Name: Scott's Lock & Key
Address: 2732 Pole Line Rd, Pocatello, ID, 83201
Telephone: +1 208-238-0737
Rating: 4.1600

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50 Reviews

Scott's Lock & Key

2732 Pole Line Rd, Pocatello ID, 83201

Call now: +1 208-238-0737

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Scott's Lock & Key Reviews

Lisa Wesley

I was waiting in line there was another female customer in front of me. The man at the service counter was busy. The man in the office sitting at the computer (I learn later he's an owner) made no move to get up and help us. I'm in line for at least 15 minutes when a man walks in. The owner came out of his office, greeted the guy behind me in line asking how he could help him. He completely ignored me and the other female customer. Who does that in this day and age? Do not patronize a business that treats female customers so inappropriately.

Debbie Cranberryfries

Had several kinds of keys made here over the course of the last five years. Great customer service. Quick. Fair prices.

Kylie McKee

They saved us today when we had a last minute emergency! Came in less then 5 minutes. Amazing service!!

John Condron

A bit expensive, but very knowledgeable and willing to help.

Brandon Collins

The owners Matt Barrett and Tanner Christensen are very knowledgeable and courteous. Scott's lock and key has the best locksmiths around and they also do all door hardware needs.

Adam Bliven

They have huge assortment of hard to get and niche locks and lock hardware. Staff was attentive and knowledgeable with products on hand.

Sergey Arutyunov

Product is still good, but a quality of the customer service has declined over the last decade, especially during last couple of years.

Audrey Nicholls

He was amazing and fast. Very friendly. We would recommend scotts very highly.

scott Heer

I called Scott's because I was locked out of a 2015 car, they said the one and only option available was to pay to have the car towed to their shop and get relayed there. Not true, LDA security had the car ready to go soon after, for a better price than Scott's quoted me. They seem inexperienced, or aren't mobile anymore.

Patriciamay Davis

The prices were very fair. The office people were very informative and the employee who came out to re-key my door was very efficient and informative!

Mike Sweet

Great knowledgeable staff. Quality products. Dependable service.

Lolly Lovesuckle

Great service. No hassle. Decent price.

Shawna DeCola

I locked my keys in my car. I need to have someone come and unlock the door. David answered the phone when I called Scott's Lock & Key. I began asking questions about the service I needed. He was short with his answers to my questions. Then our conversation was finished he hung up. His customer service was poor, which lead me to call another company. This other company had great customer service;, which most appreciate when spending hard earned money. Therefore, I scheduled an appointment with the company that had great customer service. It was worth paying more, for friendly service.

Catherine Rich

Made our keys perfectly.

Jeneane Sorensen

Customer service was great. They were quick and the price was excellent. Good job

Brittany Nutt

These guys are fantastic. Brian is so friendly and knowledgeable and always quick to help with my questions. Even better than that, he put together a little key ring with random keys for both of my toddlers because he knew they were obsessed with keys, and now they proudly take their keys with them every time we leave the house. Best customer service ever!!

joel record

They walk you through what they are doing. Fast service. Friendly.

Cyd Anderson

Went there to get keys for the company I work for Brookdale. The gentleman who helped us was very nice and knew what we needed when we asked him.

Kurt New

Very high priced had key for motorcycle made charged 40 dollars will buy new switch next time comes with two keys for less

Nicholas Hofeldt

Knowledgeable fast and friendly. They literally saved me close to $200 today because they had a part that no one else would have carried in town. Don't mess with the junk you buy at a big box store. If you want a quality lockset or door handles you need to stop in to Scotts and they can help you out.

Jessica Hope

these guys are awesome there are always times and ready to help no matter how many times I come in needing another copy of a key because I lost it LOL

Roger Kramer

Those guys know there stuff

Wesston Faux

Quick service in a pinch. Thanks

Andrea Porter

They do a great job, but they need to have later hours for those who are working or be willing to make special arrangements to have keys picked up.

Katy Terrell

The guy that answered the phone was rude, dismissive and didn't bother to answer my question. I gave my business to a better company.

cam martin

I walked in to get key made for my car and the guy, older guy, was in the office with friends. He came out and when I told him I needed a key for car cut. He was rude and first things out of his mouth, if it doesn't fit you don't get your money back. Really!!!! What kind of customer service is that!!!! And of course it didn't fit....will never go back or recommend them to anyone!!!!

Jerod S

Pros of the trade. If you need similar services you can't go wrong here

kris griffin

Brian and his team are great with troubleshooting and getting the job done right !!!!!!Nothing but greatness

Jared Aguilar

Nice guy does a good job

Dean Jackson

made perfect keys

Jon Fornek

Great service and selection

Matthew Anderson

Great place great service, made the key fast and convenient, cheapest in pocky, nothing bad to say about this place

refarns71

Friendly but expensive and not really helpful

Dallas Droghei

I've come here to get a number of keys made. They've always done the job well.

Dell Durrant

They sold me their brand of hardware, saying it was much higher quality than what I would get from a hardware store, and the bronze finish easily scratched off after a few weeks of normal use. Expensive for what quality you get.

Steven Mencer

Prompt fast service

Tasheena Russom

Amazing

Doug White

Best locksmiths in town!

Kevin Lee

Keys all fit. That I had made here

David Snyder

Quick service.

Rodger Sealey

Good place

kashyap kashyap

They are simply experts

sherry daviscole

Brock Metz

Josh Lenon

Mike Johnson

Darlene Downs

Jason Wageman

Dennis Eldridge

Jacob Torrez

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2732 Pole Line Rd, Pocatello ID, 83201

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