Name: EXCEL TOWING
Address: 1804 Finfeather Rd, Bryan, TX, 77801
Telephone: +1 979-822-1400
Rating: 3.4200

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50 Reviews

EXCEL TOWING

1804 Finfeather Rd, Bryan TX, 77801

Call now: +1 979-822-1400

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EXCEL TOWING Reviews

Jennifer Gonzales

We needed a fifth wheel trailer towed and excel towing was the only place in Bryan that could get the job done! They did an amazing job, the secretary Jessica was extremely helpful and patient. And the truck driver Marvin did a great job getting the trailer back to us and helped set it up before he left!

HI HI

Very nice seivece! The girl answering the phone ( Jennifer ) and the Tow Truck Driver ( James) were very friendly and professional. Thank you for your help!

Steve-Arianne J

This towing company is great. I had a truck and trailer break down in the middle of nowhere. They got to me in less than an hour. Rates were more than fair as well. Great drivers. I highly recommend them.

Stanford Schroder

The emotion after initially getting a car towed aside, excel towing made the process of reclaiming my vehicle painless. They acted professionally and handled the situation with care. They are a kind group of people and will reciprocate every ounce of respect that you show to them. Good, respectful people

James Mitchell

Michael was very thorough on explaining what steps he was taking, very professional and great attitude in his service!

Madison Jackson

Nobody enjoys having their car towed, its an upsetting experience but the guys who work at excel are exceptionally kind and helpful. Be nice to them and theyll be nice to you! (Also dont park at the Retreat)

S Uygur

They made the injured person enter the facility by herself that she had many bruises from the injury. Their excuse was COVD pandemic but all these precautions were supposedly for human health. I hope nobody from the company experience the similar thing in their life.

Nano Rodrigues

Marvin was a great driver ! Most definitely coolest towing guy in town , he did great work !

Crystal Tam

The service was friendly, however when I went to get my stuff I found they took the strap off of my truck and it got rained inside while it was there. Friendly service though, and the drivers were helpful the day of the accident.

Deleese Pryor

Our daughter had a horrible experience with this tow company. Not only are the office staff rude, they yell at people. If despicable treatment of customers isn't bad enough, they also add bogus charges to your bill and won't release your car until you pay said charges. Her car was on their lot (NOT impounded, although they charged for that) for about 24 hours, and they made her pay $425 before they'd release it. Then they tried to take a '$15 tip' (their words) so they wouldn't have to give change for paying in $20 bills. Don't be fooled by the 'GIG EM's' they leave in their replies to negative reviews - these people possess ZERO Aggie spirit and know nothing of the Code of Honor. :(_______Response to owner: The fact remains that our daughter was quoted $185 to tow and $20/day storage by your driver. How does that equate to the $425 that you forced her to pay? Why do your staff yell at people? Why did you charge her for an additional day when your receipt shows you released the car just 16 minutes beyond the 24-hour mark? Why not offer to give her change later during business hours instead of helping yourself to a 'tip?' She drove directly to your location once she got off work after midnight to try to avoid accruing extra fees, and yet this is how you treated her. Treating people with rudeness and inflating charges while they're experiencing a crisis is disdainful. Such behavior is an embarrassment to TRUE Aggie spirit - it's no wonder you have so many negative reviews.

Kim Masters

The lady in the office was very rude . I had a few questions after a drunk driver hit my daughters car & was towed . Not even in a nice way did she tell me how to go about getting personal items. The insurance company advised me to leave the car there However, I will say the gentlemen who answered in the early morning hours was very kind and helpful .

lisa hall

Rude people. There is not enough money in the world to do what this couple does for s living... preying on young college kids. Check charges so you dont pay more than the law allows. Check sign content and install height against state laws.

nancy hauck

Called they quoted us $100 Cash but when they arrived they said $151 the cop said hey you quoted $100 , driver said $151 or I leave. Have a great night

Andrea Sixtos

Costumer service is great very nice and helpful

Brandon Bailey

The Excel Towing family is soo awesome. Not only did they come get me from a far, but they where Quick about it!Kind & understanding as well. Again I thank Excel Towing

Nick Collins

When my insurance company let me down these guys showed up within a few minutes with the correct equipment for my truck.

