Name: Flatline Towing
Address: 512 Wellsian Way, Richland, WA, 99352
Telephone: +1 509-380-0423
Rating: 3.3571

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28 Reviews

Flatline Towing

512 Wellsian Way, Richland WA, 99352

Call now: +1 509-380-0423

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Flatline Towing Reviews

Yaseen Alazawi

Not very good the only good thing about it was that the driver was extremely nice but he was very unorganized and sadly didn't do the job very well. He did it but not very well and took a long time. Speaking of long time the truck took 2 hours to get to my house really.

kalakoakat

Alex did a speedy job getting my car to the auto shop. Highly recommend this business!

Jacob Kiehn

Some of the worst customer service I have ever experienced. Guy was flat out rude, didn't address me as a customer. Talked to me like one of his 'homies' ... then calls me rude. Hire someone who knows how to conduct themselves in a professional business matter.

Amani Marie

Waited in total for about 3 hours when they stated they'd be about 20-45 minutes. When we tried to call multiple times to cancel they then didn't answer their phone and their voicemail was full so we couldn't cancel. Of course when we called someone else who was ready to come right away Flatline called and said the guy was 5 minutes away, (then took another 15 minutes). We would have been fine if they had just been honest about the initial wait time, I'm not sure why they found it necessary to jerk us around the whole time. Based on other reviews this company is pretty notorious about doing this. Wish we would have read the reviews before giving them our money.

Theresa Berry

July 4th our diesel truck with camper broke down on the freeway. After calling around and not finding anyone open or available we called Flatline Towing - the person on the phone was great and had a truck to us in about 40 minutes. Alex towed us to town and helped get our truck running - he went over and above just giving us a tow. In a short time we were back on the road and enjoying our vacation.

Chris

We tried to have our roadside service set up a tow for us and since we didnt get to do the scheduling, we called up this joke of a company to align on timing. The receptionist starting arguing with and wouldnt allow us to make sure we could be there to give them the keys. Well guess what B, theres plenty of other tow companies in the area so we promptly canceled and moved on. For whoever owns this business, itd be in your best interest to fire your receptionist.

Holly Haney

Tanner was very friendly and professional and arrived in a timely manner to rescue my car off of the side of the busy highway. The receptionist was very friendly and accommodating. Thanks guys you sure helped me out today!

Mark Brown

I rented some U-Haul trailers here in the past. They are friendly and courteous. It was obvious that the lady at the desk had other work going on, but when I walked in the door she immediately dropped it all to take care of my needs. It's refreshing to see this level of customer service.

Codi

Sam, an employee, was hands down the rudest person Ive come across and I work in customer service. Informed me they arent here to provide a service to people! News Flash: you are! I hope people avoid your company at all costs.. or can you and get someone with a soul.

Hayden the Best

A little greedy... double charging. They came, I did not think I needed them anymore and sent them away. They showed up so they got paid, cool. No big deal. I realized I did need them And called LESS THAN 5 MINUTES LATER and they said I had to call and set up a new work order, wow really??? My fault I get that. bad customer service tho.

Vic Irish

Alex at Flatline Towing has helped me out twice already, and about to begin the third time. First time, I had just got my car out of another business, but that business didn't connect the battery back on right. So my car kept dyeing.Alex found that out after he came to give me a tow! I met Flatline through AAA and this is an excellent business. About to have my 2001 Lumina's headgasket checked. Sears told me it is out, and these guys have as good a shop-time price as I've seen. I highly recommend Flatline Towing!

corbin Jaeger

Professional friendly service. Knowledgable drivers.

Jon Guymon

Great service, low price. My vehicle was in the shop for repair less than 45min from the time I called.

Doug Patnode

I was on Edison street when a flatline truck slammed into a car begind me. The car behind me was hit so hard it pushed my truck forward 5 feet. I pulled over not to block the Edison exit. The car in between us took off as the driver (Jason )got out to talk to her. She took off bearly being able to drive her car. I suggested we pull over and assess the damage. My bumper plastic was torn a little and my trailer plug bent backwards. I got Jason's number and when I called three days later his phone was disconnected. I called the office a few times and they said they would have him call me. I feel flatline is a dishonest company based off of their drivers actions and they can't be trusted. My biggest regret was not calling the police to report the accident.

Dillon Beard

I called Flatline for a tow. Truck broke down. (probably a bad fuel pump) at 4:14pm I called, they took down the address and the gentleman said he would get a guy coming out my way. (I was only 8 miles from the tow shop) at 4:46 i called to ask what their ETA would be. No answer, and their voicemail was full. So i waited, at 5:15pm I called again for an ETA. No answer. Voicemail full. I called a different company. At 5:21pm I got a call from Flatline saying they were five minutes out. I told the Gentleman I would pay for his time. at which point he said dont worry about it. He wasn't actually on his way, hadn't made it to the shop yet to get the tow truck on its way to me. SO..... 2 stars. The other company arrived 20 minutes after I called them.

Dawn Walker

Flatline towing was contracted by AAA ti come out and give us air for our spare so we could get our blown tire changed these LOSERS never showed up! First we were told one hour second call two hours more third call AAA did not have an eta on arrival. A second WSP Trooper stopped put out flares took the tire and me to get air brought me back and changed the tire for us. Flatline towing left two people and a dog out by the side of the road in the middle of no where. I hope they lose business they Suck!

That Guy

Thank you for you help, I broke down the middle night, the tow truck driver took me to the dealership and then was kind enough to take me to a hotel

Cameron Cross

Good hours and prices

Juan s

Heidi Hanes

D Jaeger

mariah marie

no name

Charles Reum

Alexandra Mitchell

Enrique Farias

Kelly Jaksoniak

Lynn Simons

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