Name: Eastway Lock & Key, Inc.
Address: 3807 Monroe Rd, Charlotte, NC, 28205
Telephone: +1 704-347-1088
Rating: 4.1200

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50 Reviews

Eastway Lock & Key, Inc.

3807 Monroe Rd, Charlotte NC, 28205

eastwaylock.com

Call now: +1 704-347-1088

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Eastway Lock & Key, Inc. Reviews

Richard

Called Amanda late this morning and Kenny showed up with everything needed for the job after lunch. Amanda was pleasant and efficient. Kenny is clearly a Master Locksmith. My crawlspace door wouldn't latch. Friendly, courteous, efficient, and wearing appropriate PPE. The work was done quickly and completely. The price was very reasonable for the quality and efficiency of the work. Please accept my thanks and express my appreciation to Kenny, Bosses. My experience is that Amanda is outstanding and that Kenny is the best locksmith I've ever encountered. Your blessed to have such superstars representing your company.

Randy Hutchens

A very professional place to get your keys and locks and safes. I work for a dealer and we use these guys all the time.

Mike Gelbman

Had a simple padlock key cut, didnt work.Was quoted a ridiculous price for key fob and which I had made next day at competitor for much less. I have no use for Eastway. Recommend avoiding

Nicole Erich

I highly recommend for re-keying house, one-off locks, and even car keys. Reasonably priced and great people to work with!

Brette Cardona

I just have to brag about an experience I just had with Daniel at Eastway Lock and Key. I locked my purse, keys and phone in my trunk while loading groceries. Several people were trying to pop my door open with no luck. LIKE THE LOCKSMITH ANGEL THAT HE IS, Daniel walked up out of nowhere offering to help and within minutes, I was in my car and on my way home. Thank you Daniel - you SAVED my day and my groceries!!!

Angela Walser

Thank you so much to the sweet gentlemen who helped me at the gas station...what a blessing he was....may God continue to bless this company and the individuals who work there...

Bev W

Great company for any of your security needs. Everyone I've dealt with including Daniel, Michael, and Jimmy have done excellent work for me. They conduct their business in a very timely and professional manner. Highly recommend Eastway Lock & Key for all of your security needs.

Donny Forsyth

Incredible service!! We called Eastway Lock and Key when we accidentally locked ourselves out of our house. They responded right away and were at our house in less than 30 minutes. Daniel was great to work with and got us back in our house in no time. Love the fact they are locally owned and operated as well!

Kevin Weisner

We needed our business locks changed in a hurry. I called two other companies, both of which advertised emergency service but were far from being able to provide it. So happy I kept dialing and found Eastway--they were professional on the phone, amazingly fast at getting to my business, and absolutely helpful, competent and friendly upon arrival and through the process. I would NEVER consider calling anyone but Eastway in the future.

William Ernsberger

Had them come out to change out locks on my house. They were punctual, quality of work was top notch, and they were very affordable. While out they also talked to me about adding a security system with cameras which I ended up moving forward with several weeks later. Refreshing to work with local companies that do what they say they are going to do when they say they will do it. Thanks!!

James Walker

Must be a change in ownership. Been trying for 3 days to get someone to respond to me for a small job.Either too busy or dont care. A least a return phone call is not asking too much.Moved on to a locksmith that appreciates new business.

M Daniels

I contacted Eastway Lock & Key to assist me with rekeying the locks on my grandmother's house, after she had some remodeling. The technician that was sent out was knowledgeable, quick and very courteous. They may not be the cheapest in-town, but when it comes to safety I don't want cheap....I want efficiency and comfort in knowing my family is safe. I highly recommend this company!!

Drew W

Go to the dealer if you need a duplicate key!!Went to Eastway for a spare key with a chip. Sales guy told me the price was $85. I thought that was expensive and so I asked him what does a dealer charge? He told me at least $100. After spending $85 at Eastway I visited City Chevrolet. Got an original key with the GM logo for $41 Eastway over charges to make a spare key!

Andy MacK

Excellent meticulous work. Follow up was outstanding. Highly recommend.

Ernie C

I took my Kawasaki Motorcycle key to AKM Locksmith on Monroe Rd to have a copy made. They indicated it was a really difficult key to copy and wanted $45 with me providing the blank. So I declined and took my blank and master to Eastway. They made a perfect copy and charged me $4. They will get my repeat business.

Joshua Hackney

Ive used Eastway Lock and Key for the last 20 years and feel that their customer service and work has always exceeded my expectations. Most recently I had a home alarm issue which they promptly sent someone later that day to fix. Thank you

Henry Bostic

The locks on my pickup truck tool boxes were not working, Took truck in this morning and 30 minutes later, I left a very happy customer. We've used Eastway several times over the years with excellent results. Topnotch organization with great people, Technician Fields especially!.

John T

I have used and recommended Eastway Lock for years, and never had a problem. I was told years ago that they were the epitome of service, and the prices weren't the lowest, but you get what you pay for. (normally). Simple problem with my front door lock has now cost $225 and 5 visits over 2 months. Visit 1- the 'locksmith' said it didn't need repair, charged me a service call and left.Visit 2- came back same day after I complained and installed a cam, charged me again...Visit 3- Still not working, came and changed another part, charged again.Visit 4- The door handle fell off!!! No charge this time! Yay!! Visit 5- More parts changed, they insist it's fixed now. No Charge, but good Lord. I'll keep you folks posted....

Chad Keraga

I called this company and asked them to install a Core for an exterior door. They told me they would be out right away. It took 3 weeks and and a phone call every week to get them to come out. When they did they installed a core and left. The core was not correctly keyed so I have no way of opening the door. I would highly not recommend this company.

