Name: Acme Lock
Address: 815 Madison Ave, Covington, KY, 41011
Telephone: +1 859-491-5397
Rating: 4.1800

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50 Reviews

Acme Lock

815 Madison Ave, Covington KY, 41011

acmelock.com

Call now: +1 859-491-5397

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Acme Lock Reviews

Debbie Butler

Had a key made for the car and bought some girilla tape nice prices nice people.

Mike Jones

Friendly and professional staff. Top shelf operation

B Hall

Very nice people way 2 expensive brought my truck to them it has key broke off in ignition they wanted 85 dollars to take out broken piece of key truck still started with broken key mind you left went to lowes. Bought tool 2 remove broken keys cost 6 dollars had it out in 10 minutes the people 5stars the prices negative 5 stars

Christin Elmer

I broke my car key and needed a replacement key. The associate whom helped me was very nice and outgoing. After getting the replacement key I left the store not thinking to check the key in my door because I was rushing to get to work after already being 2 hours late. When I got to work I locked my doors and went in, noticing I left my badge I returned to my car and noticed my key did not work for my locks I called Acme immediately. I was told someone would be sent out to unlock my car and make changes to my key. The manager called me later and stated he felt as if because of my mistake it would cost them money to come out and fix the key. I acknowledged I was human and made mistakes but the manager (Tim) went on to state my mistake is why I was having the problem and it would be money loss to him. The manager talked to me as if I were a child and was just overall rude about the situation. I did not appreciate that what so ever considering the Situation I was in.

Oddzilla James

Very professional.

Steve O'Connor

Butch did an amazing job of installing new locks and repairing and upgrading our existing doors. He followed through with extra help in programming. He communicated clearly and sent me texts with updates. Recently one of our locks broke and it was promptly replaced under warranty. Great Job!

J S

Awesome lock smith. We went here to get a key cut for an older BMW. Great customer service. Very reasonable prices.

Brad Turner

Needed to make a copy of a key to get into my house and ACME lock was able to make a copy for me in under 2 minutes. It was quite a relief since Home Depot and Lowes told me they would not be able to make a key for me at all due to the weird shape. Staff was very friendly and helpful during the short time it took to make my key and I will definitely be using them for all future lock and key issues that I have.

Robin Newport

Ky.

Mytee Quinn

Zero stars, nasty customer service questionable over charging practices. They were late to the appointment didn't fix the lock and charged $180 for being there less than a half an hour. Told my wife the replacement lock would cost $600? When she didn't agree to the price for a run of the mill storm door lock they charged her for the visit and for a exorbitant service fee hence the way overcharge of a $180! Do yourself a favor and avoid these shysters. I understand that you have to make money but there is good practices and just being rude and greedy! Run away! Take the lock off and go to any hardware store and get it done for less than $50. I'll spare you all of the expletives I want to use to describe Acme Lock!

KENNETH BROCK

I called and asked how much to re-key a lock set....told them that I was on the way. Drove over there with the locks..... They tell me that I will have to leave it...that there's no one there to do it. Why didn't they tell me that on the phone???? I needed to put them back on the door of the rental unit!

debbie dennis

Fast service

Rene Marquette

Had a great experience with Acme. Shannon and Jack were both fantastic and were a great help in an otherwise stressful situation. Competitive pricing, too.

stephanie Curtis

This company is WONDERFUL! My son lost his key' fob' to his car and the dealership was going to charge us $350 to replace it. Acme did it for less than half that price. They were very friendly, informative and professional! I will never use anyone else, but ACME in Cincinnati!

Dan Kemble

Prompt and efficient service. Nice selection of safes.

A.D. Coleman

Highly recommend this lock retailer. Acme re-keyed a lever lock for our office within 48 business hours, during a busy holiday season. Thanks for the quick turnaround!

cstrip99

Only locksmith available in Cincinnati area on Saturdays. Quick and got the job done.

Joshua Fisher

Excellent Service!! I needed a key cut for my truck because mine finally wore out and would not work properly in my ignition. I called to discuss what the process would be and spoke to Jack. He was able to explain the process, set up a time that work around my schedule, and during the process when there was a potential issue; he went above and beyond and was able to resolve it. With the amazing service I got from Jack; it is not hard to understand why this place gets a high rating. I will definitely reach out to you all for any further locksmith needs as well as recommend you all to anybody. Thanks Jack!!

