Name: Midwest Lock Solutions
Address: 3001 Merle Hay Rd, Des Moines, IA, 50310
Telephone: +1 515-270-1119
Rating: 4.0600

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50 Reviews

Midwest Lock Solutions

3001 Merle Hay Rd, Des Moines IA, 50310

Call now: +1 515-270-1119

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Midwest Lock Solutions Reviews

Al Burns

I called Midwest Lock and asked about a replacement ignition key for my car. I was told that they could either make a key like the original (which has buttons that lock and unlock the door, unlock the trunk, and a panic button), or a simple key that just unlocks and starts the car. I didn't know that a simpler key was available, but it was a little less expensive so I asked them to order the simple key for me. When the key arrived, they cut it and configured it in a few minutes. I paid $80.00 before tax. So far, so good. However, sometimes when I unlocked the car, the car alarm went off. I called the store, and was told this was my fault, that I should have done my research on the key. Since Midwest Lock is supposed to be an expert in this sort of thing, and because they presented the simple key as an option, I believe it was up to them to tell me that it might set off the alarm. In an attempt to be reasonable, I asked if I could get some discount if I ordered a key with buttons. The person on the phone told me that wasn't possible because the key had already been cut. This doesn't seem reasonable because the key didn't cost them $80, the $80 includes both cost and profit. Suffice it to say that I won't be doing business with them again.

James Thompson

Great service and friendly staff! They've made a bunch of specialty keys for me, including chip/transponder keys, and keys for a vintage motorcycle. They even identified that a hardware store used the wrong blank on key for my Jeep, and re-cut it properly. They are now my go-to locksmith, and I trust them for everything.

Terry Fisher

Fixed auto key switch in 20 minutes for $30.00. I called they came to my house in 25 minutes and fixed my back door locks. They installed all the door locks on my house. Very reasonable

Ellen Shaw

5 weeks after the tech's initial visit, they finally got a knob and dead bolt in. I had to call twice to learn the status--no one initiated calls to me. After the knob was installed and the tech was filing the strike plate, the file slipped several times and left scrapes on my door frame as I watched in unbelief. I pointed out what was happening, and he apologized but was no longer friendly. The survey I received from Midwest Lock gave the option of a happy or sad face, but nothing in between. I guess I'm glad I finally have a new knob and deadbolt, but the length of wait was unreasonable and I am left with figuring out how to eliminate the scrape marks. UPDATE: After an email & another call, they resolved the scrapes.

Katie Goodmann

These guys are sweet and accommodating!

Paul Vandersee

Saved me $$$ on my extra Kia key.

Jon Ole Olsen

Always awesome service.

anastasia cowles

My family was in desperate help locating a very valued item out of a safe of another family member who had passed away. Brad archer was able to help fast, safe and at a very good price! And we were still able to keep the safe!!!! I would recommend them to everyone. They are great! Thanks midwest lock and security!

Joyce Burt

Very professional, I would use them again.

Thomas Hudson

Midwest is nothing short of amazing. I needed a quick solution for a commercial lock problem and they were out super fast. They were professional and got the job done right. Midwest will be the only call I make from here on out!

Blake Lee

Easy to get in and get the key I needed made! Friendly staff.

Shawn That one guy

Honest. They talked me out of purchasing from them due to uncertainty of the model of keyfob I needed.

David Clement

Been waiting on a bid for 3 weeks.

Joe Villines

This is the most fun I've ever had getting a key made. Twice. The first time, I was in big trouble because I lost the only key to my work van. Chris took my VIN and ownership information and practically made a key out of thin air. It wasn't cheap, but have you ever tried pushing a fully loaded 1-ton box van? Worth it.The second time was after the great flood of 2018. The guys at the shop were cleaning up after getting flooded and watching Armageddon and while still helping customers and having a good time.

Thomas Lancaster

They always take very good care of what I need

Lauren Campbell

Chris and the gang are always helpful and work to solve the problem quickly and cost-effectively. From automotive keys to re-keying our house, to setting up a keypad lock on our business, these are the guys to trust to get the job done and get it done right.

Matthew Klapp

These guys do awesome work! Jamie has helped me unlock my car twice, and they always make keys for me in a really timely manner at a low price!

Ashley Page-Sampson

Chris changed out the lock on my business. He was quick, and friendly. I've gone in to get lots of extra keys made for home, and business as well.

Jodee Crowdes

Great and helpful staff!

Tanja Waugh

My fiance's business was in desperate need of a commercial lock repar. They were fast, professional and fixed the problem quickly. Highly reccomend calling Midwest

Lauren Freeman

Awesome service, friendly staff, and easy to find! Will definitely return!

scott schwienebart

Quick service, fair prices, and friendly staff. I got my locks changed quickly and couldn't be happier with them.

Philip Nations

Very good service even let me check it out in case I was not satisfied with the keys I had made.

HD Show Horses

These guys have been doing my locks and my families locks for more years than I can count. Excellent work and always in a timely manner.

Steph Archer

The guys are always friendly fun and professional.

