Name: Webster Lock and Hardware Company
Address: 2471 Webster Ave, The Bronx, NY, 10458
Telephone: +1 718-733-2200
Rating: 4.1200

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50 Reviews

Webster Lock and Hardware Company

2471 Webster Ave, The Bronx NY, 10458

websterlock.com

Call now: +1 718-733-2200

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Webster Lock and Hardware Company Reviews

Robert Greenstein

Excellent customer service. Lots of bad companies out there. Theres a reason Webster Lock has been around so long. You can trust them! Same cannot be said for others. These guys are the best! Highly recommend.

Brent Abbott

They got the safe bolted down but had no knowledge on how to train on the locking mechanism. They are an authorized AMSEC dealer and are supposed to be able to train on the product they sell/install. In addition they lack customer service skills as David was short and borderline rude. I don't anticipate utilizing their services in the future.

Migdalia Gonzalez

They took care of me very politely. I recomend it to everybody if u need safe, keys ,and other stuff

Emperor

I had a custom-length galvanized chain forged at this store, and the associate explained the various chain types before purchase. Solid chain. Also a good place for key cloning. Pricing is good from my experience. Price you're told on phone holds in person.

Re HWR

I have used their locksmith services for years and they never disappoint. Always polite, knowledgeable and professional. John is especially personable, explains what he's doing and is prompt and great at his job.

izdagrimeyone

Had a pretty long wait waiting for service for car transponder key and nobody was in front of me, about 30 to 40 mins wait. When I was finally seen service was great. It has a parking lot which is very important, cause parking there is non existent or if you find one you will be double parked by some truck.

??????

Terrible experience. Tried to give this business 400$ for a set of car keys for a 2011 Honda Fit. Walked inside on 4 different occasions they kept telling me to come back in 2 days so they order the parts. They never did and played dumb everytime on my 5 time there they said I needed to pay upfront so they can order the parts. These guys have no idea what they're doing

Harvinder Singh

EXCEPTIONAL. These guys know everything. I had to get a key made and programmed for my pick up truck. Said it would take 20 minutes. My man did it in 5 minutes. And they have parking across the street.

francis crowley

I locked my self out of my truck. These guys responded in 20 minutes. They opened my door in less than 60 seconds. The price was reasonable -$95.00. I highly recommend them.

Sarah J

They have all kinds of specially locks.

R. Jasmine Sabb

Bad communication. I called to schedule an appointment after taking to someone for 2 minutes they transferred me to someone who didn't know why I was transferred/ hadn't been given any information about what I spoke to the previous person. So I schedule a fire escape window measurement and call back an hour later to cancel. I confirm the appointment is cancelled... Someone still comes to my home the next day!! He was not informed I cancelled. And finally their prices are high. They're still selling illegal accordion fire escape window guards for over $400 meanwhile I got a legal approved window guard with installation for $350.

Emmanuel Konde

Poor customer service. Jason, they mechanic that works on car keys is not professional at all. You are better off going to a dealer and paying $50 more

Arcadio Diaz

This old man was in and out. That was fast money. He was quiet and courteous, but worked like the Flash quick.

Blackhawk Security

This place is a rip off. Over priced. Employees are rude. Take your business elsewhere.DO NOT RECOMMEND

Karen Rodriguez

They are always very friendly, Jeremy is always very willing to assist with any last minute appointments I need for tenants. Gonzalo is great is aswell, all in all very good establishment.

Raquel Ramos- Rivera

Good customer service and keys were cut correctly the first time!

Kimberly Gardens

Every time Ive called them they have always been very direct and straight to the point. This is a locksmith not a customer service company. I dont expect nothing more and nothing less.

Dean Martin

Super good service

Miguel Perez

Very knowledgeable about locks and security

Monk Jaimen

Big has everything you need for door and fast service

Juan Paulino

They don't pay attention to the costumer and when they do they have u attitude. Don't understand

tanya marinelli

Good hardware and friendly staff

Reuben young

This is the most unprofessional place Ive ever been.The staff spoke nothing but Spanish they did not acknowledge me or anyone else in the store. Ill NEVER comeback here again

Too Rolling Stoned

Honest service, they answered my questions and told me to tell my building's super to do his job.

Eurides Osorio

Best honest company I had work with, very reliable and ontime

JOEY SMACKS

They wanted to charge me 700 to install a plain apartment door . I went to Ace fire door and it was 300 with the frame

Zori Diaz

Great hardware store with everything you need! Commercial or personal they have all your lock needs covered! Super efficient personnel as well.

Molly Wilkes

Great Store. Had the mul t lock keys I needed and was able to get them at a great price. Was also able to order another car key i needed also. Staff was so helpful. If I could I would give 10 stars. Home depot was not able to help at all they only have cheap keys for cheap locks.

Jenn Rod

Expensive but you pay for the years of expertise.

Michele Poteat

Very helpful and knowledgeable

E-A Alvarez

best place to get any key, or any lock in there

Carla Reyes

My father works there, I personally love being part of the owners environmental work space every now and then. I have learned quite a bit and do notice that most employees are very patient and friendly to the customers.

Joseph DeRosa

Great hardware store has everything. Friendly staff.

Stacey Miller

Fire escape window gate and high security lock installed on front door on the same day. Service was excellent.

Bronx Bear

Great customer service, I had what I wanted-- a new key made and some light bulbs and was in and out the door in no time

Jay Rojas

A bit overpriced! (Reason for my 3 stars!) Service is ok (not great!) It has lots of room for improvement.

E. L. SAUNDERS-SYKES

Convenient & helpful

Juan Carlos Gonzalez

Very nice staff and price was even better. Thank you guys!

Google User

Excellent place, Friendly staff. Helped me with all my locksmith needs

Christine Nieves

didnt have master keys available

Ana Rivera

Very friendly and very helpful

Darin Murphy

The staff are very helpful, patient and professional. The store was clean and very organized too!

Cecelia Washington

Good sales

benjamin rodriguez

They give you exactly what you ask for

KUT KINETIC

Great work guys !

georgette d

They had to come back to tighten the screws in my door & now it needs to be tightened again but I have to pay for them to come out since it's been 2 years

Thomas Carswell

The owner is a swell guy. So is Jason

Naomy Lora

Went and got a lock and called and asked a question and the man who answered was very rude. No customer service at all you lucky i already spent my money here or i wouldnt never did business with y ou guys and spend my hard earned money