Name: Suburban Lock & Key
Address: 3122 Delaware Ave, Kenmore, NY, 14217
Telephone: +1 716-876-7735
Rating: 4.1200

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50 Reviews

Suburban Lock & Key

3122 Delaware Ave, Kenmore NY, 14217

suburbanlockandkey.com

Call now: +1 716-876-7735

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Suburban Lock & Key Reviews

R RColin

I locked my keys in the house. Called SL&K at 857am and was back in my house by 920am. In 12 degree weather that level of responsiveness is sincerely appreciated!! The tech was fast, friendly and knowledgeable; and I am really glad that he was the gentlemen sent to help us! Many thanks!!!

Thomas Wiley

The only place to get your lock and keys

Roscoe Henderson

The gentleman in the shop are very knowledgeable on 99.999% of the questions you have. Today, I asked the guy, did he know you can speak to some locks using Alexa from Amazon, and the look on his face was priceless

Paul May

Cheap and quick. If you have more than one key for your house, just stop it. They'll rekey a lock for $15. Just get them all set to the same key

Nouraldin Taefi

Scam artists!!!I asked them to re-key the lock for my rental property, (assuming it would be around $50 like so many times I have had other companies do that) and they charged me $355.60. I called and asked about the outrageous charges and they said we had to replace the lock because it was stuck. They didnt bother to call to confirm if I wanted them to do the work for that price. I was on the phone with them for over an hour combined and they dont care about customers and just give excuses to defend themselves.Call another company and save yourself a big headache!!!

Grant Keene

Great company they take good care of you

Dan Martin

They weren't able to fix my 100 year old door latch but they tried and were very helpful thru it all.

Cliff Tremblay

Every person that I have dealt with is always very nice and extremely professional. They did a great job on my new locks. Thanks for helping to keep us safe in our home.

W Azure

Needed a special lock. Tried calling, no answer. Emailed them about the lock. They said yes they have it. Got there, waited 20min for someone to assist me. Then told no we don't have those and know of no one that does.

ebay listing

As a business owner myself I appreciate going the extra mile and top quality service!

Diana S.

We use them a lot for a work account. Every time I am there the guys are so helpful and nice. Fast service and reliable!

Mark Waltman

Good service and follow up on research. Realistic promises on time frame. Very friendly and helpful. Much cheaper than a dealer for a chip key.

Jillian Dominiak

Brandon was very helpful and quick

Megan McPeek

They're awesome! Friendly, well staffed, great prices. They made a key for my scooter after I lost my only copy. It's not a popular brand that most have worked with but they were able to custom fit it. I am so happy with their service from start to finish.

Susan Okoturoh

Helpful.

M K

Really great. Fixed my lost key issue immediately.

Jay Avis

Bad for business $200 for a copy of a car key went to Walmart to got a copy for $90 why pay more when you can pay less for the same thing not that desperate

FRANK MAGGIO

Great guys , they get the job done

C L

Great service, great crew!

Ron TheTruthSeeker

Went there last Saturday around noon and no one was there. It says 24hr emergency service but yet I couldn't get anyone to answer the phone provided either.

ahmed murshe

Excellent service

Tj Mci

I just today went to the store on Delaware avenue in Kenmore. I drove about 15 minutes to get there for 4 cylinder locks for a project at our church. I went to the counter and explained what we were doing and told him that i wanted locks all keyed alike.this guy all of a sudden went full blown attitude , gave me a look and threw his arms up in disgust. I don't really know what I did or said wrong but all i know is I went out of my way to go to a locksmith to get locks and didn't realize that I would have less problems online.I can spend my money anywhere, how is it such a battle to get service today???I purposely went to a local small business in our area to help them.Mistake,and lesson learned.

Patricia Donovan

I have gone to Suburban Lock and Key for decades after finding that many key replacements I'd had made elsewhere just didn't fit the locks. Never happened with Suburban.

Keith Curtachio

Very helpful and knowledgeable staff. It is great to have experts that you can walk in and talk with. They are also professional key cutters that can duplicate unique keys unlike the machines used at a home center. They have standard locks as well as electronic locks. They also carry a number of models of safes on site. Go talk to local experts, they offer a lot more to our community than just a product. Buy local!

Val Amos

Excellent service, prompt arrival and an awesome person that did the work. I would definitely recommend them. This was for the Kenmore site.

