Name: A & J Towing
Address: 370 Hunter Ave, Lancaster, OH, 43130
Telephone: +1 740-654-2885
Rating: 3.0600

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50 Reviews

A & J Towing

370 Hunter Ave, Lancaster OH, 43130

aandjtowing.net

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A & J Towing Reviews

Jason Taylor

The driver was the rudest person i have dealt with in a long time.I waited forever. Then when he got here he would not tow the vehicle for triple aaa.I had aaa get a new company today and it is such a better day.I would stay far away from this company is my reccomendations!!!!

Sonya Shapiro

Used this company multiple times. Always find a solution for any problems that arise. Completely professional, dependable, and budget friendly. Will continue to use in the future. I am very grateful for your services!

James Winans

My car had broken down. They came quickly and had me going again great staff very professional friendly

Natalie Dalessandri

Impossible to get a receipt of the bill from this guy! I called earlier today to get a receipt of the tow we were charged for insurance purposes. The guy was not very pleasant over the phone and told me I had to come into his office to pick up a copy so I told him Id be there today.. Dont you think when you say Ill be in today that maybe you should have someone at your office? Well when I got to this place (around 11:50am) there was no one there and the place was all locked up. My insurance called and talked to him and he went on to say someone had to come pick it up.. Insurance explained that no one was there when I went to pick it up and he still refused to give them any information. So buddy maybe you shouldnt tell someone your business hours are 9-5pm and then they drive there and no one is there?? Not a good company to work with! I would recommend anyone other than this guy!

Jane Westmoreland

Oh my how rude! Seriously I hesitated to call because of all the bad reviews but someone recommended them to me so I did call. I had called a few other places to get an estimate of how much it would cost and these people were over double the amount of money the other places. When I asked what the price was and he told me I told him that they were double and he says well good luck getting somebody to come out and hung up on me! Don't bother unless you want to pay double and have to deal with people who think that they're better than everybody else.

Rolonda L

Unless you have all day to wait, l wouldn't recommend! I waited for over 3 hrs on these ppl and finally cancelled as well as called another company. Had my car picked up within 20 mins of calling the other company.

Seth Edwards

Courteous service with a good cash discount. A tow from downtown Lancaster to Hamilton Road with A&L was $20 cheaper than the next closest price for the same job. The tow back a couple weeks later was the same price.

Britteny Thompson

Driver was unable to find me, so he called me and was very rude 'where are you ' I ran out of gas. I know my fault! But my car was literally in the middle of the road with hazards on, small residential street. Said he had been up and down the road. Then when he did find me he spilt a ton of the $5 worth of gas that he brought me all over the side of my car and the ground! I wouldn't even have complained about anything, but there is no need for the attitude and rudeness! I will tell my road side assistance for my insurance company not to use them!

Lance Grove

Best towing company Ive ever used. Helped me when Ive been in a scrape, and even followed up after the accident to see how I was doing! Nice caring people there.

Doug F

You have the right to use whatever company you want to tow your vehicle. If these guys show up after you've had an accident request or call another towing company. Unprofessional and rude. It took them 36 hours to get my car where it was supposed to go. I was told it would be there by 9 am the next day after the accident. Save yourself the time and effort and use a different company.

Jason Fancelli

Really $165 just to winch someone out?. And there trucks our outdated and drivers dont know how to do a legsl 4 point tie down. I wouldnt let them tow nothing of mine

Marcy Ellis

My mom called AAA because she had a flat & was stranded. a&j towing came to the rescue, but when the man arrived it was obvious he was ticked off. He did not want to be there and he made that clear to her & her sisters who with her. He didn't have air to pump up her tire. When he got her spare and put it on it was flat as well. He did nothing to help. He asked them if they had an air pump to fill the tires. He told her he would she would have to call someone else in the morning. HE was not going to be available. VERY UNPROFESSIONAL. And a total jerk to someone who was in need of his services.

Patricia Miller

Me and my children were broke down in the dark on a country road we didn't know and had no service and could only call 911. George the owner came and towed my car and gave us a ride home. He was the most awesome person ever. He turned a bad situation into a fun ride and lifted the bad mood. Not the way I wanted to spend Christmas Eve, but if it wernt for A&J Towing then we would of had the worst Christmas eve ever.

right move

Had emergency road side service paid for service,later requested a receipt with name on it for insurance..Person said I needed to go to Lancaster to pickup..IN RESPONSE TO YOUR ANSWER-no mister owner your company was rude to the insurance company and to me as well.I would not recommend your company to anyone....THE CAR WAS INSURED NOT THE DRIVER using the car...I SEE WHY YOU GET NEGATIVE REVIEWS

staci pabst

Dylan was extremely nice and showed concern for my situation. Dylan gets only 5 stars because I am unable to give more. Please pass my thanks on to him.

