota Juarez

Highly recommend this place. Very fair priced and quick to get your needs met. On top of that they are willing to go above and beyond when it comes to service. My truck broke down in the parking lot and they quickly jumped to help me by jump starting/lending me tools, and even offering to give me a ride to get my battery checked out. Very happy with their service!

PMdoit

Knowledge staff. Best place to buy a safe.

Anita Alvarado

The guys here are amazing! They got me all set up with all 3 of my vehicles! Ordered the remotes I needed to use with my truck, made me a new key for my truck because mine broke, and the prices are very very reasonable! They had the cheapest prices around that I found! Very quick and efficient! Would highly recommend going here for your lock and safe needs! Thank you hoogerhyde!

Troy Lawson

Needed a barrel key made and my normal locksmith couldn't do it. Hoogerhyde was able to do it with no problems. In and out in 5 minutes. Good prices too. May have to go back to look at their safes.

Mike Klooster

Had Christopher out this afternoon for some warranty work on a safe. He was professional, friendly, on time, and even fulfilled my request for a heads up before he was there. Fantastic job all around. Thanks to Christopher, and Hoogerhyde for having top techs.

Rick DeJonge

Went to have them program a remote keyless fob. The power locks work, he said it went through the program, it just didn't work. He couldn't figure it out. Upside I didn't have to pay. Downside they can't figure out how to program a remote keyless fob for a Dodge.

Nikki Pollina

You want to do business with Hoogerhyde Safe and Lock! They are by far the best locksmiths that I have experienced in the area! I work for a non-profit company called Camp Casey (we are a free horseback riding program for children with cancer and rare blood diseases), and we bring a truck, trailer, and horse to a child's home for a day camp experience. Unfortunately, our truck and trailer was broken into and damaged. We were in need of quick service to the lock and door handle of our horse trailer. We needed to access our supplies for a Horsey House Call that was happening in the next couple of days. The team at Hoogerhyde Safe and Lock came to our rescue! They were so friendly, honest, quick, and were very knowledgeable with everything. They helped me quickly gain access to my trailer and ordered new parts that would need to be replaced from the damage. Complete from my initial SOS call to them, to when they installed the new parts and completed the work, they were very professional and pleasant to work with. I will trust them with all of my future Locksmith needs. Thank you Hoogerhyde Safe and Lock!

dan kozak

Fast friendly and reasonable great place will go there again

Branden W

Matt and Damian did an excellent job moving our safes. They were quick, careful, and protected our carpet. I would highly recommend.

Benjamin Soldaat

Great service, expertise, professional installation! Thanks again

Conor Riordan

I was in the market for a fire proof data safe to store hard drives of family photos and videos. I had been looking all over, including big box stores, but everything was terribly expensive. On a whim, I stopped into Hoogerhyde. I'm so glad I did! They had a used data safe in their backroom that was better than anything I'd seen in the box stores. They painted and delivered the unit for an extremely fair price. I will only go to them for now on. Don't waste your time at a box store. These guys are awesome and they know their stuff. Thank you Mike and Matt!

Libby r

The guy that came was super quick and helped me out in just a few minutes. Really a lifesaver

Kathren Ayers

Nice place, efficient friendly staff!

