Name: City Lock a polytechnikey llc company
Address: 2898 30th St, Boulder, CO, 80301
Telephone: +1 303-444-4407
Rating: 4.1800

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50 Reviews

City Lock a polytechnikey llc company

2898 30th St, Boulder CO, 80301

citylockusa.com

Call now: +1 303-444-4407

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City Lock a polytechnikey llc company Reviews

Mark Henry

I received high quality customer service when I went to city lock with a broken key fob for my van. Meant to leave this review awhile back but better late than never. Thank you city lock.

Daniel West

Excellent customer service and expertise. No nonsense pricing and a very straightforward approach. Was a great experience getting car keys and fobs cut and programmed. Everything works great!

Bob O'Brien

Today was my second visit to have my Subaru key fob repaired and received the same courteous service as I did on my first visit.I cannot understand the negative comments made by Mr Trout as ?Geoff served two other customers whilst I was there - in a jovial and professional manner and shared a laugh with me as I had also brought my wife's key (and it obviously didn't fit) but repaired my real (battery) fob in milliseconds!I drove 45 miles to the store as I knew I'd get the right recult - and I did!GOODONYA MATE'Aussie' Bob O'Brien, Fort Collins

Honest Hands

LLC

Pete Takeda

City Lock is a great service. It can be expensive, but blame the security updates the auto makers keep developing. I had two keys made after spending time and money on a DIY plan. Now I'm having my ignition cylinder fixed. In the end, City Lock will get it done right.

Pat Hawbecker

Got a new set of keys made for my rooftop cargo carrier after losing the originals in about 20 minutes.

Tom Sandham

I needed a key made or the lock re-keyed for a key I had. Jeff looked at it, quoted a price, and went to work on it. I asked if I should come back and he said since I was from Longmont to 'hang out' for awhile. After about 40 minutes, he was done. I used City lock and Key about 10 years ago for the same problem, and I will return again if needed. I highly recommend this business.

Donnie escandon

This is the worst experience I've ever had! After paying for a tow truck to tow my car there on the promise that he could program my vehicle no problem! He did not delive and continued to mess with my car ruining my insterment cluster costing me thousands of dollars!!! Finally I had to have my car towed To the dealership were they informed me the keys he sold me were no good and not programable! They gave me an official letter stating this and I brought it to him for a refund and he refused and was very rude! I hope no other hard working citizens ever have to be cheated by this guy!

Topher Rowenhorst

Excellent experience! I locked my keys inside my pop up camper. I called around to a couple different locksmiths, but I couldn't get any straight answers about price quotes or appointment times. When I called City Lock it was smooth, professional and easy. I was told to just bring my camper up to the shop anytime- and that it would save me money on a trip fee. Once I got there the camper was opened up in no time and I got my key from inside. City Lock also cut me a spare key and did the research to make sure everything was correct. One of the quotes I did get from another company was a range, FOUR to FIVE times more than what City Lock charged me to pick the lock. This is a great local Boulder Company. I highly recommend them.

Jacob Matthews

Great price, he was super knowledgeable and helped me get into my trunk when other locksmiths couldn't and he finished in about 20 minutes. I'd go to this guy before anyone else in town. If you want to get honest service this is the place.

Brad Steinmetz

The worst customer service I can remember. Simply went in to get copies of some keys made. The attendant, who I guess is the owner, sat on the phone with his feet on the counter having a casual conversation on the phone. After 5 minutes, I recya phone call from my wife on my cell. During my conversation with my wife, I made it clear I was in a hurry. After I hang up with my wife, the attendant is still in his call. Two minutes later, he is still talking...about to hang up...then he says to the person he is talking to..'Oh, one more thing...' I walked out. There was no attempt to stop me. I will never set foot in that shop again

steve

City Lock charges fair prices and comes through when you need them.

Enzo Trout

The guy behind the counter has an intense and particular irritability personality characteristic that was instantly noticeable and awkward. I would highly recommend staying clear of this place. So sad.

