Name: Cook's Locksmith Services
Address: 4614 Poplar Level Rd, Louisville, KY, 40213
Telephone: +1 502-964-8238
Rating: 4.4800

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50 Reviews

Cook's Locksmith Services

4614 Poplar Level Rd, Louisville KY, 40213

cookslocksmith.com

Call now: +1 502-964-8238

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Cook's Locksmith Services Reviews

Morgan Mottley

I seriously cannot say enough good things about this company. When I moved they quickly came out and changed all of my locks for an excellent price. The locksmith, Tripp, was friendly and the service was great. Then when I locked myself out of my house with all of my groceries, I called in a panic and they came to the rescue immediately. They arrived so quickly and I was so grateful to them. I highly recommend this company and will not be using anyone, but them for all future needs.

Curtis Burke

Fantastic service,,Way cheaper than Kline Brother,s on Broadway,, They set me up with a keyless entry for my car

Luna Maradweh

I just want to say, I am beyond thankful and grateful for Trip. He went above and beyond tonight for me and my family and helped me retrieve a new key for my car. The respect, quality of the service and the overall process was exceptional. I am mad there arent 10 stars or more to give, I know I thanked him plenty of times but really I dont think its enough for the hard work he put in to make sure me and my family get home safe.Thank you so much Trip, you are an absolute angel from above. I am beyond thankful for you.

Jack Mann

They got my toolbox open in 5 minutes. And it didn't cost a fortune. I would give them 10 good work guys.

Catherine Sutton

Very helpful staff. Hardware store and mechanic both recommended this place for hard to find replacement keys for car keys and office door lock. Very pleased with the service and prices. Staff went above and beyond to help. Had to do a special order and they kept me informed throughout the process.

James Kincade

I had been carrying around my loose ignition key for a couple of months since the loop broke away from my keychain. I've been putting it off because I thought only the dealer could program keys, and who can afford the dealer? Oddly enough after talking to the technician at the dealer service counter, he pointed me here. (Unsung hero)I came in and placed my lone survivor(barely) truck key on the counter. 'What did you do to that?'(we shared laughter at my pitiful key) 'Is that your only key?''Yep' 'That could have gotten expensive.'He got right to work cutting and programming my new keys. He was done in about 5 minutes. I had 2 keys made for $60 less than the dealership charges for 1!Highly satisfied with the prompt, friendly service I received. I bought a safe from here some years ago and I recall them being very friendly and easy to deal with then as well.

Christopher Mattingly

Great friendly service. Good prices. No appointment necessary. I had 2 keys cut and a fob programmed for a 2015 Silverado in less than 30 minutes!

Maggie Smith

Our lock quit working and we had Tripp fromcooks come out yesterday. It was a non-emergency phone call, however they were here within a couple hours. The price was lower than I worried it would be. We have a Home Warranty and I opted not to call them. Glad I made that choice, because it probably would have been costlier to go through them and they likely wouldnt have covered it. Tripp was very kind. He explained everything he was going to do before he did it and gave us the cost breakdown before he started working. He was conscious of safety with our little kids at home while he worked. He seemed like an all-around great guy and now both of our locks are working great!

Cidra Daugherty

They were the only one that serviced my car at my home on the holiday .

Karen Cook

Had them relay door lock to work with my ignition key , doesn't work

Samuel Isaacs

Quality, honesty and reliable. The Cooks have always treated me well and do splendid work. I wouldnt go anywhere else. If you need anything key or lock related call Cooks. You wont regret it. They have always quoted me a honest price and treated me fairly. If you are a REALTOR wanting to recommend them to a client. I am a Realtor, I highly recommend them. Proceed with confidence!

I talked to a guy on the phone there about buying a safe and he was very patient and helpful and give me lots of information. So far I haven't purchased a safe but their phone service would make me go to them as opposed to Klein brothers who were surprisingly uneducated and unhelpful regarding safes.

April Clark

John arrived promptly and was professional. He was super helpful, friendly, and knowledgeable. He quickly resolved my issues with two locks. I would highly recommend all services provided by Cooks.

Chris Flaherty

Efficient and helpful employees. There were plenty of different items and services provided for home and vehicle security, ranging from making keys to keying locks to fire and gun safes. All of the employees kept busy, either assisting customers or in the case of a brunette woman moving from the back office to the customer service desk and keeping things moving.

Gilbert Puckett

Great service. Had to replace a car remote. Much better price than the dealership.

