Name: Metro Lock & Safe Inc.
Address: 10209 N 35th Ave, Phoenix, AZ, 85051
Telephone: +1 602-663-9828
Rating: 4.5400

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50 Reviews

Metro Lock & Safe Inc.

10209 N 35th Ave, Phoenix AZ, 85051

metrolockandsafe.com

Call now: +1 602-663-9828

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Metro Lock & Safe Inc. Reviews

M E

Ray was amazing and took care of my lock needs quickly! I totally recommend Metro Lock and Safe

Lazaro Hernandez

My wife called them to help her with her father's safe to get his will and other important documents. She had the combination and the keys' just needed help on figuring out which way to turn the dial that type of thing. He spent 20 minutes got it open and charged my grieving wife $150 to open a safe. Well technically $160 as he didn't have change. Pretty predatory in my opinion.

J White

Liers run for the hills rip off company you suck good thing we were smart and did not let them do any work any reviews that state other wise are fake reviews

Paul Smith

Called, made an appointment on MY schedule for mobile guy to come to my car, duplicate my key and register it in my car memory. If it took 15 minutes I would be surprised. Great service, great attitude

Abbie Richie

I'm writing on behalf of Annetta who was so happy with John who went out of his way to deliver quality service to a senior. Thank you!

Jesus Granados

Both keys fit perfect, very friendly person too

Mike Sanchez

Edited review: I was unhappy with the services provided on my store front. I asked that the hardware be removed and that I receive a refund. Metro Lock & Safe honored my request without complaint.

Carrie Schmidt

Had them out to re-key our office and next day needed them to fix a sliding glass door lock at my residence. They were polite, responsive and friendly. Would recommend them and use them again.

Alec McHenry

Did not answer phone. Poor service.

Sean Izzi

I called and was told a technician would get back to me later in the day with answers and a quote. Never received a call back.

Fran Atkinson

I called Metro Lock re having locks changed out for a client. The Technician arrived within the allotted time, the procedure was done quickly, my client was thrilled!!! I am keeping Metro Lock on my call lists and will recommend them anytime someone asks for a referral.

David Hernandez

I had them come out to my house and replace some locks. They were on time, very friendly, very fast! And greatly priced. I will not go anywhere else, I will always call Metro Lock, and refer them to my friends and family!

Dan Burton

not open 24 hours. not even available 24 hours.

Sandi Pruitt

Metro Lock & Safe provides the most superior service in the valley. As a commercial property manager, I could not do my job without all the folks at Metro Lock & Safe. Phil is a great pleasure to work with! He is always on time and very courteous. I recommend Metro to everyone!

Eric Strohl

Very knowledgeable staff. Been in the business for a very long time. Good prices.

Mark McClure

Each of our service vans contains a set of keys for trailers, etc. We trusted Metro Lock to replicate two full sets of keys for our newer vans. All of the keys are for different kinds of locks, which he was able to easily replicate. For the one key that presented a challenge, he was able to manually sand it to get it to work. Efficient, quick, and extremely valuable service so we can get back out on the road to fix our customer's ACs! THANKS METRO LOCK!

Sal C

Metro Lock did a good job replacing a old lock on an Arcadia door that needed a key from the outside. They were persistent on finding the outdated part and repaired it beautifully. I took off one star because I thought the communication could have been a bit better as I had to initiate calls for followup but they always responded when I did. As a property manager I will no doubt need key or lock services at some point in the future and I will call them again.

Andrew Alvarado

The service guy arrived on time, he was extremely nice and very professional. He took the time and explained to me what had to be done and how much it would be. The price was fair. I'm glad I found Metro Lock Service, they were very helpful. I will recommend them to anyone that is looking for a good and honest locksmith company.

Sunrise Heights Manager

We have been using Metro Locks for over 10 years. The Locksmith's are always friendly and patient. Jobs are completed in a timely manner. We will continue to use their services when needed. :o)

Jim Hunton

Its always good to work with these guys.

