Name: Midland True Value Hardware
Address: 12012 Blue Ridge Ext, Grandview, MO, 64030
Telephone: +1 816-763-1300
Rating: 2.9400

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50 Reviews

Midland True Value Hardware

12012 Blue Ridge Ext, Grandview MO, 64030

truevalue.com

Call now: +1 816-763-1300

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Midland True Value Hardware Reviews

Andre

Lives up to the commercials about it being a good place to pick up hardware quick

Reyna Reyes

I have contacted this company via phone, email, fb post which they keep deleting, and they just do not seem to care. Do not order from them if youdo pray that your order is sent correctly

Vestrada Estrada

Good hardware store..has the mom and pop feel to it..they are stocked well also.

yohfdudhd lubdhe

I picked up 6 small bolts and the cashier asked me how much they were. After I said that I didn't know how much, she tried to charged me $14 dollars for 6 little bolts. When I said that is was too much, she said that I needed to go back to the back of the store and see how much they were. After I when and found out their price, I end up paying a bit over $3 dollars. If you buy at this store make sure to bring pen and paper so you write down every price or the stuff that you want to buy or you'll be given two options: go back and find out their prices or pay 5 times their price.

Nia Espitia

BEWARE!! Had the absolute worst customer service experience of my life with this company. I placed an order online for a few small items to attach legs to a dresser. The box the items were shipped in was MUCH too large for these items and poorly packaged. (I will attach photos in the comments). One item the package was completely open and missing its corresponding hardware (making it completely useless). The (6) legs I ordered were not the right size. Upon calling the number listed on PayPal to resolve issues I was met with complete and utter rudeness. David took the first call, I asked to speak with a manager after 3 attempts he never clarified he was a manager, but said he could help. I then asked if he handled online orders, his response, what company is this, who are you?, I stated I was not with a company just a paying customer and American citizen, he then respond with what do you want I dont have time for this and hangs up on me. I call a second time and a woman answers the phone, I asked to speak with the manager and she tells me he is busy so I am placed on hold. After 5 min I am disconnected. I attempt to reach them a third time, the woman answers again and I ask to have the managers name and for her to take my information so that he can contact me when he is available. She informs me the mans name is David and that the owner will be in at 7pm. I ask for Davids last name and she replies, Oh we arent doing that, right before she hangs up on me AGAIN and never took my information. At this point I am so shocked a business is even running with this lack of customer service. My husband serves this country and we have traveled a lot and seen a lot and I was absolutely appalled that this grown man and woman would act so nasty towards a paying customer. I was finally contacted through email to resolve the issue, long story short David Anderson was putting the blame on FedEx for repacking my box and losing my item.( Tell me why would FedEx repack a box that has been damaged just to replace it with another damaged box with poor taping and sealing and also not in a FedEx box!!) Later stated that it was not him who I spoke with on the phone that they are not linked with the brick and mortar store. (Yet they both have the name David Anderson!) I was offered a refund for the item that was missing the hardware or that they would send me new screws. I declined, because at this point I wanted nothing else to do with this company or its people. I asked for a full refund and they would pay the return shipping and I would mail the items back to them in the manner it was sent to me and in the same box. The next email I received was my last from them stating they would send me a form with instructions to return the items. Here are the following instructions per their form:Your RMA 1809 was authorized.Please, follow the instructions:1- The items must be in the original package and resalable. NO visible damage, writing or marks, highlighting, and/or odor. Products purchased in shrink-wrap must still be in original wrapping. Shrink-wrapped items that have been unwrapped are not eligible for return.2- The items must be received with in 30 days of the ship date. 3- There is a 15% restocking fee on all returns. If you are exchanging for another item you will not be charged a restocking fee. 4- You are responsible for shipping the item(s) back to Midland Hardware. Damaged or poorly packed packages may be refused at time of delivery.5- If the product being shipped back came in the product's original box do not write on the box, please tape a piece of paper to the box before writing your RMA number. Writing on the box can result in us denying your refund. Please explain to me why it was alright to SEND ME the items not abiding by these guidelines yet you set such a standard for returned packages that YOU are at fault for?? I did notice a $1.60 refund placed on my account. This matter is NOT resolved and I pray that this company changes their ways.

