Name: American Lock and Key
Address: 14366 Eureka Rd, Southgate, MI, 48195
Telephone: +1 734-281-1454
Rating: 2.8800

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50 Reviews

American Lock and Key

14366 Eureka Rd, Southgate MI, 48195

americanlockandkeysite.com

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American Lock and Key Reviews

John Right

I asked to have someone come out to my house 3 time's they never did show or even call so f this place I will look around and find someone better

Kristina Stoyanovich

I waited five hours for this company only to have them cancel on me at the last minute. They are very unprofessional and it seems as though they could care less about their customers. Im very surprised theyre still in business conducting themselves the way that they do. This company is no stranger to bad reviews, I would give them a zero rating if I could. Unless you wanna tie up your entire day only to be disappointed my advice is not to use this company.

Matt Smith

Refused to help get me in my house after locking myself out. I live 2 minutes from their building, said he cant leave the shop. Offered $200 tip to get him to close the shop for 20 minutes to drill out my lock and nothing more. Still refused. They dont like money and dont have any customer service abilities. Asked about other places that could help me and they offered no help. Last time I used them the guy that came commented about how he wishes the guys in the shop werent so lazy. AND I AGREE! FIRE THEM! :D

Katie Baker

Offered to come by on his way home instead of having me wait until tomorrow. Friendly, caring, & professional.

Michael Honer

Their claim of 24-hour emergency service is a straight-up lie, and the people that work here are incredibly rude. When I called on a Friday morning, I didn't even tell them my location or the extent of my problem before the person on the phone flatly told me to call back and try again on Monday! I gladly paid double to a dealership what I would've paid to them.

Lou Hicks

Came in to get a duplicate made for my car before a road trip. After finally getting attention (see other posts about not being acknowledged) and discussing what I needed, he said 'I'm busy, come back in half an hour.' I had some errands to run, so this didn't seem like a big deal. I came back half an hour later and even though he remembered me, said 'I've got a lot to do. Come back in 45 minutes.' This didn't work for me, so I asked if they'd be open in a couple days (being a holiday week, I wasn't sure). He said yes and looked at me like I was crazy for even asking. Then, his pal behind the counter said 'no you won't' and he didn't even acknowledge, just went back to chatting with someone else. I walked out. Won't be returning to find out if they're open

MAYNARD GAMING

Very rude and very disrespectful over the phone would not recommend

JimboJones

This place has always gone above and beyond my needs when going here. Kevin has gone out of his way to help me when it comes to my locks and keys. Happy this place is around and serving me so well. Thanks American Lock and Key

Doug Worley

I have been going to this place for years this is the best place in town to get a lock fixed or a key made. I have never had a problem with them. I see people posting on here about prices no one is forcing you to use their service If you don't like the price go elsewhere.

Alexander H

Went in one day and showed the man up front my car keys, said to come back in a week and hed be able to duplicate it. Came back the week after only for him to tell me he didnt work with my type of car key. Not very professional, and will gladly spend my money elsewhere.

Joshua Nichols

Very rude staff. Will never bring business here again... treating your customers with some basic respect goes along way.Go somewhere else.

Troy Brown

These guys are great Locksmiths. Old school guys that'll tell you like it is. Explained to me how the rollers, pins and security pins work to make a lock better. They have a great product.

Jennifer DeLaRosa

I would not recommend anybody going here for a key or help with the lock the gentleman who works there is very rude and very inconsiderate

John Ferrara

My, smarter than me, Jeep this morning alerted me that my key fob was damaged and would not start my car. I called American Lock and Key by a suggestion from a co worker . They came right out to my house (car was unable to start without fob) and fit and programmed a new key fob for me on the spot. And they were cheaper than the dealership. Always a plus right? $150.00 and I'm back on the road in less than 2 hours. Perfection!

DB Mousee

The man that came out was very nice i give him 5 stars, he came and did his job an even let me watch n showed me how he cuts keys and all. On the other hand the boss/man in the office needs to learn some manners. Hes very rude n talks to old ladys like complete garbage. I was so mad at how rude he was to my mother on the phone that i was almost half tempted to head up to the office and have a chat with the man my self. But in the end karma will get him. So ill let karma do its job. Id advise not using this place n give your money to someone with more mannors and respect.

Charisse Anthony

They have always been very nice & professional.

Nate Hamama

Called American Lock and Key last month to change a few locks at my business. All was good. Today my key was stuck due to a loose cylinder. I called them and they swung by and fixed it. They are the best. Earning long term customers with this type of service.

chad alakson

A couple years ago I had bad service and unwillingness to help. Gave them another shot recently and still the same. Lazy type responses. Seems like they don't want business. Hard to believe they stay open.

Alysia Orvis

Not very nice people answering the phones.I called in around 9 am and they said they where sending someone out it is now 1 pm and I had to call them and ask if they where coming out and after the guy told me he would be there shortly and I thanked him he just hung up the phone like i was a bother to him. I don't to these reviews but This was not good service.

