Name: Epic Towing
Address: 1097 NE 11th St, Redmond, OR, 97756
Telephone: +1 541-306-9831
Rating: 4.3200

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50 Reviews

Epic Towing

1097 NE 11th St, Redmond OR, 97756

epictowingnw.com

Call now: +1 541-306-9831

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Epic Towing Reviews

Akira Marie

This company is very professional, great at communicating and was prompt in getting me towed. Ryan in dispatch was very polite and made the stressful situation I was in all that much easier, Travis came to complete the tow and was efficient and very friendly. He was able to get his tow truck between two cars in my driveway and helped push my vehicle into my garage. Great team and I very much appreciate their hard work!

Marlene Covey

It took 1 hour for the driver to arrive. He acted disinterested in helping- not as much as a hello when he arrived. Apparently as he dropped my RAV4 off @ the Toyota dealership, he allowed it to run into a lightpost. Luckily, Travis @ the Toyota dealership checks cars himself as they are brought in. He is the one that noted the damage and reported it to the driver. Toyota called me to report the damage, THEN this company called me. They said they would repair it after I got my car back. So today I informed them that I have my car. They made me go around and get 3 estimates. After this, I had to scan the estimates into my computer and email the estimates to them. The supervisor would not speak to me. The person on the phone said he was not allowed to give out the supervisor's name and he did not know the name of their insurance company. I was told that the supervisor said he would only pay for repairs not replacements. There are parts of my front bumper that can only be replaced. I am still waiting to hear back from Ryan at the towing company to see the next step. I was told that I can go through my own insurance company if I want- how generous! This would only be a mark against me for filing a claim. I would not recommend this company. I will give an update when I have one.7/6/20:I just wanted to provide an update:Epic Towing did follow through and finally connected w/ their insurance company to get my car repaired. I appreciated that.

Emily

VERY good service. Travis helped out immensely and made the experience a lot less stressful than it could have been and used humor to diffuse a lot of tension while still being professional and answering all my questions. Hopefully I don't have to get another tow in a long time, but if I do I'm definitely calling Epic Towing!

Corey Esson

These guys are awesome! I've never needed a tow in my life. Didnt know what to expect but these guys, Travis was there when he said he would be, kept in constant communication and just all around excellent service. I'll definately use them in the future. Thank you Epic!!

Jeremiah

I just had my suburban towed by Epic, Their response was fast, they worked with my insurance company and I'm pleased by their service. Highly recommend. And Hopefully i'll never need another tow, but if I do, I'll call them!

William Hoffman

Epic was the only towing service that would come up on the Butte and pull my car out of a snow bank. AAA refused to come to my aid. Chris was friendly and knew exactly what to do. Great job! Thanks!

Trista Runions

I used Epic Towing through my roadside assistance. They showed up about an hour later. The driver was very fast and professional. We got a tow down the road to the mechanic. Will definitely use again!

Ryan Bennett

These guys where great i was stuck in a ditch and they had the best prices around and when i set up the tow they wer able to get to me in LESS THEN 20 MINUTES!!!! and the driver i think his name was rob was awsome he let me sit in his truck out of the cold while he worked and was super fast i will never go through anyone else again

Kendra Marcoulier

These guys are amazing! Very helpful.

Amber Hinman

Fast, courteous and affordable. Travis got my car unlocked with lightning speed so I could get on with my evening.

Lori Caudill

The guys came out fast and changed a tire for me and did a great job. I didnt get their names and I should have because they did a fantastic job and were VERY Courteous and polite! Thanks EPIC you guys ARE EPIC!

Harry McGhee

Robb came out and unlocked my Camry. Super polite and professional guy. Called to let me know how far out he was and then again when very close which is appreciated when you've locked yourself out of your car.

Travis Puckett

Middle of nowhere and they rescued in the middle of the night. Best towing in town

Mandi Matwich

These people have no clue on what they are doing. They are slow and extremely rude. I would love the owner to get ahold of me. I have lots to say about the 2 individuals that I just watched. I would never suggest this place not use it.

Robin Mildon

Rob was wonderful! Took great care of me, was really nice! Thank you for helping me.Highly recommend

Tonya Ridenour

Very quick to come do a lockout service! They were very fast, professional and courteous!

K Donahue

I have had to ask for tow truck assistance on three separate occasions and Eric has come to my rescue each time - EARLIER THAN I WAS EXPECTING! I have never had that happen before! He was polite, organized and did an incredible job! I am so glad that Geico has them for my roadside assistance. Thank you thank you thank you, Eric Youand Epic! I'm very grateful for your services!

KAthy Nash

Worse experience ever..called my insurance company they sent epic out to unlock my granddaughter cars only to be told that they cant unlock that door until they have payment i explained to the very unprofessional driver that the payment was inside the car and he would get paid he wouldnt sent him down the road called abbas towing they are the boomb dont use this company period

Odessa McBride

Great service. And good rates

Jeremiah Lanford

Absolutely amazing work. My truck slid down a ditch after gravel gave way. Didnt think it was possible to safely get my truck out. They did it with precision and perfection. Great job.