Adam Rolf

This just happened: I locked myself out of my car outside of Chipotle. I called AJ Towing and they were out there within 10 minutes. The locksmith was very courteous and professional. Once he left I had an issue with my door and was afraid the locksmith might of broken it. I gave them a call and within 5 minutes they had me in the shop checking it out. He was able to figure it out right away (not the locksmiths fault) and fix it on the spot free of charge. All in all, these guys rock and I am thankful they helped me.

george dressing

Great guys helped my ole lady and kids out on side of road really appreciate what u did thankyou godbless and Merry Christmas

Bea Mills

They helped my son out quickly and even gave him a lift home!!! Thank you so much!

Pam Conrad

Thanks for helping us get our boat home safely after losing a wheel off the trailer. Much appreciated. Good service.

Patrick Kopcho

I blew a head gasket at 12am and ordered a tow low and behold three and a half hours later no tow no phone call to say that the tow was cancelled and all the other companies I talked to said that A & J towing is notorious for accepting your tow and not showing up do your self a favor and DO NOT CALL THIS COMPANY. You can find better service and a better price elsewhere.

amanda Fannin

They allow bad things to happen to your vehicle in their tow yard and when they towed my vehicle since they had a problem with my boyfriend they took my vehicle to their personal residence and removed parts from it.not a good company in my opinion.

Lisa Quick

This company is amazing! We were in need, we called, they were there in a snap, and it was a very difficult situation to correct. They were professional, timely and fair with price. I would highly recommend!

Danielle Stiles

Very unprofessional and ignorant. I would rather travel to Columbus than deal with such an incompetent company. There is a reason why theyre a 3 star company. Take your business elsewhere. We have had a UHaul broke down in Circleville since 4 p.m. Once it was communicated that A & J Towing would be responsible for the towing, my husband called them to double check the destination, (which is supposed to be at a storage unit in Loveland, Ohio). The response from A & J was, Thats not going to happen. Three and a half hours later, they are afraid about the axle and crossing the scale on 71 which hasnt been there in 5 years. Bottom line if you dont want to tow the UHaul, dont tow it. Let someone else have the business. When I personally called A & J Towing to check the status of the UHaul, they couldnt tell me if they were or were not going to tow it. We simply wanted to know the status so we could get someone else lined up if needed. I told him I would take to social media. He mocked me and said he didnt care. Very unprofessional, ignorant, and incompetent. They have until 8 a.m. tomorrow morning to get this right or I will contact corporate.Since you wont allow me to reply to your comment, the UHaul was not overloaded. If you were so concerned about the law, why did you personally drive it to Maple Street? Please review the laws and while youre at it, brush up on your spelling. My review is going viral and I will be in touch with someone higher up in your company. Best of luck staying in business over the next few years as the replies to your poor reviews speak volumes.

Joey Salyers

My daughter wrecked her vehicle over a month ago and we were forced to use a&j because it was 'their turn in the rotation'. So if you want to be talked to like an idiot and treated rude use them.

Maurissa Wise

Very friendly and helpful.. will definitely be my go to from now on. They offer a wide range of services and you cant beat the price

Delaney Boesch

Extremely unprofessional and flat out liars. Our new truck died upon arriving to a job site a couple hours away from our company. We were told by our salesman at Medina Auto Mall to call Roadside Assistance and they would schedule a tow (Roadside assistance is also terrible). Unfortunately we did not get a choice in who we would have tow our vehicle and we got the worst of the worst. A&J claims that this was called in as a 'light tow' but when we called Roadside assistance they were well aware that this was a 5500 steak bed. A&J claims it was entered in by them wrong. Then claimed that our truck was locked and there wasn't a key in it for towing. Not true. The door was unlocked and the key was under the seat. They then changed their story to say that the door was frozen shut and they could not get in. This was said multiple times. Then they said that they were standing out there with space heaters to try to open the door (such commitment). The owner of our company called the GC at the job site (where the truck is parked at) and he went outside and opened the driver side door without any resistance (must have been that space heater huh). He said to be honest with us that there aren't footprints in the snow, no disturbance around the truck, there hasn't been anyone by your vehicle nor have they seen a tow truck anywhere in the vicinity. They have been watching out for one for us. Multiple phone calls and multiple lies later - we are assuming that it was the owner - who was confronted with all of the lies then said find someone else to tow your truck good luck and hung up on us. I would highly recommend finding anyone else to tow any of your vehicles.