Liz Milan

I was told to come back in an hour for a key cut. I came back exactly an hour later, this was on a Tuesday, and was told to come back Thursday.

kaien capone

If I could give these guys no stars I would. Any good reviews they wrote them there self. They try and charge me $30 just to come out to me, then I ask how much to unlock the door the guy says there going to tell me when they get here couldnt even tell me a price. Then once I hang up the guy called 1 hr later and still asked for the money for the driver lol. DONT WASTE YOUR MONEY WITH THESE GUYS. The most you should pay is $75 anything more is a scam You Welcome.

Chico Jr

Tom is a complete rude drunk!! Came out to unlock my grandmas door under the influence while driving the company van... I HIGHLY RECOMMEND GOING ELSEWHERE!

Maria Evola

Thank you for the great customer service and unbeatable prices! keys were locked in running vehicle and they were quick to get to us and saved the day! thanks again!

rachelle byrne

Terrible customer service - deserves zero stars!!!!!! Guy behind the counter is rude acted like he was doing a favor for me by waiting on me. I have been in there twice and have had the same experience. Will not be back. It only takes a little effort to be friendly.

Fares Jaghab

Went in to make a few Keys. The 1st key I asked for the guy was nice and made the keys. When I asked about the 2nd key being in the restaurant business EcoLab puts in my first aid kit on the wall. He tells me I had to bring the box, when I said it was on the wall he said well next time don't buy a cheap lock and you won't have this problem. The lock and key is for my back up for my first aid kit which was supplied by EcoLab. The guy didn't have to be rude.

mike oxlong

GREAT SERVICE, VERY GOOD PRICE, AND the 2 guys in there WERE VERY POLITE EVERY TIME IVE BEEN HERE. First 2 keys had a problem and they fixed in within a minute and apologized for it. Top notch guys, plus they even had original Ford key blanks and that's a definite plus. 5 STAR!!! Don't listen to the other BS reviews saying they were rude, they're only rude to rude people and I don't blame them! TOP NOT SERVICE, thanks again!

Annette Prevaux

I had a great locksmith come to my business. They guy who answered the phone was gruff, but Randy was awesome. He came out within 20 minutes of my call. He fixed a doorknob on my commercial building that another locksmith said was unfixable and that I had to replace the entire door! I had an excellent experience today.

Amaan Khan

Really nice customer service. They had the key that I needed when nobody else around did.

Kurt Collyer

I see a lot of negative reviews. It is my belief they just need something to eat. I went in today twice. They gave me advice the first time the second time they completely took care of my issue. If they was grumpy it is due to the fact you was pushy when they was busy. 5 stars plus. Thank you for everything

Rosa Morgan

Great service very nice person I GIVE IT 1000!!!! I FEEL SAFE NOW TY

Lexi Law

I locked our offices' file cabinet. I called them and someone was out in less than 15 minutes. The cabinet was old as dirt and the lock wasn't getting picked easily so the guy went back to the shop and made us a key and it worked perfectly!!! Even gave us an extra!! I am so happy we did not have to bust the lock out to unlock our files. Super nice talented people. THANK YOU

Gor Rila

BY ALL MEANS STAY AWAY. THE OWNER IS THE WORST. THERE ARE MANY GOOD AND REASONABLE LOCKSMITHS AROUND DOWNRIVER AREA. i MADE THE MISTAKE BECAUSE I AM OUT OF TOWNER. DO NOT MAKE MY MISTAKE. ONE STAR IS FORCED BEFORE I COULD POST.

Terry C

I would recommend you stay clear of these people, especially if you don't like poor attitudes. There are several other complaints posted about these cranky people. I called and asked the price of having 2 keys made for a deadbolt if I brought in the lock itself; I was told $10. When I arrived I encountered 2 of the most unfriendly people I have ever come across. I had to explain what I needed several times, then one of them just threw a ticket on the counter and told me to come back tomorrow. When I came back next day one of the same guys was there with the same nasty attitude. He snapped at other people that were in the store as well. He had the keys made but then told me the price was $25. What happened to the $10 I was quoted? He made up some excuse and told me to take or leave it. Why are these people still in business? If you like dealing with bad attitudes and getting ripped off, this is the place to go.

vicki kubera

They cut three gm keys for me with the chip. not only did all three keys work, he went out to my car and programed them. Thanks for a great job.

Tim McGovern

The guy who answered the phone is really bad for business.

