Name: Cothron's Safe & Lock
Address: 1414 W Ben White Blvd, Austin, TX, 78704
Telephone: +1 512-447-1883
Rating: 4.2800

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50 Reviews

Cothron's Safe & Lock

1414 W Ben White Blvd, Austin TX, 78704

cothrons.com

Call now: +1 512-447-1883

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Cothron's Safe & Lock Reviews

edward block

Unprofessional. Will not return. I took an original high-security car key and a blank key to Cothrons on Ben White. I waited ten minutes before anyone acknowledged my presence. I asked the guy if they could cut my blank to match my original. Next thing I know they cut it before telling me the cost and wanted $42. But, the key that they cut does not work! They destroyed my blank that cost me $10. They dont have the correct blank for my vehicle. All they offered was a my bad not even a proper apology. I wasted 45 minutes watching them scratch their heads and make excuses and I still have no key!!!

Melissa Jesurun

Happened to be next door shopping for furniture and when I went to unlock my ratty old 96 Miata my key snapped in half. Luckily, these guys were right next door. It took some time to copy the key because it had broken off in such a weird spot but they did it and even gifted me a spare key because it took a while. Super nice and knowledgeable staff! I now have TWO super hardcore keys for my favorite, trashy, little, errand runner

Ella Rayne

They are wonderful here! I was in and out in 2 minutes. Such helpful and lovely people

Terry Ehrlich

I called several places only to get very pricey estimates to program two fobs for my car. Talked to Fidel and he quoted me a fantastic price! Will did the programming and couldn't have been nicer. These guys are soooooooo helpful, I just can't say enough about their customer service! Don't go anywhere else, these guys rock!!!

K Starling

Great service and fair prices. I have used Cothrons for years for all kinds of key and lock services. Most recently I used them to re-key all of the deadbolts for my house.

Steel Rain Outdoors

You ask for a Schlage brand rim cylinder, they sell you a Chinese knockoff GMS Cylinder for $15, un pinned, as is, and you go home and find out they sell for $5 on the internet, on every website in the google search engine. I have had several other reasons to give them a bad review since 2012, but this should explain their business practices adequately.

Henry S

Brandie was very professional and did great work. Only locksmith I will use!

Carrie Krug

I called to get a quote on a digital lock for our business. They sent a guy out to measure (which took about 5 minutes) and he charged me $50 for that. I was never told I would be charged for the measuring. After a week and a half I finally received the quote. The parts were marked up THREE TIMES what they are sold for online. In addition to that, they wanted to charge $100 an hour for labor (3 hours) AND an additional $90 service fee. Stay away from them. They are not truthful and will try to rip you off.

Edward Ward

I get keys here all the time but last time I went in I saw a safe for sale. I just could not resist it. I needed some place to put valuables and this safe was perfect. It is bolted to the floor and holds all the paperwork, jewelry etc. Love it!!

Denise Bell

Excellent service at the Ben White Cothrons. These guys are so knowledgeable and the customer service here is the best!

Erin Dinkle

The only place in town that had the key I needed. Super friendly, quick service.

Gary Pastushok

Wow-These guys have my business! Very reasonable. Super quick, very professional service. Quick work to remove a high security hitch coupler lock. Would never consider going elsewhere. Bravo!

kelon bryant

I been going to Cothron's for the past 15 years for key and lock services. I always refer others to Cothron's as well. Today, I took a lock cylinder to them so they could make 3 keys to match it exactly. I was told they would call me when it was ready in about 30 minutes. I received that call and was told 'that a pin had fallen out and they could still make a key but it would be different from the last for that cylinder'. That wouldn't work for me because that key works for 3 other locks in my home. I was told 'to bring 1 of the other lock cylinders from home and they would fix it'. I wasn't upset I just wanted it fixed. When I returned with another lock cylinder they fixed it on the spot in about 5-10 minutes and provided me with the 3 keys I needed all at 'NO CHARGE'! The professionalism, integrity, service they provide at Cothron's is second to none! As a valued customer, I want to thank you guys at Cothron's for the excellent service you continue to provide day after day year after year!

Kelsey Melancon

This place is great. They provide great service and are honest about pricing and estimates.

Ty Finnigan

These guys know locks. The prices will be above Home depot more often than not, but the knowledge that comes with the purchase makes it worth it IMO. Get exactly what you need and have them work out the keying and rekeying.

Roman Zrazhevskiy

I came into the store to ask about different security options after my garage was broken into. After being told about different lock options, Brandie informed of a few ways to make my garage door more secure. She was very knowledgeable and helpful when determining what was going to work best to fit my security needs. I will return for more services in the future.

Joe Mangioni

I take all of my work locks and keys here for duplicates and re-keying and these guys knock it out quickly and perfectly every time. The building is super easy to miss so throw your blinker on as soon as you see a Two Men and a Truck sign.

