Name: Baldino's Lock & Key Alexandria
Address: 5145 Duke St, Alexandria, VA, 22304
Telephone: +1 703-370-6171
Rating: 4.1778

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45 Reviews

Baldino's Lock & Key Alexandria

5145 Duke St, Alexandria VA, 22304

alexandria.baldinos.com

Call now: +1 703-370-6171

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Baldino's Lock & Key Alexandria Reviews

Kevin Whitt

The guys were extremely knowledgeable and helpful with getting my vehicle replacement keys. I ordered online, keys were delivered w/in a week. The keys were cut in about 2 mins. I recommend Baldinos Lock & Key Alexandria. I Will definitely be back!

Larik Tan

Very professional and quick. Reasonable price and works perfect.

Ted Kidwell

Great service great staff good work. They know their stuff well hear i highly recommend.

Onyinyechi A

after scouring the internet and calling a million and one company's I finally stumbled across this locksmith that actually had a PHYSICAL location. I didn't want to pay somebody $100 just to come to where I am when I was willing to drive. Anyway once I got into the shop it was two gentlemen who are very knowledgeable and very helpful. Explain to me the process of getting just key copied and is cylinder re-keyed. They did the work quickly and efficiently and the price was more than reasonable. I plan to return to Saturday to get some additional keys made for my rental property. I highly recommend them

Joseph Sanford

Fantastic skill paired with incredible service. I've come to Baldino's several times when a key I need cut is unique or difficult and even when they say it isn't possible, it's always been great customer service.

Allan Gadia

This place is great. I had lost a key for one of our offices and they were able to re-key the lock in just a matter of minutes. The prices for their work are reasonable. While I was there, I got a few keys copied, the keys they use are much higher quality that those you would find at big box stores.

Mateusz Krzysiak

I'm very happy. they programmed my key to the Dodge Grand Caravan in 5 min. works perfectly. I recommend

JM B

Awful! Most rude individuals I have ever dealt with. I went in (Newington) with a simple question about getting a new key made. I was immediately met with by rude older white haired man who had no interest in helping me or customers service. Ultimately I thanked him and left. I would not recommend.

da geek

Expert advice, great service!

Abhishek Mundra

Great experience - got locked out during the long weekend - called them up and they were available quickly. I do feel however, that $208 is super steep. All he did was use an 'under the door' tool and unlocked it. Felt that fee was pretty ridiculous seeing as he did the job in 10 minutes. Regardless - the staff was pleasant and the experience was quick!

Michael O'Neill

I went in to the store on Duke Street on Saturday 27 October and arranged for a lock survey to be conducted at my house the following Thursday. I was told the only time available was in the window between 1 PM and 5 PM. I stayed home from work to facilitate the survey and no one turned up at the house. No text. No email. No call. No explanation. A total waste of time. I contacted the company but received no response. I guess they dont need the business. If you value reliability, I would go elsewhere.

Andrae Smith

Excellent service, Snake was extremely kind and helpful. Had a complex lock, older model and he was able to remedy the problem. Will return in the future for any issues with locks or keys!

Adam Carrera

I had my key fob re-programed after it stopped working. The staff was very friendly and fixed the issue.

Mabood Maghsoudlou

Very friendly staff, quick turnaround, and very satisfied customer. Thanks for the new key!

ABC-Computers-Repair

The best place, good service, big place, clean place, happy with the service.A client had bad people access the house, so we recommend to change the key shape only instead replacing the Luck so we went to thus store and they re-key the luck, very fast service

Eric Samara

They want $48.00 just to cut a Honda key, I cut it elsewhere for $10.00

Vernon Rosemin

Just excellent, all ways a pleasure working with Chris. He has great customer service skills, always works out what's best for the customer. I work for U-Haul in Northern VA, I've experienced working with Chris for over six years. Always looks for a solution or recommendation.

