The Mail Drop Reviews

Janette Kingston

I wanted to review for some time, I have paid for a mailbox for 3 years now, and I like the location, but i have a few suggestions. #1: when some one rents a box, it is unreasonable to make them wait to get a package. For example I came in many times and there is about 3 or 4 people waiting for other reasons and I come to get my mail and have a package. I am almost ALL of the time waiting for the other people, but I would like to be noticed and it only takes literally less than 30 secs. to hand me my package. BUT I wait for over 15 minutes for you to get through all of the people then you walk over to help me get my package. I just want to get my mail and go, but this process you have makes it so hard. I don't want to just cut in line but if this takes 30 seconds, why the wait?#2: You need to get some organization for the back area. This really looks messy and it makes it look like you all are not organized. This has gotten worse through out the past years. This needs to be organized so it can show that you all know what is going on back there. Half the time you are scrambling around to find packages. You could get a system of having them alphabetically on a rack versus on the floor. I am sure you could see this yourself, I just thought I would comment. I hope that you can fix this. Its frustrating to be a paying customer year after year and see all of this going on. Its absolutely great that you have so many customers but if you had a better environment and better customer service this was be a 5 star rating.

Shawn Wentz

Great experience. Great staff. Thanks!

Tracy Webb

The gentleman in the store was very nice, helpful and professional. I had to ship something very heavy, via UPS, and I was worried it was going to be very expensive, but it wasn't at all. He packed it wonderfully, too, which wasn't easy! I will only go to this store from now on to ship anything! Highly recommend this store.

Haydee Sanchez

Awesome customer service. They go above and beyond to help you .overall great place.

Lou Hegwer

good service, friendly people

Joel N. Reagor

These people go above and beyond to provide excellent customer service. Thank you Mail Drop!

Charles Meador Jr.

Do not go here! My family sent a letter FedEx that should cost less than $10 and the Mail Drop charged her $29!?!? My mom had no idea of the price difference at the time of the transaction.

Emily Wright

Very friendly staff

Sydney Stevens

They are always very polite and helpful.

Raymond Goff

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The Mail Drop

821 N 27th St, Billings MT, 59101

The Mail Drop Reviews

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