Name: Eugene True Value Hardware
Address: 2825 Willamette St, Eugene, OR, 97405
Telephone: +1 541-342-5191
Rating: 4.4000

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50 Reviews

Eugene True Value Hardware

2825 Willamette St, Eugene OR, 97405

truevalue.com

Call now: +1 541-342-5191

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Eugene True Value Hardware Reviews

Stefan Strek

Have been a TrueValue customer for over 20 years and always enjoyed the convenient location. Having a long time local hardware store has been worth the increased price for decreased selection, until a recently bad experience makes me doubt their professionalism. Was absolutely surprised when a man named 'John' cussed at me for requesting the paint samples he made be re-done because my girlfriend didn't like how the color didn't match. I have a degree from UO in Painting and am fully aware of how difficult a job paint matching can be, all I wanted was for the employee to look me in the eye without yelling about the job he had to do, as if it wasn't even his job. Absolutely embarrassing to have my feelings hurt like that in front of what must have been 5 other customers.

Ro and Reese D

Very cool store . You can find absolutely anything and everything. People very friendly and love to help.

Dale Schaper

Had what I wanted. Pleasant and helpful. Can always get good advice on a project

Samuel Coen

Good customer service and decent prices

Kyle Duyck

Sometimes that Amazon Prime shipment just can't get to you soon enough. Luckily, it's during those moments that you have an excellent resource in the True Value off of Willamette Street. A staple of old-town Eugene, you'd be hard pressed to find a more knowledgeable or friendly staff around. Seriously. The cheerful women and men working those countertops know their products and services like no other. They've guided me out of being stumped on many home improvement projects. Sure, the prices aren't the absolute lowest, but when you combine the excellent service and wide variety of tools & goods it more than justifies the extra buck or two.

Nate Wallin

I have been looking for a real hardware store, since moving to Eugene. This place is excellent!

Mary Stewart

I love that this is a neighboohood store where they take the time to get to know their customers, work to find the best product for your needs, bale you out of your DIY mistakes and are just the nicest people ever. I've been shopping here since 1975.

Charles Ridgway

Impressed with the key hardware service. Gotten my car keys made in a snap.

Nataly

It always seems well staffed and they are friendly and eager to help! There are techincally two floors to the place and theres a cashier on both floors. They have a front parking lot and back one and it seems they also have all things you may need all year for a property/home.

Ben MacArthur

Why would you go anywhere else? The best of the best, especially staff. This is where Ron Swanson buys his tools ever since the Food n Stuff closed

Ray Sebring

Nice place very helpful staff

Ben Yoder

Always a good time at the hardware shop. Good sense of humor from the staff. Pretty good to get it in south Eugene rather than making the journey west.

BJ Humphrey

Found a true value here.

N Cognito

Eugene (especially SE/S Eug) is very lucky to have this family-owned & operated hardware store. I lived 1 mi from them for 11 years and soon found how knowledgeable & helpful they were/are. Once, on a very cold 4-day holiday wknd, I was stuck in a tricky predicament where my kitchen sink (freq used in my place!) was leaking. I was having to dump water outside & wash my dishes in the tub. Fun, huh? My jerk rental prop manager, Bill Nelson of R& R properties, refused to give me an emergency # (isnt that illegal?) so I had to tackle it myself (!). No, Id no previous plumbing experience before that! Well! the nice employees (some are relatives of the owner) in the hardware section deciphered it was a custom job & helped me figure it out via a semi-dark camera pic (I had to go back to the store ~5x over 3-4 days to ask for help every step of the way). Now how many places would be so willingly helpful & patient as that? Not once did they treat me like I was a bother & each time gave me the time I needed to help me, no matter how busy it was in the store. From that point on Ive been a loyal customer, even tho I no longer live near the store. Oh! and when a plumber came to fix a different problem at a later date I asked him what my repairs wouldve cost on that repair had I been able to call a plumber vs doing it myself. He said with it being a holiday wknd & the custom job it was, it was minimum of $400! (R&R prop mgmnt had the gall to reimburse me only $41 for all the parts Id bought & needed even tho itd taken me 4 days to fix! Grrrrr! Special tools were borrowed from a handyman neighbor because R&R said theyd only reimburse anything if they approved the repair [after-the-fact, meaning you could risk R&R unethically denying it & get reamed with an exorbitant bill!].). Anyhoo, True Value Eugene easily gets a 5+ star rating.....and R&R Properties gets an exponential negative rating!

bigcheese7

going there forever really nice

Douglas Herman

Its my go to place when I need a variety of parts for plumbing, electric, canning, storage, and the like. I am sure someone there has an occasional bad day but they have always been cheerful and positive when Ive gone there. Theyre a great local store. Sorta like Quakenbush but a little smaller.

Cord Slatton-Valle

Helpful staff and most everything you would need/expect to find in a medium size hardware store. Convenient in South Eugene, so you don't have to go out to the edge of town to get something you forgot for a project. A great store!

Steve Earley

Eugene hardware has been serving Eugene for over six decades that I can attest to. One of those disappearing one time staples of a community... a hardware store where there is a staff that knows their product and are willing to help you. Even if it is only a 14 cent screw or something much more. Has an excelent selection of canning supplies and household items as well. Cannot say how much I have appreciated having Eugene Hardware as my neighborhood hardware store

Todd Studeny

A really good go-to neighborhood hardware store. The staff are so friendly and knowledgeable; they have saved me several times!!