Chris Underwood

Our car wouldn't start so we called A&J. Very professional and friendly. Dustin came out in the time frame they stated and was able to get the starter working so we could drive to the dealership to drop it off. Hard working and very professional. Would definitely recommend.

Sara Braden

Worst experience ever they were told police were on scene bc my tire fell off... they told me for them to tow and hold for a few hours it would be $80 total ok cool... well now i need to have it towed somewhere else in town and they wanna charge $225 like wow... and the owner said bc i didnt tell him police were on the scene and that my tire was off..... um yes i did and like i said the police were there bc i was in the middle of main St. Lmao with no tire on my car.... wow so when i call i get hung up on... very rude if i could give 0 stars i would...... definitely will NOT be using this place again and i would advise you not to as well... but you do what you do. The owner was very very rude.

Zane Simon

After dealing with a nightmare of a towing company prior, the amazing gentleman who picked up my BMW was very cool, calm, and kind despite my miscellaneous rambling from being slightly stressed from hours prior.A & J showed up with a flat-bed that made me feel a lot more comfortable with my AWD car. A & J was fair and did not try to hide anything.Overall, I had an excellent experience with these guys and would recommend them again!

Rebekah Noble

They were prompt and professional. Treated me like gold and were very helpful. Highly recommended.

UrbanGorilla xXx

In all honesty this company should have no stars they treat vehicles very bad especially the owner the one that owns the company cant even load a truck onto a flatbed they have people that dont even know what theyre doing half the time theres only one man that I worked with that actually knew what he was talking about if you need help dont call A&J Towing if you want something broke the owner can help!

Lisa Rowan

My car is there gotta get stuff out my car

Ashleigh Keen

This is the best towing company around. They are real super hero's. Every person I have dealt with has always been professional and friendly. They have come to my rescue at least 10 times over the years. I recommend them to all of my family and friends.

Charles Cassinelli

Worst towing company in Lancaster. He quotes one price. Charges another. Extremely unprofessional. Make sure you get a quote in writing. He will screw you. Do not trust them. Hes a shister. Your response to my review is a LIE as well. Do not trust him. All tires were up and the keys were in the vehicle. I even helped the driver load the vehicle. The driver and his girlfriend in the tow truck didnt have to wait. The driver called you and told you everything was fine. You said charge him extra anyway. The driver had you on speakerphone you fool. When I called you directly your unprofessional and unethical business etiquette self hung up on me. You act like a 14 year old child. Dont try to B.S. people. Youre a horrible business person and a bold face liar! Very greedy as well. If you the consumer are going to do business with AJ Towing...... Look at the other reviews and GET YOUR QUOTE IN WRITING!

cod player

Seems to be some people that are not very smart or just trying to make a buck off someone else's miss fortune running this business. I don't suggest using them. They towed without the presence of someone on the title or insurance policy and then couldn't get the car to my house that was only 2 blocks from the tow site (took it to their in-pound lot instead). I don't believe they even tried to deliver it to my house because I live in the city and they said they ended up in front of a corn field then couldn't get in touch with anyone - none of us had any missed calls and we had no problem getting in touch with the insurance company (the multiple times we called because of this situation). I only gave them 1 star because I had to.

David Schaefer

My insurance company contracted A&J for roadside assistance when my keys were locked in my car while I was in the area camping. Got me into my car quickly with no problems. The technician was very friendly.

Zane Love

A business that helps the little guy as much as possible is a business I will continue to use. You have surpassed all expectations and have gone above and beyond what anyone could imagine! Would and do recommend to anyone needing any service you guys provide!

Stacey Grange

Dispatcher was very rude!!!!

T.R. KEEN

My wife locked her keys in the van with it running and I let them know this when I called they had someone at the house in 15 minutes. The gentleman who came out was polite and professional. He had the van unlocked in a matter of minutes. If I have any kind of car trouble I know who I will be calling. Thanks for the excellent service.

Scott Jennings

Showed up when they said they would, both at the accident scene and their lot in Circleville.Didn't have any problems communicating with the business. All around good guy.

Roberto Avonce

Very professional and courteous! The driver Bill was very polite and arrived promptly. They towed my motorcycle from Pomroy, Oh to Amanda, Oh with no mishaps. I would recommend to everyone and if I need them I will certainly use them again!

Xusifixer

I locked my keys in my truck and they told me it would take 2 hours to get out there. So I called one of their competitors and they were there within 25 minutes. I understand some businesses may be busy where some are not, that's something that could be easily overlooked. But when I called to get an ETA the person I spoke with was extremely rude and talked over me every chance he could get. That's a little harder to overlook. I would rather break my window out than call these guys to be honest.