Chelsea Hetherington

Pretty awful customer experience, twice in a row 3rd Edit: The [current] response to this review is not how my first experience went at all and now it's confirmed that the person responsible for responding to this review is confused. It was extremely simple to find a different business willing to (nicely) help me. All I'm doing is sharing my personal experience. (Note, after their third edit, the company only denies and misrepresents events - at no point have they taken any responsibility or apologized for treating my so negatively - in person/online. Nice.)2nd Edit: The shop changed their review to state inaccurate information about the experience. Shady.1st Edit: Shop replied to my review which is nice. He hadn't explained ANY of that to me in person when I showed up, simply said 'I close in 3 minutes can't help you.' Instead of explaining anything or offering for me to coming back or set up an appointment, he treated me rudely. I politely said thank you and he made a nasty face at me as I left. I wish he'd been polite and explained the situation. I don't like leaving negative reviews, but when they are warranted people deserve to know.A note, I might have come in shortly before closing (I get off work at 5:15, made it by 5:27 and would have easily been able to set up an appointment for a different day) but his response to my review takes NO responsibility for the way he treated me last time (yes, there were 2 unfortunate experiences, as I stated in the beginning of this).I like to assume people are having a bad day, so let's hope it's just my bad luck

Eric Evans

I am a automotive repair shop owner and due to the high security of keys for cars, I can only program a few, typically your just looking at paying the high cost dealer, or there is CITY LOCK....City Lock is my go to first for quality and value in lock smith services. Getting locks keyed alike, programming, and key cutting, they do a really fine job at City Lock. Thank you for several years of reliable service for my business, and my referrals.

Jared McAllister

I stumbled across City Lock from online, theres a lot of bad, bad help with locksmiths these days. Im not even local but City Lock pointed me in the right direction after hearing out my issue, knowing I wouldnt be a customer. If that doesnt speak to their integrity as a locksmith, I dunno what does. Thanks.

Tim R.

Jeff is great, and his prices are reasonable. You might think you are getting a deal on new door locks at Big Box Mart, but then if you needing the keys matched... his prices end up being the same. Plus, you will enjoy an unhurried, small shop feel.

Jimmy Salvator

This guy helped me out of serious jam, and you can't ask for better than that! Thank you City Lock!

David Liu

Have to get a key made on a vehicle that all other locksmiths in the city failed at? Have to get it done in a small time window? This place can get it done and for much cheaper than the other locksmiths in the city. I was on travel and had to get an emergency key made to return to the rental car company, and this place was able to when few others would do it. They were incredibly knowledgable about the subject of vehicle immobilizer and key/chip pairing, so it is safe to assume that it translates to other domain areas of locksmithing.

Nina P

The key hole for the ignition in my Honda Pilot became too worn down to get the key in (a common problem apparently). At the dealership this replacement is close to $1000, Jeff quoted a significantly better price and completed the project quickly. He was very helpful and friendly throughout the whole experience. Ignition works like new now, and he gave me 2 new keys for my car as well.

Julie Robillard

I went to City Lock with a key and ignition problem. My trusted mechanic recommended them. The owner was very helpful to me. He spent 20 minutes thoroughly researching the issue and found that it was not a key and ignition issue but something else, and gave me advice about what to do next. He did not charge me for his time. I felt that he was very helpful, thorough, and honest, and will go back to that shop for any of my key and lock needs from now on.

snipcod

Great service and prices. Will be using them again

Allison Spetalieri

Rip off! Quote for 2 keys $525. 1 key $400. And If I have the car towed from Erie to Boulder and he programs the key at his business location, $200. It would cost him $200 to travel 9.6 miles to Erie?? And then he has the nerve to call me back after I said, 'No thank you.'

Melissa Sherman

City Lock was great to work with. Jeff was able to make a copy of my 2015 Subaru key after I was told at the dealership that only Subaru would be able to do it. I ended up getting a better price and better service. Thanks!

daniel eaton

Had a great experience here! Car wouldnt start because the key fob data was corrupted and not sending a signal to the car to disable the security. Owner helped me reprogram two new keys and ran a full dignostic on the car! Highly recommend!

