Name: Summit Towing & Recovery
Address: 3534 6th St SE, Olympia, WA, 98501
Telephone: +1 360-456-2007
Rating: 4.0400

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50 Reviews

Summit Towing & Recovery

3534 6th St SE, Olympia WA, 98501

summittowing.com

Call now: +1 360-456-2007

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Summit Towing & Recovery Reviews

synnove vandal

We were stuck on a tiny forest service road with a flat deep in the National Forest. After contacting many tow companies that said they wouldnt go that far into the forest, Tesla connected us with Summit Towing. Not only were they able to pick us up from the gas station where we had hitchhiked to for service, they took us back into the forest to get the car and got us back down the mountain. Our tow driver Mitt was kind, knowledgeable and a seasoned driver, having worked on cars his entire life. In the worst of situations Summit Towing was the best case scenario. Thanks Summit Towing, and especially Mitt, for getting us out of such a terrible situation safe and sound!

Kim Simera

Amazing service! Thank you Trevor! Very friendly and helpful..I will recommend Summit Towing in the future. Thanks again Trevor

Sandy H

I have attended Music in the Park for 15 years, and in that time I have always parked behind the Department of Personnel. I had asked them about 5 years ago if that was okay to do after non working hours and they told me 'yes'. On Wednesday, I parked my car and went over to Music in the Park. After the concert was over I went to retrieve my car and it was gone. I saw a man pacing, with two children crying hugging their Mom. He said, 'his car had been towed'. I looked around to one of the 3 entrances of the lot and saw a sign sitting on the ground, covered with shrubs. It said, 'Summit Towing', I called the number on the sign, the man on the other end of the line said, 'Lakefair'. I told him I did not attend Lakefair I went to Music in the Park and for the past 15 years I've parked in that parking lot. He told me that the lot had a new owner and they have hired them to remove cars. I asked how much to get my car back, he said, '240.00 impound fee, and $60.00 storage that would be prorated dependent on the time I picked it up, ,unless I wanted to pay $89.00 for after hour fee'. I couldn't believe it, I was sick. I opted for the latter. The next day at 8:30 in the morning I went to pick up my car. They charged me the full $60.00, even though they told me the storage fee would be prorated. I saw on the invoice, they had picked it up at 6:50, 10 minutes after I parked it. RCW 46.55.080 states: :'The person requesting a private impound or a law enforcement officer or public official requesting a public impound shall provide a signed authorization for the impound at the time and place of the impound to the registered tow truck operator before the operator may proceed with the impound.' So how did they get that signature in 10 minutes? A registered tow truck operator, employee, or his or her agent may not serve as an agent of a property owner for the purposes of signing an impound authorization or, independent of the property owner, identify a vehicle for impound. I noticed my car pulled to the right. I called the owner of Summit Towing. I told him I had parked there for 15 years, I explained the sign in the brush, I told him I shouldn't have had to pay a full storage fee. He was cold and told me that's the breaks. I told him I was going to file charges he said, 'go ahead and waste your time'. I felt he thought he was untouchable. I then read the laws about towing. Under RCW 46.55.070, (1) No person may impound, tow, or otherwise disturb any unauthorized vehicle standing on nonresidential private property or in a public parking facility for less than twenty-four hours unless a sign is posted near each entrance and on the property in a clearly conspicuous and visible location to all who park on such property that clearly indicates: (a) The times a vehicle may be impounded as an unauthorized vehicle; and There are 3 entrances to that location, there was no sign near 2 of the entrances, and near the 3rd entrance is a sign low to the ground with shrubs hiding the sign. I've taken pictures of each entrance & where the signs are posted, 2 by a dumpster, 2 by handicapped parking and one on a post. He had told me he had 10 angry people that morning. I know I did not park diliberately in the parking lot. I didn't see the signs. The owner told me when I get out of my car, I need to do a 360, to make sure there are no signs around me. How many people do that? I believe that the reason there were 10 other angry people is because they didn't see them either. I'm so upset by the owner's attitude, there was no latitude. I have filed a complaint with the Better Business Bureau as well as a Attorney General. I have also learned I have a right to a hearing, which I will schedule as soon as possible. I will never use Summit Towing for any towing need.

Pinzon

Had a good experience with them. Got our truck towed in less than 30. And Carol was so nice :)

Laura Magruder

Went for an auction and it was well organized and everyone was extremely nice and helpful.

Jack Marney

Jeff Wilder works here he grew up on the other side of Raccoon Valley from me is when we were kids. this place is pretty damn good though overall I like it

Jake Trapp

Cool company. Cool dude. We were on the side of the road wheel off. Randomly and conveniently showed up (didn't call him). Did some trouble shooting with us. Turned out we had a rock in between the rotor and the plate. Also gave us a quick lesson for a brake change. Really appreciate it. Thanks summit towing

Nicole Adams

Amazing staff and service!! Will, Tara, and Brooklyn were so helpful and accommodating!

Tammy Wilder

There prompt clean and professional

David H

I broke down on the Freeway earlier today (broken axle), the person that came out to rescue me had the best attitude and was very helpful. A super friendly person who genuinely seemed to love what he does. He even took the time to give me some tips while staying in the city overnight. J.J unit 5200-4 you really helped make a Sh*tty situation better. Thank-you!

Miranda Lynch

They were fast and curtious

Kelsey Kintscher

Clean, quiet trucks. Professional drivers. Would recommend

Joe Labino

I had this company come and tow my vehicle. I spoke to someone on the phone and was told they would arrive in 45 minutes. I waited for them to arrive not only 45 minutes but 2 and a half hours. We were stranded on i5 with cars whizzing past us at 75 miles an hour. The tow driver was will. He talked down on my wife and kids while we were getting driven to our destination. Will with summit towing threatened me for defending my kids. This guy should never be working for such a company. If you ever get a tow from will stay very far away. Infact run! Your going to regret what they will and could do.

