Name: Swanson & Sons Lock & Safe Company
Address: 2550 Santiam Hwy SE, Albany, OR, 97322
Telephone: +1 541-928-9417
Rating: 3.9143

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35 Reviews

Swanson & Sons Lock & Safe Company

2550 Santiam Hwy SE, Albany OR, 97322

swansonsafecompany.com

Call now: +1 541-928-9417

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Swanson & Sons Lock & Safe Company Reviews

Lynette Sutton

Nice guy

Brittany Estavillo

Very nice and helpful. They weren't sure if the key they made would be the right one to start the motorcycle since we were only able to bring the helmet lock. However they said if it didn't work they would make another one at no cost to us if we brought the ignition in.

Skye Couvrette

I didn't actually use their locksmith services, though they offered what I needed. Instead, I asked them about breaking the lock since it was cheaper to break and replace than have them come out to my home and otherwise unlock it. They were super helpful, walked me through the process, and I was able to save myself a lot of time and money. They were knowledgeable and congenial while talking over the phone. I hope to never need to reach out to them again, but if I do I won't hesitate to contact them and use their services.

Kayla Gibson

Incredibly friendly service! Didnt have to wait long at all, especially considering there was another customer ahead of me. Very reliable. 5 stars would recommend to anyone:)

Aaron Cunningham

The guy there at the country, I had a key I needed a copy made and a couple of them little things to go on keys tomake them easier to find. Sorry I'm not a corporation needing 200 keys made, but it was almost like I woke him from his nap. He was kinda rude, and like he would rather have been anywhere but there. So I guess I will take my chances and go somewhere else. Anywhere else I think people would be grateful for a customer to come in. Sorry I was such an inconvenience to your day. Don't worry it won't happen ever again.

Loree Rose

They have the best lunch specials !! Good food

Tony Meyer

What a rip-off, They refuse to cut a key that doesn't come from them. Taking a $30. expense and turning it into a $150. expense. Had tried to use them in the past and found them to be more expensive than anyone else out there. Steer clear of these clowns they want to convince you cutting a key is rocket science. If it comes to programing something, look it up online you can do it yourself with actually less aggravation and much cheaper. Got my issue resolved for $29 key, fob and programed vs. the $150 these crooks wanted.

Sheryl Osborn

They told us over the phone how to fix our problem! On a Friday night when nobody else would help us. Thank you kindly team! Taking them a seven layer chocolate cake Monday. Your our new hero's!

Keri McKenzie

Reliable locksmith. Good service.

Kara Sloan

I called here on 6/13 around 11 am and the guy i talked to was very nice and very helpful and i would recommend this place to anyone :)

Hanna Inocencio

This is the second time we have used Swanson & sons. The first experience was okay, but this second experience was beyond terrible. Their pricing is decent, however you sure get what you pay for. I manage a busy dental practice and we needed to re key our whole building (mind you obviously we have patients during the day.... because we are a dental office) we have one exit door in a patient room... I explained to the young lock smith that I will try and keep the room clear so that he can access the door when he needs. He took so long with the other doors (which really isnt that big of a deal) that when it came time for the door in the patient room their was a patient in there so I asked him to wait approx 5-10 minutes while the doctor quickly finished up. The reaction I got the from the lock smith blew my mind.... he literally threw a fit about having to wait. Threw his tools on my waiting room chair as he huffed extremely loud and I asked if their was an issue and he said yeah I have to wait. I let him know if he wanted to leave he could come back and I could assure the room would be clear and he said he would have to charge me again. So as he waited he continuously jingled the keys, huffed and stomped his foot.... I asked if he wanted me to take care of the bill while waiting and he said he hadnt written it up yet... and decided instead of using his time wise he would stand in my waiting room causing disruption! AND I HAD A PATIENT IN THE WAITING ROOM. Talk about embarrassing. To top the situation off when I was closing our office I realized our front door dead bolt didnt lock correctly.... I had another company come fix it because Swanson and Sons customer service was the worst I have ever received from ANYONE in customer service. So terrible. I will never use this company again.