Jeff Lovejoy

Locked my keys in the ignition with the truck running at 4am in Redmond- The lady dispatcher was friendly and the driver showed up with the hour that she quoted - Truck was unlocked in under 5 minutes... Very professional and more than reasonably priced. Thank you for making a bad situation much better.

Chance Taylor

Friendly, fast, and reliable service. I have used Epic towing multiple times and the service is best I have experienced. With a great track record this is now the only tow service I call.

Chris Labelle

Just was towed by this company. He got the job done but was quite rude. Next time I'll just pay cash and call Central Oregon towing and rescue. They don't ask a person with a speech impediment if they have been drinking.

tori crowell

Best customer service as far as towing goes. Sometimes towing services can be a really gnarly and scary experience. Not these guys. I got towed twice in two weeks (car failure) and I got the same nice red-headed man both times. He was nice, funny, and mapped out how to get my car out of two less than ideal situations.

Gemstone Tables

These guys are super quick to arrive

Morgan Dean

Great service, showed up even faster than they thought they could

Cindy Evenson

My Lexus broke down and I had to call my insurance 2 times for service in the same day. The first time was (I thought) a jump and some other popular tow company came after 45 min. He gave me a jump and left. Well, I started to drive away and realized that something more was wrong. Long story short I ended up having to call again and be towed. This time my insurance sent Epic Towing and Rob was there in less then 15 min., as a matter of fact when he came up to my car, I thought who is this dude, when he smiled. He was so quick. Rob also took great care of my car (and me), and he made a terrible day turn out pleasurable. I am so impressed with the great customer service and how Rob obviously loves what he does. If you need a tow or roadside service these are the guys to call. I will be sure my insurance sends them (hopefully I won't need to call) every time. You will not be disappointed. EPIC TOWING #1.

Gabe Hurt

I was broke down by prineville and they were the only company to come help me

Leah Costa

Epic Towing is without a doubt the best towing company in Central Oregon. Not only did Epic arrive exactly when they said they would, Robb was an absolute professional. Towing charges were very reasonable. Upon payment I was immediately sent a receipt for my insurance. I will be referring this company to Everyone!!!

Keira Adams

I never review anybody, but this was the worst experience Ive ever had. My boyfriend was in a car accident and our car HAD to be towed away. it was towed by epic. We were having an issue with our insurance. But the other driver is the one who was at fault so their insurance is covering it. Anyways. We are waiting to hear back from this other company so we can get it handled. But we need our car taken to a body shop ASAP , NOT TO MENTION, our car is packed to the brim because we are moving out of state in two days. And we dont have access to any of our stuff even after I explained our situation. There was no help at all. Everything I own is in my car and they were not the least bit helpful. On top of that, they want to charge $400!! For what? A tow that was a 5 minutes drive???? Most ridiculous thing Ive ever heard of. We just totaled our only car that has all of our belongings and we cant have access at all?! I do not recommend this place at all. They are not in the least bit helpful or empathetic. If you need anything tow related go to Bar Towing.

gian rawlins

Poor customer service. very poor customer service. Everyone who answers the phone needs to be trained on how to be 'nice' to people.

Jennifer Crosby

Thanks for towing my olds today. I will use you guys when possible. Also glad there is another company besides princes towing.

Bend Battery

Although we have never personally used Epic Towing, we know the company well and have recommend many customers of ours for their services. We have never heard anything but glowing reviews and will continue to recommend Epic to anyone in need.

Kristinah Krush

Wow these guys rock! CHRIS was amazing and even gave me a ride home from the shop so I wasn't stranded at the shop. These guys went above and beyond. Chris even had a phone charger for me and really made my day better with his kindness

William Holm

Robb helped us tow our car and it was an epic experience.

Kelley Cox

Fast, fair priced and friendly staff

Eva Vidal

Thanks for your service and expertise! You made towing my car less stressful.

Steve Garoutte

Great customer service, price, and speed. I will absolutely use them again!

Sarah Mitchell

Super fast and friendly service! And extremely reasonably priced!!!

Jake Gillmam

As unprofessional as they come. Look elsewhere before giving these careless fools a call for help. Trust me .

Karla Mackey

Janna was amazing .. fast and knew some awesome tricks of the trade ..I would recommend this company over all others!

Taya Griffith

Got off work and my car died, could not figure it out, I called and Brian answered, he came out and looked at my car and tried to get me back on the road. Nothing seemed to really keep it running, great service and super friendly even at 3 am.

Marla Walton

Quick response time, professional and courteous!

Alejandro Terrazas

Good service!!

chris kobernik

Brian and his team are amazing hands down Always professional and quick

Melinda Moyer

Lame! Didn't have exact change for the 289 dollars they charged me for a day of impound and I had no choice but to pay with the last 300 I had in my pocket! And told me they couldn't make change for it!!

Paul Freeman

Called this company dispatch had no clue to surrounding areas put me on hold and I did research myself for how many miles it was he got back on phone said his drivers were not in area I said it did not need to happen today and all I wanted to know was cost for 46 miles and he said have a nice day and hung up on me

Nelson Algarin

Excellent service - very good tow truck drivers. A++

Shawnell Craun

I was happy with there service

Marietta Roby

Chris did a great job.

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