Name: Dorn True Value Hardware
Address: 926 Windsor St, Sun Prairie, WI, 53590
Telephone: +1 608-837-2110
Rating: 4.1800

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50 Reviews

Dorn True Value Hardware

926 Windsor St, Sun Prairie WI, 53590

dornhardware.com

Call now: +1 608-837-2110

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Dorn True Value Hardware Reviews

Mike Nelson

Great place with a variety of items. Definitely my favorite local hardware store.

Jerry Raymond

I've been going to Dorn's since 2005. They've always got what I need and friendly and knowledgeable staff to answer all your questions.

Travis Harper

Place is good. I plan on retiring here.

Suzie Palmtag

Went in to check out grills and got just what I wanted. Beautiful Weber with all the features I need pointed out for me.

Beau Smith

They had awesome service in the rental department and was very he helpful.

Mike Hewitt

They have the best selection of stainless steel hardware of any hardware store I have visited to date! Awesome for the hobbyist. To the owner, any chance you'd want to open a store on the east side of Madison ?

Benjamin Snyder

Awesome staff, reasonable prices.

85transam1

Great store always has what I need.

Richard Hanson

Always been a great place for me to go for the classic hardware store help you can't seem to find anywhere else. Special projects - unique items or just typical hardware items. Rent or buy, it is a nice place to have nearby. I had keys made here this time - every one worked just fine. Had to return the k eys made at two other bigger stores in the past, but never from this place!

Person

Woman

Scott Harms

What a great store with an excellent selection of products for the do it yourself homeowner thru contractors. Prices are comparable to other stores in the area. I was impressed with their rental fleet. Check them out.

C J Huff

Scott came up to us when we had the deer in the headlight look. Saw a picture what we were looking for on a hose/outdoor mister system. Found it and now we are enjoying sitting outside staying cool in 90 degree plus humid weather. Highly recommend!!!

Ronald Betz

Great staff to assist and go the extra mile to make sure you get what is needed.

Mike L

On hold for 6 min before deciding to hang up. I'm surprised these folks stay in business. Much better options available to the general public.

Eric Ludwig

The guys are very helpful in the rental section. They helped me pick the right auger this Spring for digging holes to plant trees. And this summer they helped me with a pressure washer and extension wand. When a problem arose, Larry actually came out to my house to swap units. He went above and beyond expectations to help!

Richard E. Galgon

Gary Smith

Incredibly slow lousy customer service

Joseph Morley

Consistently horrible customer service. I have had zero greetings or help finding what I needed. I have completed several transactions without ever being addressed or looked in the eye. At least at bigbox stores I can ring myself out rather than wait for someone to get to the cashwrap who then has to call for backup to figure out how to operate the point of sale system.

marie

Such wonderful customer service I received today, from the associate who helped me find magnetic tape to JR, the guy who saw me struggling with 2 bags of ice melt and brought them out and loaded them into my car. I really appreciate such good service and I will be sure to share my experience with others looking for a great place to shop. Dorn Hardware in Sun Prairie, Thank you!!

Bret Lien

Great service here! Dave Wagner saved me a lot of time, energy, and money. He helped me find the right tool for the job and replacement part. I plan to come back here first whenever I have a hardware need!

April M

Very run-down inside, not pleasant or friendly to visit. The cashier was texting on his personal phone and didn't put it down as we walked up....we had to wait while our purchases were sitting on the counter until he was ready to ring us up. We will never visit this particular store again.

Judie Stein

Great small business that I'd like to see in the neighborhood forever. But I went there today & they charged me $13 + for a 48' L x 12' W x 3/4' thk board that they offered to cut down to 34' (at no charge). That's too much. Shame on me & in the future I'll be sure to get a quote on unmarked items

Sally Pohlman

I like this hardware store because they are friendly, helpful people, great selection and clean store

Andrew Melton

The people working here absolutely know what they're talking about. The machine rental is an incredible service and the price for them is great.

Pam Augenstein

Very helpful. I came in knew what I was looking for they had it told where to go and I was able to rent it in 10 minutes a bolt cutter. To cut my bike lock off. Well I was wrong brought it back and the service representative showed me what would work. Hacksaw. So that I was wrong about the bolt cutter was my mistake I explain what kind of bike lock I had the first time so he couldn't tell me I was wrong. But the hacksaw worked and I was riding my bike the same day!

Roland Cagnon

Hometown feel from the time you walk in until check out!

