Name: Austin's Lock & Key
Address: 2917 Hampshire Dr, Garland, TX, 75040
Telephone: +1 972-495-5200
Rating: 4.3043

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23 Reviews

Austin's Lock & Key

2917 Hampshire Dr, Garland TX, 75040

austinslockandkey.com

Call now: +1 972-495-5200

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Austin's Lock & Key Reviews

PHYLLIS S

Another locksmith company was called before the 4th July weekend they were a no show! Austin's Lock & Key was called on Monday and arrived the same day. I was happy with the quality and pricing and speed of work.

Jim Wilson

Excellent service...

David Mosqueda

Needed keys made for my car. This mans a professional, knows what hes doing and is very personable. The job was done as well as it could be for hundreds less than the dealer quoted me. Im very satisfied

Gabriel Juarez

I lost my keys to my van today. I called several companies to get quotes, but Austin was very responsive and personable on the phone. He gave me a very fair price and made me 2 keys for my van. Im very happy with his service!

Troy Wallace

Excellent service and very fair pricing for a locksmith. Sometimes these guys want an arm and a leg to fix something that takes 10 minutes. In my case, I needed a passenger door re-keyed on my 2013 Nissan Frontier and a spare key since the dealer I bought it from (used) only gave me one key that worked. My original (working) key was worn down and I didn't have the key code, so it wasn't easy to duplicate. But he got it working after a bunch of trial and error. Really happy with the service and will use him again for sure. Highly recommended!

Carolyn Manning

Helpful, friendly and fast! He was so nice to accommodate my needs for my house. Would definitely recommend his company for any locksmith needs.

Jeremy C

We managed to lock ourselves out of the house. One phone call and they arrived very fast in about 20 minutes. 20 minutes!! Reasonably priced.

Patrick Keliher

Fairly routine repair that was just slightly beyond my amateur handyman abilities. The repair was done quickly and completely with some minor additional routine lock and door maintenance done at no extra charge. The door now operates more smoothly than it has in many years.

J Andrews

I originally contacted this service to help program a set of key remotes and was immediately provided some prompt, straightforward info and some professional friendly advice. My efforts were being duplicated by a family member with another service and following the advice, I ended up not needing Glen's help after all. Austin's Lock and Key will be my first call in the future.

Mehmet Emin Ozturkeri

They were helpful.

Elizabeth U.

I contacted this company to help repair a lock on my car door. When I called I was quoted a price of $120 base price +$40 traveling fee to come to my house. Although the lock was adequately fixed (still catches in the lock itself, but at least the car can now open where it wouldn't open before), the locksmith changed his original quote while at my house and says that he quoted a price of $180 (which is not true) when I called the day before. He then upcharged me to $250 at the end of the job (without informing me beforehand), and as he was collecting my credit card information, I noticed that he put in $270 as the final charge. Costs are to be expected when problems occur during a service job, but it is important to be very clear with the customer about what you actually charge so that they can make an informed decision, instead of up charging them by changing your original quote. I called my husband right after this man left and he said that he probably did this because he thought he could get over on a woman. Women beware of this company.Edited to add: When the technician came, he actually kept asking if I was interested in selling my car and that he could give me a good price (which I'm sure is not part of standard policy, was completely unsolicited on my part, was disrespectful/uncalled for, and made me further feel taken advantage of when in an already vulnerable state with my car needing repairs). Furthermore, if an additional cost is necessary, that needs to be communicated to the customer IN ADVANCE before the service is actually PERFORMED so that the customer knows exactly what to expect.UPDATE: A few months later, the key will no longer go into the keyhole of the car lock that they 'fixed'. This was an utter waste of almost $300. I will now be taking it to the car dealership to get the keyhole properly fixed, which is what I should have done the first time. This company did not save me money, they did a shoddy job, caused a great deal of stress in the process, and the final result is that I have to get it done professionally anyway. This is a valuable lesson for me and (I hope) all that read this review.

L Bizzle

Austin was amazing and fast

Tim Lawson

Glen is a great guy and locksmith. I enjoyed getting my problem solved with his company. Effortless and good communicator.

Ann Meredith

Worked with Glen. He was really patient on setting up additional locks for my company. I was not familiar with the initial programming for the new locks and he was able to get them setup in our door lock system.

TexasRanked TV

Called about 1.5 hours ago to have someone come out immediately and have yet to see anyone. Called back and the receptionist says, 'I didn't think you needed anyone that soon'. I want to understand what the definition of 'immediately' means to you??? Your time is not valuable to this company, you have been warned!

Ann Henkel

Great company! They have done work for me several times and I am always satisfied. Very honest doesn't try to change the price or trick you in to services not needed. Will definitely call them again!

Dway Sm2

I've used Austin's Key & Lock for all four of my vehicles. All of them had there own little special issues. Programming the keyless entry for one of my cars was very tricky. I had talked to other Locksmith's who wanted to charge twice as much and really didn't want to do it because of the complexity. Austin's took on the task, was very patient and actually advised me where I could get replacement fobs cheaper. I only use Austin's! While I'm not happy I have members in my family that seem to lose keys on a regular. Austin's has been there for me and saved me from myself. I highly recommend!!!

Brant Henderson

I called in, freaking out and the kind young lady didn't give me attitude back as I wasn't trying to be that way but couldn't get to work, raining and been a bad week. When I spoke with Glen he offered several potential fixes besides the key. Ultimately to rule out and ignition issue, he told me I could save money by coming by and getting a non chipped key cut and go from there. I did and will tell everyone about Glen Surber! This man tried so hard to get me taken care of without paying him a cent, although I opted to go this route and still didn't cost near as much as the dealer or someone who is just there to make a buck in your time of dispair. Very professional and helpful. Can't say enough nice things about Austin's Lock & Key! Make them your first and only call when you need a locksmith.

Carla Schmidl

Very good service.

Dominic Schillace

Awesome service. Super fast, easy, and affordable. Highly recommended!!!

Rickey Surber

Very fast and courteous highly recommended best prices in town

Ruth Pariente

Margaret Handy

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