Name: Joe's Safe Lock & Security Systems LLC
Address: 450 Pine St NE, Salem, OR, 97301
Telephone: +1 503-393-4144
Rating: 4.0789

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38 Reviews

Joe's Safe Lock & Security Systems LLC

450 Pine St NE, Salem OR, 97301

joessafelock.com

Call now: +1 503-393-4144

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Joe's Safe Lock & Security Systems LLC Reviews

SteelCurtain 307

Great service, knowledgeable and polite. I went in to have 2 truck keys cut and programmed. It was quick and done well.

Aaron Kerr

The lady I spoke to was an absolute disgrace to any customer service skills. She was rude and disrespectful. When I told her I could buy them for less then 2 dollars while they gouge the same key for 4 dollars each with 1.50 charge on each if I paid using debit. They don't care about customer or customer service and only care about their money.

Gino Corridori

Thanks for going out of your way to help me get into my office. You guys are great!

Rev Don Eck

Great service --- checked in at noon for service to change two locks at the Church and he came right over and completed the job quickly....

Steve Hitchcock

I had an old deadbolt rekeyed to match the rest of the house. Took the lock and key in, 5 min. later, done.Thanks

Dan Eagleson

I contacted Joe's Safe Lock & Security systems late afternoon recently when one of my tenants was experiencing problems with their front door lock closing properly. They were friendly and courteous on the phone and they got out to the house in a very short period of time and fixed the lock. Their prices are very reasonable. I highly recommend them.

Lisa Sellars

David did our roadside assistance lockout tonight. He was extremely friendly both in person and over the phone, prompt to arrive, and very prompt at unlocking the vehicle. I would highly suggest them!

Megan Kamna

Everything happens unfortunately. Today my husbands car locked itself with the key in it while we were unloading while our 2 year old daughter was sleeping. They were here at my house in less than 5 mins to get my daughter out! Super thankful!!! Thank you thank you!!!

Melissa Gimby

I called to have a key made for my car, since the only key we owned had been stolen. It took them less than 2 hours from the time of the call to completion. Nice guy and the best price I had found. Thanks for saving me!

sara s

They've helped me twice now. Quick and affordable and both employees were really polite. The dealerships were twice as much money and didn't care about me and my 2 kids stranded, trying to get help. I keep their info on hand just in case, because they're 24hrs and dependable.

Ruby Hernandez

Great customer service and very affordable! Im glad they were able to help me!!

Gordon Chapman

Should have tried my deadbolt(that was not working for a few months) before I called this rip off company!! First off DAVE was an hour late!! Said he spaced us off!! Good thing we called to see what was up...then he arrives and squirts some grease on the device and charges 50.00 dollars for it!! I hope Joes feels good about that....Paid 40 for the squirt job(he should have kissed me first) Wont use these guys ever again for as long as i live and will make sure B.B.B is well informed also

Mark Pearson

These people KNOW what they are doing. I had them do a key and clicker for a 2003 Ford Taurus - less then 15 minutes it was done. I made an appointment which they kept - they are EXCELLENT!!

Whitney Flinn

So quick and polite.. got here in under the quote time and had me back in my car in under 10 mins! Tipped the guy for getting me on my way quickly and effortlessly. I hope not to have to call him too soon, but I won't hesitate if I need their services! Thank you!

Natalie Andrade

Called around town no one would give me a quoted price to open a car with keys left inside. Said there was a service fee of $20 to go out and then the person would quote me for the actual service (pretty much whatever they want to charge me which is anywhere from $70-$120) Called these guys they said $50 flat and they were in my driveway in under 15 minutes. Fast and efficient service, hopefully I won't need of there service in the near future but if I do find myself locked out I'll know who to call.

James Gulley

Very quick and reliable customer service. Friendly staff and reasonable prices. Would highly recommend

Terry Lamphear

Went in with four locks to rekey. Did them on the spot. Took less than 15 minutes. Took me longer to take the locks out. He did a quick good job. Would go back. Gotta look past the hoarder/messy style store.

Jonathan Clay

This guy is amazing. A seriously good dude. Met my band and I up at his shop on a Saturday when we locked our gear in the cargo space and lost the key. He was there in 20 mins, and was as kind as can be. Wish he was in my home town!

Alex Martinez

Needed a replacement set of keys for my car, called around the Salem area for estimates and was getting quotes for $250+!! So happy I called Joes, they had the best price and worked quickly!! 100% satisfied with their customer service! Will be recommending joes to everyone :) thank you!!