Tamala Stewart

This is for their online store - Outstanding service! I placed an order on Jan 21 and it arrived Jan 24, only 3 days later! My order was very large & double boxed. The lady I spoke with to place the order was very nice & helpful. I'll be ordering from them again. I'm glad I ignored the negative reviews because the service and product were both terrific. Sometimes I wonder if the negative reviews are from bots, especially when the reviewer has only left one review.

david wolf

Terrible! This company is a scam. DO NOT BUY ANYTHING FROM THEIR WEBSITE. I ordered six electrical junction boxes. One day after ordering, they told me the product would not be delivered for several weeks. I canceled the order on the website and by telephone. I was told they would stop delivery and not charge me. I found the same product on Amazon for $6 less and two day delivery. Despite never shipping the product, Midland charged me over $200 for a product I never received. I am currently disputing the charges through my credit card company. Beware--these guys will try to rip you off.

Stacey Ross

I love this place, always helpful and will go out the way to find what i need!!!

Theresa Anderson

THIS COMPANY NEEDS TO BE REPORTED TO THE BETTER BUSINESS BUREAU!! DO NOT ORDER FROM THEM! Or at least read their returns policy which is basically just a list of reasons they will refuse your returned package and charge you AGAIN for returning it back to YOU! Looks and sounds like it was written by a child. Seriously, this companys website should come with a warning: BUYER BEWARE!

Manny arroyo

Greetings from California, best pricing on the internet. They beat that big company AMZ by $3.00 per item. Kept me updated throughout the whole shipping process. Item made it to CA in two days. You have found a new loyal customer. Thank you

Lainey m

I HOPE SOMEONE READS THIS REVIEW AND DOES NOT PURCHASE FROM THIS BUSINESS!!! I placed an order online and tried calling for days. I called before they shipped to make sure I would be receiving the correct item, no one answered the phone. I then received an email saying my order shipped and just hoped for the best. I get my order and part of it is incorrect. I called and emailed to try and get issue resolved. They never responded to email. I had to call and call and call before I got a live person on the phone. She wasn't helpful. Hung up on me twice. Long long story short, they sent me an email saying that I can send back for refund, I have to pay shipping and restocking fee! Buyer beware

jim Sawyer

Great place, easy in and out, plenty of helpful people

Fred Vannucci

I would give them a Zero if the option was available. I've ordered from this company in the past without issue, but over the past two years orders I placed were never shipped. Someone in their shipping department creates a FedEx shipping label to give the impression the order has been shipped, but the order hasn't actually shipped. The tracking information doesn't lie. If an order is placed and payment is received, I expect the order to be processed and shipped within two days. When that doesn't happen and someone shows the order shipped when it really hasn't, I consider that theft. I've sent two emails, neither of which received a reply. Do yourself a favor and do not purchase anything from this company.

Wes Yarbrough

I found this company online and was happy with their pricing. However, I called two days in a row to find out when my order would ship and the customer service rep would only tell me that I would receive an email when the order was processed by the warehouse. I quickly decided that it wasn't worth the hassle and I cancelled my order.

Trevor Ervin

When I received my shipment there was no receipt in the package and half of my order was missing. No one answers the phone when you call either. NEVER PURCHASE FOR THEM!!!!

street urchin

I don't think a lot of the reviews here are fair. This isn't Amazon prime fast, but I ordered 12 doorknobs and they were delivered within the time span they estimated, comparable to home Depot or Lowe's shipping speeds, and the order was correct with no damages. All these 1 star reviews terrified me and I almost didn't order, but I'm so glad I did because it was 1/4 the cost of every where else!!!

Cliff Adams

Good people, clean store

Alex Rahimi

I placed an order for the 4 uplift post Base Z-Max, High Load. exactly 14 days ago and to be received by my house in 5 to 7 days. I never received anything from them not even an email. I try to call them and there phone is not for customer service. I was holding back the job because of these post Bases .When I finally find the way to call them, a Lady with the name of Leigh answer the phone and told me that they never shipped the items. Then very rudely way, she said I can refund you. I asked her if she would expedite this order, and she rudely said NO . I would never ever buy another thing from them again. I would never trust this company .

Surfsidecary

Absolutely no customer service on placed orders. Order placed 2 weeks ago. Have sent several emails asking for order status and filled out request for tracking on their website. No phone number to call for order inquiry. Called and was told to send emails - no reply. Would give a 0 rating if possible. They have my money and don't care about customers.

