Name: Outlet Key Shop
Address: 3635 Western Ave, Knoxville, TN, 37921
Telephone: +1 865-523-4541
Rating: 4.5200

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50 Reviews

Outlet Key Shop

3635 Western Ave, Knoxville TN, 37921

outletkeyshop.com

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Outlet Key Shop Reviews

Glendora Clapp

I wanted additional security by adding a second lock to our door. The technician arrived on time and patiently discussed my particular needs. As a 77 year old woman, I'm accustomed to being talked over, brushed aside, or ignored. He was most professional and took care to listen and advise. I am very happy with this company and would HIGHLY recommend.

melissa lee

Great, fast service. Very reasonable prices.

Ashraf Ali

Such a great, great shop. Staff was very friendly, efficient, and on point. In and out within 10 minutes with a new copy of my car key. Plus, they even followed up on a technical question I had! What a great store. Definitely give them your business.

Tiffany Rainer

After spending a $163 on having a key made because my key doesn't work in my lock only to have this key not working a whole 22 days later. The little 4 eyed guy in the office talked over me and wouldn't listen. By phone they told me to bring the key in then when I get there he says it would work better if we had the car here. I talked on the phone with you 4 times and told you the key won't unlock my car doors. He just wanted to charge for coming out again cause they said it would be $50. I explained my lupus and diabetes and I just wanted to make my Dr's visit. Do you think he cared? Noooo. He's rude and his affect shows he shouldn't deal with the public. So here I sit missing my Dr's appt and still can't get in my car. I have receipts over $1400 later proving that it's not my battery alternator or anything else HE TRIED so they wouldn't have to fix this default of a key. Definitely wouldn't recommend them and won't use them again

Joe Church

Very helpful

No Prize

The job was done before I could blink, great price, and best of all, the nicest, most professional guy I could have ever hoped to do business with.

Liz W.

Wow! I cannot believe how helpful and dedicated Outlet Key Shop was to me today!!! I had a very tricky situation with my car key/fob and Outlet Key Shop rose to the challenge with great customer service and thoughtfulness. I now have a working spare key for my car (with tricky fob) and I am so grateful! I will never go anywhere else for any type of key or lock. We are lucky to have such a service minded business in our community.

joshua hutchens

Excellent service. I always use this place due to them always going above and beyond. I've used them everything from simple padlock keys to automotive keys to reworking a lock for my work truck. You would be daft not to use them.

Erica R

I had a key fob made for my mother's car May 6th. Exactly 22 days later, the key fob stops working and they refused to send anyone out to remedy the issue. That's $164 down the drain for their cheaply made material. not to mention the key doesn't even turn in our ignition or unlock the door manually. They are very unprofessional and could care less about their customers. I will never do business with them ever again.

Glenda Morton

Saved me money. Dealership wanted $250+tax. By visiting Outlet Key Shop, I ended up with 2 keys for $82. Highly recommend this business. Great service. Great price.

Jazz Wright

Great customer service! Keys in less than 5 minutes. TY

Jim Hinton

Absolutely phenomenal service! They were very helpful in helping me fix my key fobs and keys for my daughter's car. Went over and above. Highly recommended! You just don't find many places like this anymore that care about their customers as much as they do. I will absolutely be back. Thanks!!!

Michael Gregory

My wife and I moved cross country from Phoenix to Knoxville recently. After packing our moving truck in Phoenix my wife realized someone stole her car keys. The key fob and all. Upon arrival in Knoxville we contacted the Toyota dealer on Parkside Dr. They wanted $188 for a new fob, PLUS $75 to program it! We did some leg work and found one on Amazon for $30 including 2 day shipping. After getting the key, we were referred to a different locksmith by a Lowes employee. They did a great job cutting the new key fob, however they don't program them. So we basically had a useless key. We called Toyota once again and they told us to contact the company across the street form them as they don't actually program the keys themselves...umm..what!! So we did. They couldn't program the aftermarket either. We thought we were stuck. The next day we called Toyota for clarification, and now they said they CAN program the key at the dealership, BUT it was going to be $128 and NOT $75, and it would take an hour and a half!! WHAT!!! So now the Toyota dealer was price gouging us!! We did more leg work and eventually got referred to the Outlet Key Shop by American Radio. We were told to ask for 'Doc'. They said if he cant do it nobody could. After arriving at this business, we were told it would cost $45 regardless if the key programming worked or not. We understood and at this point we were willing to take the gamble. After MAYBE 5 minutes, Doc had the key programmed and it works like its brand new!!! All employees here are very friendly, personable, HONEST, and informative!! Toyota was a HUGE disappointment!!!! We cant say enough about this place. The only regret we have is that we didn't find this place BEFORE everything else happened. BUT WE ARE SURE GLAD WE ENDED UP THERE!! Do yourself a favor and make this your first stop! It will be your ONLY stop you need!! Thank you for making us feel welcome and for your awesome business!!

Randy Abernathy

These guys are awesome and they back their work better than anyone. Ive used them for my business over the last three years and I can not recommend them enough.