Stephanie Lanter

I went into the shop for a broken safe, and it was open and fixed within minutes. I would recommend Acme for any of your lock smith needs. Very helpful, friendly, and above all honest.

Stephen

I had a broken car key from an older model Hyundai and these guys made me a key that worked perfectly. Could have cost me $200 to have a new key made and it turned out it only cost me $5.00. All thanks to ACME locks. Highly recommend.

June Nadir

Hats off to Jack and Tim!!! I needed a new key fob made for my car. It seemed like nothing was going right this particular day. I spent almost 5 hours at their location but the equipment needed to reprogram the key fob was out on emergency run after emergency run. Tim assured me he would send someone to my home (I live almost 1.5 hrs away). Sure enough Jack came to my home later that evening and had a new key fob programmed in NO TIME for half of the cost of the dealership! I thought I would eventually have to go thru the dealer to get a new key fob. So glad Jack was able to get the job done so quickly and professionally. Thank you both!!!!!

Danny G

Called for a price but when I got to the business they up charged for the programming when I was told what the price was if their only doing the programming ....I totally agree with the price but I was being told to cut the key it self was 45.00 plus programming 45.00 and when the person went out to the vehicle for 5mins said I need to pay another 40.00 for some type of pin ...

Chris Fichlie

Very knowledgeable and helpful.

Jeff Evans

Fast and professional!

William Eckstein

I was 100% satisfied with this company. Their Technician, Dan, was very knowledgeable, he fixed my door for me two days faster than promised!As for my company we will only use ACME for any door issues from this point forward!

Stephanie Wolf

I had a difficult lock situation. I had been to three other places who couldn't help me. The gentlemen at Acme knew how to fix my issue and did it quickly at a reasonable price. So happy with my service!

Drew Dawson

Such a great, helpful place. I have trusted them for years with my personal and business lock needs. Great people, honest, and fair.

Jeff Morgan

After sending detailed photographs, tech showed up with the hardware to repair and charged a $79.00 fee just for showing up.

Richard Hunt

Somewhat expensive but they do commendable work

Janice Jones

Finally we got locks made for our building thank you linda

Juliann Cairns

Jeff was great! He was professional, friendly, and went out of his way to provide excellent service.

Brian Henley

always helpful. free advice. usually same day on site service

Michael Reed

Ever realize that the people you are talking to know their job as well as you know yours? That happened to me at Acme. Walked in, before I finished describing my problem they had the parts on the counter and fixed it immediately. That is professionalism. Thanks for getting my 2002 Malibu back on the road with a functional lock cylinder! I have a feeling any naysayers are the types who want everything for free.

redd warren

Very knowledgeable, willing to take the time to answer any and all questions.Butch(tech)& Tim(owner)were both patient &easy to deal with. Fair & honest prices without any pressure..

Jose Davila Traavieso

This place is good to buy safe and replacement of a key. The place is great and the price competitiveness.

Kevan Jacobs

I love this place! The staff is super friendly and helpful and they really know what they're doing!

Tyler Wengerd

An okay experience overall.I had a few snags - they were disorganized with handling my issue, and there was a misunderstanding that I wish they would've covered/clarified better over the phone. I would recommend trying to speak with the technician directly if you're requesting auto key work. The technician seemed to know his stuff, though, and their prices were fair.If I had to have similar work done, I'd consider this place again but would call around first.

MSinCincy

Great family owned local business who treat you like family.

Michael Palmer

I was recently locked out of my vehicle and through geico insurance I filed a claim for roadside assistance...the company reps were nice I guess but their policies are ridiculous they wanted to see my title or registration before they would unlock my car. When I explained that I did not have this they then said they could except an insurance card which is crazy considering the fact my insurance company called them on my behave. I'm sure they are just following rules bit common sense needs to come into play sometimes. Needless to say I cancelled my work order and strongly advise others to ask questions before going with this company especially if they are sent to you by an insurance company. This was one of my worst experiences and to be denied services that were requested through a very reputable company such as Geico is ridiculous. I have personally contacted Geico in regards to this matter and I felt everyone should know what has transpired. If you here looking for assistance I would recommend Jack Rabbit LLC not only was my wait time ten compared to the 90 they quoted but the service more streamline

Charlie Peterson

They got me going

Derek Hayes

Great service

Jesse T

Good fast service

James Stewart

Good service

Thomas Ehmett

Did not have what I needed

Donald Fryman

Great place

Larry Weller

Very knowledgeable.

Donald Gray

Adam B

David Poston

Patrick Eborall

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