Christian Kampschaefer

EDIT: Cook's reached out to me regarding my issues with the services and attempted to make it right with me. They were very sincere and offered a discount, but I have already taken my business elsewhere. Regardless, I appreciate a company that can admit mistakes and try to make it right. No one is perfect and I deeply appreciate this. With this in mind, I've adjusted my rating. I dont understand the positive reviews for this place at all. My only ignition key broke off from my keys and got lost. I called on Monday and asked for a quote. They said itd be 197 for a new key, but Id save 55 if I went to the business. They failed to tell me I needed to bring that car, even after I told them I didnt have any other keys, so obviously I cant bring that car. They also failed to even try to set up a meeting for the next day.I called the next day and they couldnt do it that day, which is fine. I scheduled for the next day, and they couldnt schedule me for an exact time, which is difficult with my schedule. They only gave me AM or PM as options, so I had to hope for the best. I told them Id probably have my wife be there and gave her number. Nowhere here did they ask if the car was registered to her.This brings us to today. They finally call my wife and let her know theyre on their way. Im unable to be there because of my job. Once getting there, they tell my wife that they cant do it because the car isnt registered to her, which they never mentioned to me before. I asked if itd be okay if I tried to rush over there, or if it was okay if I sent a picture of me and my ID to give approval, or god forbid use a video call to do the same thing. After all, its 2020 and we have technology. Ive heard of other locksmiths approving this, but no. Instead, they have to reschedule.Im tired of not being told all the information I need in order to get my key. I called up Lockdoctor and not only were they able to give me an actual timeframe that isnt 6 hours long and made sure theyd be there after I got work, but theyre also doing it for 50 dollars cheaper. Cooks is rude, unwilling to work with peoples situations, and just assumes that people know their rules.

Jolene Eicher

So I asked neighbors to feed my cat while I was out of state for a week. Theres no excuse but I inadvertently left them the wrong house key. I called Cooks and they were able to gain access to my house and make my neighbors a key. This was all managed within an hour. It was a simple phone call and a selfie of me holding my photo ID. I regret that in not slowing down and paying attention I had to pay for a locksmith. BUT Cooks friendliness, understanding and quick action allowed me to enjoy the rest of my holiday with the family. So worth it! Thanks Cooks!

Dennis Isaac

I have been using these guys for many years they always perform excellent service.

Jim Gardner

Reprogrammed 2 remotes I bought off EBay. $25.00 for the pair on my 2012 Chevy Malibu. Very professional and knew what they were doing.

Josh W

I called Cook's up about a changing a lock on a gunsafe and was told I needed to come in for a proper quote, so I did and once I got there and showed one of the employees the safe he told me that they wouldnt be able to order the part till monday and didnt know when it would be done nor would he give me a quote for the job. Thank you for completely wasting my time , gonna go find a locksmith who actually cares about their customers and dont prey on the desperate.

August Holden

My security door slammed shut & snapped my back door key in half. It was my only copy. I called Cooks and they told me to bring in the peices. They were pretty badly mangled on the edges as well. They made a copy from the peices and to my complete surprise it worked perfectly when I got home. Saved from an expensive house call. Couldn't be happier.

Terri Waters

Cook's was highly recommended to me and I see why. This was an amazing experience here. They have every key ever made as well as key fob car remotes. The team works together to quickly find what you need and get you set up and out the door. They appreciate and value your time and your business. The pricing was incredible too. I HIGHLY RECOMMEND YOU COME HERE FIRST FOR ANY AND ALL NEEDS!!!

John Bender

I have a Suzuki Boulevard and only one key for the ignition. The cycle shop recommend Cook's to have spare keys made. Although the first two keys they made did not work in the ignition, they made 2 more and made sure that keys worked properly. Not many places have the blanks for motorcycle keys. Cook's was fast and great to work with.

Jason Baker

So on advice from a good mechanic (Jamie Buckson) I made it to the dealer and that was my last key turn in my 2006 Honda van. Their key machine was broken and they said to replace ignition $700, and we would then have to use two sets of keys. So I had AAA tow it to Cook's. Turns out our primo AAA plan has a $150 credit toward locksmith for car and Cook's was a participating vendor. They fixed it in a day and I was out less than $200 after the discount. I think they repaired the cylinder. They have a car garage. Very nice and professional all along the way. Got two replacement keys same as old. We've retired the old keys as spares. We came out like roses on this one. Next time I'd say skip the dealer and just go to Cook's!