Night Fire

4 different calls through automation routing to Knoxville office and no one will answer the phone.

Dallas Ludwig

Literally where I get anything done, from large rekeying jobs to programing keys for my car. I've always had a great and personable experience even when using them for emergencies!

Ashley Roush

Super Nice. Made me a Key for my Van from mine that had snapped in half. They saved my day for sure!! :)

Brett Cassidy

I love this place! My car key broke, like the plastic part that connects it to the key chain. I was prepared to pay up to $50 and it was less than $5. Granted, my key is just a key, not a key fob-key combo, but they have those there and they have the regular key fob sans key, just all key related things. It took maybe 45 seconds to do. I'm tempted to break/lose more keys just to have an excuse to go there and be delighted by how little I have to spend to get them replaced. It's also like five minutes away from my office. Customer service was also great. If you need keys or other key-related things, go here first.

Juan R Gomez Hoyos

Super friendly staff, fast service at a reasonable price.

Tom Moseley

Great staff, keys made on the spot for a roof rack that had no keys...until now

Yvette Breeden

Very nice people and very reasonable prices

Kevin Stringer

Fast service, friendly staff, lowest price I could find anywhere

Joan Russell

Great service. I highly recommend them.

tia smith

My daughter just left from getting her an extra key made. Excellent and fast service. Cheaper than Wal-Mart. Highly recommend

Heather Johnson

Extremely competent and very helpful. I went in with my Mazda FOB because I was told I needed a new one. I called around and they had the best prices by far. When I went in, they said actually I didn't need a new FOB. The battery (which someone at a battery store had just installed) had been installed upside down! So that just saved me a lot of money! Well, it turns out I did need to replace part of my FOB because I had (at one point in the distant past) superglued it together and when it was taken apart to put the new battery in, it didn't want to stay shut. But instead of telling me I had to replace the whole thing, they told me what part I could replace (once again, saving me some money). They are going to be ordering it for me. Once again, very competent, no pressure to buy anything, and good prices. Great customer service!

Jj Salbert

Great guy Justin Lyons the owner, he has helped me a ton with my old fob and has great customer service! Best locksmith in TN!

Emily Tarver

This is the place to go. Prices are great and the staff is so sweet and helpful. They made sure my kids were entertained as they worked and we left absolutely overjoyed! Go here for your key needs!!!!

Abdul Rahim

Best locksmith in Knox hands down

Eric Martin

Fantastic attitude,honest,and got me in and out of store with what I needed in minutes.

Loren Sunday

Absolutely recommend this place to anyone before you go spend big money with someone else! James was so nice! He even walked out to the road to show up where they were located(because we went too far down). We talked to dealers and locksmiths to have a key remade for our 1998 Firebird. No dealer had the equipment and the locksmiths wanted over a hundred dollars for just the ignition key. James made our ignition key and trunk key for 60 dollars, tax included! Headed home now to crank my car! If I could give 10 stars, I would! Thanks so much again!

Tammy Ingle

Outstanding service. I highly recommend them for all your lock and key needs!

Allen Hill

Great service and very helpful

Herbert Newman

Just walked out of the shop. Came in to get 5 keys cut and waited at the counter for 15 minutes for the lady talking on the phone in the back of the shop to come to front. Apparently her taking care of somebody else's cats over the phone is more important than actually running the shop. No problem, I'll go to someone who actually works when they are on the clock.

K W

Went there this morning after no ne could copy my broken key. They had me in and out with a perfect copy of my key in under five minutes. Great prices! Great staff! Friendly people! Will go here from now on for all my keys!!!!!

jay strozier

Fast reasonable and friendly

Joshua Reed

Great place and great help

Tommy House

Great service & great price.

Michael hinton

Promt professional employees nice atmosphere

Julia Elrod

Kim is the best!

Robbie Hudson

Awesome people, products. Could not be more satisfied!!!

Curtis Koontz

They were a lot of help with my lock problem

Dedicated Motorcycle Company

Needed a key for my bike and they got it done! Absolutely the best locksmith shop I've ever been to! I'd give a 100 star rating it I could!!!!

Will VonDoome

Had a hard time getting some old keys copied. Not only was the owner & staff super knowledgeable. They were able to copy the keys and was cheaper than anyone else I looked for in town. In and out in under 5 minutes.

TaRhonda Moore

Horrible experience these people do not like to help people in need the technicians is very lazy and they have horrible customer service! I had an appointment scheduled the technician claimed he called and the phone went to voicemail DO NOT GO HERE WORST LOCKSMITH IN KNOXVILLE!!!! Outlet key shop worst locksmith ever!!!!!!!!!!!

Josh Clark

They always do great work

Mike Jones

Good place to get keys made

John Lampkin

Friendly staff very helpful

Pless Sterling

Great cutomer service

Wayne Sexton II

Very efficient and friendly staff. Great at getting the correct car key and programming it.

Kala Markins

Doc was awesome, I can't thank him enough, his patience and knowledge is out of this world. I will always use this place.

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