Ajm m

Response - The only reason I tried to call you again, and I know we all try to look for positives, I was, in fact, desperate to get this safe out of my house and did not know where, or who to turn to. Had you communicated I had become 'Persona Non Grata' I would've never reached out to your business again. It's not every day you have to move an 800 pound safe out of a two story house. And once again for the record, I did nothing to deserve the treatment I received on the phone other than spend hard earned money with your established business in good faith. I asked Tom, point blank 'what did I say or do'? There has been no legitimate reason/communication, as to why you put me on your so-called 'naughty list', Needless to say, your guys still put a hole in my wall with the electric dolly/safe, as I watched them struggle for an hour taking it up a simple flight of stairs. I mention this, because even though I should have been upset, I wasn't(I realize accidents happen) I did, in fact, end up having the safe removed with nothing more than a heavy duty dolly and two people - not one scratch on the wall. Let the record show - You Were totally Unfair! I'm puzzled as to why you were willing to sell/deliver me another safe after the fact. I must NOT have been too much trouble. You were willing to take more money from me on a new/safe trade, for the first safe purchased there. Are you sure it wasn't because the way the stairs turned, you decided to shy away in fear there might be more holes made in my wall? This was about the only unfortunate issue to happen and trying to figure out for the life of me, how something is being held against me. I bet that note wasn't made. I know A lot of people in this town, having lived here my entire life, and they know it is not in my nature/character to ever disrespect, Anyone!. I will stand up for myself, for sure, and if anyone knows me well, they know this about me. I never initiate or come close to causing trouble, no matter who it is or what the issue is. I Always try the diplomatic approach, unlike what was done here. I respect and treat all people, places and establishments equal with regard to. I always try to approach difficult issues with diplomacy and try to work through it with extreme Care & Respect. You can't go wrong with those ethics. On the contrary, You can't just go around treating people the way was treated here and think it will sit well.? It makes absolutely no sense being treated that way after spending hard earned money, not just on the safe, but on numerous subsequent occasions prior to finding this built animosity and bitter feelings toward me, which incidentally landed me on some kind of 'naughty list' there. That's called being passive aggressive where I come from - why didn't higher management call me if there was a problem or the owner, after the fact? I had no problems with this established business other than being unaware of the grudge that was being held against me. I enjoyed my visits there. Hoogerhde, being the very small 'Niche' safe business that is - maybe one of very few, in ALL of Michigan. They decided it was easier for them to create a 'BaD Customer' list rather resolve problems/issues, because they know they can, being there is No one else to call when dealing with this sort of issue. The arrogance of claims being made, to the effect of, 'why I called them again for service'.? I never said this was a bad business, I'm merely defending myself to false accusations. You had the problem with me? The burden of proof lies on, and within the accuser. They treated me this way, and I assume other customers also, as he stated, others be on this so-called 'Bad Customer' list as well, because, they know the competition is slim to none. What defines humanity? Not this kind of treatment for sure! I was in a tough spot, and not only did this business disappoint, but it let me down in a time of desperate need with no where else to turn. Communication makes the world go round...

Misty B

Great service provided by Joel today. My condo was a mismatch of locks that were not keyed the same. I bought a few new knobs and Joel was able to get everything in the entire place down to one type of key and he did it quickly. The final bill was way less than I expected for the amount of work that he did.

David Lee Reynolds

Always helpful good place to get keys and key fobs always works

Jessica Beauchamp

Tom is genuinely kind and very knowledgeable. Affordable keys as well. I have not had any issues with them working, in fact Tom went out and tested them before I bought them. The staff here really knows their stuff and has good customer service. PLUS, if you like dogs there is one here (I think her name is Molly) that likes pets and belly rubs.

Kevin Gordon

Nice place. Friendly staff.

Ramon Diaz

Super friendly, helpful, good prices, and knowledgable staff!!!! Would highly recommend. Thanks for the help and keys!!!

Matthew Koster

These fellas moved my safe into my basement via a pacarius stairwell. The safe was decent sized and around 1,400 lbs. They came with all sorts of equipment including a machine that looked like it had tank tracks to drive it down the stairs! They even had to build a wooden ramp. Seemed like no big thing for them, but it was, and they did it safely. Thank you guys!

Heather Brown

So friendly ,so helpful, such Fair, and wonderful service! Highly recommend them !!!!

Jenny Kihn

Very professional and great service!

Mike Priest

Mike completely covered all the aspects of a Fort Knox safe. Also talked about how it compares to other brands.

grant haney

Know there stuff a tad pricey you pay for there knowledge strate foward .

Jim Messner

Very good experience with Hoogerhyde. Squeezed me into the schedule on very short notice for a move of a 1000 lb safe. Guys arrived early and were very professional and friendly. Job was fairly straight forward and. They were in and out in 30 mins. Also, even though I did not purchase the safe from them (purchased from Costco), they offered to haul away the sizable packaging material for me. That was very helpful. I would highly recommend Hoogerhyde and will definitely use them again.