Ink Floyd

Got great service today. The guys on staff took the time needed to find and cut an obscure key for me today. I wouldn't have trusted it w/ anyone else. Thank you!

Brittany Cutter

I called the location to confirm something with my account and the gentleman was very friendly and helpful to get me an answer. I went into the location to have keys made and everyone had awesome customer service!

L. Michelle Haksch

I went for duplicate car key for my 2014 Ford Escape. The receptionist was super friendly and Miro, the owner was professional and nice. Key works great. He also helped me figure out how to connect my phone to bluetooth gps when the sales person at Ford couldn't.They also have the cutest house keys I haven't seen other places.

The Cole Group

My ex-Wife was able to trick the installer into giving her illegal access to my house. Installer Tracey Willson didnt do a good enough job of confirming whether she was allowed in the house or not and now I have a huge problem that could have been averted if hed done more work to find out who she was. He simply let her in. I would never recommend this company to anyone! I recommend you stay far away from this company!

Shayne Regnery

Contacted Eastway Lock and Key to replace the deadbolts and doorknobs at my home. The gentlemen who scheduled my appointment informed me that they could re-key my existing hardware which would save me a lot of money. Jack came out today and quickly and professionally handled the job for me. Eastway was recommended to me by my sister and I will surely recommend Eastway to my colleagues and friends in Charlotte.

Jack Jones

Been using Eastway for years, best locksmith around

Stafford Cassell

Wes was amazing He was very professional and nice. He fixed everything way more quickly than I expected, and we feel much safer now!

Tommy Brame

Had a replacement Ford key made. Very prompt and courteous service.

Tim Thomas

Great prices programming newer cars with chips. They are much cheaper than going to the dealership

Larry Shaheen

Woman that waited on me was rude. Charged $3 a key for 10 of the same key, which is more than twice anyplace else. Made a trip there because service and prices were good previously but won't go back again.

Brandy Curry

Eastway lock is the only company that I trust to make my car, home or work keys!!! I've been using them for years and will continue to. They are extremely professional as well as great people. I recommend everyone to use them always. Keep Up The Awesome Job!!!

Walter Kimball

Always a great place to go to get something rekeyed and anything to do with a locksmith but boy the prices have gone up

Amy Hawke

Eastway Lock and Key was extremely professional and went above and beyond to service our emergency situation while we were in a real bind and out of town. Trust and Appreciate you all....

Bruce Becker

They are Charlottes best locksmith. They do service calls which saved me! Very happy with them.

Patrick Markham

Great service. Technician (Jeff) was very helpful and etc. Thanks

Matthew Kirkland

Jack 'the shop guy' was very helpful. Highly recommend. They will be getting all my return business.

Joanne Hester

the entire staff is very nice and can answer about any question you have that has to do with locks, keys and safes

Alisha Tomlinson

I get a lot of keys made here for my business and they never fail to work perfectly. They also have key ring accessories that help me organize my ring.They are always super nice.

Travis Ford

My experience with Eastway Lock & Key was terrific. From the initial reception of my phone call in, to the timely, efficient, and professional manner the serviceman arrived to result my issue. My family is forever greatful, and we would encourage anyway to take their keying needs to them!

Anthony Vattimo

I come to Eastway Lock And Key with all my building needs. They have an expertise that can't be beaten.

Charnette W

I use to recommend this company. But I realized and heard bad things about the people that work here. I was quoted a price over the phone and when I came in they changed the price by $35.00 more. They are the highest in Charlotte with some Customers. For now on I will be going to Loc Doc of Charlotte . Very Racist people !

Tina Rabinson

Big SCAMMERS. The quote they will give you is different then what you come up at the time when the job is done. Unbelievable. Stay a way from these Scammers. I wish I can give them zero star

Marie Davis

***IMPORTANT (delayed edit to my original comment): I want to let everyone know that the owner called me right away and explained that my issue was a very isolated situation and completely not the way they do business. He was extremely concerned, apologetic and very professional. HE RESOLVED THE PROBLEM RIGHT AWAY and that is good business practice! We are very satisfied with Eastway Lock & Key and work the technician did. We have used them for 25+ years and continue to refer them to our friends, family and neighbors.

Lionel Simpson

Great customer service! Ive been using Eastway for years and will continue for all my locksmith needs.

Marquis Mcguire

My experience at eastway lock and key was excellent. From the time i walked in to the time i left was treated with great customer service and the resolved my problem quickly. I would recommend them to everyone

Mike M

Terrific - 100% satisfiedThe repairman (Ben) showed up on time, was knowledgeable and polite, completed the job in less than 30 minutes, was very neat and careful with my car and charged me exactly what was quoted. I could not have asked for better service. Mike M

Jeffrey Andrews

Helpful, friendly, and reasonably priced. Most importantly though, make keys that work waaaay better than the ones you'll get at the big box hardware stores. Also can make old motorcycle and car keys. I won't go anywhere else.

Quiana Poe

Always reliable, responsive, knowledgeable, and professional local business. I cannot recommend highly enough.

Kenya Ford

Awesome staff and excellent service. The best in town

Rachael G

Cant come to calls because the company car is broken down. Wont recommend another locksmith. Would give zero stars if possible.

Laura Deakin

I called ahead to ask how much it would cost to rekey a lock to match another if I brought both locks in to the store. They told me $12.50.I had assumed that since I ordered the locks online that they were keyed differently and didn't check, which is why my rating is two stars instead of one. They assumed that I meant I wanted all the locks rekeyed even though all I asked for was for both the locks to be keyed the same. When I was charged $60 and explained that it wasn't what I had asked for, all they said was sorry. I'm incredibly pissed about the whole thing. A little communication on their end would have kept this whole thing from happening.

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Eastway Lock & Key, Inc.

3807 Monroe Rd, Charlotte NC, 28205

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