TK 421

Extremely helpful, professional, and knowlegeable.

Mark DeLache

Timely professional great work done by great Technicians. Great staff I would use them again. Completely SATISFIED

Jim Novak

I have dealt with Metro Lock for several years As I have a business located nearby . They have excellent service at reasonable prices they have come out to my location to work on my safe I have also brought several things into them and theyre always accommodating and if they have to order something its there within a day or two There has never been anything they couldnt get done for me I love dealing with local businesses That care about their customers

Ricci Saliba

I had a pretty good experience with them. The only issue I had was that on the phone, they quoted to me that it would be $90 to change both locks I needed. When the person got there, he said that quote meant per side of the lock. I could only afford 2 sides so the outside of my door and gate were changed while I still use a different key for the inside of each. Other than that confusion/inconvenience, they were very professional, courteous, timely, and thorough. I would definitely recommend them.

Stephen Garces

great info great people

Rick Valdez

Very helpful and understanding management once again thank you for letting us repair your ceiling

Brian Shirley Fisher

Called to schedule and they were here in about 30 minutes. Job was done in about 30 and works great. Called around to several places before I asked them to come out for free quote and there price was also reasonable, right in the middle of all the calls I made. Very happy customer. Highly recommend and will use them again If I need locksmith.

randy bean

Great camping and fishing.

Chris Lugo

I am the General manager at Hooters Metro Center. we were very happy with the prompt servo e we got using Metro Lock & safe. when they arrived to fix our panic bar they even did a temporary fix until the part we needed was available.very professional and polite! would highly recommend and use again.

Karen Sharman

Such a great service. Accommodated our difficult time line due to emergency. Very reasonable and excellent quality work.

♥SANDY♥ RAQUEL

My tenant called me about a lock issue and 20 minutes later a very nice man (Steve) was there to help. It wasn't a quick fix but he was thorough and included me in everything. Even went the extra mile and realigned my front door and repaired an extra lock while he was there. Huge help to me since I live out of state. My tenant said great things about the service and the quality of work. Saving this # for any future use. THANK YOU STEVE!

Arizbe Rivera

I locked my keys in my house, thought my husband had them and walked out with no keys. So I googled locksmith and saw this place gave them a call and came within 20 mins and opened my door quickly unfortunately he couldent pick it because we had kwikset safe lock and those are things you cant pick so he had to drill though them but none the less we got in. Even though we had to buy new locks he was very knowledgeable about what locks we had on our door and what to buy. Reasonable pricing and responded quickly great customer service very friendly!! If I lock myself out again I will be calling metro lock.

Christopher Mallon

I had a problem with my door lock jamming. I called Metro Lock Service, & they had a technician out to my house within 1 hour from when I called. The person that came out, was friendly, & was able to fix my lock in no time. I felt valued, & not taken advantage by the tech, or Metro Lock Service. I highly recommend them, & will definitely use them in the future.

Sarah Davis

My fianc locked his keys in his car again and he didnt have enough cash on him , I was able to call I got a very friendly rep and she was able to take my payment over the phone and get out to him fairly quickly. If your looking for quick and fast service , they are the people to call.

ronnie crues

Very good

Silvio Ingui

I have used Metro Lock on a number of occasion. Phil was my service man. They are very good and professional. I would recommend them to anyone needing any repair or replacement of locks.

Tony Eyrich

I am a local GC and have used metro Locks many many times. They are always on time and we are always very happy with job they do.

Lisa Powell

Had the key blank for my older vehicle.

Kaitlyn Shostak

These guys are GREAT!! I normally don't write reviews, but I felt the need to write one for them. I highly recommend Metro Lock and Safe. I had been looking for a locksmith when my friend let me know about them. I ended up giving them a call right away, really happy I did. They provide quick, friendly service.If you need a locksmith, Metro Lock is the place to call!! :D

Johnny Gonzales

I had such a amazing experience. The key to my car snapped off and I was locked out. I called and since my car was a special case this man stayed and worked a new key and helped me for 3 hours. It was the nicest thing anyone has done to help me and the best service ever. Please go here because they understood that I work a grocery store job and wasn't over priced on it.