Sarah Anderson

locked my keys in my trunk. they were there within fifteen minutes, and I was on the road within five after that. great customer service, and pretty good price. would definitely recommend

Bj Schreuders

Terribly disappointed. After seeing the 5 star rating on google I assumed this was the right locksmith for the job. Boy was I wrong. I originally had spoken with a gentlemen named Dave who said that they would be at my place around 3:30pm. So when 4:20pm rolled around, I gave them a call. Spoke to Dave again. He stated that his guy was on his way and that he would be arriving soon. I thought 'okay, no big deal, a little late....'. So when 5:35pm rolled around , I still hadn't received any update, I gave them another call. Dave stated that he was still on a job and was running very behind because the job ended up being much bigger than they were told. As a small business owner, I understand that 'Murphy's Law' applies to everything that you do. Anything that can, will happen. But, if you communicate with your customers, most will be understanding and work with you. But, when you completely neglect your responsibilities and fail to communicate with your customers effectively, that's not good business. So, I politely asked Dave to cancel my appointment . He apologized and did so. But, after this experience, I will never refer anyone to or attempt to business with Joe's Safe Lock & Security again.

Carlos Munoz C

1st of all these gentlemen know their business .I was surprised that really help me to duplicate a VW key . I have gone to other place and they won't even give an explanation why they don't want to do duplicates of VW keys I really happy with their service Thank you Joe's

Jeanne Sousa

My sister locked herself out of her new apartment, and we called three places that would not answer on a Sunday. It was cold and snowy outside, we had no heavy coats on, she had to be at work at 5 am the next morning, so frustration was high. I called Joe's next and he actually answered the phone himself, and was wonderful from the very beginning. He arrived in a short time and opened the front door quickly. He was so friendly and caring. Thanks Joe! You saved the day!

John Cooper

Do not depend on this company. In September 2015, I initiated an arrangement to have our business' locks changed to a master key system and to purchase a drop safe to be installed. It took Trevor until Thanksgiving week to finally deliver a used safe that he recommended. When it arrived it looked like it had been through a war. I immediately got him to agree to take the safe back for sandblasting and painting. This process took another two months and I finally have a working safe as of Jan 12. Unfortunately it is still not installed (not bolted to floor). On top of that, I have had to detail out multiple times the work needed for the master re-key project (only talking about 5-6 exterior doors and 5-6 interior doors with a couple desk locks). This work has never been done. Trevor took ALL of our keys for the physical locks and a cylinder from one of the office doors and has never returned them. We are on an eletronic lock system that works fine (and was not part of the job) but we were unable to add the security of locking the physical locks over the holidays and if the power goes out, we won't be able to open any of our doors. After 3 months of being strung along by Trevor, in December, I finally called the owner, Dave, and he was the one who fixed the safe. I received the same excuses from Dave of Trevor's health issues and a 'big job' that took priority over us. REALLY? Being a Finance Director, I find this to be a ludicrous way of doing business. After finally delivering a usable safe by Dave, he proceeded to say that he would call me in 'a week or two' to arrange the re-key job. WOW!!! The audacity of some people. If one of our employees dropped the ball this bad with one of our customers and it was brought to my attention, I would drop everything immediately to make sure their needs were immediately met. Needless to say, I am done! We over-paid for the safe and I refuse to pay for the 'mystery efforts' made that have not addressed our problem. I have initiated the job to be done by another local locksmith who will have it complete by the beginning of next week. Since I just called them today, I think this is just a little more reasonable than 4 months (tongue in cheek). DO NOT DO BUSINESS WITH JOE'S SAFE LOCK & SECURITY unless you want the job to take months and to be completely unprofessional.

Josh Gandor

Well I locked myself out of the house, I called Joe's and they said they would be there within the hour, about 10 minutes later they showed unlocked my house in 30 seconds I couldn't believe it! Thanks guys, you saved my day!!!!

Adam Mac George

The workmanship was good and the price was affordable. I would go back again!

Landon Cater

Dave is horrible at customer service. I went in to browse the store and he was extremely rude. Save yourself time and stay away from here!! It's only a matter of time before his reputation catches up with him and closes his business.

J W Hyder

Over Priced!! $5 for single key

James Petitti

Great service. Joe went the extra mile to re key and add peep holes.

Adrian Davis

They cut my 2007 Honda keys to work where the Honda dealership couldn't.

Doug furlow

Ripped me off, charged 60$ to program key fob, key fob didn't program and still charged for nothing, will never go back there and will never recommend them

Angie Gamboa-Camacho

Quick, amazing customer service!

Jennifer Mckinney

Great

Ron Schaaf

Just stopped by to have some keys made. The store was open, lights on, but nobody was there. I waited a while and eventually left. Never saw Joe.

Scott Hickey

Reasonable prices good quality work

Brad Lovie

Holly Matheny

Keith Swider

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