Jodi Douglas

Absolutely wonderful customer service. They saved the day for me. My daughters car key broke off in her ignition and I was halfway across the country. They were able to fix it for a very low cost and get her on her way again. Many thanks! Would highly recommend!

Michael Angelo

Garbage. I went in to have two keys made. The service was fast. Now I got these keys made to give to the rental company who was renting my house but the keys didn't work! I had a renter drive 30 minutes and didn't work! Now, my bad for not making sure the keys worked first. However, I only went to kiosk machines where they didn't work.So I called and person who made my key was like, 'Maybe you had a bad original key.'What? No responsibility bad service. There's no way they have that many legit 5 star reviews

Melody Acree

Keys and a bunch of important things got locked in our van at 530/6pm on a Saturday. Sawnson showed up super fast and had it unlocked in no time. Super grateful and highly recommend!

John Origer

Good service, knowledgeable staff.

Maureen Leong-Kee

We had such a great experience with Swanson & Sons! The guy came out right away on a Sunday. He was professional, courteous, and knowledgeable. He explained details about what he was doing and the differences between the locks for our home. I would definitely recommend them!

Stephanie Richards

Great service! 2 hours from home and we'd locked ourselves out of our camping trailer. Called and within 30 minutes Ron arrived. Super friendly and efficient, he saved the day! He even offered to create a new key for us (we'd have to go into town to do that, but still very helpful). Thank you Ron!

A W

Showed up with a safe that we had lost a key to and their response was 'What do you want from me'. Then, after having to explain what was needed(should have been obvious), they said 'Well we are closing in 6 minutes. Definitely not schooled in customer service and we will no longer use them. Why would anyone want to give them their money? Find someone who actually cares about and treats their customers with appreciation and respect.

Ben Faxon

Younger kid was rude and gave unacceptable customer service. I get that he couldn't cut my keys but when I asked why, he gave an attitude and told me 'he didnt care if I bought his keys or not.' I work in customer service and you don't use that kind of language or tone when talking to a customer. He has a lot to learn.

Jeremiah

My car key broke off into the door lock. They fixed it quickly and gave me a great deal. Thank you!

Jay VanValkenberg

Went in to have keys cut for my new to me car, because I bought the remote keys elsewhere, they refused to cut them. It's 'Company policy'. They will never get my business again.

Adam Hawk

Arrogant and pompous is all I have to say

Michelle Davis

Ive been going here for years and never had a problem.

Pat Bender

Don't let the size of this little shop fool you. These guys know their stuff and have handled anything I have ever brought to them. You can have a key made at a lot of different places now but if you want it to work the first time, have it done here.

cindy zygai

Great place, they were able to make Ford tracor keys for me. Very friendly service.

Will P

Super fast service. Nice guys in there.

Chris Oberg

About a month ago I called swanson & sons, Asked if they could cut a vw key if i ordered one online. They said they would need to see the key. I went down there the same day and showed them my key and they said 'no problem, just bring it in when you get it. We cannot program it though, and it'll be 20 bucks to cut it' I wasn't worried about the programming because i can do it myself with VCDS and VAG-COM. So i ordered the key and it came in the mail a few days ago. I took it down to them and a different guy said 'they cannot cut a key that is not theirs, it's against our policy' and that THEY would have to order a key then have it cut for me. They don't even cut VW keys at their location. He told me 'He would have to call a guy that cuts high security keys, and that his price is about 45-50 dollars' But i would still have to order a key through them for him to cut it. So now i'm stuck with an uncut key i paid 50 bucks for to avoid paying the dealership 250+ dollars. and I left work early 2 days to make it to their shop before they closed. I am going to avoid this place at all costs now. Not only did they lie to me, they made me loose 50 bucks on a key that is now turning into a paper weight.

Mike R

Great service! They fixed the jammed lock on my truck in less than an hour and made me a spare key at no extra charge so I wouldn't have to wait around.

Ashly

Came out on a holiday weekend to save the day. Thank you!

Rhonda Gibosn

Kev Nap

Gary Evans

Mathew Morris

justin hoerauf

Zack E-C

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Swanson & Sons Lock & Safe Company

2550 Santiam Hwy SE, Albany OR, 97322

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