John G

Owner is one of the most knowledgeable locksmiths in Des Moines. I use Midwest Lock mainly for making keys so I don't get locked out of stuff when accidents happen. They were even able to make a key for my 1966 Ford Bronco when all I had was a lock cylinder.

Kate Callan

They were quick, friendly, and efficient. I locked my dog, my keys, and my purse in the car. They got my fur baby quickly and didn't damage my vehicle.

Bill Privett

They are very helpful and do good work

Erin Berst

After losing a whole ring of my keys I had Midwest come out and re-key my whole house and my truck. The person who answered the phone was very knowledgeable and was able to provide me with an estimated cost. They were the cheapest of all the places I called. I was able to be put on the schedule the next day. When the tech arrived he did a complete walk-through and gave me a total cost before starting the work. It took the guy less than 2 hours to do my whole house and the truck! I would absolutely recommend them to anyone and everyone I know.

Forrest Joyner

I ordered 5 deadbolts at a cost of $800 plus tax. Fortunately they did not ask for a deposit. Two weeks later, still not done and more excuses. 'Keys are here, but locks aren't. Locks are here, but keys are not. Deadbolt shells are here, but cylinders went to a previous job'. And on and on and on. I told them today to forget it. They offered today to deliver them at no cost when they are ready (I already wasted 3 trips of 15 miles one way). Yes, I could have called this time, but I wanted to teach myself a lesson.....they were definitely promised 4 days ago, so I gave a 4 days buffer to be sure. I declined. When would that ever be? I rightfully got tired of waiting and hearing excuses. Based on my experience, I will never go there again. I want to deal with a locksmith I can trust. Trust is zero with these folks. Nice people to talk to, but that's it.

Mike Green

Got the key that I need for my car

Linn Hoopes

My company needed a truck re-keyed recently. I called Midwest Lock and Security and they came right out. The service was great and the technician was very professional. I will call them again should the need arise.

Wray Ludington

I have had a terrible experience with these folks. I received a written quote on a new lock system in the amount of $2,760. When their installation specialist came to install, he re-assessed the job at an ADDITIONAL $2,000. This amount was far beyond my budget, so I asked for a refund of the 50% I had paid on the original quote. I was then told that only $400 would be refunded because Midwest was unable to return their parts. So, what I got for the $1380 I paid to Midwest was absolutely nothing! I would neither use them nor recommend them as a lock specialist.

Mitch Oltmanns

Great service cutting keys, quick, able to answer the questions I had!

whitney nicole

Had the rudest guy ever named Jeff come to my apt. I was in the bathroom sick and had my phone on silent; I missed some calls and called him back asap and he continued to thank him for ruining his time ! I will never get service from those jerks again ! If you want to work hard then do it but don't make everyone else miserable.

Ben Tuttle

I called Midwest Lock and Security to have a key that I already had cut and programmed for a Nissan Versa. Whoever I talked to on the phone said it would be no problem and quoted a really good price($50 compared to the $100 the place in Ames where I live was going to charge). Well worth the drive from Ames to Des Moines and back. I made the trip today (about a week after calling) and upon arriving, was told that it wasn't possible to program my key because Nissan wouldn't allow it on some of their cars (sounded odd to me that Nissan still wouldn't allow a 2009 car to be programmed by a third party). So I made another call.... To Mike's Metro Lock & Safe. He said it would be no problem, and met me about 10 minutes later and got it done just like he said. Moral of the story... Just call Mike's Metro Lock and Safe first. The guy at Midwest Lock and Security did offer me some cash to make up for driving to Des Moines for nothing, and that's why they got 2 stars instead of 1.

Lisa Perez

I ASKED TO SPEAK WITH THE OWNER AND THE GENTLEMEN ON THE PHONE YELLED AT ME AND COMPLETELY WENT CRAZY OVER THE PHONE. SEEMS LIKE HE HATES HIS JOB AND DOESN'T WANT TO BE THERE. VERY UNPROFESSIONAL, NASTY AND RUDE TO CUSTOMERS. I WOULD NEVER EVER USE THEIR SERVICE AND IN ADDITION ,SUGGEST EVERYONE ELSE TO DO THE SAME.

Don Den

Experienced and knowledgeable

fjcsmc

I have roadside assistance and when I placed my request they send Midwest Lock to come to unlock my vehicle doors. They were not able to get my doors open (may I add after I waited three hours for someone to show up) They told me I had to take my car to a mechanic to get the doors unlocked. Instead of taking their advice to tow my car to a mechanic (since I was locked out I could not drive it to one) and asking the mechanic to unlock my doors I decided to try another locksmith company. The other company was at my location in 30 minutes and had my doors open in less than 5.

Karen Terhark

Terrible experience. Unprofessional and disorganized.

Ngozi Igbokwe

Quick and great service

David Llewellyn

Always great to work with

Darrell Staley

Brodie Thomas

jon starkweather

izaak myers

John Fortisi Sr.

RON CROWDIS

david deitrick

Kristina Kruckenberg

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