Name: Pierre's Lock Shop
Address: 5151 Sunbeam Rd, Jacksonville, FL, 32257
Telephone: +1 904-737-5625
Rating: 4.5400

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50 Reviews

Pierre's Lock Shop

5151 Sunbeam Rd, Jacksonville FL, 32257

pierreslockshop.com

Call now: +1 904-737-5625

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Pierre's Lock Shop Reviews

Atanas Mitov

Very professional staff. Shop is organized and inviting. Prices were below average. Customer service was great. I mean great: walk in, be greeted in a way one feels welcome, acknowledge what one needs then have it done in no time and with a smile.I needed commercial building specialty keys. They had them in-stock. I asked for a replacement fob with key for my Chevy van I did not have with me - in-stock and for $110 compared to over $200 in every other place I inquired about. Next time in Jacksonville I will come with that van to have a key made. Needless to say in Pierre's Lock Shop.

Frank Risk

I had a steel exterior door that the lock was not functioning properly in. Mike did get it opened. I asked them to order me a replacement Yale lock (same lock) to replace it. Two days later Mike shows up and all but destroyed my door with a drill. They ordered a knock off brand and a completely different lock for some reason and proceeded to drill numerous holes in the door to the point he gave up. Why in the world would you do this to a door? Pierre came out and sent Mike off. Pierre left and came back with part of a Yale lock that looked to be 20 years old, drilled more holes and got the lock working, but left my door a mess (see pictures). This cost me $315 and they didn't offer to repair my door. I'm sure they are OK popping cars open, but DO NOT LET THEM WORK ON A COMMERCIAL DOOR!!!!!!!!!!!!!!!!!!!!!!!!!! I was going to refrain from the review, but they didn't even offer to repair the door.

Luis Hernandez

My electronic car key stopped working after not using it for a long period of time. I replaced the battery with s new one and it still did not work. I assumed that the key needed to be reprogrammed and called Pierre's Lock Shop based on it being the locksmith closet to where I was when I decided to check with a locksmith. The gentleman who answered was polite and friendly. He confirmed that they do work on electronic car keys and could reprogram mine. He told me I could just come over at the time and five minutes later I was in the shop. He took the key, opened it, and said, 'There's the problem.' He took out the battery, reinserted it, and tested it on the car. It worked. My problem was simple -- I had put in the battery backwards. He didn't charge me and I thanked him, but I also told him I knew where I would be going any time I had problems with keys or locks in the future. And I will go back but not because he didn't charge me anything. I will go back because he clearly was knowledgeable, professional, customer-oriented and didn't make me feel like an idiot for putting the battery backward. Many folks would have acted differently and alienated a potential customer. Instead, he converted a first-time drop-in to a potential long-term customer. With his attitude, that gentleman would be successful in any field.

Belinda Bailey

I bought a car about a month ago that came with only one key, so I needed a spare. I went there yesterday to the shop and the guys there was amazing answered all my quiestions. They was very patient bc I definitely had a lot of questions the guy even went outside to make sure the key worked so I didn't have to go out in the heat. They are amazing and reasonable prices!! I highly recommend!!

Lowell Stephens

Professionals! Local RV Company said locksmiths don't know RVs......wrongThese folks did me right. No lock too small

Bill C

Got a replacement transponder key for my Mitsubishi. No more wasting money on the factory 4 button plastic cases that break. Cut, programmed and out the door quick and painless. Being new to the area, I have found my go to locksmith.

The Stake Sauce

Great value and service. They dont try to sell you anything you dont need. I've gotten 2 sets of keys made with these guys and even recommended them to my parents.

Ashley

Called Pierre's for a quote unlocking in a 7 -pin tubular lock. They gave me a BOTTOM DOLLAR price compared to others. I like that they have a physical shop you can bring stuff into. Other locksmiths wanted 10x more to come out because they are on call and don't have a physical location. Highly recommend. They got me fixed up without choosing an arm or leg.

Ross Spatz

My front door lock stopped working and was jammed. I called and within an hour Mike was here to replace my lock. He re-keyed new lock and it works better than original and matches nicely. I would recommend to anyone.

Kodiak Looney

Went in because i lost my key fob. Thry wanted $45+ tax. Same day went to Amazon, ordered it (and got 2) for less than $15 with shipping and tax. If you need something immediate, i guess they will work. But if you can wait one day, there are better values out there.

Sandi and Jim Wilen

One word: AWESOME!!! We got locked out of our car and called AAA. We were fortunate enough to have Pierre's lock shop called to come out. Within 10 mins of calling, they arrived and had us back in our vehicle with no damage. Dan was our guy and was professional, efficient and really friendly. Could not be happier and really recommend this company and crew!