Martin Visser

Great people to work with. Made a key and key fob and program them before I left

Chad Jones

A very knowledgeable staff on hand. They went way out of there way to explain the differences in the safe models. Better quality product than the big box stores.

Annette Miller

Fantastic! I went there to get a new key fob programed,and it literally took 8 minutes! $75 for 2 as opposed to $175 at the dealership. Fast ,friendly and reasonable!

Natalia francis

Walked in with my safe 30 minutes before they closed and they made two keys for $13. I walked out 5 minutes later. They were friendly, and efficient. Love this place, they are the key masters!

George V. T.

Interesting place plus the old-time safes that are on display their and unique gifts.Took home a strong box safe in a real reasonable price.

Angelica Jackson

Keys with a chip go here and have an awesome job done. Very efficient and thorough. Prices are great. Customer service is friendly and honest. Clean and safe. I recommend this place.

Bryce Johnson

Even though they didnt have what I needed, thay were certainly very helpful!

Scott Webb

I would not recommend anywhere else for lock or key service.

Laura McGovern

Very helpful and professional

Luke B

I chose Hoogerhyde when I needed security products, and I am glad I did. I can't say enough good things. The owner told me 'don't worry, we'll take good care of ya.' He was absolutely right. From sale through delivery the customer service was simply outstanding. Very knowledgeable about the market and was able to answer any questions I had. The delivery service was A+, and they even delivered out of state. Overall a very competent, honest, and fair company with a top priority of making the customer happy. Other companies should take note. Thank you Hoogerhyde!

A Cleveland

Had a lock re-keyed and 2 new keys made. Very fast service and reasonable price.

Jack Dahl

I have a commercial account with Hoogerhyde Safe and have always received professional attention from them. Their skill level is perfect for my clients needs.

Christy Down the Block

Been using them for years and years, very nice folks, good selections and you are always greeted with a smile. Customer service is important and these guys are always friendly and nice.

steviethebassman

I have purchased eight safes now from Tom and Matt. They are the best in the business in both sales and service. They execute perfection at installation under difficult circumstances in tight quarters and without so much as a single nick or scrape to any walls, floors, doors or trim. I would give them ten stars here if I could. Don't even waste your time elsewhere. I drove all over MI and to two neighboring states looking for what they were able to do. Great selection, fair prices and knowledge galore! Hoogerhyde Safe & Lock is top shelf.

Ray N

Great experience. Knowledgeable staff, courteous and helpful. I had to reach out to them a year after the sale and they couldn't be more helpful. You get a quality product no question about it.

Hugh Brengle

Very friendly and helpful

Tim Farley

Very knowledgeable. Delivered and installed my purchase. Fair price and excellent service. I am very pleased.

Hannah Peerbolt

I am a property manager and they keep my property keys on file so I am able to request copies over the phone. Customer service is great, really quick turnaround on requests.

Roger Hoffman

Get your key needs there safes if all kind 5 stars for sure

KeLLeY Tomkinson

A super cool Safe & Locksmith shop. Very professional and educated people that - own and work there. Highly recommend.

WALTER OCHS

Hugh selection of safes. Full service lock store with several locksmiths on duty for service calls or drop off. Friendly. Recommended

Mike Strachan

Very nice staff and very helpful. I was able to get a new commercial doorknob and they matched the tumbler to fit our existing keys. Mike From Western Equipment, Inc.

Nelson Roberts

Talk to Mike...unique, professional services provided.

Jordan M

This place is great. They have a wide selection of safes, and can copy just about any key you bring them. The staff is friendly and helpful too.

Andrew Ysasi

I have used them personally and professionally. They have a wonderful showroom and they can make keys for you very quickly. Provide services on-site and off-site highly recommend.

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Hoogerhyde Safe & Lock

1033 Leonard St NW, Grand Rapids MI, 49504

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