Matthew Evans

Ordered 10 louvered vents from this place on 8/29 to be delivered in 5 to 7 days. About didnt go with them because of their 3.4 rating online, but their price was better than everyone else. And now i see why they have a 3.4 rating. Called today because they had not arrived yet. Lady checks and says they were not shipped but they were paid in full. Asked her to expedite overnight because they are for a job, she declined to do so. So i told her now i understand their rating, she says okay being very rude and then didnt say anthing else but is there anything else i can help with, but still had not resolved my issue yet. Told her i wanted a full refund and explanation of why i didnt receive them but they took my money. She hung up.STAY AWAY, ABSOLUTELY DO NOT USE!!!!!!VERY BAD BUSINESS PRACTICES......

stim141

Do not order anything. Order Japanese Maple fertilizer - received and was produced 4 years ago. Cannot use. NO humans will answer phone. Repeatedly emailed - sent photos - no response. Have to initiate chargeback from Chase. STAY FAR AWAY.

Warren Whitby

I placed an order on Sunday night, and received the order Tuesday night. I am very impressed! I will say that their email notification system isn't the greatest, since I received an email when I placed the order and one when it shipped. However, I got the order shipped email 6 hours after my order was delivered.

Ralph Allocco

BUYER BEWARE!! If I could give MINUS 5 stars I would! I've been in customer service for over 35 years and have NEVER been treated worse by a company!! First they sold me a product that's not supposed to be sold in my State (Fl.). When I tried calling to cancel I find out they don't answer the phone for Customer service, you must email them, so I did. They said it's already being processed and can't be cancelled, so I refused the shipment. 4 WEEKS LATER I had to call the warehouse to make sure they received it and Midland Hardware began sending me a series of emails that were demeaning and very disrespectful!! Blaming ME for not following instructions for returns on their website. So now the combined 3 different restocking fees and shipping charges (incl. return shipping) amounts to 80% of the total i paid and I'm receiving a $6.83 refund. Wish I would have read these other reviews first.

Amy Melton

Amazing paint, friendly and knowledgeable people to help you find stuff, good prices on things like water heaters and AMAZING prices on very high-quality paint. Not a huge selection of a lot of stuff but has most of the basics. Our local hardware store of choice. Home Depot is closer...True Value is better!

Oval Changeling

BUY WHATEVER YOU NEED SOMEWHERE ELSE! This place is terrible! They have no phone to call and it takes repeated emails and filling out their online form for them to respond. They sent us the wrong item and two weeks later still have not sent us a return label. Our next call will be to our credit card company to dispute these charges. Avoid doing business with company at all cost!

Mike Peters

This is a dying hardware store! Never been there before and won't go back.We stopped in to pick up a jug of Copper Sulfate, a big one - like 5lbs. Having worked in a couple of hardware stores, I know my way around. I found the Copper Sulfate with ease, but the largest bottle in stock was just 8oz.After a lengthy search for a salesman, I found one back in the shop in the center rear if the store. I told him what we were looking for and I he told us.... 'That's over in isle 31.' (I think that was the number) I told him that we were just there and that the biggest bottle was 8oz and that we were looking for at least 5lbs. 'Why are you bothering me then?'He was right, but really, why was I even there?

Andy Bartels

TOTALLY INCOMPETENT!!!Ordered deck pier footing brackets on 8/13. The site says delivery within 5-7 business days. Now they aren't going to be here until 8/23, and it will rain prior to then. I'll be sure to thank Midland Hardware when I'm pumping water out of my footing holes because they dropped the ball.

Barbara Edenfield

This store has the mom and pops feel to it. The employees were very very nice and helpful. I don't go to the hardware store very often LOL but it's definitely one that I will be going back to. It is easy to find right off the highway and off of a Main Street.

Denise Zarate

My husband ordered 2 2 pack tape measures. He only received 1 of the items. He checked out as guest so he had no proof of the purchase other than the order number. After waiting for a week and half for a response on the missing item an invoice was made out on the same day I received the response that showed he ordered a different item. Dont think this company is legit.

Chris D.

Excellent prices and service. I contacted them on facebook about my order, and they got right back to me. They were extraordinarily communicative and helpful. Their prices are excellent, and the quality of the gable vents I bought from them is far better than I expected. They were delivered in 5 business days in great condition.

BlissfulPride

Simple, to the point hardware store. They seem to have everything you'd need and the lady up front was very personable and friendly.

ggreen Super

Did not ship entire order. No proof of delivery proof available from FedEx. No response from company after many attempts email/phone/form online. Looks like everyone has same problem with their shipping.

Jasmine Star

If I could give zero stars, I would. I ordered from Midland online. I never received the product, and was never given a tracking number. Several weeks after the expected arrival date, I emailed Midland and didn't receive a response. I tried calling their phone number given on their website--no answer, no answering machine. I also tried calling the number on my credit card statement. Same situation: no answer, no answering machine.