Donnie Amoia

These guys are the best from getting you into your vehicle or just simply making a key. Prices are great and staffs knowledgeable and very courteous.

David Hahn

Prices are great and fast service

Joe Lilienthal

Excellent service

tomvitale1

Excellent service

David Vanini

custom doors for me. Excellent job and service

Christian Martinez

I needed 3 locks on my new home re-keyed. They showed up on time and had the job done in a half hour for a very affordable price. The locksmith was friendly and knowledgeable. Highly recommend!

ImReally JustMe

Got some tubular keys made for a project, very reasonable compared to replacing the lock and keys with new. Very professional bunch of people working there. Only drawback is that they don't accept American Express.

Brian Obrien

Above and beyond. Great knowledgeable service and the best prices. Highly recommended.

Graham Johnson

Very nice guy came and had the car open within five minutes, and a very good price too, I also had a spare key made for $5!

Dan Whitcomb

Go to place

Kelvin R

Fast, safe, and professional. I'm a Soldier visiting Buffalo and my wife and I got locked out of the car. Not only did he get us back into our vehicle, but he expressed much gratitude for the service of our great nation. It really meant a lot. I highly recommend this company.

Mike R

How do you spell RIPOFF? Easy.... S U B U R B A N. Vehicle key replacement..... straight all metal non chipped key...$175.00. If you have a new car with a chip in the key...$295.00. Better to just call the dealer with your VIN and have a copy of the registration with your name on it.

Eric Davis

Very professional and knowledgeable and helpful.

Larry Mcquown

Very friendly place, took care of my needs right away.

Mark Zalikowski

Friendly and knowledgeable staff, never had a bad key or lock.

Elizabeth Tongue

It was easy to get a couple of keys made here. They are a full service lock shop.

William Seychew

Not particularly friendly, but they are actually there during their business hours, and are able to make most (not all) keys which the chain hardware stores can't do.

JoAnne Renee

When my only key to my 2005 Honda broke, I was referred to Suburban Lock and Key. I went to them on the Wednesday afternoon before Thanksgiving. They were able to make a new key within about 15 minutes but once they tried it in the ignition, they were unable to remove it. After a frustrating 45 minutes or so on their part, I offered to have someone pick me up so that they could work on it after Thanksgiving. As it turned out the tumblers in the car had become misaligned - probably due to the wear and tear of aging. They ordered the needed part and went the extra mile by not charging me for all the labor involved in trouble shooting and fixing the problem. These guys are the best!

Jaelyn Jade

$120 to open a car door? You guys are nuts.

thom schmid

I am not at all surprised about the recent news article.Years ago, I had a problem with one of their locksmiths who was called to re-core a lock. The man was extremely rude, argumentative and ended up threatening me. The next day, I called their corporate office and received a call back from the owner, a Mr. Kroll or Krull. Unbelievably, he was even more hostile than the locksmith on scene. Mr. Kroll took the side of his employee and accused me of lying. I vowed never again to do business with them. Years later, my business had to replace and/or re-key a large number of locks. Our maintenance staff was about to call Suburban Lock and Key, but I quickly overruled their decision and advised them never to do business with Suburban. A few of the vendors I deal with have also related similar stories about the lack of professionalism at Suburban Lock and Key on Delaware Avenue. The recent article on News Channel 4's website illustrates that they have never changed their greedy and unprofessional business model.

Richard Sterling

My elderly mother had an issue with their store on Delaware Ave. She was embarrassed about being 'ripped off,' and the issue only came to light months later, when family members found the receipt for work that was supposedly done. By then it was too late for us to do anything. If I'd known then what I know now, I would have filed a compliant with the New York State Attorney General's Office. For anyone with a legitimate complaint, do not use the BBB, they have no enforcement power, and are primarily running a 'pay to play' scheme. Businesses that pay a $500 annual membership fee to the BBB get a favorable rating. So instead of the BBB, use the NYS AG's Office.

Jessa Collins

Very professional, fast, friendly and affordable service!

Richard Mackiewicz

Good, fast, and affordable lock & key service.

S Shahin

I called in needing something that they were not able to do. Instead of just saying 'no we dont do that' and hanging up, he gave me advice on how to solve my problem.

Danny Mcgarth

Fast helpful service

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3122 Delaware Ave, Kenmore NY, 14217

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