RD L

Crooks ; thieves ; hoodlums! Stalk out Texas A&M students and charge almost $300.00 to get vehicle back. Total rip off 300.00 n they towed vehicle a total of 3 miles from apartment complex getting a kickback from them. Don't use them bc they take advantage of Texas A&M students. Gig EM!

charles almanza

Great service and good customer service

dilipop king

Stay away from this company they will try to take your money and end up charging you for fees that should not have happened in the first place. Terrible service which is also unlawful

L. Mac

Excel takes advantage of so many A&M students... $300 to get your car back. They have no respect or sympathy for the individual. They care about money. Thats it.

Robert Mendoza

This was the first time I needed a towing and I'm glad I called this company. I had 3 different trucks basically escort my vehicle to the dealership to make sure everything was good. Shout out to Robert for being great.

Randi Harbour

They care only about getting money even if you are the VICTIM OF A CRIME. Terrible compassion and even less heart.

Morgan Cutlip

So after calling several tow companies with no answer, all claiming to be open 24 hours a day, Stephen picked up and was so super helpful. It was freezing outside so he said he would call me when he was on the way, and I could meet him there. When I got there I thought I would have to wait, but he already had the car loaded up! He was friendly and cutrtious and the the exchange was the exact opposite of any experience Ive ever had with a towing company! Thanks so much, and if I ever find myself in a pinch again, I will call Excell Towing!

Rebecca Sifuentez

Im giveing excel a 5 * Jeremy was my driver today and he was awesome! I had called college station family towing at 8 in the morning and they said theyd be there in 45 min lets just say they NEVER showed. I called A1 and they said it would take them 2 hours to get to me. So I called Excel they said theyd be there in 30 min and they were there in 15! I can not say how much I appreciate the help. The price is reasonable too! Thanks Jeremy!

Nick Rodriguez

I had a large delivery van stuck out on a county road. The van was in an awkward position on a muddy culvert and could have easily slid or flipped on its side if it fell. It was so bad, some of the locals speculated it would take heavy machinery to successfully remove the van from the culvert. Marvin from Excel Towing came out, assessed the situation, and quickly came up with a solution. He was able to winch the van out safely with no damage whatsoever to my vehicle. I was truly impressed with the job. I fully recommend Excel Towing to any one needing a tow or winch out. They are fast, professional, and, most of all, they took great care of my vehicle.

Howdy Aggies

Im thoroughly impressed with excel towing. My battery on my car died and I was late getting back to A&M for a class so I was frustrated and a bit impatient to the driver . Despite that he was extremely respectful and went out his way to get there quick to help me out . This my second time using them and the experience is always grand. I didnt get a name but whoever r the person was that helped jump my car and showed such great professionalism I really appreciate you! Thank you. Ron

Bianca Martinez

The absolute best! My car was towed from my complex, and these ladies made the process of getting it back super quick and easy!!!

Robert Barton

Excellent service and I will call them to get a tow truck when ever I want to have my car hawled.

Randy Bobandy

Charged 100$ more than a competitor. Very quick to pounce on cars in public lots that have hard to see tow signs. No sympathy for broke students.

Umar Farooq

Utterly terrible service, I would have rather have my car get totaled than ever let them touch it again.

Timothy Wright

Super nice guys. Owner was great and went above and beyond to get me home and my truck to shop the next day. If I ever need another tow they will be first I call. Thanks guys y'all were great.

Ken Gardner

This is just government contractor charging as much as possible and return nothing to consumer.

David Johnson

They towed my wifw car from our house because the provider didn't like her and dit it out of spite. They had no proof the lady was a property management. Went off of her word while wife was in hospital. Tonthe qolves with excel towing.

Lynn Fellhauer

They have scuzzy loser spotters at the Taco Nasty Bell on University. Towing company said they split money with the Taco Bell. We parked car and walked across the street for less than FIVE minutes and came out. Car was towed. They must have made over $5000 on move in day. I hope Karma catches up with these scuzzy losers. Making so much money on kids and families on move in day at A&M. You should be ashamed of your low life selves. Wait til your sweet WT kids go to college and someone ruins your first day in CS.

Faith Lee

Stephen and Max were exceptionally helpful. We had a guest coming from Burleson to Sugar Land when her alternator malfunctioned and she was stranded in College Station. Not only did they tow her to the auto mechanic who was closed but they waited with her for two hours until I got to College Station from Sugar Land at 8:35pm. That type of professionalism and care for customers is extraordinary.