J Hat

I only have positive things to say about Pierre's Lock Shop. I had a unique and baffling issue with my car and the team made every effort to fix it. The problem initially began as what I thought was a problem for a locksmith, but became something much more than that. I really appreciate the fact that they went out of the way to help me when they had no obligation to fix an issue not within their typical spectrum of service. Greg was my original point of contact for this issue, and he was great. Knowledgeable, friendly, personable and professional. I would later say the same about Pierre himself after meeting and speaking with him about the resolution.I was billed more than fairly for their time spent on a complicated issue.I HIGHLY recommend Pierre's Lock Shop. The team is full of competent professionals that do the job and do it right!Thanks team!

Daniel Kamen

Very fair and honest people. Helped me diagnose a problem with my cars lock system quickly.

William Latour

Fantastic customer service. Went above and beyond for an oddball job and succeeded when others failed. Got a customer for life!

Pamela Berlin

Awesome service; very polite and quick to help you. Prices are very reasonable. If you need keying at your house or car I have never waited- were at my house the next morning. Have recommended them many times.

Mom Life

I have been a customer of Pierre's locksmith for 3 years now. That's 2 lockout services, 3 transponder keys and 2 house keys.I always receive amazing service when I walk in and it's genuine. I'm never overlooked or made to feel like just some woman. They provide you with the best.

Simon Mckenzie

I have to give these guys the proper respect. These guys charged me $5 for replacing my car keys that another 'Highly Recommended' locksmith was gonna charge me $80+ for. These guys have earned my trust and have a customer for life.

Jim Romedy

Lost the only key I had to my old Volvo. Dealer couldn't cut a key from the VIN and recommended Pierre's. Once I went and got a copy of my registration he had the key done and I was out the door in 10 minutes. I waited longer at the DMV than I did for the key.

ted iszard

Walked in to get a car key cut and seen the sign stated 10-15 bucks for a car key Ive had the same key cut for 3 other vehicles and have paid 15-20 dollars. The heavy set fellow at the counter said he could cut it no problem and took the key he asked what type of car it goes to I told him an Audi I could see him thinking then he tells me its 45 dollars to cut the key with no programing. I told him no thanks the dealer charges 20 dollars. I went to ace hardware down the street and paid 10 dollars to get it cut. He heard that it was an Audi key and thought he could pull a fast one on me people like him give businesses bad names!

Cindey Gonzalez

Ask for FLIP. FAST GREAT SERVICE

Brett Coons

Flip was great to work with. I was so relieved to find a reputable locksmith at 9 PM on Superbowl Sunday and for a great price. I won't hesitate to use them again.

Karen Owens

One of my family members locked their keys in the car. Right at rush hour I get a hold of Pierre. He has an excellent phone manner! He sent one of his techs and they accomplished a completely professional job. Very reasonable as well!

Bill Johnson

Great service

Robert Poulson

Salesman was very friendly and helpful.

Royal Movers

We just locked our keys in our work truck and Taylor from Pierre Lock Shop showed up within 10 minutes of my call and got us back in. He even made us a spare key. Thank you very much for the prompt service. Highly recommend

Jonathan R

AAA couldn't ask for a better locksmithing team to service this area! Dan showed up to help me with a broken car key almost immediately after I placed the call. Alex showed up not long after to provide some backup with the lock/ignition. I had my key shortly after. Went back to their shop in the morning to get the jammed lock fixed, the 'ears' put back on my ignition, and a second backup key. Greg and Pierre were honest, friendly, and very fair with their pricing. Any future locksmithing issues I have will be handled by this crew. Fantastic!

Mark Goalen

Needed a key fab and got the best deal on it, plus extra key and peace of mind once I got it done.

vic w

My cars keyless remote key fob was broken. He reprogrammed two new ones for me with no problem. Very friendly and the prices are very reasonable. Highly recommend!

michael simpson

Absolutely the worst customer service I've ever experienced.

Mike Stewart

Always willing to help me and bi Monthly occurrence of losing my keys.

Deuce Stone

My truck key broke in half on this sunday morning. I called AAA and was dispatched an employee of Pierre's. He was there 30 minutes sooner then we were told, he made me a new key on the spot without issue, and had me wrapped up in less time then originally expected. I was impressed with the professionalism and service 1000%. I was even more impressed that he took 2 halves of a key that was 11 years old and nailed the template on the first try. 10 stars

Tom Felicia Ogden

Prompt service, price quoted accurate. Thank you Taylor for all your help and for being extremely diligent. Great company and employees. Will recommend to our friends and family. Thank you for great service !