Mark Wilson

Good selection and awesome service! I went in for a piece of glass that I needed cut to a specific size. I goofed and provided to wrong width. I returned and had it recut. I got the appropriate ribbing and great service anyway! Thanks!

Elena Dunson

It was ok

John Bruce

Excellent place large variety of hard-to-find items most other places don't carry

Gary Franklin

Personnel was very helpful I will go back when I need another screw or two

abigail ruffin

It was great. They had what I needed. Very friendly and helpful staff.

Junia Beveridge

Midland True Value is great local place for all those things you need to complete the little DIY jobs. Nuts & bolts, keys, tools, basic electrical and plumbing etc. The staff have been very helpful and friendly nearly every time I've gone there.

Patty Sitzes Peterson

Midland does not have a phone number. After attempting to set up an Account unsuccessfully due to an 'error' in their system their was no way to place my order ( over $1500)Complete waste of time.

Will

I really like this store. The staff are knowledgeable and helpful. It looks like this store may be closing soon. Most of the shelves were empty or barely stocked.

Michael Szelong

I really can't believe these guys can stay in business. Their processes/systems are so broken and the customer (and their customer support people) bear the brunt of this ridiculous vendor.So, I ordered some screen frame kits and screen material on line with these guys as the kits were on sale. I received a confirmation of the order but did not receive any shipment confirmation or tracking. 8 days later I get a package without the screen material. Had to wait over weekend till Monday to get a hold of them. It took 3 calls (just ringing and then cut off) before a nice customer service person picked up the line. I asked where the shipment confirmation was as never got it and I wanted to see if this was a miss shipment or back order as well as the tracking number. She said sometimes the warehouse systems do not provide shipment confirmations. So, she investigated and found out the screen material did not ship.Surprised, I asked how a customer was supposed to know how and when it would be delivered and a phone call into them was only way. She looked and said she could ship from a Texas warehouse and it would take a day for processing and another 5-7 days for delivery. At this point, I asked for a refund so I could purchase elsewhere and requested a refund on shipment as I did not receive the whole order. She said she needed to get her manager to approve refunds, so I waited another 20 minutes before the manager to pick up. Manager acknowledged that the warehouse does not inform them (or me) of a non shipment of an item and she agreed to issue the refund. This has got to be the worst on-line shopping experience I have ever had, how can you charge someone for a full order, only ship part of it and not put it on backorder and not notify the customer?!? With these incomplete systems, they do not deserve to be in business. Certainly not worth the time or the aggravation, do yourself a big favor and shop somewhere else.

Michael Dziedzic

Old fashioned and easy going. Close by and very helpful and friendly.

Elizabeth Griddine

Love our local True Value! Friendly service and easy shopping!

Kerri Rose

These guys are great. I've order from them three times now for knobs and handles for my kitchen and for towel rings and bars for my bathrooms. I don't know about in-store, but the big box stores can't even beat their prices. For all of my knobs and handles, Home Depot and Lowes came in about $300. Midland came in at $85. No joke. And their prices for the towel bars and rings I ordered were also about 30% less than the big box stores and other sites online. Shipping was timely and notifications via email were received every step of the way. Thanks Midland!

Stephanie Pettit

I am exceptionally pleased with Midland Hardware. I ordered several new doorknob sets for my home, and they were shipped promptly and as described. When I realized that I had not bought the correct knobs, I sent an email asking about how to return and exchange them for the correct ones, and Emily responded quickly and made the process easy for me. They shipped the second order to me quickly, as well. I would definitely do business with them again!

Katie Garcia

Dont bother bringing your window there to be fixed. Bring it to J and J screen company.

Debbie HJ

more expensive than walmart..but u can get in and out quick. cashier was very nice

Rob Meade

Note to those ordering online... If you pay by Paypal if the email you use on Paypal is different that what you specified upon ordering the product you validation email will automatically route to the email you have listed in Paypal. This created some confusion for me and after visiting Midland Hardware website realized that they only support you via email. There is no phone service setup. My shipment however does appear to be on time and should have it today. Just know there is no phone number to contact when following up on orders.

S Wms

Ordered 3 bird feeders. One arrived without a top. Have emailed company 3 times, attempted to contact them through their Facebook page, and tried to call them. No response. I have documentation and pictures. Filed complaint with BBB. Company did not respond to BBB.

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Midland True Value Hardware

12012 Blue Ridge Ext, Grandview MO, 64030

Midland True Value Hardware Reviews

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