Ryan Smeaton

If it was possible to give zero star rating i would the shorter man with grey hair and glasses has no knowledge of electronic ignition cylinder i am not a locksmith or even close to it and i knew more than him i asked him to rebuild my ignition for my 2000 monte carlo because my key would pull out and the ignition was just all around wore out sometimes my car wouldn't start because all the connections in the electronic part of the tumbler would not be making good connections the man tells me that he will rebuild it but it wont fix my problems because according to him once the ignition goes forward its done its job that is true on a standard ignition but not an electronic he said i have and electrical problem so we went back and forth and he still argued with me so i left went to the junk yard spent $10 on an ignition and a key put it in and wouldn't ya know my car starts every time i turn the key so i returned to him to show him that what i was saying was true and he proceeded to continue the argument that once the key is forward its done its job even tho i had him test my ignition and he seen it wouldn't start. Bottom line i will never call this place even for a new house key i highly recommend seeking help elsewhere

Sarah Duncan

The guys that are working there have been there for years and they know their stuff. I was looking for 2 pad locks and went to multiple store before stopping in there. This should had been my first stop because they always have what I need.

Beth Wyrick

This guy was a total jerk! Had to beg him to come out and unlock my truck. Once at my security gate, he refused to show his I.D. so they refused to let him in. Don't waste your time with this company.

Eulalia Miller

The person that is usually working the counter .. is very rude. This man will not even respond back and say a simple 'Hello' when you come in the door of the business and greet him with a hello. I've been in customer service for about 17 years.. and this service is Horrible!! I even brought it to his attention respectfully, and respectfully said Hello again, ..just in case he didn't here me, although I was pretty sure he had. He, looking right at me, still wouldn't acknowledge the greeting, Period!! His only response both times to my hellos were.. 'What can I Do for you?' .. After that.. I told him never mind, .. I'm a customer, and it's rude for you to treat your customer's this way.. If your customer speaks to you.. you're supposed to speak!! .. Never mind!!' ...As was about to leave right back out, because of course, at that point, he wasn't getting a penny of my money, ..apparently, one of the two man in there he was chatting with felt the same way he did. One of them annoyed that I had something to say, spoke out and said, 'He Said what can he do for you? ..the second gentleman then told me to Have A Nice Day (in a 'who cares' kind of a way). Also I must add, that as I was expressing my concern with his behavior, I remembered that he did the same thing the last time I went to get keys made. I had overlooked it then when I didn't here him greet me back, because I thought that maybe he just didn't hear me. ...but I will NEVER use this place or recommend Anyone to this place ever. I've never been treated this way at a business. Something is obviously seriously wrong with this man. I don't know what it is... but you don't treat paying customers like this. I'm pretty sure when his family says hello, a police officer says hello, or someone he respects says hello. I'm pretty sure he knows how to say hello to them. I'm am grateful, that this is not the only Lock business in the area. I will not patronize any business where the owner, or people who work there is not willing to acknowledge me as a person.

Stacy Ordus

Friendly , quick , great service very reasonable! Highly recommended!

Corey Mathes

Very helpful, they've been around for years. They are deeply knowledgeable about any type of lock.

Jay Garu

Extremely fast work! I'm so happy they were open when I needed them!

Esther Garza

Even though they were the only place that had the blank key I needed the guy behind the counter was not customer friendly.

Patrick Murphy

I go here for work sometimes when I don't have the right blank. The guy at the front desk is extremely rude every time. Like be being there is an inconvenience and that has better things to do. Just the other week I went there for personal keys because I couldn't find anywhere else with the blank. I told the guy after he cut the two blanks for me that they were not cut right. His response. 'Bring it back with the lock and show me that it doesn't work' okay ass hat this is for my motorcycle. Not the most convenient lock to bring up after work. Also I just told you the cuts didn't go through look at the damn key, run it again and humor me at least. I would not recommend this place unless you have no where else to go.

ALMIGHTY DOPE

I was locked out of my car for 4 hours in the cold with my 1 year old son at a downriver shopping center calling multiple so called locksmiths who all turned out to be foreigner skam artists instead. So i called American Lock And Key in Southgate, Randy responded to my initial call within fifteen minutes. He displayed an excellent and honest attitude. Very professional and the best price around, by far. I refuse to use ANY other locksmiths. I recommend American Lock And Key to everyone. Thank you Randy and American Lock And Key.

Chris Fields

Great place to get your keys and any thing else that has to with

Shaun Nedrow

I have always gone threw them and always will.plus he does all the schools downriver my family found him once they work for taylor schools and these guys here are fast friendly and easy get long with..

Michael Capozzoli

Bought a key for a van from this place. Key fob portion stopped working within a handful of uses. Went to use the key portion so that we could at least get into the van. Found the key was never cut! Brought key in and this place argued like nothing else claiming we didnt even by the key there. Finally did cut the key for us and it didnt open the door. Brought the key back the following Monday and ran into more stubborness from the place. This time the original recipt of puchase was brought to prove we did indeed buy the key from them. We do not recomend this place terrible customer service and workmanship all in one crappy package.

brodrick jones

I would advise any one that needs a key or lock replace . You should check this place out first great customer service . I had new keys for my lincoln ls and they work great thank you for your great service .

Monique Black

Very rude when asking questions. Basically told me 'I may or may not come to your location today, depends on what Im doing later'. I dont think that's a very professional respone to a potential customer looking to do busy with you. Very dissatisfied!

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14366 Eureka Rd, Southgate MI, 48195

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