Areatha Hopper

Very good placed to have any key made

Justin Danger

Stopped by to get a blank cut for my Land Rover and was in and out in about two minutes for $5 and the new key worked better than the old one. Definitely returning for any future work.

Shyam Paryani

AAA locksmith. Good response time.

Leon Hampton

Outstanding service!! Glad I went there, the best locksmith I've ever used. The price was great, no waiting time so if you need the service of a locksmith this should be the people you call on. Also if you are using a roadside service ask for them by name. GREAT! GREAT!

Don Bot

Gets me the keys I need for a good price.

Adrian Rasheed

Great prices and friendly service.

Greg Hammonds

Awesome service! Fast and affordable. Definitely highly recommend!!!

Audrey Wilson

Locked my keys in my car (again) like a dumb-dumb (it happens more often than I'd like to admit), and was sent a smith from Pierre's after calling AAA. He was super friendly, got there quickly, had the door open in no time flat, and I was back in business (until next time, anyway.) Fast, friendly, and amazing service! I would recommend Pierre's to anyone, anytime.Update 11/20/17: Did it again yesterday on break at work (I did say it happens a lot), and was sent Pierre's again. They got there in 10 minutes, so I barely inconvenienced my co-workers! Thanks again, Pierre's!Update 12/6/17: Did it again today, which I think is a record for me. Clearly I'm doing something wrong in my life. Does Pierre's make copies of car keys? Asking for a friend.

Diane Durante

Unable to make key for 2012 Subaru Forester. We were at Mayo Client and the valet parker lost our key. We called AAA and Pierre's Lock Shop came out 1/2 hour later without the key and said we had to fill out paper work first. I explained that didn't make sense as I provided the vehicle ID number and they should have come with the key made. In any event, 2+ hours later they came back with a key that did now work. We ended up calling a tow truck. Very frustrating after such a long wait.

Lori Alger

Very friendly fast and affordable service! Very professional and a ray or sunshine on a cold day of trying for 2 hours to get my sons car unlocked! 1 call, 14 minutes and 40.00 later we were on our way home! Thanks guys!!

Frank Coleman

Taylor is an asset to the legency of good service that Pierres locksmith has provided for many years. If you want it done right with precise efficiency in getting the job done this is your answer Thanks Taylor

Ryan Williams

I will never go anywhere else. They will go above and beyond your expectations. I've used them in the past with a great experience every time. The most recent time I lost my keys and I was not aware that my ignition lock had been changed. The technician came by and made my key based on the doors and we couldn't figure out why it wasn't working in the ignition. So instead of just saying 'oh well' they came back the next day and took apart my ignition and made a separate key for that, and didn't even charge me for it!! Talk about good customer service! Seriously going anywhere else would be a foolish mistake. Use Pierre's. Thanks again guys.

Steven Anduze

Flushed my keys down the toilet. Taylor, a well mannered highly professional young man, quoted the price (very reasonable), said he'd be to my house within 30-40 mns. He got there in 15 and, after pulling the locks and cutting the keys left my yard in 40 minutes of the call. WOW! I am truly impressed.

Darren Gardner

The guy came to rekey me after I lost my key and having a ruff day. After spending 2 hours with me he discovers that its not working and says he has to leave to go to the shop for another key. I then reply and ask if I could use the key that doesnt work to stay warm in my car while I wait for them to come back. They refused, which they also tried to charge me $125 for a key that did not work. So, they left me in the cold at my car waiting for them to return. This is by far one of the worst customer service experiences I have ever encountered. DO NOT EVER USE THIS COMPANY!!!!! They have cold hearted people working for them. It just doesnt make a lot of sense, Im sooooo upset about this treatment and will be filing with the BBB.

Mark M

Couldn't be happier with my purchase from Pierre's. The new key works and they have the cheapest rate for cutting and programming a key with transponder chip imbedded.

J M

Super friendly and great prices! Walked right in and got just what I needed. Pierre answered my emails right away too.

MARLENE VANDERGEEST

After being quoted by 3 Toyota dealers up to $177 for a chip key for my 2006 Camry, I went to Pierres expecting to pay $55 for a chip key. This shop is incredibly honest! $5 non chip key works! Thank you so very much for your honesty!

Anna May Belle

Amazing help! I was in my car within 45sec of his arrival. I highly recommend this service.

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Pierre's Lock Shop

5151 Sunbeam Rd, Jacksonville FL, 32257

Pierre's Lock Shop Reviews

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