Jeff Greer

Was towing my boat when the two rear trailer tires threw their tread. AJ's was prompt and happy to help. Bought two new tires and replaced mine on site. Had me back and moving in under an hour without having to tow me. Great guys

Chelsea Witherup

Wish I could leave 0 stars. Got a bad vibe from A&J from the moment they took my car from the accident scene. I was told that I couldnt tell him where to take MY car, only my insurance company could tell him where to take it. My insurance company said that was not true and I could tell him where to take it because I am the owner of the vehicle. He basically refused to take my car anywhere until he had a check in hand from my insurance co. Even after the body shop talked to him and told him his check would be written as soon as he dropped it off, it still took them almost 48 hours to get my car from the accident scene to the body shop (then his tow yard) which are all about a mile away from each other. He kept lying about when it would arrive so I had to call the local police and threaten him to get my car there before I would arrive at his lot with an officer and diff tow Co to get my car. It took about a dozen calls from myself, husband, body shop and adjuster to get my car there. My insurance adjuster, body shop and the police officer I spoke to ALL said this is just a game tow companies like to play to get storage fees.... the longer he keeps my car the more he makes. Not professional what so ever. If this tow company ever shows up to help you, refuse their service and call someone else, like Fletchers. Dont let this man lie to you like he did me. Hes a money hungry liar! After talking to several people, this is pretty normal behavior for this company so save yourself and AVOID!And no I dont know anyone at Fletchers. We arent even from this area. But I did call Fletchers (since they are basically the only other tow Co that the circleville police use) and asked how they do business... they said that they would have taken my car right from the accident scene to the body shop of my choice and would have either received payment from body shop (like you were offered) or waited until insurance cut them a check. They dont need to hold my car for two nights to make more money in storage fees like you. Crook!

James Hawkins

7/25/2017 810AMI'm not sure how this company was able to be added to a fleet account dispatch but they have poor customer service. It's 2017 and I'm guessing they are still using Mapquest because apparently they couldn't find my house. A home built in 1994 by the way. Roadside called to see if my service hadn't arrived, they conferenced us in, and they manager claimed the tech came to my home and they 'woman' that answered the door knew nothing about it. When I face them my address and the cross street, they said 'you home must be where that bridge is out at.' He was referencing a bridge that had been removed over 10 years ago!! He also told me 'you house is not in Carroll, that's the problem.' I told him, 'yes it is, you cannot tell me where my house isn't at.' He then said, ' we will be there shortly thank you.' When I asked, 'what's your name?' He had hung up the phone, I immediately called and reported his company and had them send another company out. Do not waste your time, rude manager!!!

Kimberly Dunlap

Was told it would be an hour or less. The driver was there 23 minutes later. Had my car loaded and home before an hour even passed. Driver was polite as can be. Great experience!

alicia randolph

Timely very cordial let's you know when they'll be there will even personally call you when they're almost there. And keep calling you so you know what's up

Marusela Anders

This is THE BEST towing company in Lancaster and the one I have had the pleasure to work/ help me. I have used their services numerous times In very difficult circumstances and they have been prompt, professional and friendly. I highly recommend them. Don't look elsewhere.

Joe Snyder

Worst service ever. Called for a tow. They told me it would be an hour. I told him okay. After an hour and half I tried calling him several times to see where they were at. He wouldnt answer the phone and never showed up. I ended up calling another company and was told they would be there in 30 mins and was actually there in 15 mins. I will never recommend a&j towing again

Randy VanNess

Had my car towed by them my wife said if you have a shop go ahead and give me a quote on the repair. As we were trying to keep business local he said he couldn't get to the repairs that week we understood it was coming upon Christmas then came the new year. My wife called Wednesday they informed her that they tried to call her totally false they then said it would be done on Thursday false again. In discussed I callled the rude guy said it would be done after lunch. Here I am waiting for thier call on friday still no call. Angered I went to the shop car was on the jacks in the air and four men lounging around in the front office. The very rude owner came out and said I needed a new battery for eighty bucks along with the 293.00 charged for the tow and replacing the starter. I called a local junk yard and got a battery for 30.00 and went back to the shop where one guy did wait reluctantly as another guy said he would but left. He did put the battery in it started up and I put it on the other side of the fence looking down my battery light is on. In conclusion I pulled the negative post on the battery while it was running low and behold it dies. 330.00 dollars and three weeks later I now have to replace the alternator WHICH PROBABLY THE PROBLEM TO START WITH. They will be reported.

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370 Hunter Ave, Lancaster OH, 43130

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