Kirk Clovis

In and out in less than 5 minutes. Awesome service... Thanks guys

So Chill

Nice staff, was there a bit longer than expected. They had to run the car key cut system twice. Did not woke the first time. But the job got done and it was about 108 bucks

m. e. Pearsall

Best of our hometown businesses! Great, patient, quite brilliant employees. Keys, safes, security devices, lockout services. Do yourself a favor and call these folks first! No I don't work there but have being using Cothrons for over 50 years!

Edwin A D

An old fashioned locksmith. I just went to get keys copied, but when you need them done correctly, this is the place to go.

Chris K.

I made an unpleasant visit to this store a day ago. I was the only customer at their counter at 2pm on Friday and there were three employees working. I was only in town for 48 hours to briefly consult with a client of mine so time was of the essence. We needed them to mold two keys for simple cam-locks. We discussed pricing and they said, 'It will be in the range of $15.00-30.00'. That is quite the range, but I was willing to work around that. I came prepared with a prepaid UPS label so that these two keys could quickly ship to my client (I had a red-eye the next morning). I kindly asked the manager if I could pay the $60.00 and they can use my pre-paid ups label and send them off with their next ups delivery/shipment. 'No, sorry, I can't do that.', was his reply. 'Can we please work something out', I asked? 'No, we don't do that', he repeated. Offering no further explanation, I politely replied, 'I don't want to do business with you then and left the store.' Their customer service and professionalism (or lack there of) was atrocious. Upside is; that was the only part of Austin that left me with a bad taste in my mouth!

Silvia Gates

Stopped in since no one else could cut the key, they did it in seconds and amazing service!

Mario Reyna

Best place in town they make the key and fits every time. Don't waste your time to make duplicate keys anywhere else

Joe Fojtik

Fast curtious service.

Captain Hooter

I have been going to Cothron's Safe and Lock for decades, and have always had the best help with getting issues fixed/questions answered. I dont know what happened in the last 6 months, but the service has tanked, the simplest of locks couldnt be installed correctly, and, which may be the answer to these issues, half of the staff have a STRONG smell of booze following them wherever they go. Sad.

Christopher Carrales

After 40 years still the only place you can trust to cut your duplicate key and have it done right the first time every time ! Plus plethora of locks ,safes and key services !

Jerry Shockey

They are very friendly and knowledgeable. I would recommend them to anyone!

Tim McFadden

Place to go when it comes to locks, keys and security. My problem was a Chrysler key with SKIM coding. They have the equipment and knowledge to program at 1/2 the cost of the dealership.

John McKinny

Friendly people and good service.

michael tackett

Brought a factory Honda key to have cut and programed. The cothrons employee ruined it . Then had to buy another key from them. Waited over 1 hr for them to correct the problem. Still had to pay full price. Never again will I go to this establishment.

Tanner Pooler

Pretty solid Key making crew here. Ive only had to take back one key out of 25-30 keys made and replaced it right away no charge.

Trish&Eydie TiedeWalker

Absolutely terrible. My keys and garage door remote were stolen and I made an appt to rekey at 10am. Was told a technician would be here today before 5pm and he'd call 30 min prior to arrival. At 4pm after no call I follow-up and was informed there was NO record of my appt with any of the dispatchers. What a shame! In my home unable to leave without keys to secure my home. Very disappointed in the level of service by the incompetent dispatch team who absolutely gave me an appointment then somehow managed to lose it. I've used this company several times before for other properties and the technicians have been great.

Brandie Patschke

Best place to buy safes and get keys cut!

Robert Pfullmann

They are fast, friendly and knowledgeable about keys for Home and auto.

Matt Baker

Great service... Sometimes a bit grumpy, but hey... That seems to go with the place!

Christopher White

Always great and fast service been using them for years

Jon Hughes

Great service

Jeff Mensing

I received fast and friendly service here. I had a car fob and key programmed and cut in under 30 minutes.

Craig Spradling

Cothron's rekeyed my Tahoe's ignition and a day later the tiny springs in the lock fell out when the ignition was in the Accessory position...preventing me from either starting the Tahoe or removing the key. I was stranded overnight in the Hill Country. Cothron's fixed it the next day...but a few days later the same tiny springs again fell out when the ignition was in the Start position...which locked the ignition in Start. It burned up my starter, alternator, battery and caused all kinds of havoc.DO NOT USE Cothron's. They are horrible.

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Top of the Line Service

Mason Woodall

I needed to replace a motorcycle key that had twisted in half and broke. $5 and 5 minutes of my time and I was back in business, thanks Cothrons!

onthacool

Great user friendly website.

Greta Bauer

Best place around for locks and keys

Doug Doug

Great service and professional staff.

Kam Papiez

They go beyond.

John Yeager

Bought a new door lock and they even cheat it to match my old keys at no charge, great customer service great place

Caleb Hearn

Kevin is always helpful and a great locksmith.

Madeleine E L Pearsall

Just the best, local, mainstay org.

el gringo

Always good, and convenient!!

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1414 W Ben White Blvd, Austin TX, 78704

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