Gennie Redman

Really great place! Jeff is really funny and knowledgeable! I never thought I would have such a good time getting my key unstuck from the lock! Good prices as well and I felt like his attention was on me and my problem not distracted somewhere else. Thanks!!

Edwin Eng

Amazing professional service. I was able to get a copy of a key for a garage that was considered uncopyable..... Jeff customized the key with his skills and made it work. Very impressed and will not go anywhere else for key/lock needs.

Jay Rowland

I entered this establishment to get keys cut for a 15 year old vehicle. The person at the counter started the conversation with with a noticeable east coast accent 'whatta ya want' ? I replied that I would like to have extra keys cut for my vehicle as I placed the original and blanks on the counter in front of him. He frowned, grabbed them up and silently walked away. It was followed by a very short, rude and condescending explanation of the process and how much it would cost me. I decided immediately that I don't ever want to do business with this guy and this (his?) business. I highly recommend that you don't either. Unless you're from Boston, Brooklyn etc. Then, I guess, you like being treated that way because it's normal.

dave strain

Kudos to Jeff at CITY LOCK, Boulder, for saving my butt again. I tend to lose keys, or break them..and Jeff is THE GURU on getting me back down the road on my vintage 1977 Collectible Motorcycle. Other Locksmiths have not been able to accomplish what he has done, and he has saved me TWICE( you think Id learn..) Un-enthusiastic? Ive sent many people to Him BECAUSE of his Knowledge and enthusiasm( Ive told clients..He may talk your ear off..only because he knows this stuff so well..go ahead..quiz him..) Well, Jeff has taught me that all is not lost when It comes to my carelessness, and should be awarded a medal of honor. At one point, he made a key out of 2 'halves ' of a brittle key that had broken. Wow. I would Recommend City Lock for not just Auto, but for all of your home security( they even carry Safes) . I can always count on an expert Like Jeff to help out. I Hope I never need his services again (if I get my act together)...I have since ' backed up' my keys..and been more careful. Thank You Jeff! I will try to model my own customer service after yours, and strive to be an expert like you. Thanks for always helping out, quickly, and at a very fair price.

Sam Gonzales

Very helpful and friendly and cut my keys that I didn't purchase there. Just make sure your keys are compatible to your vechicle if not purchasing them there. Programmed them quickly and easily as I didn't have any modification done to my car.

Vanessa Carolina

Happy to have found a locksmith in Boulder and would definitely recommend to others. Jeff was incredibly nice and helpful. It took him less than 5 minutes to unlock my faulty gas cap, and it became quite obvious to me that he really knows what he is doing. He even called the dealership for me to see if they had a new one to send me. Thanks again, will call you of I'm having key trouble in the future.

Wendy Blakemore

Great! I got ridiculously expensive quotes from 2 dealerships who wanted to change my entire ignition (not broken!) but City Lock solved it quickly and reasonably.

Joseph Hughes

I had a very complicated problem in my old truck with an aftermarket ignition cylinder. I tried to get four locksmiths to fix it over 3 days, including the dealer. None of them could. These guys came through. Lot's of respect, would definitely come back.

Edith Israel

Extremely helpful and willing to go to great lengths to help with finding replacement key. Stronly recommend.

Steve Reemts

I bought a remote key on-line for my Honda Accord and took it to City Lock for cutting and programming. I was very pleased with their service. I also learned it's not a good idea to buy a remote key on-line because you really don't know for sure what you are getting. You can do the same thing at a reputable locksmith like City Lock and pay about the same. But, you at least have some kind of warranty on the key. Thanks City Lock for providing excellent customer service.