Scott s

This is a wonderful store with a huge selection, friendly staff and competitive pricing

Joshua Faulkes

Always excellent service, never been sold on something I didn't need. There are usually a couple knowledgeable people on staff at the Sun Prairie location. Say what you will about the prices, but if I have a leaky washer/o-ring I gotta buy 20 at home depot for $20, i get the one i need at Ace for $1.22

ken forney

Can't beat a hardware store when trying to find those odd parts. Forget the big box shop local businesses.

bryan jadrich

Classic hardware store. Great fastener selection. Helpful employees.

michelle gleich

Needs a facelift badly...some staff excellent others not so much

Dee Brock

Friendly and go out of their way to assist and make sure you are satisfied with your purchase!

Tom Sturtevant

Good selection, prices are ok but for the convenience I'll pay them a bit more. They are always nice, friendly and courteous. There have been a few times where I needed help, they go the extra mile to make sure you get everything you need before you leave. They are also good about returns if you buy the wrong item.

Sandy Duesterbeck

Went to Dorn's for some hardware. They were very helpful to find what I needed. However, they did not have what was needed and gave me a couple of places to try. Will check back when I need something again.

Iara Garcia

I like to go Dorn True Value because I can always ask for help and I know I will always find someone willing AND happy to help. And I always find what I need. But it is the williness to help that makes me go back over and over.

Jon Andrae

Nice hardware store. They have folks there that can help you find the right screws, bolts, etc. They have rentals, caulk, lawn care products, all you could ask for.

Randall Weinberger

Not going to waste any more words than I have to, the rental service sucked and nobody seemed to be well trained and knowledgeable.

Otto Khamphouy

They pretty always have what I need. Relative to Walmart, they're actually fairly inexpensive. Relative to other shops around the greater Madison area, they're on par. Relative to like a Fleet Farm, they're kind of expensive.

Vernus Presswood

Great place to find nearly anything for your home and landscape.

Benjamin Love-Jackson

First, the only reason I am giving 1 star is because there is no option for 0. This place has been nothing but problems, and today was the final straw. We needed to rent something and were quoted $33 for 4 hours. However, upon getting home we realized that we were charged an additional $3.30 damage waiver charge. Not once during our transaction, with 3 separate people, were we notified of the fee. Then, when we returned the piece of equipment and politely asked for a refund because no one notified us of the charge, and the option to waive it, we were treated fairly rudely. When asked why no one had notified us of the charge, the cashier pointed at a sign on the counter and that was that. In our opinion, any place that does not at least notify customers of a charge is basically stealing. We HIGHLY recommend avoiding this place at all costs. While it may be a few minutes farther, Ace in DeForest has always been great and incredibly friendly.Update: We have changed our review from a 1 star to a 4 star. This is because the owner of the True Value, Tom Dorn, responded to our review and did issue a refund of the damage waiver. We were very impressed with not only a response from him, but with his willingness to issue a refund. This told us that he takes reviews seriously, and that he cares about resolving issues with his customers. We have a great respect for someone who cares about each customer's experience in his store. That doesn't seem to happen much anymore. Thank you, Mr. Dorn. Hopefully the employees, though, do begin to ask each customer at the time of rental if they would like to buy the damage protection or if they want to waive that protection. Then, both parties are clear from the beginning of the charges and the coverage. Thank you again, and your response and refund is greatly appreciated.

George Seese

They are always so helpful. I brought a chair in that needed a nut to repair it. Bought the nut. Then they lended tools and a very helpful worker to get my chair repaired.....for free.

Tammy Plumley

We rented a brush mower today and were happy with our whole experience. I would recommend using their rental service.

David Jurgensen

Very helpful and friendly.

Christopher Ferguson

Family owned business still alive today they must be doing it right unless the store is some rich guys hobby lol

Karen Ellerbe

This place is always clean and neat and there is always and I mean all someone there to help you if you need it highly recommended store

McKenna

I often stop here for small odds and ends and every time, I have plenty of employees offering to help me. They go out of their way to make sure I get exactly what I need!

Paul Kaiser

Very helpful and friendly staff.

Korben 77

Prices are a little high but its convenient and I like the people that work there. Plus they seem to have pretty much at least one of everything.

Rick Thiel

Great selection! Prices are a little higher than big box. But, it is worth the convenience.

Charles Wojciuk

A typical hardware store with a decent selection of parts and tools for many different home needs. It also has plenty of rental machinery for those items you only need once or twice.The staff is very helpful if you need assistance with some DIY items. In particular the plumping and electric area has some knowledgeable employees. You can definitely get more guidance from here than going to home depot or Menards. As with any small hardware store the selection is (overall) limited and prices are not quite as cheap as the big box stores.Then there is the website, it does not show items/stock at the given location. Sometimes you need a particular item that shows on the site but it doesn't tell you it's available in that store. This not exactly a location issue, but it does make looking for an item a phone call or a blind visit.. I frequently choose a big box store where I know it's available despite the increased distance. All that being said, it's a great place to quick stop in and pickup your DIY needs quickly.

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