Todd Miller

This is a great local hardware store. They are conveniently located in South Eugene and are easily accessible by car or bike. They carry a good selection and the people are pretty knowledgeable about plumbing and some electrical. It is a much quicker trip here than to one of the big box stores.

Mike Breest

Good local store

James and Mikey Smith

I have been shopping here since I was holding my fathers hand to go up the stairs, now I am a grandfather. This is the best, most amazing hardware store around. I have an 80 year old house, and I restore antiques as a Hobby and this store has almost everything I ever need. An impressive collection of nut, bolts, and fasteners. Sure once in a while there is something the cant stock due to the size of the building, and I have to go to the big box, but it's a small store and I accept that. I support this store and will always come here first. Thanks for being there.

Karl S

Very helpful employees when needed. Quick at the register to get the line through. Found just what I needed though options are limited due to space of the building.

Disco Lemonaide

Extremely disappointed with how management handled my return of a $20 item. It didnt work for what it was advertised for (home electronic repair), tried to return within hours after buying with with receipt, original packaging, and everything it came with. I spend thousands of dollars here per year, will be making the trip to Home Depot instead from now on.

Terry Kori

Hardware stores are among my favorite places on the planet! This one was no exception, with a friendly staff and great inventory. They had exactly what I needed, at a reasonable price.

lisa winesburgh

They are always helpful and friendly. More important to me today. Every key they have ever cut for me works

Peanutbutter jellyfish

Two stories of hardware goods to meet your project needs. Asked by numerous smiling faces if I needed help. Loved my dog and fed him treats. Made to feel welcome and that my business there was appreciated.

Dylan Clark

Went in got a little lost but got a lot of help!Surper friendly, super helpful, and overall super dope. I even forgot my bike chain and they let me put it up front for safe keeping.

Patrick Simmonds

I came in with a picture of my project and was very fortunate to run into a gentleman named Gordon. He had great advice and walked me through the process and it was just a great experience. Great employee True Value

Ty Durekas

Jeez people - I cant believe how uptight the reviews are on this hardware store. I encountered at least 6 employees on Sunday, knowledgeable and with smiles - hard working and good intentions In any case Doug was awesome, he helped us above and beyond to get us the parts we needed for a lamp. If you want a faceless store go to Home Depot where they really are not knowledgeable most of the time Two thumbs up for Eugene Hardware!

Sean Gjerde

Pricy but good service

R. McGill

Top of the line customer service. They were knowledgeable about home repairs and made recommendations that ended up saving me a trip back.

Shelly Black

I went there today...I was looking for a zero gravity patio lounger, a coworker had told me the store in philomath had them and they were a great price, the Eugene store finally got someone to help me only to have the person be obnoxiously rude! Needless to say I will never go into that store again!

Ross Heintzkill

I've yet to visit without the staff being friendly and knowledgeable, I always find what I'm looking for, and the price is decent. Parking's fine, too!

kassia dellabough

great resource - classic hardware selection and last minute needs. Staff awesome and place is easy to navigate

Dale Brightman

Just moved to Eugene from out of state,very helpful and welcoming!

Ken Carson

An old fashioned hardware store that has everything you need, plus a friendly knowledgeable staff.

Skylar Jones

Hit and miss service. But also a very convenient location that has a surprising amount of inventory. Prices are decent. I wish they were open later. I have had a few pleasant experiences here as well as a few down right rude interactions. All in all-- I'm happy it's in my neighborhood but there is some big room for improvement on the service side.

Ryan kilgren

Excellent neighborhood hardware store. The staff here are friendly and provide knowledgeable information about products and projects.

Derek Yost

I have been in here many times. Always ask if I have rewards. I said no, no one even asks if I want to join. I said to the cashier this morning that I didn't even know what it was, she laughed and ignored the topic. Then I came back and you don't carry sprinkler wire or sprinkler heads. Waste of my time. Try to shop local and this is what I get. I couldn't even get 3/4 pvc elbows yesterday. I'm done with this store.

Jessica De La Torre

Great variety of merchandise; very helpful and knowledgeable employees; friendly and efficient cashiers.

Caleb Jones

Great place for gardening supplies.

It's worth noting that even some four star reviews mention poor service.

Sandra Leigh

Bought a loper and returned it within a week as it seized up and quit working. While I was waiting for my refund an employee standing with the cashier took the tool and worked on it for a few minutes. He stated 'someone really did a number tightening these screws.' I said it must have been the factory and the employee said 'I don't know that'. I repeated it must have been the factory because I did not touch the screws. He had the audacity to repeat 'I don't know that'. I don't have to take this sort of abuse as there are other places to take my business.

Amanda Lies

Great location. Has everything you'll need. There are a few employees who are wonderful, warm and helpful. But on multiple occasions there are some employees who are just plain rude. And it's the same people every time.

Ian Matthew

I'm shocked by the number of positive review for this place. I have been shopping here for ten years and I could count on one hand the number of positive experiences I have had. The only reason they are still open is due to a lack of competition in the area. Sorry, but being local doesn't make up for rude tellers. My kids and I won't check out down stairs when the older female teller is working. She always seems so miserable, and scares my kids.

Mike Chamberlin

Great selection of bits and bobs.

Darlene Colborn

Great place in the neighborhood to get household items.

Melodee Lydon

Very helpful staff! This place has everything. If it's not here, you don't need it.

PhoebeFay RuthLouise

Best customer service in town! Great prices, too!

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Eugene True Value Hardware

2825 Willamette St, Eugene OR, 97405

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