Tiana Fuller

Great employees working here!I found out about them through my work as we use them for impound services.I've used them quite a few times on my own vehicles and they're very upfront and down to earth. Pricing is cheaper than anyone else around.If they know they're having a busy day, they will tell you this so you know what to expect and I absolutely respect that.

Amber Nicole Vivenzi

As far as towing companies go, this place is the BEST. I ran into a sticky situation with my apartment complex towing my old car without contacting me first, despite communication on my end. It SUCKED, but per my lease agreement I couldn't fight it. Earlier today I paid my deposit for my new home and I couldn't be more broke. This company really went above and beyond to help me and come to terms that didn't ruin me when they didn't have to. The staff was so kind and understanding and I have so much appreciation for the way they handled my situation. If I ever need anything towed or to sell off an old car, they're going to be my first call!

Ashley Marchel

Absolutely hands down the best towing in town! The people are so helpful. Lets face it.. needing a tow sucks.. its stressful and time consuming and ... lame...Lame ....lame.... but these guys help make it easier and do everything they can to help you through the process!

mirrorcoal

Had car towed from rental property on rich road we reported it stolen. Searched summit and many places for about a month. Car appeared there after a while but they claimed it was picked up about a month prior on rich raod. Car was completely stripped. I hope if it was employees they no longer work there or if it was owners they changed their ways.

B K

Okay, so I was here for an unfortunate situation. Had to get a car out. But I have to tell you, the staff was so kind. They took extra precautions on making sure the car was not damaged from the fencing, not a scratch on the car. I was very impressed by them both!

Jacob Petty

great staff and great service!

Jaime Dominoski

I love this company! Fast service, easy transactions, fair prices, and great staff! If you find yourself in an accident or needed help, they get someone out to right away. And they are honest & upfront. Couldn't imagine being stuck somewhere & terrified, but thankfully they have a wide range & are always willing to help out! Quality service, great company!!!!!!

Chad Hamilton

Had great experiences both times I used this company. They were timely, friendly, efficient and reasonably priced.

Appliance Help

Horrible to say the least. I would never ever recommend them!

Carol Kowalski

CAP

Caleb Smith

Too notch! Best in the business bar none.

Lindsay Andersen

Great people.... Respectful and upfront!

bradley dodge

Love this place great driver's great people great prices quick estimated time of arrival couldn't ask for more in a tow company

Jesse McGinnes

Friendly staff, and nice drivers. If I ever buy a Ford, I'm sure I'll need to call these guys sooner or later.

joyce buckingham

Imagine the fear I felt, pulling over on a dark road, on a crummy rainy night, with no idea why my car had stalled out. In a panic, I called a friend for help and lucky me, she said to call Ryan at Summit towing. I didn't get Ryan, but the driver Vince was there in a flash and put me at ease right away. He did what ever it is men do to a stalled vehicle, got me on my way and followed me to a better lighted area. I will always call on Summit Towing, just hopefully not too often. But it is nice to know they are so prompt and so courteous. Thanks, Ryan and Guys.

Amy Childers

Prompt friendly

D Hoopes

I had outstanding and timely service with this company. My wife and children got a flat tire and the driver showed up promtly to fix it. He was clean cut, friendly and very curtious...nothing like you would suspect a tow truck driver would be. The tire was changed quickly on our massive Yukon Denali and we will definately keep a Summit Towing card in our glove box in case of any vehicle mishaps.

Elaina Garrison

Fast response times and excellent customer service! I wouldn't call any other tow company!

J Ruefthaler

I got stuck in a ditch and I called them to come tow my car out first of all they said it would be less than 30 minutes. I ended up waiting like over and hour and had to called twice the tow truck driver finally came he was very rude when I asked for a discount they gave me seven dollars off my tax so instead paying one hundered and seven I paid even one hundred the lady I called who was supposivley the manager told the tow truck driver I was giving her a hard time. Look you idiots I was late to work and would never recommend you to anyone else your business is a joke and I hope people read my post realize you don't even care about your customer's. Then the tow truck driver said this isn't pizza hut you don't get discount well you know what screw . Oh by the way have a nice day jerk....

Scott Egbert

A bunch of rip off artists who couldn't give two s**** about the people. Towed my vehicle on a Thursday. Instead of mailing a notice the same day they wait till the last possible moment and then ship your notice so you get charged for an entire weekend of storage fees. My bill was $700 for a tow. I called the very same day I got the notice and they wouldn't even cut me a break. They rip people off on purpose. Charge me $700 for a tow then said Oh by the way I'll tow it back to your house for another 50 bucks since you plan on buying a dolly. So they can't give me a discount but they can tow my vehicle all the way across town for 50 bucks. I hope the owner gets sued and goes to prison for fraud.

collin perkins

My experience with Summit Towing was very nice and understanding and also they gave us a good discount. Thanks!

Charles Marsh

driver was rude and hostile

Rick Longnecker

Responsive, professional, fair priced.

Sydney Karch

Really fast to get to me, really fast to get me home. Thank you!

davie jones

funny the review is the same as one on merchant circle only the merchant circle review the driver towed her and didn't fix her car. I think something is fishy here.

Tuner Alliance

Horrible company screws over soldiers. Sold my vehicle to another person who had it towed. They tried to charge me while on deployment. 3 years later and countless evidence they still persist in bothering me

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Summit Towing & Recovery

3534 6th St SE, Olympia WA, 98501

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