J J

STAY AWAY FROM THIS CON JOB BUSINESS!I will give you my whole story. Last weekend my front door stopped locking from outside. I stopped by Baldino's on Duke and Picket Street and ask them to send someone over to take a look at it. A few hours later a technician showed up. Without even taking the assembly out of the door he diagnosed in less than 5 minutes that it was broken beyond repair. The only solution would be a replacement.Since this was a lot more than I expected, I asked him if he could install a deadbolt lock above the existing locking system and just leave the broken one as it was. The answer was NO. And the reason was, according to him, that in order to install a deadbolt he would need, in writing, an authorization from the Fire Marshall. I need to remind everyone that we are talking about a residential building and this is the front door to my unit; I could not understand why the Fire Marshall would care at all how i Iock the entrance to my apartment. He charged me the $99 visit fee and left me his contact information in case I wanted to order the $1300+ piece of hardware. I was in a situation where I needed the thing fixed so I almost believed the con man. I decided to do a little research before falling for this con job. I live in a building that has 12 units per floor (18 floors total). First I walked around my floor and noticed that 3 (including me) out of 12 units did not have the extra deadbolt installed. I than walked around other floors and noticed that the ratio was almost the same (3 or 4 out of twelve did not have the extra deadbolt). I then came back to my floor and knocked my next door neighbor's door (she had an extra deadbolt installed). I told her my story and then asked her how I would go about getting the Fire Marshall's approval and how long it took for her. She laughed and said she didn't have to get approval from anybody. This was her front door and she did whatever she wanted with it. I knocked the neighbor across the hall from me and the answer was the same. Out of diligence, I decided to go to the main office downstairs and ask them the same question. Again, the same answer: I don't need Fire Marshall approval; just call a locksmith and they are allowed to do it.I called the con man back and relayed to him what I have found out from the neighbors and the main office. He insisted the he could not do it because that would put his license and his company license in jeopardy. At this point I was convinced that all he wanted me to do was buy the hardware from him.The next day I called someone else. The technician showed up and I explained to him that I need a deadbolt installed because the original lock was broken beyond repair. He asked me if he could take a look at it and said yes. Fifteen minutes later he calls me up and shows me what the problem was. He did what I would expect a serious technician would do: he took the whole assembly out of the door and examined it. The problem was one spring inside the assembly that was broken and could be easily replaced, he told me. One simple spring.After he finished, I asked him if could install an extra deadbolt just in case the one he fixed stopped working again. Yes, he said. He then proceeded to install the new deadbolt and a little over an hour later I had both the main lock fixed and a deadbolt installed.Bottom of line, I was conned out of $99 by Baldino's and all they wanted me to do was to buy an expensive hardware from them. I guess from their business point of view it works just fine: they come over, give you, in 5 minutes, a BS story, attempt to sell you stuff, charge you $99, and walk away (if they are lucky, you panic and call back to order the expensive part; if you don't call back, they made $99 in 5 minutes). From the customer point of view is a loose-loose situation: I flushed $99 down the toillet in less then 5 minutes, almost bought something that I did not need, and had to call someone else to do the job.

Trevor Irwin

The first place Ive been to that actually knew something about how old lock operate and manage to give me just the key I was looking for I struggled with that search and they helped a lot

Laura Leftwich

They were professional and my key was done VERY quickly. Prices are more than reasonable.

Kevin J

Helpful staff. Just be aware that the actual store hours per the website are MondayFriday: 8:30 AM - 5:00 PM, Saturday: 9:00 AM - 2:00 PM, Sunday: CLOSED (NOT 24-hours as Google indicates)

Parez Faizulla

Just to prove Chinese key blades are not good, I think they ruined my key! It's fine the key did not work, but raising their voice and yelling at me was not acceptible at all!

Michael Bramwell

This place is real deal! Very professional and Archie is the man! He can fix any problem... from Car transponders to reg lock problems. Very pleased with the service

Mohamed Vall Mohamed Ahmed

Great and reliable service. I got my keys done in less than 3 minutes

Ramona Leigh

The staff is incredibly quick, helpful and friendly. I've used this Baldino's for serveral services and have always been satisfied.

Juliana Krauss Grey

Super friendly staff. Great service

Anacostia Washington

Amazing service, quick and reliable. Wish I wrote this months earlier.

Jeffrey Leach

Have made about 6 visits to various baldinos. Only had a problem with one key copy. Out of probably 12 different keys made. Key was a specialty key that was double sided for a trailer.

Bertha Parbey

I walked in and the customer service and information was just what I needed.

Owen Chesser

Quick and quality service.

Ken Chen

Thanks.

Samara Chanel

Awful, avoid

James Collins

Easy and quick!

robyn miller

Been there twice left without purchase both times

Sohaib Rashid

Folks are ready to help.

Ed Skinner

PROFESSIONAL lock smithing. Enough said.

rushi desai

They know their thing

Kem doricent

Great customer service

Eric S

Nicholas Arbin

Osama Alsalous

Eric Mumbi

Dianne Carson

Sarah Rosenthal

Kevin Folli

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