Brian Larson

Fast,clean, friendly service!

Scott Loudner

Great service and honest staff. Hard to find.

Todd Kenney

It is sadly unfortunate that I have been brought to giving a review of a company that I had hoped would solve our problem. I work for a growing and prosperous laundromat chain. The lock we have on our front door is a timer lock, it opens the door automatically at 5:30am and locks at 11:00pm. It ceased to perform this duty after 2 years. So I called Metro and a gentleman named Warren was dispatched to handle the problem. To shorten this some, I believe the lock was to much for Warren. He told me no less than three times that if the lock doesn't get fixed we pay him nothing. Warren came and went 4 times due to his lack of knowledge of this lock. Finally he says it's all fixed but be sure to call him in the morning to let him know if it opened automatically as is its function. And i payed him. $175.00. It did not, I called him he said he would be back the next day. That was the last time I saw Warren. The last time I spoke with him he informed me he put one of Metro's locks on and sent ours back to the manufacturer. After a couple of months I went to their store and spoke with Mike. He is apparently the owner. He assured me he would look into it. I gave him a month and when I contacted him by phone he was rude and said many things that he should not have said. He wouldn't even consider the fact that his employee, Warren, had lied to both of us about the lock being sent to. Manufacturer. He ultimately said we got what we paid for, refusing to stand on the company's word that if not fixed there is no pay. He refused to return our money and to send someone who could repair it. I am very angry about this whole ordeal. I would not dare say they are totally inept but they are dishonest at heart .bYou, the public have been warned. Do yourself a favor and look elsewhere for your lock troubles because these people have proven by practice that for them, a lie is better than the truth. P

Arizona Monk

Excellent saved me a lot of time and money. They have earned all my future business. I highly recommend! brother Kurt

Angie Martin

I recently had my locks changed at my office. It involved four doors with one key. Ken the technician was able to go out to his mobile office and create four cylinder locks that all used the same key. Wow, does that make it easier! I would highly recommend this company. They solved my problem fast because of there mobility.

Sam Cook

You can stop looking for a locksmith. You want these guys! Steve H. was who came out to me on Thanksgiving evening at 7pm. He arrived 10 minutes earlier than the 25 minutes he quoted over the phone and had my door unlocked in no time. This will be who I call from now on. Punctual, Polite and Outstanding service.

Chris Wadding

After wasting my time at the incompetent place right up the street @ 35th ave and Cactus, that refused to cut my key blanks, i found that this locksmith was at 35th ave and Cheryl. The gentleman at the counter was more then willing to help me. It took him, i kid you not, 3 minutes to cut the 5 key blanks i had. They worked perfectly in the car, no issues at all. The gentleman undercharged me, so a tip was in order for great service!!!!! I will continue to do business with Metro Lock $ Safe for as long as they are in business. The place up the road @35 ave and Cactus, will NEVER get my business as long as I'm alive, even if they are the last place on earth!!

Christine Fairbairn

FAST, efficient and honest! Describes our locksmith guy, Eddie, from Metro lock services. We own a small pest & weed control business and had small 'crisis', with our keys locked in our truck. we called Metro and another company, we made a HUGE mistake by going with the cheaper quote of $44 .The other guy showed up late, and tried to sell us that the quoted service was now $215??!! what a waste of time......we called Eddie back and he was here in 15 minutes and we paid EXACTLY the price we were quoted, $80!thank you Eddie & metro, for your integrity and timeliness!bugsy pest controlChris

Nate Best

I had a great experience with Metro Lock & Safe. I had an employee leave late in the afternoon, and for security purposes, I needed the locks re-keyed. I did not expect it to be done same day, but the dispatcher sent somebody out that same afternoon to complete the job. The technician was extremely professional and did great work. Thank you!

Agustin Salinas

Excellent customer experience and service

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Metro Lock & Safe Inc. Reviews

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