Brady Adams

2014 Tacoma Express Towing saved me! 20 a day unfortunately I was locked up... I had a fully loaded bed of tools. They put a tarp over the bed to protect my tools from the weather! Wonderful service my man!

lindsey bentley

Wonderful experience!!! Needed my car towed one morning and they were on it, arrived in the time they told me they would and were so nice

Yunyun

Just know the towing company also has google reviews. I will make up the comments for two services before. The first time is at highway TX21 at weekend. My tyre explored and call Excel Towing. They were fast and towed my car to discount tire. For the 2nd time, my car cannot start around 10pm. I called them again and they towed to the repair station. In all, fast and nice at non-working time.

Brittany Orr

I had an easy experience with Excel Towing. After my accident, I was able to retrieve my belongings from my car multiple times with no problem. The office ladies were explanatory and helpful. I like that the fire stations use this one as well.

250GT Skyline

Very rude. Just charged away and ask me for payment. I haven't even stated how I wanted yet! It happened in 2013. Definitely will not call for assistance.

Andres Garcia

After a bad wreck yesterday i was recommended excel towing and Stephen helped me a ton! He was friendly and really helped me stay calm in a bad situation and even gave me a lift to a coffee shop after dropping off my car so i could meet up with friends. He turned an understandably bad time to a great experience just with his customer service!

Andie Galusha

I called them at 3 am and they were on site within 10 minutes. They towed to my choice of mechanic at a very reasonable price.

Valerie Luna

I was in a car accident in December of 2015. The people there were friendly and helped me with the process of what to do with my totaled car and that basically I had to sign it over to the insurance agent, which helped me a lot. I had never been in a car accident before, so this was a learning experience for me. I had a good experience with Excel Towing because of the nice staff. Thanks!

Dollface 94

towed my car, while.that is not their fault, they were doing their job, i was not notified when my car got taken so i called the police thinking it had been stolen, i was not warned at all, it was just gone all of a sudden. the man was kind of rude. and the building is in horrendous condition. it STINKS inside, i had to go bathe cuz i felt i stank from just standing inside, and the whole building(where i was allowed to go anyway) looks to be in advanced stages of disrepair. had to pay 168.30 for a tow that i had no knowledge/warning of, and to whoever the rude guy was, YOU need to go look around that parkinglot. because i did and there were 3 total signs in the entire damn place. and NONE stating they enforced the entire parkinglot(all 3 sections)none around where i parked that pertained to the space that my car had occupied for 3 hours. i made sure to document all the signs and where i parked real well.

Sina Marsilio

Excel Towing: driving business away from Northgate area with dubious and predatory business model.I parked my car at the Taco Bell parking spot which says 'for customers only'. Since it is not specified that this includes 'Taco Bell' customers only, I was under the impression that 'customers' referred to customers of the Northgate area (i.e. all businesses there, such as McDonald's, CVS etc.). A mistake, because the tower apparently 'spotted' me going to CVS and immediately towed my car within less than 5 minutes. I understand that you have to protect parking spots for businesses, otherwise all students would just park there. I actually applaud towing vehicles from parking spots where they do not belong, such as vehicles on disabled parking spots etc. (which is plenty happening in BCS). I also understand that people need to make a living and provide for their families. However, this appears completely unreasonable to me and a more than dubious and predatory business model on both ends, Excel Towing and Taco Bell. I am also not the only one this happened to (see other google reviews).I already spread the word amongst my friends and co-workers. Vote with you money and don't use Excel Towing or go to Taco Bell at North Gate! Your vehicle might not be safe there if you want to visit multiple venues at that area, but you get 'spotted' by somebody from either venue.

Lisa Kean

Thank you Excel Towing for coming all the way out to Kurten to save the day. Had half of the vehicle on the driveway and the other half in a ditch on a pipe. And Joel your driver was very professional and everything. He got the vehicle right out!! Plus, you were very reasonable on the price too!! Definitely going to call you again if I need any type of towing service!!

Ele Lite

47 reviews & they only have 3.3 stars. But get family, friends & employees to give them 5 stars.Very rude people pray you never have to deal with them.Make sure to send your complaints to College Station & Bryan Mayors.Let them know how they treat the citizens of BCS.

Vince Nelson

Very fast and very nice tow truck service thanks for the great service thanks Stephen

Tina Eddins

Receptionist was polite. The manager sucks!!

Hillary Clinton

Our Jeep had a fuse/electrical problem . We called early in the morning to get our vehicle in right when our mechanic opened. Kevin came right away and was a big help for us. He was very nice, respectful, and apologetic for our situation. He did everything while I was getting our kids ready for school Thank you for helping our family, and thank you Kevin for your hard work.

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EXCEL TOWING

1804 Finfeather Rd, Bryan TX, 77801

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