Mark Foxworth

Responsive, prompt, friendly and professional all around. Great service. Id highly recommend.

Bruce Hunter

Very helpful fast service and good price.

Kimberly R

Only thing good was the sushi, food was cold an been sitting awhile. It was lunch time an there was only 6 ppl there. The upside was the waitress was good.

Reggie C

Lost one of my cars Key Fobs and they were able to reprogram a new one for me in less than 10 minutes. Awesome service!!!

Patricia Finley

Looks like they could help you out with any key you have mine was a hard to find RV key which they not only have the blanks but did the double-sided keying in no time good prices too

Joseph Furman Jr

Place to go to get good keys made for cars vehicles or your house

Carolyn Cook

Fast & very nice!

Gilbert Rogerson

Great service. Would use them again

Carolyn Cline

ORIGINAL POST WITH A 1 STAR REVIEW: I have used Cook's for many years. Very dissatisfied with the young locksmiths sent by them who are inadequate to be out in the community servicing their customers. They do not know how to fix existing locks so they have to replace them and did not offer to replace the lock with a similar lock. Very, very dissatisfied. And this is not the first time I have been dissatisfied. I will definitely rethink using them again.UPDATED POST WITH A 5 STAR REVIEW:I was contacted by Tony the GM of Cook's within just a few hours after the work was done and I posted the review. He had to leave a voice mail because I was not at home. He didn't stop there! He contacted me again. He has absolutely went far above and beyond even my expectation. He contacted many of his suppliers, had people looking within their own inventory and spent several hours just to find the product he thought I would be most happy with. He has found the product and it will be installed by a hand picked installer of his choosing.Tony is a very real asset to Cook's. He was MOST congenial, went overboard to gain my trust and did it all with a smile in his voice plus made me feel he really valued me and my business. There are no words that could express my gratitude to Tony for all he did. The way he handled this issue speaks volumes to be as to the integrity of Cook's Locksmith Services. COOK'S IS A 5 + STAR BUSINESS.

Scott Davis

Great service. Very knowledgeable

Gary Poindexter

GREAT SERVICE HELP ME WITH A MUCH NEEDED KEY REPLACEMENT

Jerry Miller

Great service. Very knowledgable staff.

Chuck Toohey

Didn't have the key I needed in stock,but got it in the next day. Cut and programmed my key very efficiently was in and out in a flash. Always go to Cook's when I need a hey

Melissa Packwood

Trip was excellent! So courteous and so easy to work with. Highly recommend him and this company!

Brian Hubbard

Fast and quick service. Programmed and cut 2 keys and key FOBs for my GMC Yukon XL

Joe Marshall

Called to ask about an alarm system on my 2009 Kia Rio. The dealership wanted $150 to disable the system since the company was no longer in business and I had broken my replacement key. Called Cook's and their tech was awesome! He informed me that when they install the systems they include a spare security key attached to the box, but most dealerships ignore telling this detail to customers. Sure enough, I went home, didn't have to remove the panel at all, just reached behind the steering column, and there was another security key! 10 years I've had this car and never knew! Saved me a bunch of money. I'll definitely be using them in the future for all my locksmith needs.

James Hazel

Very nice business

Aaron Hooper

Awesome service!

Chris Biszmaier

The driver help me unlock my car and didn't even charge me. Thank you for your help great service and friendly . At krKroger in bardstown thank you so much

Cherie Glover

I called on a Friday and set up for them to come out on the following Monday. They said they couldn't give me a specific time or window as to when they would be out, but would call 30mins prior to arrival. I kept my entire day open and I never heard from them!!

Mb Ferg

They do a good job & always get you out the door fast.

Jjj Lll

Polite on phone listen to problem. Explain what they can do. Good comunication

Allison Alvey

I called Cook's to get some information about re-keying several residential locks, and I was shocked by the rudeness of the woman on the phone in the residential department. She did NOT want to be bothered by talking to me. It seemed like a great inconvenience to her. I ended up being so turned off by her unhelpful attitude that I did not book any services and will be taking my business elsewhere.

Greg Parrish

Professional atmosphere and prompt service.

Morgan Neutz

I came in to replace the shell to my car key. The service was very friendly and professional. I was recommended to them from pep boys. I was very happy today. It was more than half less than cost the dealership charged and 3x as fast. I highly recommend

Heather McGill

Fast friendly service. I was in and out within minutes

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