Brad Garone

Really awful customer service. I bought a replacement FOB there 6 months ago because my original was in luggage that was stolen. Ever since then, the battery dies whenever it is exposed to prolonged cold. My original key and my finances key never had this issue so I went in and complained that it was something wrong with the key. I wanted my $$ back and he proceeded to argue with me the entire time, interrupt me and even walk right up to me trying to intimidate me. He refused to refund my $$ and went on to blame the car for having a third party remote system causing me to be stranded every time the battery dies in the FOB because putting the key in manually sets off the alarm. That is an issue but not related to fact the key doesn't work properly which was my argument! When a product doesn't work, I think it is completely reasonable for a customer to go in and ask for a refund and not be berated with pointless arguments and disrespect. Went here to try to save a few bucks vs the dealership key....not worth it. I even tried agreeing with his admittedly reasonable compromise of replacing the key with the stipulation that if it happens again, THEN he would refund my $$....Nope, still more arguing and refusing to refund. Save the headache and go somewhere else...

Jeffrey Chow

This place is passionate about what they do and keeping you and your belongings safe. I only went in to get copies of a key, but it became obvious they know there stuff. The history of locks, which ones will break, which ones are easy to pick, and which will actually keep your doors and items secure. Plus they had the best price for duplicating my motorcycle key. This is why we need to support local businesses!

Chris Klemick

In the numerous occasions that we have utilized Jeff's services the result has always been complete satisfaction. Thanks!

Katie Filkins

I was locked out of my store due to the lock malfunctioning. I called City Lock and they were at my door in 2 minutes and got me in! $125 but worth it. He explained what was wrong. I chose not to fix it at the time.... 3 weeks later same issue. He made me new keys for $12 and all is well now. I would highly recommend.

Ken Davis

I called this shop to have them fix my lock. The person answering the phone was rude to I took my business elsewhere.

Elisabeth Stade

These guys are so good. 10 minutes after calling, my keys appeared. Thanks for helping me chill out enough to find them.

Tom Rebman

Had the part I needed in stock, and provided good information on installation. This will be my go-to place going forward.

Suraj Shrestha

I was trying to get another set of Key to my RV, just incase I lose them. So I called Jeff to see if he can make me another one and programe it at his shop. First thing he said was, did you call the last owner to see if they have them in their Kitchen Cabinets or hanging somewhere in thier house... And Guess what, I did and the prior owners still had them, 2 sets.... Jeff saved me almost $600 and he is very knowledgable and expert at what he does.....

Ian Glycenfer

Great service, they were able to copy several keys that other places were unable to.

Dominic Hill

Customer service was excellent not sure who the employee was but he went above and beyond to help me solve a problem on my 96 GMC . Look forward to doing business with this establishment in the future!

Gabe Daviau

The people at City Lock were informative and helpful!! They saved me a bunch of money and time!! I would highly recommend them for all your lock needs!! They do Automotive locks as well!!

Christina Jean

I called a locksmith here to let me in to my house when my key had fallen off my keychain in the course of the day. He was incredibly repetitive and condescending on the phone with me when I originally called. And, he made me pay $125 before he would even send anyone out to my house. Then, he called me when he got to my house to tell me that he couldn't find any parking directly in front of my building. He cussed me out, and insulted me for where I lived and the fact that my HOA hadn't created any guest parking. Then, as he continued to yell at me, he told me that he would not be coming to let me in. It was dark, and I was stranded outside of my house with my dog for an addition hour because I had to call and wait on another locksmith. The conduct of this individual displays an utter lack of integrity and professionalism. I am appalled that this kind of behavior would be acceptable practice for any one in a customer service setting. In the end I called Boulder Mobile Locksmith, and they were prompt, professional, and courteous. Please don't spend your money at City Lock.

Gary Fluitt

I brought my ebay-sourced automotive chip keys to Jeff and he programmed them while I waited. Shouldn't have wasted my time buying keys online. He's got them all there, and likely better product than what you get from web resellers. Very convenient on 30th near Valmont. highly recommended.

Toby McVinn

Jeff went above and beyond in helping me figure out the key fob issues on my car, and was very fair with pricing.

Joe Robertson

Quick and helpful! City lock was able to retrofit an existing lock body with new hardware and solve my problem!

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